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Hacienda Ucazanaztacua

Camino A Sanabria-Ucazanaztacua Km. 10.5 S/N, Tzintzuntzan 58440 Mexico
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Traveler (216)
Room & Suite (30)
Pool & Beach (25)

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About

#1 of 3 small hotels in Tzintzuntzan
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.8
WELCOME We are the staff of “The Old House” of the Boutique Hotel Hacienda Ucazanaztacua; wish you a warm welcome. We; Julio, Rafa, Chayo and Bertha; are from the beautiful fishing village called Ukasanastakua, located on the shore of lake Patzcuaro, and are proud to be indigenous Purepechas.Ucazanaztacua is located 10 minutes from the village of Tzintzuntzan, the center of purepecha culture for centuries, and five minutes from Ihuatzio. In this area one can encounter archeological sites, churches and convents, whose architecture dates back to the 16th, century. In front of the hacienda is the island of Pacanda, inhabited by purepecha families. The hacienda is located in the heart of purepecha culture where you can hear Pirekuas (traditional music); and taste the prehispanic cuisine and see the beautiful hand crafts.Patzcuaro; a beautiful colonial city with churches, museums, and 16th century architecture; is a scenic 20 minutes drive.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Banquet room
Meeting rooms
Wifi
Hot tub
Infinity pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Shuttle bus service
Spa
Massage
Concierge
Currency exchange
Non-smoking hotel
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Room service
Safe
VIP room facilities
Bottled water
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
131Reviews6Q+A15Room tips
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Voyage232810 wrote a review Dec 2022
If you want a true Mexican experience with hardly any foreign tourists, travel to the center of Mexico to Michoacán. There is a unique hotel on Lake Patzcuaro that fits the bill. Hacienda Ucazanaztacua is a small charming hotel built on the side of a hill right on Lake Patzcuaro. The views of the lake are spectacular. The hotel is beautifully decorated and built in the style of haciendas of old. The construction incorporates the unique wood, adobe and copper from the surrounding area. It is complete with wi fi connectivity. There is no TV but that just adds to the peacefulness and tranquil atmosphere. The food is fabulous and is a blend of the indigenous delicacies of the area and traditional continental cuisine. There are several small towns to visit that have beautiful textiles and artisan copper wares. It is wonderful venue for weddings and special parties. The owner and staff are extremely friendly and helpful in making your stay special. I highly recommend an adventure to this special part of Mexico. Carol B, SF,Ca.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael Pereznares, Director General at Hacienda Ucazanaztacua
Responded Dec 30, 2022
Carol thank you so much for your visit. Looking fordward to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John Cline wrote a review Aug 2022
Mexico City, Mexico284 contributions91 helpful votes
+1
I wanted to experience Lake Patzcuaro for myself. The reputation of Michoacan is very well known and I wanted to stay at a hotel which had a great view of lake and was very peaceful. Also, I wanted to see some pyramids and other attractions in the area. I planned this trip like two months in advance. So, for an easy bus ticket out of Mexico City and some research I chose this place. Let us just start with the good stuff first. The grounds are amazing. The open spaces for hanging out are great. It is very big and lush. The views of the lake and the mountains are amazing. It is only a 200 peso taxi ride from Patzcuaro, as we chose not to drive ourselves. The service among the staff is fantastic. They are VERY attentive to your needs and will help you with what you need if that means a taxi, information on surrounding activities, etc. They do have an issue, if you are like us and didn’t drive to the hotel, of not having many ways to get you around. You are kind of on your own. The restaurant is delicious. Honestly, the food is great. The breakfast, which was included with our room, was freaking huge and well prepared. The room we had was a tree house (Parikuni). At least that is what it felt like to us. The bar? Great selection of booze. They have two mezcals made just for the hotel and they are crazy yummy. Also, the drinks are not crazy expensive, which when enjoying the view, makes a big difference. They have a donkey that talks to you. Seriously. Not a bad thing but the restaurant and the bar tend to close a little early, 8 pm, at least when we were there. Which, if you wanted to just hangout a little late you are kind of forced to plan ahead and grab a bottle of your favorite yummy in town. Also, the web page says the rooms have mini bars, which isn’t accurate for this room. There is a fridge but no bar. You know there are always more to what you see and this place has a few things which, for me, hurt the experience. This is not a five star hotel. It kind of pumps itself up as this all to do fancy place. Most of the reviews on here what I would call skewed and not looking at the big picture. So, in my opinion it is not a high end place. It is close, but I would give this place three stars at best. I am being generous here because, well, you are paying for the view. The rooms are pricey but again, the view is what you are getting. The rooms are, how do I put this, worn in? The rooms need a little work. I understand rustic. I also understand the hotel is right on the water and that the weather is giving it a beating. It is like they opened and then chose to not maintain the properly. So, they are nice, but not five star nice. Smells of mildew in the room we had was obvious. The blinds on the windows were not working properly and really could use a good cleaning. The chord for the blinds was held together with electrical tape. The door was swollen making it hard to get in and out of the room. I would suggest that a