While staying at the grand roatan we were met with many very helpful and kind workers. Marcus was always upbeat and happy with a joke and smile. He was a joy to be around and he kept us laughing all day long! He was a gem!
Can’t say enough on how well we enjoyed our stay at the Grand Routan - Dec 20 to Jan 1. We wanted to take a family trip during really challenging travel times and decided to go for it. We had an absolute amazing time. The Grand Roatan resort in of itself is modern, updated and the rooms are well equipped. Safety and social distancing was well adhered to - from staff and guests. Our kids loved the Hot Tub, Pool - me and my wife enjoyed lounging beach side. However, the resort in of itself is really nothing without the incredible staff they have. Truly first class service with a smile (you can tell even through the masks). Pleasant and Genuine workers at this resort make it worth every penny and more. From the time you check it, everyone is pleasant and friendly. I just wish I took the time to get to know everyone’s name. The 2 young ladies at the reception made check-in quick and easy. Also, they were typically the ones that answered the phones when requesting room cleanings and extra towels, etc. Witsell and another young man that assisted with baggage were great and always around the property to help in any golf transport or trips to the local store. The hotel restaurant by the beach - the best staff. Renee and Denward were my boys. Hands down, first class service. That’s not to say we didn’t alway have great service from the crew - Kevin, Victor, Luanisa and so sorry I don’t recall the rest by name, but I know them all by face and please forgive me. All truly amazing and good hearted peoples. Can’t leave out Harrison and Byron who run that beach - they make sure anything you need on the hotel beachfront from towels to chairs to coconuts - they got you covered. I don’t normally write reviews. I am not paid for this one. I just had an incredible trip with my wife and my 2 boys over Christmas and NYE 2020 and just wanted to share and give props to the Grand Roatan Staff. …
Beautiful room and bathroom that included an outdoor shower. Gorgeous pool with hot tub (although slightly chillier than other resort pools there). The service and staff were excellent (they even let us check in early to our room, at around 12). The major con of this resort is the current construction, it is intrusive throughout the entire resort. When relaxing at the pool or beach you'll hear the loud noises of construction. You'll also be walking through and hearing loud construction when you are taking the long walk to the pool/beach area from your room (some rooms are quite a distance away, including up and down hills when it's hot out). When you don't want to walk they will give you golf cart rides, however. Even in your room you'll be woken up at 8 with the sounds of construction and the vibration of construction vehicles. It would have been quite a different stay if construction was not present, but during our stay this was a 3/5 star resort which was therefore overpriced.…
My family and I went to Roatan for the first time to celebrate two landmark birthdays. It was beyond our expectations and we have traveled all over the world. The resort is lovely and has the best beach and snorkeling area ever. The very best part was the amazing staff down to every single person. Specifically, Renee, Jimmy, Frank and all of the fabulous staff at the restaurant know how to be kind, generous and fun. Carson was the best beach guy and took great care of us on the beach. They were all professional, top notch and made our vacation so memorable. We look forward to going back. The Olmsted's, Clark's, and Lopez's
Great experience and service! Best beaches i have ever been to and the service from everyone, especially Marcus and Orbelinda at the beach bar was amazing. We had a great time with friends at a 3-room suite. The room was large and comfortable
Amazing resort for the Family! The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us, especially Maria, Sheyla, Orbelinda y Favio
First I’d like to thank the staff that made our 6 day stay completely relaxing, enjoyable and fun! We got to know the staff pretty well, we stayed in room 108. Which is at the peak of the resort but the best view. Thank you starting off with Maria! She was the best bartender most attentive person you could ever ask for! She went above and beyond almost every single time to make sure you were at ease. Gardan! Wow he was the best waiter you could ask for and had the best recommendations in roatan! Last but not least the following that were as much help Alex, Marcus, Orbelinda, Alan,Luisa ,Victor and Chef Jose! We stayed at a junior suite, I would definitely recommend anyone to stay in grand roatan especially with the expansion coming soon. Office staff was outstanding. best location !…
Great Location, great beach, great pool, great service! The staff is amazing, would definitely stay here again! Had 4 separate suites and a party of 8, this resort is great for families and everything is super accessible and easy. Only thing we didn’t get to try was the spa.
Grand Roatan is grand in EVERY way! Excellence abounds- the Rooms, Spa, Pool, pristine beaches & stunning reef & staff were stellar-notably ALEX, who delivered attentive & impeccable customer service!
We had a wonderful time. Staff was very helpful. It was very relaxing, we enjoyed the beach and the Spa that is newly open is amazing. I definitely will comeback to this beautiful hotel. There was some construction noise and the front staff switched us to a quieter junior suite.