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Mercure Brussels Airport

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Avenue Jules Bordet 74, Evere, Brussels 1140 Belgium
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Mercure
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Traveler (122)
Dining (13)
Room & Suite (5)

About

Location
Cleanliness
Service
Value
Barely 500 m from the NATO precinct, this hotel is renowned for its hospitality and fine cuisine. Located between the centre of Brussels and the airport, the hotel offers 113 comfortable rooms, 7 suites equipped with a kitchenette, 6 non smoking floors and 2 rooms adapted for guests with limited mobility. Business Flat for long stays. Free shuttle service for hotel guests. Bus stop close to the hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
45Car recommended
Grade: 45 out of 100
30Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
422Reviews1Q+A37Room tips
Traveler rating
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Popular mentions
ok 3 starr hotel at the excellent location close to NATO HQ, Eurocontrol and International airport. room was spacious but a little bit outdated. ok for one night. breakfast was all right and personnel also ok
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Response from Hotel-cmanager, I.S. at Mercure Brussels Airport
Responded 2 weeks ago
Dear Dave, Thank you very much for this review. It is rewarding to know that your overall experience with us was a pleasant one and that our location was convenient for you. Please know that we have noted your comments concerning your room, and we appreciate the candid feedback. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.
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The room was ok, the employees there are really nice and helpful. The restaurant for the dinner and the breakfast were good and tasty (a bit expensive). They have nice beers and the free wifi is fast enough.
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Review collected in partnership with Accorhotels.com
Response from Hotel-cmanager, I.S. at Mercure Brussels Airport
Responded 4 weeks ago
Dear Mathieu, Thank you for taking the time to share your experience during your stay. It is very rewarding to know your stay with us was a great experience, it is very encouraging for us. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We have taken note of your comments relating to our food prices and handed them to the concerned department. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.
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Not really an airport hotel when the shuttle only runs early morning and evening. Anything in daytime means a €20 taxi fare. We selected this hotel based on free shuttle, and I couldn't find any reference to limited hours on the web site, so we only found out when we got to the airport. Might as well stayed in the city. For this reason we would look elsewhere next time. Front desk staff were attentive, but we had to quite particular for directions to city. A printed sheet with public transport options would be good. Restaurant staff a little less engaging, particularly at breakfast. Had to wait about 10 minutes for someone to attend to coffee machine, and only prompted by me half disassembling to refill water. The tray with baked beans, tomato and whatever else was supposed to be there wasn't replenished during our breakfast at all. Dinner was limited choice, but what we selected was very nice, and the wine (Sauvignon) by glass was excellent. shower had fantastic rain head. Bed was comfortable but second pillow was only a cushion. As some other reviews had noted , just about every switch was covered with dust, maybe the type of plastic but was pretty obvious so should have wiped in cleaning. Couldn't get the room cool on first night, so slept with window wide open on second night
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Response from Hotel-cmanager, I.S. at Mercure Brussels Airport
Responded Oct 29, 2019
Dear Fred, Thank you very much for taking the time to share this review. We are glad that you had a pleasant stay with us; although, we wish it was completely satisfying. We regret to hear of this inconvenience with the shuttle and will try to provide more information on the website regarding the schedule. Please do not hesitate to contact us for information and assistance at any time. I will discuss your comments with our team for improved service in the future. We hope to welcome you back on your next visit to Brussels for an improved experience. Best wishes, I.S.
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Not satisfied of my stay, the shuttle didn't run after 8pm and not at all on Friday afternoon, do we had to add the expense of a taxi to get there in addition of already very high rate hotel! The website therefore is deceptive as it doesn't specify the shuttle stops that early!!! The bathroom (shower was blackened with mold! Not what you expect in a hotel Mercure of that price. The staff was nice though.
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Review collected in partnership with Accorhotels.com
Response from Hotel-cmanager, I.S. at Mercure Brussels Airport
Responded Oct 21, 2019
Dear Guest, Thank you for taking the time to share your feedback. As we hold hygiene in high regard, we thank you for bringing this to our attention, we can confirm that we have addressed the matter concerning the shower. With regard to the shuttle service this only runs at peak times during the morning (6.00am to 9.15am) and evenings except Friday (6.00pm and 9.00pm), we regret this wasn't to your satisfaction and have noted your comments. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.
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I had booked a room at Mercure as it is conveniently located to my company's office in Brussels. Room was secured with a credit card - non-refundable. It was quite a surprise to arrive shortly before midnight to be told I had to go to another hotel "due to the situation on the 8th floor, which has been going on all day". No additional information was given as to what the situation was, but I was assured they had tried to call me - although I have no missed calls on my phone. So not sure who they called. The receptionist then went on to assure me that the other hotel was only 5 minutes away. This turned out to be another surprise as it is 15 km away, on the outside of the Brussels ring road. On checking out from the fallback hotel I was charged for the stay there, and the initial Mercure payment still hasn't been refunded. I then got in the car and, rather than the anticipated 5 minutes drive to the office, spent 40 minutes in Brussels morning traffic to get to my meetings. On the hotel's website Mrs Sylvie Jacobs, Hotel Manager, states "Feel Welcome in our Hotel, located between Brussels City Centre and Brussels Airport. Make use of our airport shuttle service, taste delicious food in our à la carte restaurant or work out in our fitness center. We will make you feel at home." The way they treat guests, that 'at home' feeling must be based on a very dysfunctional home.
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Response from Hotel-cmanager, I.S. at Mercure Brussels Airport
Responded Oct 22, 2019
Dear Claus, Thank you for taking the time to share your recent experience with us. We sincerely apologise for the inconvenience you experienced during your recent stay in Brussels. We have investigated the situation and hope the following explanation will clarify what happened. The original booking was made via a travel agency which sadly did not provide any contact details for you and we believe this is why the information about the change of hotel did not reach you for which we apologise. We have requested the refund of your prepayment of 219€ on your credit card although this may take a few days to appear on your statement. The night at the alternative hotel should have been taken care of by us, and regret that it was paid directly by you because the invoice should have been to send to our hotel. Although the traffic situation in Brussels is beyond our control, please accept our sincerest apologies for the delay this caused you getting to your office the next morning. We trust your next stay with us will be a far more positive experience. Kind regards, I.S.
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PRICE RANGE
$115 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure brussels airport hotel evere, accor brussels airport
LOCATION
BelgiumBrusselsEvere
NUMBER OF ROOMS
120
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Frequently Asked Questions about Mercure Brussels Airport
Which popular attractions are close to Mercure Brussels Airport?
Nearby attractions include Cimetière de Bruxelles (0.7 miles) and NATO HQ (0.6 miles).
What are some of the property amenities at Mercure Brussels Airport?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Brussels Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Brussels Airport?
Yes, parking is available to guests.
What are some restaurants close to Mercure Brussels Airport?
Conveniently located restaurants include Un gout de chez nous, I golosi, and PANE E FOCACCIA.
Are there opportunities to exercise at Mercure Brussels Airport?
Yes, guests have access to a fitness center during their stay.
Does Mercure Brussels Airport have an airport shuttle?
Yes, Mercure Brussels Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mercure Brussels Airport located near the city center?
Yes, it is 0.5 miles away from the center of Evere.
Are any cleaning services offered at Mercure Brussels Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Brussels Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Brussels Airport?
Many travelers enjoy visiting Grand Place (3.3 miles), Serres Royales De Laeken (2.7 miles), and St. Michael and St. Gudula Cathedral (Cathedrale St-Michel et Ste-Gudule) (3.0 miles).