We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Hotel Serena

Traveler (175)
Dining (39)
Room & Suite (27)

About

#12 of 30 hotels in Viserbella
Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Babysitting
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Shuttle Bus Service
Tennis Court
Show more
Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Hotel links
Visit hotel website

Location

Full view
81Good for walkers
Grade: 81 out of 100
43Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
432Reviews
4Q+A
5Room tips
Traveler rating
  • 218
  • 143
  • 44
  • 18
  • 9
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
We travelled here in July as a couple. We arrived late at about 3am. On arrival the night porter was very friendly even with limited English but he wanted to keep our passports which we weren't happy with so we requested them back. He didn't seem too happy but we weren't comfortable leaving them there as they were only left in a small shelf that is easily accessible and he wasn't always at the reception. We were very unhappy with our room as it was very small, so small we could barley open our suitcase and we had paid money for the "superior room". We decided to sleep and take it up with reception in the morning. The next morning we informed the receptionist that we had paid for the bigger room and we were told that these were only for people with families. We were not happy with this excuse and felt that we shouldn't have been able to pay for it as a couple if they were "only for families". She was very helpful though and did show us two other rooms that were the same size but laid out differently so they were a bit more spacious. But we felt this was okay and we could deal with it for the duration of our 10 day stay. The main con with the room was the bathroom. It was so tiny and it hadnt got a proper shower. The shower doors folded into the wall and the drain was in the floor so the whole tiny floor was soaking wet. Also, the balcony was tiny. The first room had one chair and a table and the second room had two chairs. There didn't seem to be room for two chairs and a table. The main pro of the room was the air con!! It was amazing and so quiet. It kept the room nice and cool at all times. On the first day we left the hotel to get some essentials and returned about 1pm and decided to go for a swim. We were informed that the pool closed from 12:30pm-3pm for reasons unknown to us. This was a complete deal breaker. We couldn't use the pool in 30 degree heat!!! We left on our third day when we found a more suitable hotel. When we were checking out we were offered subsidised accommodation in their sister hotel but we declined. Although we couldn't fault the staff, the hotel just was not suitable for a long stay. The breakfast was very good, it had plenty of selection. We didn't eat lunch or dinner there as it seemed too expensive but looked very nice. We really could not fault the staff at all. They were so lovely, if it wasn't for the pool we would've stayed just for the staff. There was a good selection of restaurants and it's right across from the beach. We especially loved the little bar across the street called bar Mozli!! Food was lovely and cheap and they brought out a free cheese board, pizza and snacks at 7pm!!
Read more
Response from Arlotti H, Responsabile reception at Park Hotel Serena
Responded Dec 8, 2018
Dear Kim and Niall, First of all we would like to thank you for emphasise the friendliness and cordiality of our staff!!! It’s important for us to create a good relationship with guests and make them feel at home. That’s why we were really sorry that you didn't feel comfortable here at Park Hotel Serena. Your reservation was for a comfort double room, that’s why we gave you a room for two people. Some rooms are bigger because they can host up to four people. After speaking with you, we gladly showed you two more rooms, giving you the opportunity to choose the best solution. Unfortunately, we couldn’t provide you a free upgrade to a superior room or a family comfort room, since those types of rooms were all already booked. When these rooms are free, we can give the family rooms even for two people, but in high season, it’s very difficult. These are not excuses… we were really upset that we couldn’t give you the room of your dreams. Regarding the check in procedure, we always need you passport or ID to do the registration, so we usually keep it until registration has been completed and then return it as soon as possible. Our pool has opening hours. During the day, it’s only closed from 12:30 to 15:00, since there is no lifeguard. For safety reasons, you can’t swim when there is no lifeguard, but you can still stay in the pool area, equipped with sunshades or use the outdoor shower. The Park Hotel Serena has also lot of positive aspects, such as the location: in a few meters you can reach the beach, many shops and bars. The breakfast offers every morning a wide choice of genuine products, mainly homemade, suitable to satisfy every kind of taste. We really hope to host you again, maybe in a superior room or at our sister Hotel, just 50 meters from the Park Hotel Serena!! Best regards from Rimini!
