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Mystique St. Lucia by Royalton

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Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia
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Traveler (903)
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Room & Suite (389)

About

#6 of 9 hotels in Rodney Bay
Location
Cleanliness
Service
Value
Travelers' Choice
Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bottled water
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
1009Reviews183Q+A100Room tips
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Mike Hall wrote a review Jul 24
4 contributions4 helpful votes
I am going to have to be brutally honest. St Lucia is stunning. The island, the sea and the beaches are beautiful and the Lucians are friendly, delightful people. The Mystique, mmmm....not so much. I equate it to an Aunt who used to be very glamorous but has had one cigarette and one gin too many and is looking a bit seedy. Don't get me wrong, the gardens and beach are beyond reproach but the fabric of the resort is beginning to look a bit ragged and could do with a bit of TLC. Consideration must be given to the Covid pandemic but that is no excuse for running out of tomatoe juice, vodka and white wine. My previous experience of the Caribbean led me to expect lots if high quality fruit but there was very little mangoe, papaya on only one day (really) and mixed fruit dishes consisted of 4 different types of melon, usually unripe. We had plums on occasions which were as hard as hand grenades! In fact I found the food in general to be pretty poor. The whole cuisine is targeted at the American market. If the food is fried, it seems to be fried to within an inch of it's life. I am a fan of crispy bacon but there is crispy and burnt to a crisp. Why oh why is there cinnamon with everything? One evening there was corn on the cob on offer which had been deep fried and coated with cinnamon. No! Chicken dishes consist of legs and thighs that have been chopped in half with a meat cleaver with sharp bone fragments everywhere. Having a chicken fajita with smashed chicken thighs is inedible. Don't even mention the lamb dishes which have had the same treatment. A plate of lamb curry is 90% bones and inedible. This cannot be blamed on covid! The blue riband Chic restaurant was a huge disappointment. This is an 'International' restaurant that you can visit as often as you like but you must book. We booked and went. We ordered our starters and mains, in my case chicken parfait and sirloin steak (all four of us ordered steak), and then just sat there, and sat there. After 40 minutes the starters arrived, the parfait was anything but, but I ate it anyway as by then I was starving! Another 40 minute wait and the steaks arrived. Inedible! Each steak was full of sinew and fat and could not be cut with a steak knife. None of us ate the steak but when the table was cleared, after another 20 minute wait, none of the staff commented or asked why none of the steaks had been eaten. We then ordered dessert but after another 25 minute wait asked where my flambé bananas were I was told that the Chef is 'working on it.' We walked out and if it hadn't been all inclusive I would not have paid. We spoke with a member of the management team the next day and he said he would sort it out. The Chic staff approached us a couple of days later and asked for a second chance which we gave them. It was still very poor, I ordered flambé bananas again but was informed that they didn't have any bananas. On St Lucia? Really? I settled for the mixed fruit cocktail and, yes you guessed it, got 4 different types of melon! The noise! You cannot get away from it! I do not need to be 'entertained and engaged' all day, everyday. I am very happy to suffer a bit of peace and quite while on the beach or by the pool. Nope, not possible! The entertainment guys are very charming but, bloody hell, please stop shouting 'everybody in da house' all day while playing hip hop, rap and grundge, full volume. This is usually accompanied by shrieking, howling Americans. There is no relief in the evening. There is only one bar/lounge with a serious shortage of seating. You are then assaulted by LOUD AND I MEAN LOUD, live entertainment which is generally of a very poor standard. Over the two weeks there were only 2 acts that were any good, a Country singer and a sax player. There is no escape from it. If you want to sit and have a quiet drink and conversation, forget it. You spend the whole evening shouting 'WHAT?' at people. This racket is usually accompanied by whooping and hollering from the usual suspects. TUI seem to abandon you to your fate at this hotel. We were told that if we wanted to contact a rep we were to 'leave a message on the TUI app', we did not see a TUI rep once during our whole two weeks. We had to jump through the Covid hoops to get to St Lucia and on balance it was worth it. I have an amazing tan even if I have gone slightly deaf. Would I return to St Lucia? In a heartbeat. Would I return to the Mystique? Not on your nelly!
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Date of stay: July 2021Trip type: Traveled as a couple
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Isla Telford wrote a review Jul 12
1 contribution3 helpful votes
Before going on this holiday we were concerned due to the poor reviews of this resort. However me and my friend were extremely impressed with everything and have no complaints. The staff are super helpful and friendly from the pool entertainment to the waiters. We had no problems with wifi and our room was very nice, we had room 1103 and everything worked perfectly and the aircon was fine. The weather app always said it was rainy when it wasn’t, it was sunny all day everyday. The food was slightly different each night, but you can request certain dishes from the chef, plus the fast food place by the pool served fantastic food which you can take to your room if you like. The rooms were cleaned from top to bottom every day and we were given new towels and bottled water which was nice. The only downfall was the locals on the beach. Do not go on the beach at night, it is not safe and do not accept anything from them. However the hotel can’t control the locals on the beach so I can’t fault the hotel for this. Plus i was confused as to why there were so many children there, as it isn’t really children friendly and there are no family rooms available? Anyway, don’t let the bad reviews put you off, it’s a fanatic resort in a beautiful country and i would highly recommend it.
