I like the service, the stuff was very cooperating and polite, We have celebrated New Year holidays in Dead Sea Spa and it was really fun. The hotel is safe, I lost my jacket there and checked out and traveled to another city, but they were able to find it after few days and return it. There is a large variety of food there, but can't tell that it was super tasty. It was okay. The view from the balcony was astonishing. It is very close to the beach which is very important to me. The beach was small, but clean and comfortable. There was also mud available in the beach, which I liked so much. Also there is a shop downstairs, I bought Dolman production from there. The price was good and the quality was perfect as well.
Utterly unpleasant experience. 1) General complaints - The Wi-Fi signal didn't reach my room (Actually, it must be said that I managed to connect from my room at 6.30AM as I guess the line was less busy). I still expect in-room Wi-Fi available 24/7 to be a basic amenity an hotel shall provide. It was available in common areas however - My bathroom's door was broken. I just couldn't close it, so I guess one can imagine the inconveniences this may lead to. This was really a first time🤣. Seriously, no one had EVER noticed??? -To top it off, my room was a "bit" dusty: I cleaned some of the surfaces myself with toilet paper. As I don't know if someone from the management will ever read this review, I am attaching a picture of my dustbin so as to avoid useless replies such as "we care a lot about cleanliness", "no one had ever told us so", "you are reviewing the wrong hotel" and so on...Oh and I'm short-haired, so the long hairs found clearly aren't mine. In addition I am not used to traveling with a bag full of dust so as to complain about a hotel, so I assure you that the dust you see in the picture was there (and judging by the quantity I'd add "long") before my arrival. 2)In-room products As the place is a "Spa resort" I expected a bit more than "Made-in-China" shampoo/bath gel in the rooms. I mean, even at the first Walmart/Lidl or equivalent you can find better products (not that I have anything against the Chinese but the products in question were really below-standard). I was a little taken aback to find them at a "Spa hotel", as I tought the emphasis was on wellbeing and so on. 3) Clearness about opening Hours The access to the sea/swimming pool is open from 8AM (today they actually opened at 7.50AM) to 6.30PM: that's their rule and that's OK to me. The "funny" thing (and this is what I find unacceptable) is that 3 different staff members gave me 3 different time schedules... so guys: you have to work on cooperation! Btw, it's worth noting that the board at the pool's entrance clearly states (apparently, erroneously) that it opens at 9.00AM. 4) Guy from the swimming pool In my opinion, his lack of manners alone is worth a solid ⅕. Unbelievable rudeness: first time in my life that a staff member shouts at me for going the wrong way (had I broken a window or something like that it would have been understandable, I guess). A little context: Upon arrival, as the last member of staff we consulted assured us that access to the pool (and consequently, the beach) closed at 7 PM, we proceeded to its entrance. Now, it was 6.33PM and it's true that, after reading the swimming pool regulations (clearly displayed at the entrance), they specify it closed at 6.30PM. So far so good - it would have been totally understandable if the swimming pool staff had said something like "Sorry but we're closing, if you come back tomorrow we open at 8AM". But what it struck me was that the guy YELLED at me that I couldn't enter the pool and treated me as if I were an idiot (besides saying the pool he supposedly helped to run opened at 9AM). Now, it goes without saying he should have stopped me from entering (as he correctly did) as, due to a "misunderstanding" with the previous staff member, I was breaking their rules. But what was unacceptable was his attitude: NEVER treat (and address) your guests as imbeciles should be part of a basic etiquette even a 1 star hotel must follow. 5) Breakfast This was actually OK and, should I rate the breakfast alone, I'd give it 3.5 points. The rating would actually start at 2.5 points with an extra score awarded for the kindness and politeness of the ladies in the breakfast room (as opposed to their male counterparts and the abovementioned "fantastic" guy from the pool). The food was varied and the products were of good quality. Nevertheless, most of the labels specifying what's what (and the allergies associated with each product on display) were missing, the tableware was lacking (some tables had missing forks, others no tea cups and so on), but that's a minor issue (1 penalty point maybe). What's worth a 1.5-points penalty is the disorganisation (of the male staff, mainly). If the breakfast is supposed to open at 7AM you can't have empty bowls at 8AM, moreover there was food appearing as the time went by...I believe all guests should receive the same treatement (and it seems who I think was the restaurant manager tought that too, as he rightly pointed out to the staff that there were empty bowls). In addition, the guy who was supposed to be frying eggs clearly needs more training. Overall, 1 star deserved, fair and square :)👍. I'm not used to awarding such low ratings but this place really made it. Nonetheless, it's worth saying that the hotel does have the premises, the staff (mainly the female members) is kind and helpful, the facilities are good as well as the planning...but the excecution is on a complete different level. It's sad that the potential of this place is undermined by one big problem (which, I believe, underlies every issue I mentioned) : a serious lack of organisation. As it stands now, if you're reading this review (and if the management does nothing to address the issues I experienced) and you are pondering wether coming here to enjoy the Dead Sea, do yourself a favour and book at another hotel.…
Amazing location right next to Kempinski and other 5 star hotels which I’m sure cost more. It’s also disabled friendly with ramps everywhere even though it’s a long walk from the rooms to the Dead Sea. The breakfast and dinner buffet that we had was great.
