All the room information is in German only - which is normally not a problem. I'm a seasoned traveler who is self-reliant and there is someone available to help if I need it. But I had a problem with my room and literally could find no one to help me.
Despite their web site and what I can glean from the room information, there is no reception / front desk help - you have to bother the busy waitresses in the lobby restaurant. No one answers the phone number they tell you to call in the room. It's very disheartening to have a problem, and to hear a phone ring and ring.
In desperation, I emailed the hotel address as found on the web site in the hopes that someone would be monitoring that email for potential bookings. I shouldn't have to do this to get help with a problem - what if it was something serious, like a water leak?
This MAY be an OK place to stay for a German-speaking traveler who simply wants to be left alone. But if you're not, you're on your... More