five-star high end hotel would not have these issues. Also, the room also has a plumbing noise issue. The kind where I would suggest bringing ear plugs to sleep. The room also had cobwebs and spiders, which, again is rustic, but not a high-end experience (please see pictures). The original room I thought I had asked for (Reina Ireri, I will get to that in a minute), has a fireplace, and it needs to be cleaned and bad. The room smells like a campfire. Had my reservation not been complicated with modern issues and I had gotten it? I would have asked to have been moved anyway. It is like the flue wasn’t working correctly. If I had left my clothes in there for an hour they would have smelled of smoke. Which brings me to the issue we had. I booked the room online and had specifically asked for the above room, Reina Ireri. I am not sure what happened but we didn’t get the room I asked for and when we arrived we were provided with a couple of other options to remedy the situation, which we had to ask for. It was admitted that they had problems with one of the booking sites and apologized for the situation but couldn’t provide us with the room we wanted because the hotel was booked (again, I would have asked to be moved anyway). Ok. I am pretty flexible and I can work with anyone to resolve a situation. The manager/owner? From my perspective? Didn’t seem to care about our concerns and to make a very long story short insulted my intelligence and my girlfriend’s demeanor. He also said if we didn’t like it he would cancel our reservation and send us somewhere else. He confronted us during a meal with other guests listening. He didn’t introduce himself. He just dove right in and was very confrontational. He wasn’t empathetic or helpful. He had a chip on his shoulder and was convinced that we were in the wrong. For me, if there is an issue with something it can be worked out and in my case it is not to insult me. I dropped over 500 USD on this three-day weekend and no matter what I shouldn’t be treated as I was. There was no apology for the insult. There was no peace beer. Something? Check in to make sure all is well? Even at the end of the trip there was no olive branch. He walked away from the situation and washed his hands of it. I don’t want to write a 300-page book on this but that was one of the most unprofessional exchanges I have ever witnessed with anyone in hospitality. Seriously. The lack of follow up? Wow, not cool. I want to be clear here, when there is an issue like this am not looking for a free dinner or something. I am looking for a sense of understanding and that is it. Instead? I got an insult. So, let’s look at the big picture. Will I go here again? Nope. Will I send anyone here? Forget it. I believe that this is a three-star hotel at best and for me that is probably pushing it. Since it is a three-star experience (at least for us) then the two I just gave it fits. Until they fix basic things (rooms not actually being clean/maintained, basic things not working, noise issues, etc. and especially the terrible attitude, I suggest grabbing a hotel in Patzcuaro for over half the price.
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Date of stay: August 2022
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Room Tip: The fireplace rooms need to be aired out....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Federico Perez, Director General at Hacienda Ucazanaztacua
Responded Aug 29, 2022
Nos es grato aclarar esta situación de estos distinguídos huéspedes que realizaron su reservación por medio de Booking.com reservación número 2987357393 y no como menciona el huésped que nuestro sistema estaba fallando Se les dio como cortecia cambiarse a las dos ultimas suites que quedaban disponibles y no aceptaron el cambio. El gerente les dijo que si no estaban agusto en el hotel se les regresaba el dinero y los ubicábamos en otro hotel de la misma categoría y no aceptaron entonces el gerente les dijo q no podíamos hacer más que ellos habían elegido esa suite y el hotel estaba casi lleno entonces la señora muy molesta dijo que si no les dábamos una cortecia nos esperaba un reporte en las redes. En ese momento la dirección general reportó el mal comportamiento de estos huéspedes en Booking.com con su reservación 2987357393 Y ellos muy amablemente nos dijeron que no Éramos responsables de que a ellos nos les pareciera su suite ya que ellos la eligieron En el hotel tenemos toda esta información del reporte de esta reservación 2987357393
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BonnieBuckeye1 wrote a review Dec 2021
Queretaro City, Mexico11 contributions
This is a beautiful hotel, built with great attention to detail. Our suite was spacious, impeccably clean, and wonderfully decorated. The staff was over the top with service. My partner has mobility issues and the grounds are steep and uneven in places. The staff was always attentive and ready to assist him. We would go back without hesitation!
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: If you go in the cold weather months, the hotel is very cold. Bring warm clothes and see if there...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Federico Perez, Director General at Hacienda Ucazanaztacua
Responded Dec 27, 2021
Thank you so much for your opinion. Looking fordward to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Colby D wrote a review Dec 2021
1 contribution
The food was extremely delicious and the staff was great and respectful. Order the shrimp!! It was phenomenal!! The view at the restaurant was beautiful ! 10/10 recommend for lunch time. The rooms are beautiful and it’s a very relaxing place.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Federico Perez, Director General at Hacienda Ucazanaztacua
Responded Dec 16, 2021
Se thanks so much your review. Looking fordward to attend you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Malú H wrote a review Feb 2021
2 contributions
This place is absolutely beautiful. I came to this hotel with my grandfather, the staff and service here was excellent. My grandfather felt very safe as they constantly sanitize everything. I will def be coming back! Can’t wait !
