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I had a horrible experience with the hotel! My first room was dirty, the second room the t.v. did not work, the third room a fuse blew and the tv and the refrigerator went out. I had a jetted tub... more
This hotel opened in the summer of 2016 so it is relatively new and clean. It is right on Stephenson Highway a block from Madison Heights, so if Royal Oak or Madison Heights are your destinations, it... more
Reviewed February 10, 2018
Poor customer service
The front staff was very rude and seemed to not k ow their job. This was the most unfriendly Marriott that I have ever started at. Would definitely not stay here again. The room was comfortable and... more
Disappointed that the room we got is more of a motel type, enter from the street. Needed a handicap accessible room so the bedroom was small because the took space out to make the bathroom bigger... more
I've stayed here for couple of days on business trip. The room I got is decent size clean with a comfortable king bed, small desk/chair, small refrigerator, microwave and standing shower. The highway... more
Reviewed August 12, 2017
Clean, friendly staff, 10 min drive to Royal Oak.
No restaurant on sight but some options in the area.
On the newer side of the mid-range hotels, but it has what you'd expect.
Small pool on... more
Room was dirty, location was a mess outside. The bed had burn holes in it, also felt every spring stabbing my butt as I sat down to take my shoes off. Wallpaper was coming off, bathroom tiles could... more
Reviewed July 16, 2017
This place was great for a roadtrip stop, quiet, lots of easy parking and good clean rooms. It's not a high end property but it's really great for the money. Good helpful staff who were friendly too... more
I believe that is her name name is Hailey? She has red hair. Her customer service is unbelievable. If she is not a manager yet they need to make her one. I come here every week for work and she is so... more
Reviewed February 4, 2018
Good business hotel, location of the hotel is good. There are couple of fast food restaurants at a walkable distance from the hotel. Rooms are well maintained, clean and spacious. Restaurant offers... more
I would definitely recommend Hawthorne Suites to anyone looking for a great place to stay in the Troy area. Feda Hanna was so helpful in assisting me with fresh towels and recommendations on where to... more
Reviewed 6 days ago
My first stay at Hawthorne suites
The person who helped me at check in was professional and kind. He also helped me with a little suitcase issue .... he is a great asset to the organization...he answered all my questions about future... more
I had a doctor appointment in Troy Mi the weather was bad so i drove from Lansing Mi . I stay the night at Extended Stay America the location was perfect . The hotel need to be updated vending... more
Reviewed November 16, 2017
Front Desk Customer Service Horrible
For the most part my stay at this hotel was fine, the staff was friendly. The exception to this would be my encounters with Mike at the front desk. Not only is he rude to customers but his team... more
Well ran establishment. The staff is friendly and has the standard complimentary breakfast that will start your day right. I have stayed here many of times and plan on staying again. Also, there is a... more
Reviewed January 27, 2018
Great place to stay
We chose this hotel because of its location to our daily drive to Royal Oak. The staff was THE best staff I've every encountered in any hotel. The breakfast was very good with a large variety of... more
Even if the Vice President isn't staying here, maybe you should
Had business in Troy and tried to book the Marriott right across the street from my client. Fully booked for my dates. Residence inn was 5 miles away but closest alternative with availability. When... more
Reviewed May 5, 2017
Nice for both short and long term stay
While this particular Residence Inn is somewhat difficult to find from the road, it is set back enough to be quiet. The suites are comfortable, bedding and linens are up to Marriott standards... more
Provided a very comfortable & quiet room which was great for sleep and working. The location was great for access to highways and choices of place to eat. The staff was very helpful and attentive... more
Reviewed December 31, 2017
Clean and comfortable
This place is really great! The staff are wonderful and super helpful. They had these interesting textured sheets on the bed that I didn't like. I asked if they had any others and they right away... more
I do a lot of traveling, I drive a 56 passenger vehicle. While in the area I called at the last moment and was able to get a room and have enough space to accommodate my large vehicle. Natalie... more
Reviewed November 9, 2017
My room was recently up-dated and was very comfortable except for one aspect. I had a hard time working on my computing as the desk was not appropriate do my work. Everything else was more than I... more
Friendly staff, very clean place, fitness center has the essentials, and there is complimentary breakfast/lunch/dinner. I would love to stay here again, the entrance is under construction but the... more
Reviewed February 2, 2018
comfortable and clean
The kitchenette was stocked with pans and dishes. Linens were very soft. Very comfortable bed. Room was quiet from hallway noise. Pool was great. Would like to have a hottub though. Continental... more
We stayed there for two nights while over there. Wasn't a bad price for what we needed we had dogs and they were very accommodating with them. When I was leaving I always do a walk thru to make sure... more
Reviewed January 3, 2018
A nice quiet hotel by the highway
Despite this place being next to I-75, its a rather quiet. There is no indoor pool but besides that we pretty much liked all of it.
