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Bay Gardens Hotel

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Bay Gardens Hotel
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911 Reviews from our TripAdvisor Community

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Showing 846: English reviews
Roseau, Dominica
1 review
5 of 5 stars Reviewed 2 days ago NEW

Customer service was excellent, i had a great time being there. Everything was properly managed and allowed for a safe and comfortable stay. I would definitely return and would also recommend to a friend or family

Review collected in partnership with this hotel

Helpful?
Thank Nats767
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

We definitely would love to welcome you back and provide the same excellent service you expect. We also wanted to extend a warm-felt thank you for your review and choosing Bay Gardens Hotel. More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I stayed at the hotel for 3 weeks and the manager Ms. Waltrude Patrick was wonderful to us, her front desk staff named Esther gave excellent service. She was pleasant and professional everyday and made sure we were well taken care of .The restaurant staff treated my boys like family. We are definitely looking forward to another... More 

Helpful?
Thank Stefan L
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

I am glad to hear our general manager, Ms Patrick, was very welcoming and provided you with excellent service as did all our team members. We are excited to welcome you back on your next visit. More 

Phoenix, Arizona
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a suite for a week--1 bedroom, with partial kitchen. Maid service every day was terrific; kitchen is range top and microwave only, so don't plan on oven use. Has no ocean view--view is of unfinished hotel that has been defunct for over 2 years. Walk to local grocery store/liquor/restaurants is very short, and hotel offers shuttle service to... More 

Helpful?
Thank knuckles2
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent 1 week stay in our 1 bedroom croton suite at the Bay Gardens Hotel. I am glad our housekeeping service was great as well as the beach at our sister property. We do our best to inform all our guests about changes and we will look... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay was both positive and negative. The customer service was good at times but nothing special or out of the way. Our first night was so noisey I barely got any sleep. The sounds of children running, laughing, screaming, banging doors went well into 2am. I called front desk to asked if someone would talk to them to keep... More 

Helpful?
Thank Cherides
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for leaving us some feedback on your Bay Gardens Resorts experience. It is not our standard to provide mediocre service and we will certainly look into what you have mentioned. Our priority is guest comfort and relaxation, therefore we will look into procedures to prevent this from occurring. More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Our stay at Bay Gardens was one of mixed emotions. It was lovely, the rooms were also clean& of good standard. The wifi however needs upgrading. The staff was quite friendly & helpful but not being able to understand French creole was a chore.

Helpful?
Thank Stephon T
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for leaving us some feedback on your recent stay. I am glad to hear that you enjoyed the accommodations and we are immediately going to look into the WiFi service. We have began the process of training our team members in fluent french as well. More 

Trinidad, Trinidad and Tobago
1 review
5 of 5 stars Reviewed 1 week ago

My family and I had a great time at this hotel. Will go back anytime. Great service!!!!!! If you stay there, please make sure you have the breakfast plan.This hotel caters for children of all ages. Thank you Bay Gardens.

Review collected in partnership with this hotel

Helpful?
Thank downer4d
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent stay. I am glad to hear that your family and you had a wonderful time coupled with great service. We look forward to welcoming you back! More 

ORLANDO
5 of 5 stars Reviewed 1 week ago

Hotel was awesome. Manager Patrick was outstanding . Made sure my room and stay was enjoyable. Only one issue during breakfast, I never received cutlery. The servers kept sending me to another person until I walked out

Review collected in partnership with this hotel

Helpful?
Thank StluciaILove
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful Hotel staff are fantastic, helpful kind always there if you need help. We had 10 room's at the hotel for family and friends for our wedding at the Bay Gardens.We have booked again for our first Anniversary

Helpful?
Thank debbiegibs22
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for not only booking again for your first anniversary but for choosing us to host your wedding and leaving us a review. Our team members strive to provide an experience like no other and we hope that you took away some wonderful memories. We look forward to welcoming you again. More 

Port of Spain, Trinidad and Tobago
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter and I had an enjoyable time. Everything was fine the staff was friendly and helpful and the breakfast was great. The hotel itself is lovely and well kept inside and out. kept up the great work. The only down side I the condition off the large drain in the vicinity of the Bay Gardens Inn and the mall... More 

Review collected in partnership with this hotel

Helpful?
Thank joyceannperryman
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

Stay at bay gardens hotel on the 4th August - 10th August 2016. The kids had an awesome time in the pools aswell as having access to the water park at the resort. The staff was very courteous and helpful. Always will to assist you i will recommend this hotel for any family will to visit St Lucia

Helpful?
Thank A TripAdvisor Member
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent stay. I am thrilled to hear that the kids had an amazing time both in the pools and at Splash Island Water Park. Our team members strive to provide the best service for all our guest and we are very thankful that you will recommend our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
A great choice for those seeking a small, intimate and centrally located base - personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 

Additional Information about Bay Gardens Hotel

Address: Rodney Bay 1892, St. Lucia
Location: Caribbean > St. Lucia > Gros Islet Quarter > Rodney Bay
Price Range: $97 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St Lucia
Hotel Style:
#1 Green Hotel in Rodney Bay
#3 Business Hotel in Rodney Bay
#4 Family Hotel in Rodney Bay
#4 Romantic Hotel in Rodney Bay
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