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Krystal Grand Nuevo Vallarta

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Blvd. Costero 800, Flamingos, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1880)
360
Panoramas (2)
Pool & Beach (335)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Grand Nuevo Vallarta
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 5 hotels in Flamingos
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Minibar
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
Spanish
3578Reviews198Q+A100Room tips
Traveler rating
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Popular mentions
CB Family wrote a review Oct 2
1 contribution
The Entertainment Team was great - the resort needs to get them a working sound system to use though…shout out to Gil and Maggie for the great job in hosting the activities and involving people of all ages. The employees working the beach and poolside drink service were fantastic and worked really hard in the hot weather to ensure everyone was well hydrated and comfortable. The resort definitely has a communication problem with guests and even with their employees - they were more than happy to sell me their all-inclusive meal plan at the full rate but failed to inform us that they would close the buffet for dinner for 2 nights. When I asked an employee why they were closing for the second night, I was told they were working on the benches in the booths where people sit and eat. Please note there are only two booths and they account for less than 5% of the overall seating that is available. The interesting thing is the buffet was open for both breakfast and lunch on those days. And when they opened for breakfast after that second night no work had been done on the benches. The resort needs to prepare their employees a little better when they decide to shut the buffet down consecutive nights for dinner…and maybe offer a prorated refund on their all inclusive meal plan if they aren’t going to serve dinner. Bottom line is that the employees work hard and do their best with what they are given to work with…the resort should look into being a little more transparent and communicate better with their guests.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded 2 weeks ago
Dear Guest; We would like to sincerely apologize for the inconvenience you experienced during your recent stay with us, please be assured that your feedback is very important to us and we will take the necessary steps to correct the issues mentioned. We appreciate your time and despite the issues you have raised after your stay, we sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in providing you with adequate service in the future. Warmest Regard Karina Corona Quality Manager
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Theresa S wrote a review Sep 2021
Grande Prairie, Canada13 contributions5 helpful votes
I arrived on Saturday, September 4, 2021 for a week long birthday getaway and I was a little bit cranky to say the least!! I had been up for a red eye flight and was exhausted. I am a little embarrassed by my rotten mood looking back lol . . . . this however, did not seem to bother the sweet concierge, Aileen. She took over my check in from the front desk clerks (my spanish is not that great) and Aileen could communicate very well with me. She booked my dinner reservations for the first two evenings and provided me with her cell phone information and told me to contact her with anything at all. Thank you sooo much Aileen! eyes as blue as the ocean!! I then met the concierge, Gilbertu who made everything just right with my ocean front suite. He made sure the A/C was set to the correct temperature and that the fridge was stocked with the drinks I liked (bottle water for the win) He was there to make my week as stress free as possible. He took care of getting me my PCR test on site at the local doctor's office (doctor Raphael was fantastic) and printed off my results when they returned from the lab so I was ready for customs. He also booked me a birthday photo session with Alexa from Love Light Studios (I felt like a model - sashay!!!) they turned out incredible and an amazing keepsake for life!! I was surprised with a poolside birthday celebration with cake, a special drink and a Happy Birthday song sang by the bartenders (Jesus/Luis/Alejandro) Gilbertu was always running around the poolside ensuring each guest received his personal attention from spotting the resident iguana in the trees tanning for photo ops to sending over the wait staff for cold poolside drinks. . . . . I never needed anything with Gilbertu on staff!! This employee deserves a promotion!! seriously though my frown slowly turned upside down and by the second day I could not stop smiling!!! Thank you so much, Gil!!! I really appreciated everything you did for me during my stay thank you thank you thank you!!! The resort is chalked full of Mexican culture including the resident iguana and red ear turtles as well as the salsa lessons by the pool. The sunsets were absolutely picturesque each and every night. The mornings at the resort were so peaceful and I loved watching the horses on the perfectly groomed beach each morning from my patio. I loved my ocean front king suite. It was almost 600 square feet including such a comfortable king bed with crisp and fresh linens and pillows!! The maid service was fantastic and they ensured my room was made up each day and the fridge was stocked with my favourites (pop, water and beer) The lobby bar was a nice way to refresh with a cocktail mixed by Omar after a hot day at the pool - great way to meet other guests at the hotel At the end of my week stay my mood was completely reversed from being so cranky to being soooo incredibly happy. I will definately refer the Krystal Grand to my friends and family and I cannot wait to return to see the staff who I now consider my friends. Until we meet again :)) Staff I encountered were Aileen, Gilbertu, Alondro, Omar, Juan, Alejandro, Luis, Jamie, Elaine to name a few . . . .
