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Krystal Grand Nuevo Vallarta

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Blvd. Costero # 800, Flamingos, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1737)
360
Panoramas (2)
Pool & Beach (330)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 6 hotels in Flamingos
Location
Cleanliness
Service
Value
Con una magnífica ubicación frente a las doradas playas de la Bahía de Banderas, Krystal Grand Nuevo Vallarta es ideal para disfrutar unas inolvidables vacaciones en el Pacífico Mexicano, ya sea de trate de un viaje en familia o en grupo, o si desees sorprender a tu pareja con una romántica escapada. Situada a 16 km del Aeropuerto Internacional Gustavo Díaz Ordaz y a 24 km del centro de Puerto Vallarta, la propiedad ofrece fácil acceso a múltiples atracciones de la Riviera Nayarit. Dispone de espléndidas habitaciones y suites, con vista a los jardines, a la piscina o al mar. Este resort tiene un completo plan Todo Incluido, poniendo al alcance de la mano, todo lo que se requiere para que la estancia sea inolvidable. Cuenta con una amplia oferta gastronómica, divertidas actividades, club infantil con piscina y tobogán, club para adolescentes, lounge para adultos, así como spa, piscina y centro de negocios. Además, Krystal Grand Nuevo Vallarta es el marco ideal para la celebración de una memorable boda.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Minibar
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
3,378Reviews180Q+A100Room tips
Traveler rating
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Popular mentions
blairhankins33 wrote a review Dec 2020
San Jose, Costa Rica76 contributions37 helpful votes
The lobby was a zoo with many large families - checkin / chechout. Lots of children you would be happy to have one or two, you would like it. In need of repair - asked for phone in room to work - never fixed in 8 days. Maid service erratic, some days no service, despite repeated requests. Terrible food - long line for all buffet foods - breakfast, lunch or dinner. The "high end" restaurant "The Grill" served inedible meats. Steak and ribs. Possibly the worst food we ever had.
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Date of stay: October 2020
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Dec 3, 2020
Dear Mr. Hankins; Thank you for taking the time to share your well-balanced comments and observations with us, and everybody on TripAdvisor. Off course it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Regarding the problem in the room with the phone line , unfortunately it was something that need more time to get fix, we did offer a room change but you decided to stay in that one. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements in their areas. My sincere thanks for bringing your concerns to my attention. Our number one priority is to exceed the lofty expectations of our affluent guests, and you can be sure that we are taking steps to ensure that everybody receives excellent value for their vacation investment. We hope you will give us the opportunity to regain your confidence in the near future. Cordially, Karina Corona Quality manager
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Daniela N wrote a review Nov 2020
1 contribution
My family, friends & myself all received terrible service at this hotel. This hotel is so beautiful, amazing pools, amazing views, great outdoor gardens, and really great food. But that doesn’t make up for the terrible service at all. What you pay for, you won’t receive. There’s one person working at one station. And when serving you, they give you extreme attitude. Right now due to COVID-19, there’s no buffet so they serve you whatever you choose. But they give small portions and rush you through the line. The waiters don’t attend you correctly. It’s a customer service based job and there’s absolutely no excuse to treat your guest they way that they did. They searched bags and luggage when they went in to clean. I’m not one to put a review for anything but this hotel made me so angry I had to put in a review. Please consider next door which is #RiuPalace . I travel from California to visit and I’ve been to many hotels in Nuevo Vallarta such as #Barcelo #Marival #Decameron and they’re all worth they price you pay for. Please consider other hotels.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded Dec 3, 2020
Thank you Ms. Daniela for bringing this matter to TripAdvisor. I certainly appreciate the views and perspectives of each guest when there is a feeling of dissatisfaction with our product and / or service. We will do whatever is called for in order to make an issue right. Our goal is to have our clients well attended to and satisfied. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements. Once again, we apologize for not having met your expectations and thank you for sharing your comments with us. We hope you give us an opportunity to host and serve you in the near future. Best Regards. Karina Corona Quality manager
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EA3 wrote a review Nov 2020
1 contribution
Great experience came for a wedding. Great host of Game always try and find Ezequiel for games. Super energetic. Una gran experiencia vino para una boda. Gran anfitrión de juegos siempre intenta encontrar a Ezequiel para juegos. Super enérgico.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Krystal Grand Nuevo Vallarta, Director General at Krystal Grand Nuevo Vallarta
Responded Nov 9, 2020
Dear E_jack23 We would like to thank you for choosing Krystal Grand Nuevo Vallarta as your host on your recent getaway. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are glad to read that you have enjoyed our staff’s attentive service and your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We look forward to having the pleasure of having you back home in the near future. Cordially, Demis Carrillo Resident Manager
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Mcasta wrote a review Oct 2020
4 contributions1 helpful vote
