The location of the hotel is lovely - up the hill from the main town (a taxi ride away), and just downhill from the Cloud Forest (within half an hour walk up hill). The grounds are very well kept with beautiful flowers and lots of wildlife. However, the hotel pool was closed for renovation during our stay, which also meant that there were no sun loungers to relax on. I understand that the pool roof caved in a few months ago (if it was properly maintained, this probably wouldn't have happened), and workmen were constantly working on repairing the roof when we were there. This caused a lot of noise, not just around the pool area, but this could also be heard in the rooms. Some friends of ours asked to be moved rooms, only to be told that there were no available rooms (even though we could see plenty of empty rooms in the newer block). I asked reception if there were any sun loungers available that we could place outside our room, but the answer I received was that I could go into town and buy myself a sun lounger... ok.... Anyway, after a busy day doing activities, there was basically no outside space to relax in, which is a shame as the hotel grounds are beautiful and should be enjoyed. Maybe place some sun loungers outside the occupied rooms? There is a walk in the hotel grounds which takes you into a jungle area. Dependant on the time of day, you can spot some interesting wildlife, including playful monkeys. Our room was spacious, with two large beds, and we had a newer, refitted bathroom. Unfortunately, the fixtures were partly hanging off the wall, so some attention is needed there. The view from our room was spectacular, although we had some of the pool workmen staying in a room adjacent to our room, and they had a birds eye view of our bedroom - it felt like we were in a fish bowl... The hotel building has the feel of a mountain ski lodge, which is quite charming. With a bit of work, this could be a really cool hotel to stay in. Hopefully some renovations will continue to take place to make it into the hotel that I'm sure it must have been back in the 1980's. The choice of food at breakfast and for evening meals is limited if you have special dietary requirements. A vegan offering would be an asset. The restaurant staff are pleasant, as are the bar staff, and there is a decent happy hour each day. For food, we walked down the road and on the left hand side of the road, there is a coffee place, selling local coffee, and a great Co-Operative that sells items made by local people. If you walk through the shop, there is a fantastic restaurant at the back which serves traditional food at a fraction of the cost of the hotels. In summary, this could be a great hotel when renovated.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.