Had a bit of a rough start. However, after that everything was perfect. The resort is fully inclusive and tipping is not necessary. On occasion, I tipped when I felt like it for excellent service. Retired now, I worked in the hospitality and travel industry for forty years. I traveled a good deal too. So, my opinion is more analytical and accurate than most. Most of my career involved sales and marketing although I managed a 200 room property . I'm an Orlando native and highly experienced in knowing what I'm looking at with a critical eye. The property is excellent. The food and beverage is very good and varied for actually 3 to four meals a day. Loved the multiple beautiful pools and the beach. So go, you won't be disappointed. Will return, or should I say want to.
The food was very good, the ambiance was relaxing and the service was phenomenal. The staff were very friendly and eager to meet your needs. The only thing is that the shower had a leak at the bottom of the tub, very low water pressure, and the bottom of the shower came off the wall.
The hotel is very outdated and filthy. The food selection is very limited and restaurants are not kept in sanitary conditions. We saw many flies landing on food . We also received dirty place mats with food residue from previous customers. The griddle in the restaurant was not cleaned properly to the point that omelets turned out to be brownish from the residue. Rooms were not better. Stained sink and the countertop in the bathroom, dirty grout in between floor tiles both in the bathroom and the room. The room and the bathroom smelled like sewer mixed with mold. Air conditioning was not working and leaking. AC vent filter seemed to be never replaced or cleaned. Our balcony was tiny, dark and faced the the yard full of demolition debris. Both swimming pools were tiny. One had no water, the water in the other was mixed with floating garbage. Pool beds were very dirty - we saw some hotel guest trying to clean them. The beach is narrow and small, with many vendors trying to sell stuff. Within the first 5 minutes we were approached by at least 3 of them. In short. This so called 'resort' is nothing as it seems to be judging from the pictures published online. Avoid it, unless you can tolerate filth and unsanitary conditions. It was our vacation, but we could not wait to leave and go home...…
Just spent two weeks at this hotel, we arrived late in the evening tired after the travelling. our first in impressions were not good, as the reception and our room was not quite what we are used to on vacation, by this I menthe reception is not very flamboyant as we are used to, and our need some TLC, but the beds were the best I have ever slept in on vacation. Overall our impressions changed within a few days the food was very good and the staff were very friendly, both swimming pools kept very clean. Set right on the beach was ideal. Would I recommend this hotel, yes I would, but don't expect 4 to 5 star when you are paying for a 3 to 3.5.
This is my second time in there, this time was more special because I went with family. The drinks 🍸 was good not great though but very friendly staffs. Beautiful beach and I felt very comfortable in there