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Federico Perez, Director General at Hacienda Ucazanaztacua
Responded Jul 22, 2022
We appreciate your comments. Willing to attend you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael B wrote a review Mar 2020
9 contributions7 helpful votes
We returned to Hacienda Ucazanaztacua because it is fantastic. The rooms are excellent, many with great views of Lake Patzcuaro. The food is outstanding and the breakfast (included) is sumptuous. Exceptional, pool, breathtaking views, friendly, helpful staff and an owner committed to the well-being of local people and environment. What are you waiting for, it doesn't get better than Hacienda Ucazanaztacua.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: tv, dry-cleaning, mini-bar ? This is relaxation in a heavenly spot with outstanding service. You...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from patzcuaro, Director General at Hacienda Ucazanaztacua
Responded Mar 6, 2020
Looking forward to attending you very soon Michael my best regards. Thank you very much
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven V wrote a review Feb 2020
Morelia, Mexico31 contributions27 helpful votes
Magical Gem From the moment we arrived we were impressed by Julio and the rest of the staff. They could not have been more accommodating, courteous, or well trained. Our room presented a spectacular view of Lake Patzcuaro which reminded us of looking out at Bellagio at Lake Como in Italy. Breakfast was included in the room and it was available usually between 9 and 11:30 a.m. Room service was available where we had fresh made guacamole, the house brand of Mescal, and luxuriated with a brilliant sunset. Rafael the owner was knowledgeable and enchanting and the wealth of knowledge regarding the local social and political structure of Michoacán. He also discussed great options for day trips and guided tours. The most magical part of our stay was the beautiful grounds which are impeccably maintained and environmentally sustainable. When we return to Patzcuaro the Hacienda Icazanaztacua is a permanent must on her list.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from patzcuaro, Director General at Hacienda Ucazanaztacua
Responded Feb 19, 2020
Steven We appreciate so much your stay with you and your beautiful wife Christine enjoyes Looking forward to attend you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lia M wrote a review Sep 2019
Celaya, Mexico13 contributions
Everything seems homey but professional, every part of this place has details like candles on the table, fireplaces, or a private transportation to a small island on the lake. The staff is very attentive and the breakfast is to die for!
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from patzcuaro, Director General at Hacienda Ucazanaztacua
Responded Sep 30, 2019
Dear liamB2925GM We appreciate so much your comments.lookingforward to attend you soon Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosebuttnc wrote a review Jun 2019
Ajijic, Mexico144 contributions12 helpful votes
What a great find in the State of Michoacán! Very upscale hacienda in the middle of nowhere! Wondered why it was so pricey for Mexico standards $200 usd per night but worth every penny. Delicious breakfast included! It’s a very special place and definitely recommend it.
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Date of stay: June 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafaeluca, Director General at Hacienda Ucazanaztacua
Responded Jun 26, 2019
Hi Rosebuttnc We appricate so much your opinion. Our operation cost are very high because we have big gardens and All our materials and food we need to bring the far from the hacienda Looking fordwar to see you soon again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaime Garcia wrote a review Mar 2019
Mexico City, Mexico10 contributions14 helpful votes
Service is not what expected...arrived at 2.45pm and room was not ready until 3.30pm...no explanation by the Manager... Presented as boutique hotel... Not really sure it is worth it ... Pátzcuaro definitely
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Date of stay: March 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from patzcuaro, Director General at Hacienda Ucazanaztacua
Responded Mar 18, 2019
Es lamentable que parejas cómo estás qué pretenden hacerse pasar por gente de alto nivel cultural y social traten de amenazar a uno para obtener ventaja del hotel. Se les explico con muy buenos modales que teníamos un retrazo de 15 minutos y su primer amenaza fue que nos reportarían en Tripadvisor obvio para tratar de tomar ventaja del hotel. Al final no se hospedaron con nosotros tenemos su cancelación
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Tzintzuntzan area.
PRICE RANGE
$259 - $260 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMichoacanTzintzuntzan
NUMBER OF ROOMS
6
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HACIENDA UCAZANAZTACUA - Prices & Hotel Reviews (Tzintzuntzan, Mexico)

Frequently Asked Questions about Hacienda Ucazanaztacua
Which popular attractions are close to Hacienda Ucazanaztacua?
Nearby attractions include Museo Antiguo Convento Franciscano De Santa Ana de Tzintzuntzan (3.7 miles), Isla Janitzio (2.5 miles), and Zona Arqueológica De Tzintzuntzan (3.8 miles).
What are some of the property amenities at Hacienda Ucazanaztacua?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hacienda Ucazanaztacua?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda Ucazanaztacua?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Ucazanaztacua?
Conveniently located restaurants include Tiendita Verde, Las Yacatas, and Restaurante Camino Real.
Are there opportunities to exercise at Hacienda Ucazanaztacua?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hacienda Ucazanaztacua have airport transportation?
Yes, Hacienda Ucazanaztacua offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hacienda Ucazanaztacua offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hacienda Ucazanaztacua?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Ucazanaztacua?
Many travelers enjoy visiting House of Eleven Patios (Casa de los Once Patios) (6.7 miles).
Does Hacienda Ucazanaztacua have any great views?
Yes, guests often enjoy the mountain view available here.