I visited the hotel on new years eve and I had a great time with friends but we had a problem with our booking, at first on the phone they said the dinner time is from 9pm to 11pm and I alone arrived at 7 and at the check in they told me the dinner time has changed to 6pm to 9pm so my friends were coming at 9pm so they couldn't catch the dinner time, so I had to change my reservation to without dinner and they raised the rate on me about 50jd and the guy name was Nour Hijawi I went to him so he could help me because they told me he was the reception manager but he made it even harder for me and the check in took me about an hour and a half plus his behaviour was really tough, so I thought my new years eve was going to be horrible but the other staff was amazing and they really helped and showed us some good times, and other thing I'd like to mention that when my friends arrived at 8:45 we took the dinner with us and the price was unbelievable it was 140 only for two persons, finally the id live to say that it was a good trip but you need to emprove the reception staff specially the manager Mr. Nour Hijawi Thank you.…
The stay at the hotel was amazing, all the staff whether at the beach, breakfast staff, evening staff, and even the welcoming process all very professional and hospitable. We enjoyed a couple getaway with a full service, orders made easily and fulfilled promptly. I would definitely come back
Thank you so much for all the great stuff in the breakfast, nice room service , great hotel sSpecial Reception teems ، Thank you for all the team in the kempinski Dead Sea I will come back very soon Thank you for all the management
This was an amazing hotel!! From the time we walked in to the time we left top notch service and views and the best room! The overall ambiance of the resort was amazing!! Highly recommended if your at the Dead Sea!!!
Beautiful resort with excellent services and wonderful facilities. The infinity pool is lovely and the cleanliness of the place is incredible. Ivan and Ahmed at breakfast were brilliant- they always make you feel so welcome.
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