Read more
Great stay at the Park Hotel Rimini. This was our first trip to Rimini, the hotel itself is about a 15min bus trip or about 5 via the train from the centre of Rimini. Both train and bus cost around 2 euros from Rimini Viserba to Rimini. When we arrived we checked in and went up to our room, the room did smell a bit of stale smoke, and the balcony looked out on to a storage area at the rear of the hotel. We asked if it was possible to move to another room which the receptionist helped us out with. The second room was great, nice view over the pool and no smell of smoke. The room was very clean and tidy although they are a bit compact, but all we needed during for our stay. The bed was very comfortable, there was also a safe, and a small fridge in the room. The rooms arent very sound proof, however this was only really noticeable first thing in the morning when people are getting up for breakfasts etc. The location was really good, close to quite a few restaurants, a few bars and a handful of small supermarkets. The beach is a 2min walk. We did walk in to Rimini one day which took about 1 hour 20mins to the old town. I would recommend the hotel, the staff were great, all very friendly and helpful.
Read more
Response from Arlotti H, Responsabile reception at Park Hotel Serena
Responded Sep 22, 2018
Dear guest, thank you very much for your review. We really appreciated it. Our position is very central because you can reach the sea in 1 minute on foot or the centre of Rimini in 15 minutes by bus. Viserbella is a calm zone where you can find everything you need such as restaurants and shops. The staff is always ready to help you because we want our guest to be happy and satisfied about the stay. The Comfort rooms are smaller than the Superior: here the bathroom is more comfortable and there is more space. For the next time you can try our Superior room! We hope to see you again next time! Greetings from the Staff!
Read more
The hotel is very beautiful with nice sitting places and plants. The staf is very friendly and will help you with anything you need. The rooms are nice with compforteble beds. The food is fresh with a lot too choose from. It has a very nice pool and there is always a free seat. Its close to a beautiful beache, nice shops, bars and restaurants. Its a very good place for children and couples. The bus will take you to the center of rimini in just 10 min. On saterdaymorning there is a big market and the harbour is beautiful. Italian people are very friendly and the land is gorious! Drinks and food is very cheap but good. I wil definitly come here again!
Read more
Response from Arlotti H, Responsabile reception at Park Hotel Serena
Responded Jul 29, 2018
Dear Rosa, thank you very much for your review: we really appreciate it and we are very happy you had a beautiful holiday. Our location is really close to Rimini, where there are plenty of attractions. In addition, our restaurant offers a wide variety of food every day. Our staff is always available to give information and help in whatever you need in order to ensure you a top service. Thanks again and we look forward to another relaxing holiday with you!
Read more
Friendly and helpful reception staff, room a reasonable size (family room for 4, including 2 12-year-olds sleeping in a bunk bed) and very clean, bathroom small (with a leaking shower cabin). Breakfast good (for Italian standards), dinners very tasty and varied. Highlight was the dinner outside, around the pool: the chef really went all out, excellent food! Really close to the beach, with 2 sun beds and parasol per room included. Parking either in the street (very limited) or in the hotel parking lot (a 5 minute walk). All in all we were very satisfied.
Read more
Response from Arlotti H, Reception at Park Hotel Serena
Responded Oct 28, 2017
Dear guest, thank you for your review! We are really happy that you've enjoyed our rooms and all our staff would like to thank you!! We highly appreciate your comments regarding our "Dinner under the stars" and we are pleased you enjoyed the breakfast that is always diversified and adaptable to every single taste. We hope to see you soon to live another fantastic long stay with us! Lorenza, Reception
Read more
Near to the sea, really clean. Great swimming pool. The staff is really helpfull, and the food in the hotel restaurant is amazing. I really recomend this hotel to everyone. Hope to visit it again. One thing that I didn't like was the wifi connection, but that the only minus of this hotel.
Read more
Response from Arlotti H, Direttore at Park Hotel Serena
Responded Aug 9, 2017
Dear guest, thank you very much for your review! It's very important for us to know your opinion and your feelings about the stay. The restaurant offers every day different dishes of fish and meat, so you can choose whatever you want. Thank you very much for your suggestion: we will try to improve our wifi connection. And we will wait for you again!
Read more
Previous
PRICE RANGE
$57 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hotel rimini
LOCATION
ItalyEmilia-RomagnaProvince of RiminiRiminiViserbella
NUMBER OF ROOMS
49
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing