I had a 90-minute relaxation massage at the lodge spa 4 days back. Disappointing is an absolute understamement! Having had numerous massages in multiple countries and various spas, I know what to expect from a top notch spa and this sadly has to be by far the most disappointing one! For the price charged and the reviews online, I expected something else entirely. The masseuse didn't seem to have a clue about what she was doing. She was all over the place. Started with my legs, did the body, went to the head, went back to the feet and then again back to the shoulders. Didn't pay particular attention to the areas to be focused on which was stated on their info request form. The massage bed was heated and I was not asked if the temperature was ok for me. I wasn't offered anything to drink at the beginning of the massage and by the end of the massage I was dehydrated and sweaty! What a sick feeling to end up with after a massage! The masseuse mentioned she would give me a face massage but decided not to in the end for some reason and just kept quiet. Why mention it if you have no intention of following through?! I had asked for no oil on my head or face. The lady was so lazy to wash her hands after the body massage. She just wiped her hands on a towel and gave me a head massage with her oily hands and I ended up with oily hair and some even on my face that she touched accidentally. No apologies given for this at all. At the end of the massage I was not asked if I wanted the oil left on me or if I wanted it wiped off with a warm towel or atleast offered a shower. Ever heard of giving the customer the choice??! After the massage I was told I could help myself to a glass of water if I want. The masseuse was a snooty, snobby lady and very fake in her conversation with me. And after all this, they had the audacity to put out a form asking for gratuities! What a joke! If I enjoy the service received I have no hesitation to offer gratuities but after such insulting behavior and a ridiculous massage there was no way I would... While waiting in front of the reception for my husband to pick me up after the massage, the front desk girl from the spa I had met tried opening the door to the reception and asked if it was locked for me. She said it was very weird for it to be locked. The guy at the reception probably heard me talking to my husband on the phone describing my experience at the spa and decided to lock the door! LOL! Poor show for a renowned lodge. Unfortunately the staff either make or break the place. My experience in a nutshell at the spa at The Farm at Cape Kidnappers... All smoke and mirrors and no real substance or even the faintest idea of proper service!…
I've been fortunate enough to have stayed at one of the other Robertson Lodges and The Farm is my certainly my favourite. It is absolute luxury. Yes its expensive, but worth it if you are celebrating a special occasion. Everything about our two night stay was perfect, from the moment we arrived until the time we (sadly) had to depart. The villas are spacious, tranquil & private with exceptional views (even from the bath!) We made the most of the golf course, walking and cycling tracks - which helped to work up an appetite for the gourmet food that the chefs produced three times a day.
If you ever have the opportunity to visit The Farm at Cape Kidnappers make sure you do. It is a wonderful experience, the lodge is gorgeous, the views are stunning, the staff are outstanding, the golf is great and the overall atmosphere is casual luxury. Do it is you can.
We had a wonderful experience at The Farm at Cape Kidnappers. Beautiful surroundings and the staff were very helpful. Lovely clean and well equipped lodges. We are definitely going back. A fantastic couple of days.
Beautiful lodge, architecture, interior design, views, food, drinks, service and people. My best friend and I had a dream girls weekend at the Farm. We took carts around the golf course, ordered lunch by the pool, hiked to the cliffs, relaxed in the spa, drank cocktails with canapés followed by a five course dinner, wine pairing and customized dessert. A gorgeous weekend.