This was our last stay in a busy tour of Jordan and we were pleasantly surprised, especially after reading the many poor reviews of this place. Yes, this place is large--although since travel has not fully returned to Jordan, it did not seem too large or too when we stayed there (but I could imagine it would be in a true high season). The room was large and clean. There were several pools to lounge by but what was especially nice was being able to walk directly to--and into--the Dead Sea. The beach was quite nice and busy. Food was more than ample and restaurant staff was most accommodating in helping me bring coffee back to the room for a leisurely wake-up. My only complaint would be the small water bottles they leave in the room--one per person; not enough to get by in the hot climate and the smallest quantity any hotel offered us in Jordan. We had to call room service to buy larger bottles. Not a big deal but not perfect. The spa seemed understaffed; only two people seemed to be on duty and our group of 12 quickly snapped up most of the appointments in the morning. Those who had the woman technician were very happy with our mud baths, massages and reflexology (or whatever) treatments we chose. Those who had the man technician all felt most unsatisfied with quick treatments that provided little relief.…
We booked this hotel as a last stopover of a 5 day trip around Jordan. We were expecting too much from the hotel due to reading the reviews and unfortunately those poor reviews were correct. The hotel has so much potential as it is based on a nice big plot of land with loads of rooms and multiple big pools. However it is fundamentally clear that they are desperately understaffed and are still riding the wave of earlier glory days of the hotel. The staff don’t seem particularly happy to be there and I can’t blame them. There was only a couple of staff members that I saw smile in the 2 days. The rooms are barely functional and basic, the bathrooms covered in rot and the the walls / bedding / furniture need a good clean. The Wi-Fi is really bad, it doesn’t work very well and when it does it’s slow (particularly in the rooms), we all had to use 4G. The sound proofing of the rooms are really terrible. The rooms have thin walls and are incredibly noisy in the mornings / evenings so you can’t relax even if my some miracle you were able to feel at peace in the room. The air con and the room lock both were precarious, sometimes working and some times not. The breakfast was bad. The juice station was really grim, not a lot of options for people, food was very bland. In the evenings they had probably 20% of the staff they actually needed to make sure they could give any kind of good service. We often had to wait 15-20 mins for a waiter to come to our table so we could order drinks to drown our sorrows. In the pub the bar tender would pour old beers into new ones and top up from the tap. The evening entertainment was 2 geriatric men who were probably quite talented back in 1970 but not so much any more. Flies everywhere and lack of hygiene or upkeep everywhere makes it hard to see past it for the positives! The hotel is letting the spa down! The spa was actually very nice, with wonderful masseuses who actually gave a very nice treatment. I enjoyed the massage and the mini mud facial and I would recommend that to anyone visiting if you want 90 mins to shut your eyes and pretend you are anywhere other than this hotel. Lack of care and personal touches means this hotel misses the mark quite considerably and I will not be returning.…
Our rooms were fine: typical of a resort hotel. No information in the room though which, for such a big resort with things young on was not helpful. None was given at reception on check in either. We needed info on how to get three doddery kneed people down to the beach and what the facilities were down there. Got no answer to ringing reception so one of made the route march back to reception. Got a less than helpful response from one member of staff who decided, mid-conversation, to talk to someone else. His attention improved, as did the service, when he was called back and reminded of how rude it was and told that, with the lack of info and no one answering the phone, his action was the last straw. From that point onwards we received exemplary service: but they should not have needed reminding! Our questions were answered and arrangements made for a cart to take us down to the beach and to be picked up later. Food was not brilliant, clearly mass catering for multi-national clientele, but there were a lot of empty platters at lunch, dinner and breakfast even fairly early on in the service period. Toilets down by the pools were, apparently, filthy.…
It was a very bad experience especially the front desk team they are speak with the guest in a disrespectful way I well not come back again to a hotel which didn’t respect the guest Last thing I’ll told it to any one how want to have a good time don’t come to this hotel they are bad at dealing
My experience in deadsea spa hotel was just perfect and amazing.... Everything was just perfect and i would like to special thank mr rafi and mr thaer kanaan for there hospitality and warm touches...... Thanks deadsea spa team😘😘
We normally don't stay at big resorts, but we decided to give it a go for the location. We wanted to have the experience of swimming at the Dead sea at sunset and the experience was great. We booked the same day and we got a good deal for a big and very comfortable room
For a budget hotel, we found this absolutely fantastic. It was very clean, had great amenities and the staff were friendly and helpful - they let us check in at 12pm instead of 3. Also spa, while not overly fancy, offered an excellent Dead Sea body scrub which I would highly recommend!
This place must have been great years ago. It's a shame that the property has not been maintained at all, and the years clearly show the damage. Location is nice, with a private beach access. The swimming pool areas for the kids are good from afar, but cleanliness and maintenance let it down. A bit more control from the lifeguards when monitoring the rowdier children would also help - it was every child for him/herself there. Pushing and shoving, no lines on the slides... The rooms had a nice size, but again not maintained. Same for restaurants / common areas / lifts... it's all a bit abandoned. A good investment would turn it into a decent property, but they haven't done one in years. I would only return if they did extensive renovation work
Not a place for peace and quiet. Hotel staff unhelpful and disinterested. Our first room was directly below a building site. A grudging move left us with noise from the ventilation system of the hotel next door. The gym was downright DANGEROUS - all the equipment was broken in some way. Restaurant and spa were good. OK for a one night stay with direct access to the Dead Sea.
This hotel is very large. It's modern and it was clean and tidy. I stayed only one night in order to try the Dead Sea, but I can imagine some people will spend an entire week there. There are multiple restaurants on site and 24 h room service. I had a nice room with a great view over the Dead Sea. They were in the middle of renovating the rooms, so I guess I got a renovated one. However the long corridors seemed to carry voices too well and I heard sounds from there in the morning. The room had both UK and European power sockets. The beach was officially outside the hotel premises, but it was fenced, so you could enter it only through the hotel. The walk from the hotel was quite long (almost 10 minutes from my room). The beach had some beach chairs, normal chairs, umbrellas and a few showers. It was quite small and I got the last beach chair when coming there around 10 AM. The hotel had also several pools (some for kids of different ages, and a designated adults only pool). The breakfast was ok. It had mostly bread (with the usual toppings) and pastries (with a large selection of sweet pastries), but also some warm items, most of which didn't look that appetizing though. As a large hotel, the restaurant was busy during the breakfast. The location is in a concentration of Dead Sea hotels in Jordan. There didn't seem to be much else there, so you're kind of a stuck there if you don't have a car.…
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