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Mercure York Fairfield Manor Hotel

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1,025 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure York Fairfield Manor Hotel
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Showing 1,002: English reviews
kidderminster
Reviewed July 27, 2015

Booked because we were going to the races for my husbands birthday i think everyone staying at the hotel were going to the races! The hotel is set in lovely grounds and only a few minutes drive from the park and ride for York which was handy. No problem parking at the hotel. Check in went smoothly pleasant enough guy...

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Helpful?
1Thank chris69kidderminster
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear chris69kidderminster, thank you for your feedback and I am most disappointed that you did not feel that you received good value during your stay. I am sorry that other guests interrupted your sleep and you found our drink prices expensive. The poor customer service on Reception is not excusable and I can confirm that person no longer works at...

Reviewed July 26, 2015 via mobile

We booked this hotel for 2 nights. Room very good and had everything we needed, the staff were pleasant and friendly. The Only downside was it wasn't close enough to the city and we got a taxi. Would pick somewhere closer if we were returning to York

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Thank Mr Samuel S C
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Mr Samuel S C, thank you for your positive feedback and I do hope we have the opportunity to welcome you back; there is a park and ride bus service, which is only a 10 minute walk from our hotel. Kind regards Gordon Stewart

South Shields
Reviewed July 25, 2015 via mobile

Traveled down for 2 nights with 10 yr old son and 70 yr old father to celebrate birthday last week...19/7/15 Room not ready .. Waited an hour. Bed sheets to small for bed wouldn't tuck in. Room roasting .. Tiny window . Bar closed early (not 24 hr). Tried to charge breakfast to room on the 2nd morning (paid for...

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4Thank MrDJDJ
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear MrDJDJ, thank you for adding your feedback and please accept my sincere apologies for the shortfalls; all of which are being investigated further internally. If you would be willing to give us the opportunity to restore some faith in our services and customer care, please do not hesitate to contact myself directly at the hotel. Yours sincerely Gordon Stewart

Peterborough, United Kingdom
Reviewed July 21, 2015 via mobile

My husband booked us in for a weekend away to celebrate my 30th birthday. Beautiful hotel with gorgeous setting and decor. Some of the features need updating(showers/ taps etc). Rooms do not have air con , so can get quite warm. We had breakfast both mornings which was a self service, cooked breakfast was very tasty indeed and staff were...

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Thank AndiEpton-Smith
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear AndiEpton-Smith, thank you for adding your feedback and I am particularly pleased with your comments on our staff. Hope to be able to welcome you back soon. Kind regards Gordon Stewart

Glasgow, United Kingdom
Reviewed July 19, 2015

Review collected in partnership with Accorhotels.com
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Thank SCJuly2015
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Hull, East Yorkshire
Reviewed July 19, 2015 via mobile

Stayed last night with my hubby and my parents (two standard double rooms). We actually booked this place as it was the cheapest we could get in/around York, with parking facilities. We paid £145.00 per room. Parking is good - plenty of spaces and free. On arrival, met by a chap on reception who checked us in quickly - however,...

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1Thank Charlie C
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Charlie C, thank you for taking the time to add your comments following your recent stay with us. Please accept my apologies for all aspects of your stay not meeting your expectations and I am reviewing each topic raised with my relevant department manager. Kind regards Gordon Stewart

Scarborough, United Kingdom
Reviewed July 16, 2015

Review collected in partnership with Amoma.com
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1Thank 384ericu
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Doncaster, United Kingdom
Reviewed July 13, 2015 via mobile

We stayed on Saturday for our anniversary. Well, the first thing.. We walked in at around 7:30pm and at reception a young man (mark?) was checking in a group of young chaps. He was joking with them, building rapport... But then he dropped the F bomb several times. We are laid back young people's weren't offended.. But someone else could...

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1Thank KerryGeo
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear KerryGeo, thank you for adding your review and I am pleased to to read that overall you had an enjoyable stay with us. However, I am most concerned with the language, building rapport with guests is no excuse and will not be tolerated, please accept my apologies. Kind regards Gordon Stewart

Chester, United Kingdom
Reviewed July 13, 2015

Long weekend at the Fairfield Manor. Room was spacious with a large comfortable bed. Staff extremely friendly and professional. Hotel has well kept gardens. Only thing we would of liked is a mini fridge in the room. Will definitely be returning again next year for the races.

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1Thank s2we
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear s2we, thank you for adding your positive review and I'm particularly proud of your comments on our staff, thank you. Kind regards Gordon Stewart

Marietta, Georgia
Reviewed July 8, 2015

I visited this hotel and stayed over night with some friends as we were in town for a concert that evening. I found the hotel very spacious and truly beautiful. I was greeted with wonderful staff at the Reception Desk and was treated very kindly. My room was truly awesome as well as my friends' room too. I was comfortable...

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Helpful?
Thank LoveEngland4EverFan
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear LoveEngland4Ever, thank you for giving us such a fantastic review; I'm most pleased that you found our staff played their part and we helped back up your user name. Kind regards Gordon Stewart

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Mercure York Fairfield Manor Hotel

Address: Shipton Road, Skelton, York YO30 1XW, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Price Range: $72 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
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Also Known As:
Ramada York Fairfield Manor
York Ramada
Mercure York Fairfield Manor Hotel England/Skelton, UK
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Questions & Answers

Here's what travelers have asked, with answers from Mercure York Fairfield Manor Hotel staff and other travelers.
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Questions? Get answers from Mercure York Fairfield Manor Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“back of the hotel over looking the garden area”
 of 5 bubbles harrymitchell1, 1 week ago | Read review
“Try for a room away from the rear of this Hotel I am sure they will be quieter”
 of 5 bubbles scotcop28, 1 week ago | Read review
“Use the internet booking sites as mentioned.”
 of 5 bubbles jknaggs, 3 weeks ago | Read review
“Take your own pillow”
 of 5 bubbles madnaduk, 3 weeks ago | Read review
“Take that up with management when you book”
 of 5 bubbles paulineb839, Feb 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question