Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Languages Spoken
English, Russian, German, Turkish
Property amenities
Free parking
Paid wifi
Pool
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Kids club
24-hour check-in
Bar / lounge
Restaurant
Breakfast buffet
24-hour front desk
Laundry service
Room features
Air conditioning
Safe
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Location
Altınkum Gazi Mustafa Kemal Bulvarı No:, D:152, Konakli, Alanya 07410 Türkiye
This summary was created by AI, based on recent reviews.
Powered by AI
The Senza Garden Holiday Club garners mixed feedback from guests. While the location is appreciated by some for its scenic charm, others struggle with the hilly terrain. The hotel's atmosphere, dominated by constant poolside music, has been a point of contention for those seeking tranquility.
Room conditions are frequently criticized for cleanliness issues and dated aesthetics, despite occasional positive remarks on modernity. Service quality and amenity satisfaction vary, with commendations for friendly staff contrasting complaints about neglect and additional charges. Overall, many guests question the value, feeling that the experience does not match the price or advertised promises.
Location
Picturesque
Atmosphere
Rowdy
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
612
148
95
83
135
Time of year
Traveler type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
My husband and I vacationed during the period - the end of June to the beginning of July, got an unforgettable experience. The first thing we learned was wi-fi paid, $2 - 24 hours per phone, although when choosing a hotel it was stated that wi-fi was free. For $150 they offered a room with a sea view, we declined. We were settled overlooking the cliffs, which were about 2-3 meters from the balcony. The room is literally dirty - dust on the furniture, the floor is so dirty, you can't walk barefoot - the sole of your feet is black. Cleaning the room consisted only of taking out the trash. There was one worker on the beach (unfortunately I didn't specify his name), really a master of his trade - both clean and orderly. We come to the beach, he will wash and wipe the mattresses, set the table, etc. He's very grateful. Yes, green, but not groomed, either there's no gardener or he doesn't know his duties. As for food - at this time only apples, oranges (not always), grapefruit, cherries and watermelon were made of fruit, and where summer fruit - nectarines, peaches, plums, melons, etc. Loved the fish restaurant Ala Carte.
Read more
Automatically translated
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We rested in this hotel in August with a 3.5 year old child. We have been to many places, but this is our first time in Turkey. If you like nature, sea and mountains, then this is the place for you. Food at the hotel is 5+, fish, meat, a huge amount of sweets and fruits, for every taste, your child will not go hungry. Waves are not a hindrance, we chose this hotel for swimming with a child, there were no problems even if there were waves around, we always swam on our beach, even went to the sea several times. We don't like swimming pools, so relaxing by the pool and bar is not for us. As many people write on the beach, the bistro bar prepares very tasty Margherita pizza, be sure to try it. We bought a standard room, but immediately knew that we would ask for a replacement upon arrival. We were immediately offered $150 for a room with a sea view, right on the cliff. 2 minutes to the restaurant, 7-10 minutes from the beach. You will have to walk a lot, be prepared. But there is a shuttle bus to the beach, the main thing is to understand the hours of its arrival. The hotel is remote from the infrastructure, so if you are interested in bazaars, then it’s a bit far to get there. We found a good shop at a nearby hotel and bought sweets and spices there as gifts for our relatives. The only thing that surprised me in the room was the lack of toothbrushes and toothpaste. The room was cleaned daily, bed linen and towels were changed once every two days. There are lines at the restaurant for the grill and for the french fries. The food is delicious, we were satisfied with everything. Animations almost every day, various games by the pool (but we didn’t relax there, we saw them when we walked by), a lot of different nationalities relax in the hotel, I didn’t notice any negativity towards our family, they generally love children very much. In general, I have very positive thoughts from my holiday, I hope my review will help you in choosing a hotel for a holiday with your family, the main thing is your mood. We were satisfied)
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The views are fantastic, especially in the rooms at the top but there are a lot of drawbacks.
Wifi is paid per device per day, only 2€ but still worth knowing. The internet is fine, 8mbps so enough to watch Netflix without any stopping.
The rooms are a long long way from the restaurant, reception, beach and everything else. There is a bus that you can take up or down the hill but this only goes once per hour and only until around 6pm, after dinner you have to make the long walk up. This is fine for couples like us but if you have any sort of difficulty getting around / tackling hills then this is not the place for you. To be fair this is a resort, not a hotel!
The food is fine, but very very bland (we had a kebab in town and it was the most amazing food in the world after 4 days here). The food is also quite repetitive. It won’t make you sick or make you want to starve yourself but will not make your holiday.
The drinks are great (other than the wine in our opinion).
