Clean room & very helpful staff. Hot water for bathing can be a challenge on the weekends though when fully booked. Beautiful ocean. Panhandling is not allowed on property but when you step on the sand, well... They are nice people trying to make a living. We found that they are very friendly if you have a brief conversation with them then politely decline if you choose. We made small purchases. The inclusive food is good/not great. There is a pay restaurant on the dock that is whala also. Very good food. The sports bar in the middle of the complex is pay as well with excellent food. Nice to have thse options to take a break from the buffet food.
Stayed her 26 years ago and regretted it. It’s was gifted to us. Now nothing has really changed. Cheap cheap cheap and as plain and uneventful as before. Public beach with hookers everywhere and a run down town with nothing to do and nowhere to go. Food is horrible with no real selection and brutal alcoholic beverages. Never again and never again to Boca Chica!!
Excellent Place, we were treated like Royalty. The Staff here were very friendly and make the stay very pleasant. We are coming back here soon, We have try some other resorts and this is one of the best.
Check- in was good. The hotel needs an upgrade, repairs, remodeling. It definitely does not look like the pictures. Staff was awesome. buffet style food is ok, not fall for the “a la carte “ offer it is absolute crap. Drinks are subpar but the beer is good. I’ll say you get what you pay for. It’s cheap !!
It was a great experience, clean, organized, the staff was very helpfull . We enjoyed Jairo energy in every show!!! :) I'll be back again to see him again!! Would most definetly recommend coming here and seeing him when you do :)
I really enjoyed the hotel and the atmosphere. The food was great and the employees were also really helpful and welcoming. Jairo's energy was amazing and really made us feel at home. This vacation wouldn't be the same without his presence and we created a great friendship in such a short amount of time. I recommend those who come, to make sure you see him in order to have a great time!
I stayed at this resort last weekend, overall it wasn’t too bad… definitely not the best “all inclusive” resort I’ve ever been. Of course I read pretty much all the reviews about this place, but because I only stayed 2 nights with my mom I really didn’t care, also I had very low expectations about the resort…. So here we go with my own personal opinion, the buildings need lots of improvement, our TV didn’t work, the A/C remote didn’t work neither, we were on the 4th floor which it was an issue for me because I was with my 74 year old mom and there is no elevator, it gets even worst when it rains and it gets slippery. Food was just OK, and it was to be expected. Drinks weren’t too bad, but I’m not a big drinker, their wine for dinner wasn’t too bad, but we tried the restaurant at the pier which is not included… it was about $68.00 for dinner without tip for 2 people. But hey, the beach was beautiful!!!! The security team was so friendly and were always checking on us!! Wendy at the pool bar had the BEST attitude, also John (it’s spelled like that) from the buffet was really nice and enthusiastic about his new job!! I’ll probably come back, for that beautiful beach and the great staff that works in this resort! Great location and very close to the airport… I just wish they had someone better at the front desk, because Emmanuel hates his job and he is everything but friendly, he definitely don’t want people to come to this place… so get rid of him! Overall if you aren’t too picky and you just want to enjoy a few cocktails by the beach, I recommend this resort… Be aware of the vendors that walk around the beach every 5 seconds, I honestly wanted to help everybody, but they are too many!!…
The hotel facilities are very neglected, nothing to do with the photos shown on the web, the quality of the drinks is terrible, the snack bar is super slow with long lines, the food is not very good. I will never go back to a Whala Hotel.
2 Pools 1 with the main Cafe Smaller pool was where you get your afternoon snacks (quieter) Right on the Beach which was cleaned (there were a couple of dogs but they didn't bother you Cats sometimes made a noise at night 3 Star Hotel Cleaned almost daily if you wanted 3 Star Food A bit bland and sometimes not Hot but plenty of it Afternoon entertainment was not that great Evening entertainment was a little bit better WiFi wasn't to bad in all areas Staff at most times pleasant But some of the lads did seem to hover around the Girls Surrounding area was a little bit shabby but seemed OK in the Daytime A good basic place to stay
The Hilton La Romana resort was a great family vacation getaway. Me and my family felt very safe and thought the resort was very well kept. The hotel rooms are large and spacious as well as very clean. The food was delicious and the staff were very kind, friendly and helpful. We went for 6 nights and my kids were constantly entertained with the water park, pool, beach and the amazing shows that take place outside at 9 pm every night. One of my favourite places to eat was the main buffet. The buffet was very clean as well as extremely kind staff. My Covid test was done at the hotel! Was super easy and did not need to scramble to try and find somewhere to get my test. Right before leaving I called the front desk to ask for assistance to bring my luggage down to the lobby. Within 2 minutes of that call Carlos Gil came to bring me and my family’s 4 suitcases down to the lobby. He was super friendly and kind as well as helpful. Carlos Gil was a very kind staff member and left me and my family very happy with this resort as well as service/staff when leaving the the Hilton La Romana all inclusive hotel. Me and my family had an amazing time and will definitely come back again!…
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