We chose it primarily for its location and the distance from... more
My sister had surgery at Beaumont Hospital and we needed a place to stay that was nearby and also in a safe area. The hospital recommended Troy. I was able to book a room and it was very affordable... more
Reviewed January 22, 2018
A little less than expected but nice option
Stayed here over a long weekend in December. The hotel was very nice on this inside, outside looks dated. The rooms had adequate space, patios and good temperature control. We booked a reservation... more
Very clean and comfortable . Great staff. Good food. Clean pool. Kick back hour is a great idea! Kids always have a good time here. The staff is very friendly and willing to help. Breakfast has a... more
Reviewed 1 week ago
My children and I stayed here for a staycation over the weekend and we enjoyed it. The amount of amenities for the price of the room was great . My children want to come back over Spring break . We... more
I Love this location sometimes the restroom needs a little more attention. But the floor the bed and amenities was all in place and the staff was extremely nice and helpful. i would recommend the Red... more
Reviewed June 18, 2017
Thank you Red Roof
The staff at the Red Roof Inn saved the day especially Onjanae!!! Except for the fact that the A/C didn't work very well. The stay was great! They really came through after Motel 6 dropped the... more
We got there in the dark. Didnt see the outside until this morning. It was 11:30 pm and we were tired. When we walked in, at first glance, it was like "ok. Well, it's clean". Very basic. No dresser... more
Reviewed December 7, 2017
Unwashed sheets covered in hair!
Upon entering the dark room, I was immediately bombarded with a fowl cigarette stench. And yes, I meant to spell fowl F-O-W-L; as in the domestic bird. Because it smelt like several chain-smoking... more
Your typical Marriott hotel. Spacious public area with a nice bar/restaurant. The room was good size and clean. Same for the bathroom. Unfortunately no minibar in the room nor refrigerator. Personnel... more
Reviewed December 27, 2017
Nice big hotel in Troy, MI
I was several times there, working in this area. This hotel is confortable, not noisy, price/Quality OK. All Rooms are the same with big and nice bed. Breakfast Ok. Not really a destination for... more
Enjoyed our night stay- room very spacious, clean and quiet. Staff was very friendly and helpful. Was very pleased with the made to order breakfast. Waffles, pancakes and bacon were very good.
If in... more
Reviewed 6 days ago
Another great stay at the Hilton Garden Inn Troy.
Another great stay at the Hilton Garden Inn Troy. This property is located in the heart of Troy and the Northern Detroit area. It has immediate access to so many restaurants and resources to meet... more
This hotel is clean and nice area. Our stay was very comfortable. Complimentary breakfast was great and fresh, food was hot. Room and bathroom was clean. Bed had clean fresh sheets. Room was clean in... more
Reviewed 1 week ago
Good hotel overall but wasn't as clean as it should have been.
We enjoyed our stay overall but for the price and reputation of the brand I would have expected higher cleaning standards. The bathroom was a little dirty and the pool/spa had not been cleaned... more
A 2 minutes walk from the Somerset Collection, Somerset Inn mainly serves businesses Monday to Friday, leaving the hotel less occupied on weekends. The hotel was built in the 1970's, but has been... more
Reviewed 3 weeks ago
A hotel with an old world charm.
Not the most modern of hotels ... not the one with the most amazing gadgetry and the bells and whistles ...
But spacious rooms, luxuriously so. Welcoming beds, and an old world charm and... more
.....the thermostat/hvac didn't seem to control the room heating and very well.
In my experiences with hotels if the thermostat that controls the room heating and cooling is wall mounted then the... more
Reviewed February 4, 2018
10 Day Stay
It’s no frills but worth the price. I feel comfortable there. Housekeeping was disappointing this time. Breakfast is good. Location works.
The key cards for the doors disable on a regular basis... more
Let me begin with the positives: the vast majority of my stays at this hotel have been wonderful! The service is top-notch and the staff are some of the friendliest I have ever encountered. Generally... more
Reviewed January 30, 2018
Relaxing With Wife and Kids
Had a wonderful relaxing time with my wife and our two pre-teens. They enjoyed the pool, exercise area and the staff is the best.
The digital key is awesome, especially since I keep my cell phone on... more
Theses rooms need to be condimed . There's little bugs flying around in the rooms , The rooms smell old and musty , carpet is filthy dirty , showers are filthy with scum build up , water coming up... more
Reviewed August 11, 2015
RATS, RATS, RATS......and MORE RATS!!!! NOT KIDDING!!
I'll make this quick, simple and to the point: If you like watching families of rats feeding on the trash outside your room......and if you like drugs, thugs and prostitutes.....then by all means... more
I don't get all the whining complaints on these reviews. I've stayed here twice over a few years and ALWAYS had a good experience. I've stayed at luxury hotels before. I can't afford much but this... more
Reviewed June 27, 2016
C L O S E D
Enough said . Wondered why it took so long. Run down location, poorly managed. No improvements. Inconsistent service. Cheap prices but for what? Once a Hilton gem. Probably a new development... more
Miss Connie at the front desk is fantastic! She's always super friendly and accommodating!! She's the main reason we choose this particular Red Roof!! The proximity to I75 and 696 is great too. We... more
Reviewed 4 weeks ago
Clean and nice
The room was clean and nice. The staff was really friendly, especially the guy who checked us in. Only downside was loud heater and loud bath fan. There was no extra fee for pets and the area felt... more
THE desk man was unable to 'find 'my reservation and told four people that he couldn't take reservations until the rooms were clean. it was 3pm and he needed an hour.
I told him I had made the... more
Reviewed June 27, 2017
ENJOYED MY LONG-TERM STAY!
The large rooms have a sitting area with a sofa and a office area with a desk and ample lighting and outlets ...perfect for a traveler that works (LIKE ME!). All rooms come with a refrigerator and... more
View all 29 reviews
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