Hygiene. The room we were in was fine apart from a few holes in the bathroom wall where the showers were fitted badly, from the looks of the other reviews on Google I think we got lucky. The house keeping was poor at best, done nicely the first day or two but then we just had towels chucked in the room, we had to pile old ones outside after a few days as they didn’t take them. As far as we could tell the housekeeping staff didn’t do anything else, bin wasn’t emptied and bed sheets weren’t changed at all. After a shower walking around the room, my feet are filthy so I don’t think the floors have been done in a while.
The fridge in the room is actually hotter than the room, it’s tucked away in the cupboard and the ventilation holes are blocked by a bench.
The staff, the animation team were all very friendly and helpful and so were the bar staff. I think based on other reviews it’s a case of be nice and you’ll be treated nice. Some of the staff can be a bit pushy about selling you extras, eg the spa and holiday rep but not a big issue they will take no for an answer.
If this resort was advertised correctly as 3* then there would be a lot less bad one star reviews. It’s a beautiful place and the staff try their best but it’s not 5* by any means.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma ÖZEL, Satış at Senza Garden Holiday Club
Responded Sep 15, 2023
Dear guest, Thank you for your nice review. We are glad that you appreciate all our services and the work of our staff. We can't wait to see you again! Senza Garden Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Please avoid this place. This hotel advertises as 5 star hotel but they are not deserving 3 star level. Very old building. 99% staff not able to speak English. Foods are terrible. If you missed entering to the buffet at very first minute you get nothing as they don’t refill main items. You find rows of salad, desserts and buns but not enough main dishes. Rooms are located far from main entrance. Not suitable for any disabled persons or ones with walking difficulties. We booked family holiday and the room given us with one old air conditioning unit that hardly works. We have to stay with all doors and windows open. Offered replacement room with broken beds and old mattress so we continue to stay with same room suffering with warm conditions.They could not able to give us a fan so we have to spend money to buy a fan to keep us cool during our holiday. Went to nearest city every night for dinner as the hotel buffet was terrible. Hygiene level is zero. Said all-inclusive, but you hardly find somethings to eat if you missed buffet time. There is a restaurant in the beach that do burgers and pizza. It takes nearly a hour to get your pizza from them. It looks they discourage people to come to them. We went to a-la-carte restaurant of them expecting better change. It’s looks like prison house. They don’t have a menu to order. You have to eat what they bring to you. You can see all plates are pre prepared and serving staff bring them to you without asking any questions. My children don’t eat fish. But restaurant staff brought us four plates of fish so my children walked out without having any. They advertise that they have a gym. But it’s same type you find at community garden here in UK. Not maintaining and very bad. Please don’t lose your hard earned money and holidays into this place.
Read more
Date of stay: September 2023Trip type: Traveled with family
Room Tip:Please check reviews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma ÖZEL, Satış at Senza Garden Holiday Club
Responded Sep 12, 2023
Dear Guest, Thank you for your comment regarding your stay. We are sorry that we did not meet your expectations. We hope to see you again among us and once again prove our quality as a host. We wish you all the best and thank you for visiting. Kind regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I vacationed with friends in September. All the most unpleasant things began immediately with the decision. They don’t hesitate to demand 200 dollars to put you in at least a bad room and closer to something. Wi-Fi costs $3 per day. The numbers are dead. Showers are a different story altogether. People themselves pumped out the water so that it would not flow into the room. The rooms are not cleaned at all. Not well maintained. For the first time I was faced with the fact that there was nothing to eat out of the abundance of food. It felt like plumbers were working instead of cooks. The staff is not friendly. Angry fat guy at the reception. Angry bartender in coffee on the beach. When you ordered pizza from him, he yapped in a language you didn’t understand. People who arrive at night until the morning sit at the reception. At the bar in the evening there are lines like for sausage in the nineties. Complete unsanitary conditions. In short, people don’t want to ruin their vacation, then this is not the place for you.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Просто не ездить сюда