WORST hotel experience ever!! Don’t even know where to begin, from the arrival.... lobby was FULL with lines everywhere with angry people that have been waiting 4-5 hours to get their room even though they already had a reservation, mind you that it’s during COVID time so there is no such social distancing in place either, hotel was full regardless of it needed to be under 50% Also the room we reserved was not given to us, they told us they didn’t have it available regardless of us already have had reserved It directly with their reservation desk 2 days earlier. Once we got our room, our cleaning lady was rude!!! Every time we had to ask her for something we had to ask her 2-3 times because she would ignore us and would answer back very rudely every single time. Our room was not cleaned even though we had asked for it to be cleaned, when I called the front desk... he said the lady had from 9-6pm to clean it and if we wanted done at a certain time we needed to let them know before hand, mind you I called at 3pm asking if they weren’t going to clean my room since it was late and we need new towels and the trash to be taken out. Our last night there the lady came in to clean our room at 6pm, YES that late can you believe it?!?! It had never happened to us, anyway she did such a poor job and left the floor wet ... my toddler woke up from his afternoon nap and slipped and hit himself on the back of his head because of how wet and slippery the floor was. I had to ask the for general manager to address my concerns. The guys at the pool bar Oswaldo and Cesar were RUDE and the drinks were SO watered down, the food as the buffet was VERY limited in selection and was not good either apse service was really bad! The dinner service by reservation was the only good thing this place had, the service there was good and the food too. The Pools were not very cleaned, the had dead bugs everywhere the water level was low and the pool was full, we had a private in room pool so we decided to stay in it most of the time since it was a better option, we even had TERMITES in our room wall and we told the GM, didn’t do anything either. In general the service throughout the hotel is really bad!! Literally every seems they are in a bad mood and answer very rudely and even the times we addressed it with the GM it still didn’t help, we like to travel a lot and NEVER in all the years had had such a BAD experience at a hotel, this hotel was a HORRIBLE experience in aspects, first and last time we ever come here. We were VIP and he got treated horrible can’t imagine how the other people that were not VIP got treated. We had room service as well and even the ladies over the phone at the room service were rude, when we would ask for room service they would give you such a hard time. Once again... if you are considering a vacation at Nuevo Puerto Vallarta DONT stay here, save your money for another hotel, this place is the WORST ever. We had never wrote a review on any of the places we had visited until now, we really felt the necessity to do it to let everyone know not to waste their time here! Our is experience here was really HORRIBLE and never coming back here EVER!!
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Response from Krystal Grand Nuevo Vallarta, Director General at Krystal Grand Nuevo Vallarta
Responded Oct 14, 2020
Dear Mcasta4180 Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Cordially, Nancy Guerrero Social Media Coordinator/eConcierge
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Meg wrote a review Sep 2020
2 contributions
Although it was nice to get away amidst COVID, this hotel did not add to our enjoyment. In fact, we cut our trip a day short just to get away. There are countless negatives - but I’ll try and list the main ones. Kids everywhere (even at the swim up bar), room service line was always busy, many employees do not speak any English at all, only 2 restaurants and the buffet were open, the staff only endorsed dress codes with certain people, no ocean front rooms (despite labeled as such online), timeshare people hassling you in the lobby, food was terrible and alcohol was weak. When we first arrived we were told that the king ocean front room we booked only had two double beds...so we could have that or a king swim up room. We opted to try the double beds (because I wanted the ocean view) and were told that we could switch rooms in the morning if we chose. So in the morning, we requested the swim up room because the room wasn’t ocean front and a double bed for a couple is not the best, but We were told that no swim up rooms were available. After two hours and several conversations later, several rooms magically became available (we had more people from our group arrive during that time with the same issue). After being given our new room it took over an hour for the bellman to assist with moving luggage. The one saving grace was a convenience store located right outside the hotel - we ended up buying our own booze and snacks. Also, there were cute iguanas all over the pool deck that were enjoyable to watch There were several kind employees (Trinidad & Jesus), and the time spent in the tiny adult pool (right next to giant kids/family pool) was nice. However, I would never come back nor will I be recommending this “resort” to anyone.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Krystal Grand Nuevo Vallarta, Director General at Krystal Grand Nuevo Vallarta
Responded Oct 9, 2020
Dear mego1987 We appreciate you have taken the time to write a review about your stay with us. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. We regret not meeting your expectations during your recent getaway; of course, it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting in specific actions and improvement. Our number one priority is to exceed the lofty expectations of all our guests. We truly appreciate your recognition to our staff members Trinidad & Jesus who always do their best to offer a friendly and accommodating service that characterized us. We will share your kind words with our staff members as motivation to keep doing a good job. Thank you again for your comments, and we certainly look forward to have the opportunity to provide you with a truly wonderful and memorable experience in the future. Sincerely, Nancy Guerrero Social Media Coordinator/eConcierge
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PRICE RANGE
$144 - $406 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
480
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Frequently Asked Questions about Krystal Grand Nuevo Vallarta
Which popular attractions are close to Krystal Grand Nuevo Vallarta?
Nearby attractions include Nuevo Vallarta Beach (3.2 miles), Santuario de Cocodrilos El Cora (1.5 miles), and Estudio-Cafe (4.0 miles).
What are some of the property amenities at Krystal Grand Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Krystal Grand Nuevo Vallarta?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Krystal Grand Nuevo Vallarta?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Krystal Grand Nuevo Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Grand Nuevo Vallarta?
Conveniently located restaurants include Sabrosa Italia, Café Del Lago at Vidanta Nuevo Vallarta, and Insu Sky Bar.
Are there opportunities to exercise at Krystal Grand Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Krystal Grand Nuevo Vallarta located near the city center?
Yes, it is 0.8 miles away from the center of Flamingos.
Are any cleaning services offered at Krystal Grand Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Grand Nuevo Vallarta offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Krystal Grand Nuevo Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (8.9 miles).