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Botanik Platinum

Alara Tourism Center, Okurcalar 07145 Turkey
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Certificate of Excellence

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Certificate of Excellence
Welcome to Botanik Platinum Hotel in Alanya. To make your stay more comfortable shops, a reception, a hairdresser, air conditioning, an elevator, a lounge and a lobby are available. The staff in this hotel speaks English. A playground for children is available. A fresh water swimming pool is available. Sunshades and sunbeds are available free of charge at the beach and at the pool. Accessible from the hotel: airport AYT (90 km). For your entertainment the hotel features a disco and cinema.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Entertainment staff
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Russian, German, Turkish
Hotel links
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Offers & Announcements:10% off room rate
322Reviews92Q+A14Room tips
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Popular mentions
We hadn't been to a Delphin Hotel before but had had two amazing holidays previously in Alanya. We came to this hotel as friends were at the, Delphin Deluxe. The hotel is lovely and the room was very nice. The problem, as reviews I read after I booked is that this hotel is not aimed at people who speak English. If you queue for a drink others will get served before you if staff don't understand you, in the restaurant we were rarely offered drinks or coffee. Additionally the other guests very much appear very senior and I had an incident where I asked a young girl (10-11 years) not to push me in the water park and she spat at me and gave me a Universal hand gesture. I sensed there was no point in pursuing this but I find it completely unacceptable. I did complain by email on that day, 7 days into a 10 day holiday and a member of staff who did speak English tried to resolve the issues and make our last three days tolerable. We were told by the guest relations manager that our holiday was important to them however we were one of two UK families and very much in the minority. We were given Delphin items, but would have liked to have been treated like other guests. Our friends went home 5 days into our holiday, we were advised before we went we could use each others facilities, but in fact we could visit each other at 5pm everyday. Entertainment is all in the languages of the main patronising guests and no English is used so there is no point in attending. Now despite the negative thank goodness for the Irish Bar (the point in the name I don't understand, no Guinness, no Baileys, no Shamrock, no leprechauns), and on arrival a group where a man drank so much he sat and vomitted on himself and the floor. In the Irish Bar are three wonderful members of staff who did make every effort to make the time we spent with them enjoyable and are a credit to the hotel.
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Response from CRMDelphinhotels, Yönetici at Botanik Platinum
Responded 5 weeks ago
Dear Guest. thank you for choosing our hotel and your comments. Most of the staff speak English and We do our best to make our guests happy and comfortable. We never share guests according to nationality or country, All our guests are very important for us. Guests from the other hotels as per our rules can not use the facilities only visit at 5pm. Most of alcoholic drinks are availble in the bars, but for exrta fee, as the hotel concept is all inclusive not Ultra all as in Delphin Delux for exapmle, and all import drinks are not included to the concept. We will be glad to see you in our hotel again,and do our best to make your next visit to our hotel truly pleasant and memorable. Best regards, CRM of Delphin Hotels (Rimma)
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Hotel's Favorite
Hello everyone! Let me just start by mentioning the dates for our visit, 28 august - 7 september. The hotel looks really good and the grounds are very well taken care of, it is very clean and the staff do an impressive job. The rooms are big enough and the furniture looks in good condition, the beds are very comfortable and your minibar has 2 chocolates, 2 beers, 2 sparkling waters, 2 pepsi, 1 fanta, and 2 bottles of still water. Room is cleaned daily, sheets are replaced daily and you always get fresh towels if you leave your used ones on the bathroom floor. The cleaning staff really does an amazing job The staff speaks enough english to get by, there are a lot of tourists from western europe mainly german, probably the majority of the guests come from Russia. There are 8 or 9 bars to suit every need so it doesn't get crowded, service is fast enough and you can also get drinks while waiting at the table if you so wish. The main restaurant is big and there are plenty of tables to sit and have lunch or dinner without feeling suffocated, also the cues for food are not big so you can grab whatever you like fairly fast, the kitchen staff are doing an amazing job, the food is always fresh and very very tasty, the food is so diverse that at times you literally don't know what to eat first. The beach snackbar serves doner kebab, fries, pizza, hotdogs, salads, soups and fresh fruit, you can also find sweets if you are inclined to deserts. As far as desert goes the majority of cakes are really good and I can say I don't have a sweet tooth but they are amazing. Food can be found around the day without any issue, also the Irish Pub starts serving food at around 15:00 and through the night, at some point we returned at the hotel at 2:30AM and we had a nice late dinner till around 3:30AM. The kitchen staff should really be commended and applauded for doing such an excellent job. All in all I've been to Rixos Sungate, Bellis Deluxe, Alva Donna Exclusive, Aquasis but this hotel Botanik Platinum is sincerely one of the best maybe the number 1 in my personal top. It's been a long wait to get here but it was totally worth every moment of that wait. The internet connection is probably the best when compared to other places I've visited and the wi-fi coveres all the corners of the hotel. The grounds have a lot of trees and vegetation so it helps to keep you cool and offer shade from the burning sun, there are plenty of pools and I really recommend the Relax Pool only guests aged 15 and over are allowed, so you can really have some peace and quiet after a hard year's work. The pools are very clean and the water does not smell like chlorine so the maintenance staff does a very good job of maintaing them. The hotel also has a night club that is open from 23:00 - 02:00 but it is very well sound proofed so it doesn't bother other guests, haven't had a chance to visit it but we will go soon. The patisserie which serves coffee, deserts and ice cream works from 10 to 22 every day but ice cream stops at 18, which offers enough time if you want to grab one. Book a trip to this hotel and you will not be dissapointed, for us it will surely be an experience to remember and a place to come back to in the future! Kudos to the staff!! Keep up the good work!!
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Response from CRMDelphinhotels, Yönetici at Botanik Platinum
Responded Aug 31, 2019
Dear Guest. We appreciate your great review which shows us that our main aim is reached and our guests enjoy their holiday.All kind of reviews are so important for us.Because according on them we are able to improve some kind of directions or understand that all we make goes well.All your notes which should be improved or has some flaws are saved and will be given to our management. Thank you for the time you spent to share your experience and we hope to welcome you back to Delphin Hotels in the near future. Best Regards CRM of Delphin Hotel. Mouhammar Ayubu S
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I'm sad because in the end of our holidays I have to story the unpleasant event, of the money stolen on the day of departure, but I consider it's a duty to inform the future guests of BOTANIK PLATINUM. Me and my family (6 persons) were guests of the hotel during the period 28/08 to 06/09 and stayed in rooms 1101 - 1104 - 1107. In the night before departure, I prepared the luggage and checked the wallet containing the amount of 120€ (Paper currency: 2 x 50€ and 1 x 20€) then I put it in my wife's purse. Next day in the morning (the day of departure), at 8:20AM the boy who cleans the rooms knocked on the door and because I didn't answer immediately he went into the room and said "control" after which he left the room. Before to released the rooms I had the breakfast with my family (between 8:45 ÷ 9:15AM), during this time period the boy who cleans the rooms entered in the room, searched in my wife's purse (which was laid on the bed) and stole the 120€ from the wallet. More than sure it is not the first time when he proceeds in this way and we are not his first victims. When I got to the gas station (we traveled by cars), I saw that we didn't have the money in the wallet anymore. I wish to send my best wishes and excuses for my bad opinions to Mr. Umit Comertoglu the hotel director that I know, but I made that decision after I sent him an SMS, two emails, also yesterday I spoke on the phone with Mrs. Cristina romanian employee from the hotel reception, and till today (14/09/2019) I have not received any response. We do not expect to recover the mentioned amount, but we are looking for your official answer, because it would be pity as Botanik Platinum Hotel to lose from the reputation very hard won in many years. Is like a drop of ink in a glass of water, which stains the work and efforts of others. Even if we encountered this unpleasant event, we want to thank the other employees of BOTANIK PLATINUM who did everything best to offer us a wonderful holiday, and especially to the chef which delighted us with various and particularly tasty foods, to the staff and Samet Ayhan from Relax Pool & Bar where we spent most of the time. Considering that for 11 consecutive years we spend the summer vacation on the Turkish coast, the BOTANIK PLATINUM is one of the best ultra all inclusive resorts from Turkey, that I highly recommend especially for families, to those who want to rest and eat very well.
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Response from CRMDelphinhotels, Yönetici at Botanik Platinum
Responded Sep 17, 2019
Dear guest, Thank you for leaving feedback about the situation. We are constantly working to improve the level of service, and your feedback is very helpful in this matter. We did not have such situation before in our Hotels, all our staff carefully selected and trained. We hope to see you again in our hotel! Best regards, CRM of Delphin Hotels (Rimma)
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ello everyone! Actually I,m here and The hotel looks really good, it is very clean and the staff do an impressive job. The rooms are big enough and the furniture looks in good condition. Room is cleaned daily, sheets are replaced daily and you always get fresh towels if you leave your used ones on the bathroom floor. The staff speaks enough english. Service is fast enough and you can also get drinks while waiting at the table if you so wish. The main restaurant is big and there are plenty of tables to sit and have lunch or dinner without feeling suffocated. The kitchen staff should really be commended and applauded for doing such an excellent job. The Botanik Platinum is one of the best maybe the number 1. The wi-fi coveres all the corner of the hotel. The pools are very clean and the maintenance staff does a very good job of maintaing . I recommended this hotel, you will find a very happy and relaxed days. Ariana BEJLERI
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Response from CRMDelphinhotels, Yönetici at Botanik Platinum
Responded Sep 4, 2019
Dear Guest, Thank you for taking the time to leave a feedback about your stay at our hotel. We are sincerely glad that you have only pleasant emotions and memories of staying with us. We look forward to welcoming you again! Best regards, CRM of Delphin Hotels (Rimma)
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+1