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to start.. First this is more a 3* then a 5*. It isn't all inclusive you still have to pay for fresh orange juice 4€ at breakfast time then outside they have fresh juices for 6-7€ not worth it, ice cream is the same. The dinner finishes at 8:30pm and after you only have soup until 2am then they add boiled eggs, cucumber, tomatoes, olives and cheese with bread. This is left overs from breakfast and not fresh. Breakfast always same option at luch they change one thing all rest continuas the same and at dinner they add other things that becomes a bit better. The bar at the pool close at 2am then there is no more drinks, at the beach they only serve wine or beer and food is pizza, hamburger (most simple thing and not good), salad or fries and this closes around 5pm to eat and 6pm to drink. And the room we stayed wasn't bad for the size of 3 people but the shower was almost no water coming out especially if you a woman it's quite hard to wash your hair. The cleaner just comes to do your bed the towels aren't change and the rubbish in the bathroom changed after 2 days and no water was put in the mini fridge we always had to make sure we bought. Last not to say is if you are a older person or have any disability won't be the best option as you have to walk so much or climb stairs especially from and to the beach it completely kills you. We stayed so far like room 700 and was bad. And the amount of staff there selling things was so bad always asking first where you from and trying to do deals even when you say not interested they continue, and most staff working had difficulty in speaking English. Me and my friends just like the time we spend on the beach and pool and able to have meet some nice guests there that had same option of the place. The animation was very poor and the hotel next to ours was always on fire we just wished we had gone to the next one but we no now that this would be a no next time we wanna visit Turkey and would not recommend to anyone. And just wanna mention that the store that sells bags and clothes next to the pool bar where such a lovely couple we bought some items quite cheap and they were so kind.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:Worth reading the negative reviews I was reading some and ignored it but then got there and on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma ÖZEL, Satış at Senza Garden Holiday Club
Responded Sep 25, 2024
Dear Guest, Thank you for your comment regarding your stay. We are sorry that we could not meet your expectations. We hope to meet you again and prove our quality as a host once again. Thank you for your visit and have a nice day. Kind regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NOT A 5 STAR! I would be kind and say 2 star at best. Where do I start…. The hotel room was crawling with ants, the shower was covered in limescale along with missing tiles, the sink was barely on the wall as it was just welded to a rod and filler which was barely sealing it to the wall at all. The floor in areas was lifting, the beds looked already used as the bedding wasn’t neat and was Infact dirty with staining and visual dirt. The toilet still had previous users stains along with female sanitary products in the toilet bin. The walls, floors and windows were very very dirty. There was no safe to secure any valuable items. We raised these issues to staff who got very loud and angry about this and we were told we haven’t met our LoveHolidays rep yet. We didn’t care about a rep but we were told if we don’t have a meeting with him he can cancel our transfers back to the airport including our flights! Apparently the meeting was to confirm our transfers and flights (which I’ve never heard of) so we had a meeting and it was to try sell us excursions and group trips etc. we requested our room to be changed to which they told us this wasn’t possible so we asked for cleaners to attend to our room which we were told the rooms are only cleaned every two days. We went back up to our room to have a look online at other options but there was no wifi. We come back to the lobby and they told me it was a charge of £41 for the weeks worth of wifi to which I told the receptionist I only needed it for the afternoon. I was made to pay the full £41!!! We immediately booked the earliest flight home (the next morning) and we slept ontop of the bed in our clothes until we could leave as the sun come up. The hotel refused to book us a transfer to the airport until another member of staff intervened. We had to pay in advance a sum of £113 for the transfer which then took us to the airport. Highly highly recommend staying as far as you can from Senza Garden. Our 7 day all inclusive lasted less than 40 hours! Disgustingly rude staff, disgustingly kept facilities, disgustingly kept rooms, disgusting place to be.
Read more
Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma ÖZEL, Satış at Senza Garden Holiday Club
Responded Oct 28, 2024
Dear Guest, Thank you for your comment regarding your stay. We are sorry that we could not meet your expectations. We hope to meet you again and prove our quality as a host once again. Thank you for your visit and have a nice day. Kind regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One star for food, second star for nature. The hotel is not typical: it is located on the mountains, pine trees grow on the territory, and in some places the nature resembles Italy. BUT it doesn't deserve 5 stars at all. It’s interesting that all tour operators list this hotel as 5*, but on Yandex it’s 2*. Starting from the rooms where there are ants running around, pipes are leaking in the toilet, the door to the room is internal and can only be closed with a button (latch) from the inside. That is, the security is only nominal. We were placed in a room in the main hotel building on the first floor overlooking the wall. The room was not cleaned for 3 days and shampoos, gels and all that were not brought. There is also a tiny TV, which barely shows 7 channels in different languages with ripples. Wi-Fi is paid, about 4-5 dollars a day, if I'm not mistaken. The only alcohol at the beach bar is beer and red/white wine, which I pour into plastic transparent cups 0.33. The bar is only open from 10:00. The second bar is located by the pool. It is impossible to reach it from the beach. Several times in the dining room I was faced with the fact that there were no clean forks. I had to walk around empty tables and collect cutlery myself, because the staff also couldn’t find forks, just shrugging their shoulders. I found the “disco” once during the whole week. Either they started after 11 pm or there were none at all.
