Loved the location! Right in the middle of Waterberg bush. The whole place is designed to deliver that feeling of being closely connected to nature. Beware that the rooms are actually bungalows with walls made of cloth. So you literally hear everything that happens outside and you cannot block the room from insects. So I recommend to take a repellent with you, and check the bags before handing them and clothes before wearing. We also absolutely loved the plateau hiking experience with the local guide! He showed us the best viewpoints and shared lots of lifehacks, rhino tracks etc. Warthogs and baboons were cute on the way. Dinner is also great and full of local specialties. Booking with the dinner is strongly recommended because the place is very remote and you wouldn’t find any restaurants around. And yes, be ready to disconnect during your stay: there is barely any mobile connection here and wifi did not work during all our stay :)…
I have stayed here for 3 nights. Did some hiking in the area and really loved the Waterberg and it's history. I stayed in a cabin overlooking the Kalahari desert and had my own private small swimming pool. I really enjoyed it a lot after spending lots of time in my rooftoptent.
The road in is very poor indeed and needs maintenance. The rooms are rather tired. There is no air conditioning or fan and no netting on the windows which means you can’t open the windows at night. The staff are friendly but seem to spend a lot of time chatting in loud voices outside your room. At one point they were shouting at each other in a very unprofessional way. The food is just about OK but the rhino safari really excellent. Not very good value for money.
We were recommended by friends to spend some time in Waterberg Plateau as a stopover en route to Windhoek. However feel very strongly that we chose the wrong place to stay. We booked a econo chalet for a night for £96, which included dinner and breakfast. The scenery and location are both fabulous with spectacular views from the chalet and restaurant, but it all ends there. The place is run on a shoestring despite the cost of staying here. Our chalet was a tent with a wooden floor, which is absolutely fine, as we had stayed in a few tented rooms during our stay in Namibia, however the others were quite luxurious and spotlessly clean ( similar cost or cheaper). This tent was extremely basic and dirty. There was nowhere to put anything except a dusty table, the mosquito net had holes in, bed uncomfortable and hard, towels threadbare and no fridge. The advert specifies a fan, there was a fan, however it was a fan standing on the floor and such a short lead, was only effective from one side of the bed. The cold water was so hot in the en suite bathroom, it was not possible to wash your hands. And it gets worse - we decamped to some filthy dirty rickety sun loungers around the swimming pool further up the valley to try and cool down ( it was 36 C) pool was too dirty to swim in. On our arrival back at our tent, there was fire lit at the rear of the tent, to heat up the hot water - we couldn’t believe what it, what with the cold water too hot to wash in.... unfortunately we had left the bathroom window open too and the bathroom and tent were all smoky. The restaurant has fabulous views of the plateau and is a lovely place to watch the sun go down, however it is so hot in there and we were served boiling hot soup as a starter ( no choice). Food was not great but not terrible. The breakfast buffet was sparse with little choice. We were so disappointed with our last nights stay in Namibia after staying in some absolutely fabulous places and would definitely not recommend this place to anyone…
We were traveling in Southern Africa..in a particularly small camper van. After spending far too many nights in this vehicle (1 night) we decided to treat ourselves to a bit of decidence. This lodge did not fail to impress. It offered a truly wild experience without missing out on any of our creature comforts. Our accommodation was visited by cute little rock dassies, and the midnight sounds of the howler monkeys. The views from the plateau were mesmerising, while almost being able to see the curvature of the earth. Topped off nicely with the restaurants finest refreshing rock shandy beverage!
We loved our one night stay! If I had known what to expect we would have stayed longer! Our family lodge was large, cool, full of character and ready for our arrival with tea and coffee. The staff are super friendly and we were very pleased to get afternoon tea, coffee and cake! We enjoyed a couple of walks in the tranquil setting surrounded by nature. We saw dassies, baboons, dik dik, mongooses, warthogs and much more. We highly recommend to anyone visiting Namibia. The lodge is very conscious of the environment and all energy was provided by solar panels so no a/c, mini bar or fridge but we did not feel the need to have any more than we had. Showers were plenty hot enough and we also had option of a bath.
The place is well located, but the food is horrible... such a shame that they can’t deliver a proper meal for the guests... poor service in general... the game drive is OK but also too crowded... too many people around a few rhinos...
Here is a recap of my amazingly poor experience with Waterberg. 1.We contacted them directly to book an accommodation. 2.They told us only 200$ rooms were available, and asked us to pay 100% of the amount 6 months prior to our trip. Which we did. No terms and conditions were shared. 3.Further to this, radio silence. No questions about our arrival or potential specific needs were asked. And no further information was shared from them. Not about the terms and conditions, nor about the “rules” or specific guidelines of how your place works. 4.Two weeks before our trip, we find out on Booking.com that there were cheaper rooms available (100$ instead of 200$). We had a tight budget for our trip so we tried to change our reservation. We called. We wrote emails. We called again. No answer. No assistance. No service. Of course, our booking was never changed despite the availability. (That's smart, 100$ is indeed less revenue than 200$...) 5. The day of our trip, we learn that we need to get there before 7pm, otherwise the gate would be closed. Unfortunately, an unforeseeable event (late plane + long time at the airport) gave us some delay. There was no way we could get there in time. We had to cancel. We kindly called as soon as we could (we had to get a phone first) in order to let them know, so that we could find a solution together, and so that they could keep the room available for someone else. The answer we got was quite straightforward: “send an email if you want to find a solution as we do not work after 5pm”. (I find these hours really interesting for an hotel, and I guess that we definitely do not have the same idea of service.) 6. We did send an email anyway, again in the positive and optimistic perspective of finding a solution. Of course the answer was again really straightforward : “the room is canceled but the cancelation fees are 100% in the terms and conditions" (that we had never received). After several emails, the hotel did not have any of it and kept its position. Our experience : from the moment we had paid, no answer, no dialogue, no assistance, no service. I trust that keeping the 100% of the amount we had sent 6 months ago is a little abrupt. I trust that the provided assistance, the lack of terms and conditions explained, and the radio silence during 6 months after our payment is really not professional. Finally, I suppose it may have been a good thing not to have been able to reach this place in time considering the way they treat and answer their clients. It's the only establishment in Namibia with which we have had any difficulty.…
when we arrived around noon and went to the reception, we requested to be booked in for dinner. We got a simple and firm: sorry no room, everything is booked for the people in the lodge. We then requested to have lunch which was accepted but still, there was no menu to choose from, only plain eggsalade. We then asked for a reservation for breakfast next day. The guy in the restaurant said it was fine but we had to confirm with reception. When we went back there we got a very impolite: no, no room for breakfast for camping guests; when we opposed that the guy in the reception confirmed it was ok they just said: we at the reception are the ones who decide yes or no...finally, being desperate for some food, we ordered braai packages. First they were not willing to give them (everything was reserved for the meals for....the lodge guests ) but eventually they did. Afterwards, it would have been better if they had it turned down as meat was not okay. Such a shame that for people who most of the time are passing there last days in Namibie at Waterberg have such a lauzy service. We spoke to a couple of girls who stayed there last night at waterberg before catching a plane the next day. That to drive to next lodge quite some time to get some food...although we loved the campsite itself, I would not recommend waterberg. For what it's worth, someone who stayed in the lodge and paid a huge amount had the same unpleasant feeling about it, lauzy breakfast and average diner...and no welcoming feeling as we had in the rest of namibia…
This place is kind of strange. Check in is kilometers away from the lodge, but you can’t miss it because it’s on the road in. Then I had a room which is a few minutes walk from the main area, in a strange gloomy house built around rocks, and with a separate bedroom which could be reached on a weird staircase around a rock. When I had parked in the main area and sorted my luggage out of the car, someone approached me and told me that my room was somewhere else and I could park there. Luggage back in the car....and then I couldn’t find it because I didn’t recognize the strange house as being part of the lodge. Then, when I finally got settled I actually very quickly started to like the place. Helpful staff, lots of activities to choose from, including well marked hikes around the valley. I loved the short yet beautiful and varied Porcupine Trail. Talking about porcupines...there was a porcupine in the evening who tried to get into the kitchen and the restaurant! I also took the honeymoon sundowner which consisted of a guided hike up to the plateau, a laid table with a small bottle of champagne, stunning views, and a beautiful sunset. Not that it was a honeymoon for me. I travelled solo, and the deliberate choice of activity contributed to the strangeness of the place. The restaurant had decent food and good service. Kudos to the staff who went a very long way to accommodate my very early departure. Recommended if you enjoy strange quaint places! And most of all, it is very, very beautiful out there. I added a few photos of it.…
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