On Friday 3/11/22, my family and I showed to Hamaca hotel in Boca Chica at 6PM as we had reservation for two rooms X 4 people. However, they was no electricity in the hotel, a lady at the front desk took our IDs/passports, gave us the bracelets and told us to return later as they could not provide us the room key due to lock of power. My family and I left the facility returned 3 hours later (9PM) and there was still no power. At that time there was a gentleman by the name of Edgardo was at the front desk, we informed him that we were leaving the facility as we waited for the key for 3 hours. He said he was going to have us a no show. We asked him how he will have us a no show since we were there talking to him. He then provided us a piece of paper with his name on it, name of the hotel and phone number confirming we were there. However, the hotel still have us as a no show and refusing to reimburse us the $364.50 I paid.…
Nothing what the Ofer and show in the pictures are true. Ee have ti change 3 times in 2 days of rooms. Flooded, broken bed, food poor quality plus you have to make a line for a cup of coffee and you get a foam cup. The customer service….. stat at 10 am to 3pm any thing out of these ours: just have to wait. I the bath room every time they flush in the upper floor star to leak in our bathroom, and the answer that they have: are you getting wet? Other way it’s fine. They don’t have parking so you have to park in the street. We rather lose 3 days payment than sty there. Really it was a BIG mistake ti go there.
We are having a great time at the resort. All the staff are extremely friendly and amazing. The shows are fantastic, and the staff are extremely personable. They all do their very best to communicate with the english and canadian folk, like myself and my family!
I just had finish my journey in Be live expérience Hamaca Resort few days ago. I wanted take time to write a message to thank two persons : Alinson & Roberto Gil. They were very kind, professional (special mention for Alinson’s panache👍🏽😉). Don’t change guys. I hope you will see personally this message. See you soon.
Run down, crowded & bad customer service. We paid about us$48 for a day pass. We quickly found out that the place was very crowded & there were no towels nor lounge chairs available. Any extra amenities like snorkelling, sailing, paddle board, etc came at extra costs. The hotel is very run down. The staff are very unprofessional & are of little help with information or making you feel welcome. Most of the staff do not speak English. A very disappointing experience & I will never go back there again.
How can you not have fun here? Great beach, great food, great staff. Entertainment staff is amazing. Go visit Willie Solutions in the lobby to book your day trips. He is a nice and knowledgeable guy. Guests are a great mix of cultures. If you are looking for everything to be perfect, you will never be happy wherever you go. Based on the reviews I see that there are a lot of unhappy and stuck up travellers. If you go with the flow and focus on the positives you will have a great vacation! We will be back. The only negative thing that I have to say is that there is a shocking amount of plastics (cups) and disposables being used - and I know at most other resorts as well. Everyone needs to do better to save our planet and oceans. Guests - consider bringing your own beer/drink mug. Mother earth thanks you!…
The place is a total mess. Outdated, old and looks nothing like the online pictures. No Costumer Services . It took over 3 hours to check in. Place is not maintained and dirty. The food is horrible. We booked 6 nights but stayed one night because we got stuck there. No WIFi, no hot water, no telephone, no room service. The toilet couldn’t flush and no one to help. The tub was dirty and stained. The staff were rude and condescending. They promised to reimburse the other 5 nights but never did. Please DON’T ruin your vacation. It’s not worth the hassle. Absolutely terrible!!!
It's a great experience, kindly person, good foods and services... and all guys of entertainment are very animated and have good vibes. Thanks all of them for this amazing weekend. Gracias a todo el equipo de animación por su carisma y buen servicio, a pikete,banana, tairy y Daniel. Una gran experiencia inolvidable.
The worst hotel ever, everything is dirty, old, abandoned, don’t come here!!!!!!!!!!!! all the restaurants are closed but the buffet, that it is the only one open and the food is super bad quality, bedroom horrible, the smell is disgusting 🤮, the bed and pillows what to say, barroom disgusting , not even the beach is good, full of seaweed, i thought that I was in the poorest country of the worlds the rate per night should be 25 dólares, very expensive for the quality of the facility and services offered, Juan a guy from the front desk was the only nice thing that I could say! The WORST HOTEL EVER, don’t come here, the online pictures probably are from the day that the hotel was open.
When we first got there I had the impression that was an old hotel that had a great facility but needed some update, but I was only going to be there for a night so it wasn´t a big deal for me. But then I got to my room and the bathroom lack of maintenance, there were terrible stains in the shower. They left the previous guest´s used soap in the shower, no hot water. I wouldn´t stay there again, not even for a night. An absolut waste of money, because it wasn´t a cheap hotel either.