Pros: The food is very tasty and there is a lot of it, varied, there is meat. Nature is beautiful. Hotel on the mountains. You can at least try to do fitness while you walk to your room or go down to the sea with a full belly. The beach has small pebbles, making it comfortable to go into the sea. The sea is magical, warm, but this is not the merit of the hotel :)
The hotel is not ULTRA all inclusive, it is 100%, it is not 5*. Maximum 2-3 stars.
You need to go to the hotel in the best possible mood and with an open mind. It’s better to forget how much you paid for this hotel and imagine that you are in a 3-star hotel. Then there will be less frustration.
Read more
Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this holiday very last minute and although we enjoyed our family time away (we made the best of it) the hotel, food, location was awful and I really want to advise anyone thinking about booking this hotel to please do not waste your money.
The hotel is like stepping back in time to 1995 (when I bet it was 5 star) it really isn’t now and more like 2 star. The rooms were dirty and very minimal. The bathroom was disgusting with broken tiles/taps/flooring. The food was very random and not even offering chips for kids. Ice creams are not included in the all inclusive. All drinks are served in the flimsiest plastic cups and the ques for drinks at night was ridiculous, with 1 person serving on the bar, you are constantly waiting in a que. We ended up buying drinks to take to the room and buying ice creams and waffles ( again not included in all inclusive). The waffle bar owners were lovely & friendly though.
I also caught a stomach bug (possibly something I ate) so was I’ll for 4 days.
The hotel is on a steep hill and the walk to the beach is steep and then you have a cordoned off section for the hotel. There is a burger/pizza restaurant at the beach where there was no order at all to the service and totally pot luck if you got served. The waiters also argue loudly with each other and complaining customers. Very unfriendly.
The pool area was good, large pool & it had slides for the children and they enjoyed this.
Very little other British holiday goers..mainly Russian and German.
2.5 hour transfer from airport, not good.
We did complain to love holidays during our stay, but heard nothing.
Please don’t book here.
Read more
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma ÖZEL, Satış at Senza Garden Holiday Club
Responded Apr 14, 2024
Dear Guest, Thank you for your comment regarding your stay. We are sorry that we did not meet your expectations. We hope to see you again among us and once again prove our quality as a host. We wish you all the best and thank you for visiting. Kind regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A year later we returned to Senza again, I’ll write right away that I like relaxation in movement, I like to walk and admire the wonderful views, and the number of places for aesthetic pleasure here is innumerable, as well as stairs, so the review will be based on comparison. The hotel provides its regular guests with preferences - at our request, at no additional cost they accommodated us in exactly the building that we asked for, and then they also offered to move to a room with a simply fantastic view when it became available, but the child vetoed the move... And so it remains the same: These are the rooms: furniture, plumbing, renovations do not sparkle with newness, but they cope with the task - the mattress is comfortable, the faucet does not drip, the refrigerator freezes, there were no problems with hot water, although at night we had to wait for hot water to flow. The pools were just as well-maintained, and you could swim from morning to night; they were cleaned after 2 am. The territory also remained almost unchanged, a children’s playground appeared on the middle tier next to the grill bar, but for some reason it didn’t work, more on that later..., the covering also remained the same - paving slabs mixed with asphalt and concrete, in some places they painted and updated stairs, the hotel has a lot of pine trees with bat nests, banana palms, various bushes and a lot of things that can grow on the rocks. There are also chickens with clings walking around the playground, there are even more cats and lizards. Compared to last year, the already delicious pizzas on the beach have become even tastier, the grandmothers who fried pancakes are even more smiling, the choice of cheeses for breakfast has increased, there are no queues in the restaurant I saw the grill bar, but it wasn’t working, we missed the delicious chicken on the grill, and during “show time” you could be pleased with drinks there. All strong alcohol is poured from fifty gram bottles, this greatly increases the order fulfillment time, as a result in the evening there are queues at the bar, even despite the simultaneous work of two bartenders. “We were lucky” to catch the renovation of a neighboring hotel, so the sound of the waves and the cries of the seagulls were abundantly diluted with the sounds of a working grinder and hammer drill, they promised to finish the construction by the end of May. Unfortunately, the volleyball court never appeared, darts were also held on the beach, I didn’t find bochu, new tennis rackets and ping-pong tables appeared. Overall, we were pleased with our stay at the hotel, but the construction and queues at the bar were a little annoying. We will definitely come back here if there are any good offers.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Хороший, уютный, с замечательным видами, для активных людей.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Not suitable for people with access needs, do not leave anything out in your room my partner had makeup go missing, her deodorant used. place do not disturb sign on door."
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