Having stayed at other Delphin hotels 6 times in the past we knew more or less what to expect with this hotel. On arrival we were given VIP wristbands due to the number of previous visits but in reality this did not mean much. For most of our stay we were the only British family at the hotel. We thought this was going to be an issue given that in comparison there were over 400 Russian families and we have encountered very rude Russians at other hotels. But we did not encounter any issues at all with any other nationality. The Russians are known for queue jumping but here they would be doing it in front of their own countrymen. When the staff found out we were British they treated us very well indeed as they say they haven’t met very many British families before. On our departure there were 8 British families. We were also invited to a repeat guest party whilst we were there which was nice and then the hotel gave us a CD of the photos they took at the event. There is very little to fault about this hotel: Hotel and grounds: The shared facilities with the Botanik hotel was a little strange (apart for restaurants which were separate) and the grounds felt a bit crowed because there were two hotels on a fairly small plot. There are lots of small pools and separate slides each with a lifeguard. The entertainment pool was a little noisy for our liking so we found a nice non-smoking spot near the hotel. The trouble is that guests ignore the no-smoking signs and smoke anyway and the staff do not enforce it which is a pity. The staff however do enforce the policy of not reserving sunbeds before 8.30am and I was very pleased to see this. You can still reserve a sunbed but you must stay with it until 8.30am or your towels will be removed by guest services. The beach is all pebble, there is no sand and it is very hard to walk on. There are wooden paths leading down to the sea’s edge but it would be impossible to go for a walk along the beach as it is pebbly right into the sea.There was also no real security on the beach gate which I felt there should be. That said, you couldn’t really walk from another hotel due to the pebbles. Staff: English is very well understood but if someone could not understand us they soon found someone who could. 99% of staff are very friendly indeed. Special mention goes to the entertainment chief who made us feel very welcome, the man on the drinks cart around the pool (pool nearest to the hotel building) who always stopped to see if we wanted anything (and we always did!) and to Mehmet Arslan the assistant head waiter in the A La Carte’s who felt like an old friend by the end of the holiday as he always took time to come and speak with us. Guest relations were also very helpful and approachable which has not been the case at other hotels. Cleanliness: The general standard of cleanliness was very good. The toilets were cleaned very frequently, the pool area kept clean and excess water swept up to avoid slipping. Restaurants/bars: There are lots of different bars to go to for a change. The pier is open until midnight which is good but could do with more tables and chairs. The lobby bar shuts at 11pm which I think is very early. I suspect this is due to rooms overlooking it from above and is done to prevent noise for those that retire before 11pm. All other hotels we have been to have been 12pm or even 24hrs. Whilst you can then go down to the Irish bar there are not enough seats and it is not such a nice atmosphere. Outside, drinks are only served in glass during the evenings. During the day drinks are served in flimsy plastic cups. It’s a shame that recyclable hard plastic ones (that can be washed) are not used as at other hotels as the number of plastic cups being disposed of each day must be huge. Our chief complaint had to be the lack of rum. OK not a huge thing but we were told that it was expensive as it is an import and since this hotel is not ‘ultra’ all inclusive they don’t provide it. This is the first time in 18 visits to Turkey that a hotel has not stocked rum. The cocktails were all made of vodka, even substituting it in traditional rum cocktails. Some of the white wine was also acidic as it had not been stored properly. Some bottles were good but others were much darker yellow in colour which had most likely been exposed to heat or sun. We have also encountered this at other Delphins and had to explain to the staff the difference. Literally holding up two glasses next to each other so they could see the difference. The wine however in the A La Carte’s was very nice. The sparkling wine was generally very good. The restaurant food was quite hot and of good quality but was a bit repetitive. The A La Carte’s were enjoyable with friendly staff and we were not felt rushed as we have one at other hotels (as the staff then have to go to bars to help out). Beware that the info book given on arrival does not contain the correct opening times of the bars and restaurants, almost all were wrong. Room: We had a family room on the top floor. We had requested a high floor for the view but would actually have been better with the floor below as the balcony would have been bigger and I think the room slightly bigger also. That said we were extremely close to the neighbouring hotel almost uncomfortably so and the added height made us feel easier about using the balcony and not staring at the couple opposite. The room was always cleaned well with toiletries left and the correct number of towels each day. The room was smaller than at other Delphins but adequate. Very importantly the air conditioning worked very well. We took advantage of the free hotel shuttle bus and had a day out in Alanya which is worth a visit. I would definitely recommend this hotel. If you have been to Delphin Imperial or Be Grand you may miss the ‘ultra’ All Inclusive as we did but we did have a very enjoyable stay.
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Response from CRMDelphinhotels, Yönetici at Botanik Platinum
Responded Aug 8, 2019
Hello Dear Kimmy12CambridgeUK Delphin Hotels Family wish you a good day from Antalya, the holiday paradise in Turkey. It is always a great pleasure to read a comment left by our Guests because these comentaries help us to improve on the growth and quality of our hotel and our services. Your review with its relevant remarks will be forward in full to the management of the hotel. Looking forward to welcoming you again in the nearest future Best Regards, CRM of Delphin Hotel (Conrad B.)
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PRICE RANGE
$91 - $1,794 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Delphin Botanik Platinum
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceOkurcalar
NUMBER OF ROOMS
453
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