We are happy to have been stayed in this hotel. Very good location and always friendly staff. Wonderful big green territory with flowers and palms. Amazing animation activities for children and adults as well. Beautiful beach with shells. Good services at all.
The hotel dirty. Toilets are smelly and dirty. Food is the same. At the hotel 95% Russia. Anyone who can speak English. The 5 star hotel is not at all 3 stars. I do not recommend anyway. I'm sick of it. Telephone in the toilet 😂😂😂. Housekeeping can not hide. I do not know where the hotel came from and why it got 5 stars
Extremely dated hotel nice lobby very average rooms the hotel is totally geared towards Russians which is fair enough however not for the Brits I'm afraid - the food was bland at its best n we had to eat out a bit - there were big queues for the best bits of food and cups and cutlery in short supply - cleanliness of restaurant was poor with wild cats roaming about in the outside eating area - you can't fault the climate in turkey so you will get a nice tan and drunk to boot however there are much nicer places to stay
The hotel is clean with many activities. Kids clubs, pool aerobics etc. Its mainly full of Russian tours and English speaking is rare. The staff do speak English and were all friendly and helpful. The food is very varied and caters for all nationalities given there are 2000 guests pilling into the buffet. The guests are wasteful and take all the fruit so get in early before its thrown away as wasted or taken to their rooms. Rooms cleaned daily. No extras so bring your own toiletries. It was difficult getting out of our bath with over shower as the bath was to high so older people will struggle.Russians love the beach which was not that nice....shingle and poor sand, Pool area with good sun beds had plenty of space. ice cream was available once a week and went within a few minutes. we had a room facing the road which meant the balcony door could not be left open as it was noisy,Bus stops outside for trips to Side and town and is needed to get about for shopping. we had a late break for a week..it was enough given the clientele and location....rating as all in Turkey over rated...2-3 star max…
I was in this hotel with my family for 1 week holiday. This hotel is a good 3*, nothing in common with 5*. Service sucks pretty much, reception is ,,bit'' rude, food is very boring, almost same every day. We had ultra all inclusive which means minibar is free, but we received minibar with nothing in it. What is the sense of minibar, if it is empty? Housekeeping was very strange, even after they do HK, the room stays dirty. No shampoo, no toothbrush, no shaving kit in the bathroom. For the same sum I could easily find better hotel, very sorry but it does not meet our expectations at all. Beach is clean, pool is nice.
What can i say. Food was same every day, yes there was variety of food but from all we could eat just several so it was very boring. One day there was bbq outside, it was good. Rating food is not more than 3 stars. I was in saphir hotel 2 years ago it was 4 star hotel but food was much much better. Drinks. For AI you can drink beer efes vodka gin vhiskey beer was ok but all other was bad. If you want teqila rum or better coktails in club cafe you have to buy UAI in reception. Its a small hotel, so its for you to decide its a plus or minus. Staff was ok I can say. Give them tip several $ not to tip box but for themself and they will be more friedly and helpfull. No matter they understad the language you are speaking or not. One was rude in club cafe eye glass monkey. Room was ok. Every evening theres a show going on but its not interesting going there every evening. And one more thing I did not like was beach. Its maybe 3 meters and the water rises more than 2 meters . And the beach is very stony so you will need something special to wear when going to the sea. And no bridge. The hotel is 35 km to Alanya and 30 km to Side. So its a middle of two cities. You can go to bazar. Its 2 3 km from hotel Alanya way. We went to Alanya one evening and it was worth it. Beautiful city for sure. We were 3 couples 6 adults and 3 little kids. The weather was good that was the main thing the company was old friends so that was very good and compensated many things. I will not choose this hotel next time mainly for food and locaton.…
This place was 2-3 stars at best even though it's a 5-star hotel. A very small territory, regular rooms (nothing special, my mattress was almost non-existent, it's almost like I slept on the floor), barely cleaned our room and when they did, they did a very bad job. Worst part was that they were closing on our last day of stay and so the day before almost nothing was open, the restaurant served half of the regular choices, on the actual last day they were trying to kick us out of the room even though I said I'd pay for extra 3 hours so my 2-year old can have his nap. In the end I of course got it my way but it took some convincing...restaurant that day didn't work, they just served us a to-go plate...The food in general was very average - almost always the same for the whole 8 days, not many choices (at least not as I'm used to in the 5-star hotels). I would never recommend anyone to go there. The only plus was the beach - it was nice and relatively clean, water was very nice and pleasant.…
So where to start... Good points - Hotel was clean, the rooms were cleaned everyday and the whole place was being cleaned all the time. The pool area was very clean, people were walking round with bins taking all rubbish etc so there was absolutely no mess. Food was alright, not great but ok. The salad bar was massive and had a huge selection. The meat was pretty basic and catered more for Turkish over English. Which is fine. One tip is that you have to be down for 7pm sharp and if you go outside they have like a BBQ area where they have all the good meat. They also have freshly baked bread (like a naan bread). Breakfast is pretty limited as again is catered for Turkish, fresh pancakes were nice and cereal was ok. Bad points - We booked directly through the hotels website as it worked out cheaper. By booking through the website you also gained ultra all inclusive over the standard all inclusive. This gives you unlimited cocktails, drinks till 2am, safe for free instead of 2 Euro and some Turkish tea. Sound good but this is where our problems started. When we arrived we were told as that because we were English we weren't entitled to it. As it was meant just for the Turkish guests. They said we purchase ultra all inclusive for 5 euro a day each. Which we declined. As it was late flight I decided to sort it out in the morning. When I spoke to the receptionist in the morning they called the manager and we got the ultra all inclusive switched on. Or so we thought. They changed our wristbands and said the safe can now be free. We just had to send someone up to open the safe etc. I decided to leave it as we was off out so would do it another day. I called down the next day and the receptionist that evening was a disgrace. He ended up saying I shouldn't have the ultra all inclusive as I'm not Turkish. He even took out 2 white bands to change my wristbands. I was absolutely gobsmacked. Anyway I spoke to manager in the morning, got it sorted but the manager said the receptionist had acted correctly. He did let us keep our room till 4pm on checkout which in some way went towards sorting the problem. Basically I suppose what I'm saying is this is in no way a 5* hotel. The facilities and food, room etc are a 4*. The service from reception is 2*. There wasn't much point in ultra all inclusive as the staff couldn't make cocktails apart from sex on the beach and weren't willing to try. There was no rum and no tequila so there was nothing they could make. It was ridiculous to be honest. We didn't really stay up after 12am (boring I know) as the lobby where you drank was dimly lit and there was no music or atmosphere. You could go to the disco which is down in a basement but no one is ever in there and you can't use all inclusive in there. In terms of venturing out, there is literally nothing. It's like being at a service station on a motorway. You have alanya 20 miles one way and side 25 miles the other. Nothing really in between. There is a bazaar a 20 mins walk one way (turn right), which has 370 shops that all sell the same thing with every shop owner trying their best to get you in to their shop. Other than that what I will say is this holiday was cheap. So other than what's listed above I had a relatively good time. Went to relax and enjoy the sun which I did. The whole trip cost £340 and that included transfers, flight, hotel and 1 suitcase. But I went with my girlfriend. We saw people who had come as friends and they all said they hated it as there was nothing to do (mainly go out at night). …
I have just enjoyed a week staying here with my partner. We wanted a week doing nothing and that is exactly what we got. The hotel itself is lovely. I wouldn't call it a 5* at UK standards, more of a 4*. The hotel is decorated nicely and the reception/lobby area is light and airy with comfortable sofas and chairs. There is free wifi in the lobby however if you want wifi in your room it's €5 a week per device and works well. It's not UK speeds but good for browsing the Internet. The rooms are spacious and look exactly like the pictures from the hotel website. A maid comes daily to change towels and clean etc. I really can't pick any faults with the cleaning service. There is food available pretty much at all times throughout the day. No it's not particularly my taste of food but there's something for everyone to eat. I've found that they don't really replace the food that's been eaten at buffet times so would always suggest that you arrive for your evening meal at 7pm as soon as the restaurant reopens. This is a popular hotel for Turkish and Germans so the food is catered towards them. There were very few people from the UK during my stay. There is shisha available at €10 however, you can barter with the people that offer it. We got them down to €6. The shisha is down near the entertainment area however they do offer it on the terrace later on. There is a difference here with all inclusive and ultra all inclusive (you pay extra for this). Ultra gives you free cocktails, drinks until 2am and a free safe. I think it's €5 per person per day to upgrade to this however as we booked through the hotels website (in Turkish) we got this for free. Turkish residents get the ultra all inclusive for free. We found that we had to get up early to reserve a sunbed as they get filled pretty quickly. The hotel was busy when we was there as it was Eid. There isn't anything to do within the immediate surrounding areas of the hotel. We did venture into Side and Alanya beach on some days. To get to Side, you need to catch a bus from the other side of the road across from the hotel to Manavgat and change for another bus to Side. It costs €5 per person each way and there's some lovely things to look at. To get to Alanya, you literally need to step outside the hotel and a bus will come. It's €2.50 per person each way to Alanya and we mainly went to the beach as it's not a pebble beach. Sunbeds are €6 for 2. The sea is lovely and warm too. all in all I had a pleasant stay at Stella Beach. Any longer than a week and I might be saying different as there isn't much going on. …
We have just come back having 7 days there the food was ok bit samey the hotel was nice very stoney beach bit disappointed some of the staff were OK some didn't want to help you I found that if you were German or Turkish you were fine and they were very friendly but if you were English you didn't get the same response,The entertainment staff were all for the Germans and spoke German most of the time occasionally they would speak English all in all I would not go back there not a friendly place if you are English very disappointing would have rather gone back to marmaris a long way from airport too one good point good value for money and ask for an upgrade from a white band to a gold band that gives you all inclusive cocktails a good kids ones too we were not given the option :(…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing