We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Kempinski High Tatras

Kupelna 6, Strbske Pleso 059 85 Slovakia
Traveler (840)
Room & Suite (229)
Pool & Beach (70)
Certificate of Excellence

About

#1 of 8 hotels in Strbske Pleso
Location
Cleanliness
Service
Value
Certificate of Excellence
Step into a fairytale at Grand Hotel Kempinski High Tatras – an exceptional grand hotel where traditional values are combined with modern services, exclusivity and luxury.Behind the doors of 98 rooms and suites guests are engulfed in luxury and get carried away from everyday life by the most breathtaking views on the surrounding mountains and the legendary alpine lake Strbske Pleso. Even the most seasoned gourmets will be amazed by the culinary delicacies of international and local cuisine at the Grand Restaurant. The elegant Lobby Lounge & Bar invites you to unwind in the cosy atmosphere of cracking fire while you enjoy your favorite glass... or two. And nowhere else do guests feel more pampered then in the unique and heavenly Kempinski The Spa.
Read more
Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quaint

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
12Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
739Reviews
7Q+A
100Room tips
Traveler rating
  • 571
  • 107
  • 35
  • 22
  • 4
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
I've visited many different places in Slovakia and the most glaring deficit is with customer service, countrywide. This is not the case with this location. From the moment we arrived by car and were greeted to the point of leaving 3 days later, the experience was as it should be if not exceptional. To me, this kind of customer service surrounded by a culture that struggles with it totally stands out. What makes this perhaps the best experience ever is their breakfast. This may be one of the best breakfast preparations we've ever experienced. Yes, the views are exceptional as is the location. Loved the pool as did our kids. One thing, they don't have coffee makers in the rooms.
Read more
When you stay at a Kempinski Hotel, your expectations are already elevated. Yet, this marvelous hotel set along the picturesque Strbske Pleso still exceeded our expectations. The hotel is gorgeous, blending old world charm with modern conveniences. But more than anything else, it is the staff and impeccable service that made our stay so special. We were there to celebrate our 15th wedding anniversary, and Alexandra surprised us with a bottle of sparkling Riesling and strawberries in our room. It was a wonderful and delicious surprise! Dinner was excellent and breakfast was insanely good. The spa is lovely, and it has one of the most stunning views we’ve ever seen in a spa. Laying in the comfy lounge chairs and staring out at the lake was fabulous. Our only quibble would be that the spa pool is the hotel’s only pool, so there were a lot of babies and young children in the pool. This didn’t create the tranquil environment we want from a spa. They don’t really have an option since it’s the one pool, and they do have adult only hours at night, but those hours overlapped with dinnertime. To note, the good far outweighs this one complaint, and we loved our stay. It deserves repeating, the staff are an absolute joy and made our stay incredibly memorable.
Read more
The journey to get here is a bit longer but well worth it. The hotel has a great spa and super comfortable rooms with soft mattresses and light duvets. The large pool offers panoramic views of the mountains. The restaurant and bar offer a good mix of food and drinks and the bar is very cozy. The only thing I think can be improved is the service in the restaurant; it is a bit slow at times.
Read more
Unique location in the High Tatras adjacent the picturesque glacial mountain lake Štrbské Pleso. Luxurious rooms and service with a spectacular complementary breakfast. Dinner at the hotel made us feel bad physically during the night. The whirl pool in the spa didn't really work during the whole stay and the brink of it smelled from urine for several days despite kind complaints. We got compensated by a voucher for a spa treatment. However, this experience was disappointing and affects the grading that would have been different without this issue.
Read more
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 2 weeks ago
Dear JanHolstebro, we would like to thank you for your honest feedback in regards to the received services in our hotel during your stay. We are pleased to hear that you have enjoyed fantastic location of the hotel lying straight on the shore of lake Strbske Pleso and excellent Kempinski breakfast where our guest can choose out of more than one hundred items of traditional and local specialties. Thus, we are very sorry to hear that you haven't enjoyed the dinner served in Grand Restaurant. I can rest-assure that we are using only the highest quality products and everything is freshly prepared for each day. We deeply apologize for technical shortfalls in spa area which we consulted directly with Spa Manager, as this is an outlet not managed by Kempinski. Dear JanHolstebro, we do hope we are able to proof you better during one of your future stay at our beautiful venu at High Tatras. With best regards, Kathrin Noll, General Manager
Read more
+1
Tried to book a room for two 2 months before but it was booked full. So after a full day we decided to have dinner here and indulge ourselves a bit. Came to the restaurant severely underdressed (since it was a last minute decision, after walking around the lake) but thankfully the sommelier/restaurant manager let us in. Service was impeccable - our waitstaff was Mariyama and she was extremely attentive and unintrusive. The salad was refreshing - crisp vegetables with white asparagus beetroots rhubarbs radishes and peas lightly dressed. Trout was a bit hard but I guess I shouldn’t have ordered it cos it’s a land locked country. The kempinski pasta was great if your hungry. Hearty meal with fresh truffles on top. The signature dessert is interesting - looks like a forest with a cream mousse hidden under the chocolatne log. It’s costly compared to normal restaurants here but it’s the experience which counts.
Read more
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 2 weeks ago
Dear Michellellim, thank you very much for the time which you have spent to write such a nice and personal review after your recent visit at High Tatras. We are delighted to read that digesting at Grand Restaurant was exceptional experience and you had been amazed by our attentive and always helpful staff that you remember even by name. We look forward to your future visit back at mountain fairy tale of Grand Hotel Kempinski located on the shore of glaciar lake Strbske Pleso. With my best personal regards, Kathrin Noll, General Manager
Read more
Previous
PRICE RANGE
$248 - $451 (Based on Average Rates for a Standard Room)
LOCATION
SlovakiaPresov RegionStrbske Pleso
NUMBER OF ROOMS
98
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing