Highly recommended place with amazing room , good food , superb location and excellent customer service by shweta in reception. She was very cooperative as well very welcoming . Definitely gonna come back next time .
The hotel is good. One shortcoming I noticed is that there are no slippers in room, two sets of washroom slippers should be provided in each room. Another shortcoming - No hair dryer was made available where as it is mentioned list of items to be provided in hotel website.
To beggar’s belief this hotel has received a 5 star or 4 star rating on the web?. I barely write negative or neutral reviews, but this experience leaves me with no choice on this unfortunate occasion. I booked “AC Deluxe Room” from the UK using the website makemytrip. On arrival, we were checked into a horrible stinky room with non-working AirCon and pathetic facilities. We changed room into another Deluxe room to relive the horror again. I will summarise my horrors below and with the pictures attached: • Hotel infrastructure seriously needs an overhaul. • Filthy dirty blankets and bedsheet • Dining tables at the Gopala Restaurant were filthy and sticky. • Poor lighting at the restaurant. • Non working AirCon (I am a Brit, and even 20 degrees is hot for me!) • Poor presentation of the cutlery • Old and tired decoration of the rooms (including Deluxe room!)…
We had a room on 5th floor. Bathroom was in a better condition as last year. Room was clean at arrival. Fridge was not working but got replacement in short time. Room service was very good this time. So we are hoping that this is a sign for improving of the hotel
A very nice hotel located in the heart of the city. Close to all main attractions in Vrindavan. It has swimming pool, gym, sauna and steam facility. Also, the food served in the restaurant is tasty and without the onion and garlic. It is a good place to stay with the family. The staff is also friendly and the most important part is that the rooms and bathrooms are neat and clean.
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