After reading recent reviews we were a little trepidatious that we'd booked this hotel. After a long drive from the airport we arrived at 11.30 pm Ibrahim on the desk was lovely and upgraded us to a large corner room with sea views. On the surface the room was great but small things let it down like loose electric socket fittings. We ate in the restaurant as there's not much else around other than other hotels. Shadi was great as were the waiting staff. In fact I would only give the hotel 3 stars if it weren't for the staff. The dead sea access is OK down a long path, there are sunbeds and umbrellas and lots of cigarette buts in the sand. There's a pot of dead sea mud you can use and showers on the beach. The outdoor pools weren't heated and were chilly. The indoor pool wasn't open which I was really looking forward to even though I could see it was full and all the pumps were working so that seemed a waste Drinks were very expensive, like hotels the world over I suppose but 7JOD for 2 thin cans of coke Zero is taking the mickey. In the evening we tried the pub I asked for a piña colada but there was no pineapple juice he offered to make it with orange. I declined. Once the large group of people left the bar for dinner all the music was switched off as if we weren't there! Very strange. All in all it was OK if you can't afford one of the more expensive hotels next door. It was probably the height of luxury when built but has seen better days. …
Late arrival Tuesday night, Ibrahim on reception was very helpful and courteous. Upgraded room to a corner suite, very nice and luxurious, great views of the dead sea out of the window (two aspects). The room was really good, nice and spacious, with all the mod cons you would expect. Breakfast buffet was good and plentiful, nice coffee. 5 minute walk to the dead sea, easy access, and everything you thought it would be. Some of the facilities not available, restaurant evening buffet ok but pricy. Drinks very expensive too, but it's a hotel, there to make money. The Pinoy girls in the restaurant were great, as was Shadi, the restaurant manager.
Was a little worried after reading some reviews but our experience was fantastic! All the staff that’s interacted with were friendly and helpful. Our room was very comfortable and clean with everything that we needed. It was a walk down to the Dead Sea and we could only manage a very brief dip, it was so cold! There was a bar which had a good selection of non alcoholic beers. Breakfast was good with a large selection to choose from. Would recommend!
Nice hotel. Nice room. Weird process with x-ray scanner and stuff at door. Bunch of the gym machines were broken. Really nice staff everywhere. Food from the restaurant was ok, kind of expensive. Loved the waterslide. Great location if what you're looking for is to swim in the dead sea.
Stayed here for 2 nights. They provided us a room upgrade, but even upgraded room was average and looked dated. We had left over food with us, which they asked us to dump as they don't allow outside food because of covid, which I felt was unnecessary given no one was wearing mask in the hotel. Parking space was sufficient, Gym was good. Food was average. Happy hours deals were quite good. Access to dead sea from hotel was long but convenient
I do not recommend this one ... Hygiene level almost zero , staff is nice and friendly and for the lady at the spa she's very rude to Arabs and unprofessional even her look matches her attitude . Unpleasant experience I regret it .
My experience with the Dead Sea Spa Hotel is a wonderful experience and one of the most experiences that provided me with the required comfort and tranquility. There are also activities for children and families suitable for all ages. Also, the hotel rooms are very distinctive, as there is free internet, soundproofed rooms and air conditioning in all seasons. A unique and stunning view, and I am sure that I will repeat this beautiful experience❤❤
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