Today I’ve visited this resort and before checking there booked room for 4 hours package and I’ve send my boy to the reception as I was not feeling well.They have took his signature and our ID’s and sent him with room keys.After spending two and half hours we have checkout and my boy went to the reception and as he didn’t know the prices of the rooms he settled the amount they were asking to pay. After around 15 minutes I’ve checked the bill and then realized that they have charged us for day package and charged me extra amount around five thousand rupees just for 2 and half hours. Then i contacted them over the phone and there response was not acceptable. Then I went to their office and the way they treated me was terrible and they said as we have done the payment they cannot reverse this transaction or refund me. Meanwhile the girl who have done this was admitting her mistake but no way of correct that and there were around 5 6 people on the reception and they were all together arguing with me as they don’t aware about customer service at all. As a regular customer I didn’t expect this kind of behavior from a reputed resort like this and never ever wanna visit this place again 👎👎👎👎If you’re willing to visit this place don’t forget to check your bill again and again coz they don’t have procedure to correct if there’s anything wrong and that mistake has done by them though coz it’s not about the money we’ve spent but the way they treated to their customers....…
Beautifully situated in a quiet environment, nicely landscaped resort. Food was quite basic and average. Very noisy during week ends. Our purpose of being there was useless, hence we were heavily disturbed with jarring and loud music. If you looking for a quiet holiday, please do not visit during weekends. Pleasant staff adds more glamour to the property. Water bungalows are nice.
Friendly staff, good breakfast, heavy rain the day we visited the hotel. Some flooding in the toilets but it was cleaned promptly. Nice surroundings and layout. Staff did their best to keep us happy. The manager was excellent.
What a beautiful hotel! From the time we entered we felt so welcoming by the friendly staff. I absolutely loved the chalet that we got(free upgrade). Both I and my wife loved the hospitality of the staff on top of the beautiful views. Ideal for those wanting a quiet relaxing holiday. The rooms are very comfortable & well cleaned bath room and have a great view. The rooms are very comfortable and have a great view. Thank you very much for the great experience, we would love visiting you again.
Restaurant surrounding by a lake, nice place to spend a day, there is a buffet lunch in every Sunday and bbq night on Saturdays..pool is too small, good for kids, bit crowded on Sundays, Enjoy with your family n friends good luck..😊😊😉😉👏😇