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Date of stay: September 2021
Rooms
Service
Room Tip: best view is the ocean front suites
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3 Helpful votes
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Sep 19, 2021
Dear Theresa, Thank you for taking the time to share with the world your thoughts, feelings, and photo on everything that this vacation meant to you . Your descriptions are the perfect means for other potential visitors to envision themselves through your experience and see if Krystal Grand Nuevo Vallarta is the ideal place for them. Whether it was the service, communication, cuisine, and care, your words show that all your vacation needs and wishes appear to have been thoroughly fulfilled. And your kind comment that you were “so incredibly happy" and that you had "the best vacation" reflects perfectly the goal that we have set for all our valued guests. On behalf of all the young women and men who make your happiness their number one priority, I thank you for thinking of us in such a beautiful light, and l look forward to meeting you in person during your next visit to this paradise. Until next time, we continue to place ourselves at your faithful service, Karina Corona Quality Manager
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mexcbeto wrote a review Sep 2021
Mexico City, Mexico118 contributions39 helpful votes
Not recommended. They offer 5 buffet restaurants, open bar until 1:00 am. But the reality is that only snacks by the pool and a low value restaurant is open during the day. The open bar, was closed earlier than 10:00 pm. The pools were closed earlier than promised. Now let’s talk about the rooms, the cabinet doors are falling apart, the telephone has the previous brand name and logo. During the check in, you have to sign several papers that mention policies and procedures for COVID prevention, when I asked for a copy of them, it was not provided. My “loyalty program card” Was also ignored by the concierge during the check in. Staff is handy and friendly, but the overall experience is not positive, I fell that the value vs the real deal is not worthy.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Confirm the offer will be honored by the hotel, otherwise select a better option.
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2 Helpful votes
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Sep 16, 2021
Dear Beto, First of all, we would like to thank you very much for having chosen Krystal Grand Nuevo Vallarta and for sharing your review on TripAdvisor. We appreciate your feedback regarding the difficulties you experienced reservations during your stay. Our aim is to provide you with a wonderful vacation experience in every sense and we are very sad to know that some details in our service affected your overall impression. We respect that you decide to take another direction in your future vacations and we remind you that you will always be welcome to enjoy our Hotel in Nuevo Vallarta Sincerely, Karina Corona Quality Manager
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Terri P wrote a review Sep 2021
1 contribution
Stayed at Krystal for 12 days. Tried the all inclusive and restaurants were excellent especially the Italian Grill. Had Vege Lasagna, excellent wine and dessert. Buffets were so delicious and more food than I could ever eat (i only have coffee, lunch and dinner) Coffee cafe was better than Starbucks! f you would like you can eat/drink all day. Service is great and staff is excellent. Especially would like to thank Patricia Martinez Socios, the member services and concierge coordinator. She was so helpful in explaining all the services Krystal offers including all inclusive, spa, etc. Patricia is truly an asset to this resort. She also informed me of Doctor facility available 24 hours/day at resort and helped with setting up a covid test with their onsite physician so i could get the mandatory covid test at resort before re entering USA! Looking forward to going back, enjoying the resort, food, and seeing the staff this fall/winter!
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Date of stay: August 2021
Value
Service
Sleep Quality
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Sep 4, 2021
Dear Guest, First of all, we want to thank you for taking the time to write this review, the principal objective is to get the full satisfaction from all our guests. We really appreciate to receive this review and read that you have the most amazing time here with us. We really grateful to read that you had an amazing experience at the resort. I will pass your great comments to Patricia and thank you for rating Take a Bite better then Starbucks :) I am sure that they will be very happy to know that they are doing a great job. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards, Karina Corona Quality Manager
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Tamara T wrote a review Aug 2021
Vacaville, California13 contributions3 helpful votes
We stayed 6 nights. Unfortunately, hurricane Nora also came. The resort did an excellent job taking care of their guests during this storm. The staff gave excellent service the entire time. Our concierge Patricia did a fantastic job taking care of everything for us during our trip. She gets the highest ratings I could give!!!
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Sep 4, 2021
Dear Tamara, We are so grateful for your comment and for the way you express your trust and all the people working very hard, to make every vacation especial to our guest. We also feel very proud to know that you noticed the hard work each staff did during the Hurricane to keep all the guest safe and comfortable. We are proud to have Patricia on our team. Thank you for this feedback and we look forward to the pleasure of welcome you, when you decide to visit us again. Warmest regards, Karina Corona
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PRICE RANGE
$144 - $406 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Reflect Krystal Grand Nuevo Vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
480
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Frequently Asked Questions about Krystal Grand Nuevo Vallarta
Which popular attractions are close to Krystal Grand Nuevo Vallarta?
Nearby attractions include Nuevo Vallarta Beach (3.3 miles), Santuario de Cocodrilos El Cora (1.5 miles), and Estudio-Cafe (4.0 miles).
What are some of the property amenities at Krystal Grand Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Krystal Grand Nuevo Vallarta?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Krystal Grand Nuevo Vallarta?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Krystal Grand Nuevo Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Grand Nuevo Vallarta?
Conveniently located restaurants include Insu Sky Bar, Sabrosa Italia, and La Casona.
Are there opportunities to exercise at Krystal Grand Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is Krystal Grand Nuevo Vallarta located near the city center?
Yes, it is 0.8 miles away from the center of Flamingos.
Are any cleaning services offered at Krystal Grand Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Grand Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Krystal Grand Nuevo Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (8.9 miles).