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Date of stay: June 2021Trip type: Traveled with friends
3 Helpful votes
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear Islatelford, Thank you so much for this perfect review. Providing the highest level of hospitality is our number one priority and we can see this reflected on your recent visit. It's a true pleasure to learn that you enjoyed almost every amenity to the fullest and have explored the resort's dining options and entertainment activities. Our team values your feedback as this will help us to identify our shortfalls and make the necessary improvements in an effort to enhance the vacation experience of our valued guests. We do hope that you captured wonderful memories and trust that we are your preferred vacation destination when visiting Saint Lucia. Warmest Regards, Mystique St Lucia Management Team
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Wendy B wrote a review Jul 4
7 contributions10 helpful votes
Having stayed here from June 29, 2021, there are several issues with this resort that makes it fall short. Definitely stay elsewhere unless you are ok with sitting by the pool or beach all day. Problems with this resort are listed below: 1. There is no ATM onsite 2.The food options are very limited, rationed out like they are in a recession, and the food is bland and lacking flavor and variety 3. There are no free activities/entertainment on the resort 4. There is no business center 5. The wifi is TERRIBLE!! It is weak and you will struggle with internet connectivity 6. They have issues with air conditioning in the rooms 7. Plumbing issues 8. $100.00 COVID testing per person (cash only) 9. The phones do not work 10. Air conditioning issues with rooms 11. Overpriced excursions 12. Weak drinks
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Date of stay: June 2021
Value
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Service
Room Tip: Ocean view is the way to go
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1 Helpful vote
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 2 weeks ago
Dear J4081PUwendyb, We very much appreciate your feedback and wish to extend our sincere apologies about the shortfalls experienced during your stay. Thank you for sharing this review on your recent stay with us. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to wish to extend our sincere apologies for. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant Departments. It is with regret that your stay was marred by the difficiencies stated. We do trust that you not allow this experience to taint your view of our brand and allow us another opportunity to serve you. Warm Regards, Mystique St. Lucia Management Team
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Voyage581302 wrote a review Jul 2
3 contributions
+1
This resort did not meet my exception for the price I paid especially for it being a Royalton brand. The resort is outdated; the buildings itself and the rooms are in need of a serious make over, and the food is not the best. For an all inclusive package; top shelf liquor is not included and you have to pay extra. The only upside is that the grounds are well kept and the beach is nice for it to be a public beach, and the staff are great and will do anything to accommodate you.
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Date of stay: July 2021
Location
Service
Sleep Quality
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 3 weeks ago
Dear Voyage581302, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Your comment highlighting our well kept grounds, beach and our great hosts are certainly appreciated. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and we are sad to hear that your expectations were not met on this occasion. We assure you the less than perfect experience you had is not the norm and not synonymous with our brand. We have noted every comment and will address it accordingly. We do hope you visit again, as we'd love a second chance to impress you. Warmest Regards, Mystique St Lucia Management team
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mdemarc wrote a review Jun 2021
Cincinnati, Ohio10 contributions16 helpful votes
My wife and I went here on our honeymoon between June 20-25th 2021. The bar tender: Troy and DJ: Chocolate Thunder/Neil made this place an exceptional place to relax and have fun! Things we did at the resort: $20/pp windsail with Christopher (lifeguard) around Rodney Bay was an awesome experience. We also did a couples back massage which was exceptional. The bay is nice and calm which was great for floating around and snorkeling. It takes about 1.5hrs to get to this resort from the airport. Check in was nice and easy. They greet you with a drink during check-in. The hotel was rather quiet and peaceful with only 40 guest total when we were there. Lunch options at Mahi was excellent along with breakfast each morning. These were hands down the best meals at the resort. We booked the Catamaran/volcano/waterfall/snorkeling/mud baths through Apple vacations for $125/pp. The same excursion costs only $100/pp through nexus at the hotel. The tour started at 8:15AM and ended around 5PM. However, I would book this tour through Go Tango (name on the Catamaran) because they will pick you up by boat right at the resort. If you book through the hotel you are stuck with nearly 2 hours of bus transportation from the hotel back/forth. Go tango started at 9am and they dropped you off by boat around 4pm. Things that I would change about the hotel: 1) Rapid covid test is $100/pp cash is too much. Royalton Hideway rapid test is charging their customers $40/pp. This is the same owner of these hotels. The prices should be the same. 2) Dinner options need to be refreshed daily. The same menu is given multiple times and gets old. Chic restaurant food was also lacking flavor and depth and wasn’t impressive. Overall it was a great experience with beautiful views. For the price you can’t beat it. I would recommend to friends/family. All opinions are my own.
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: The room is fine. You won’t be in there so don’t let the reviews about it being outdated scare...
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 3 weeks ago
Dear mdemarc1, Thank you for a perfect rating and for leaving us this review of your stay. We are so glad that you choose to honeymoon with us at Mystique St Lucia. We appreciate your comments highlighting our lovely hosts, food quality at Mahi's, and the peaceful ambiance at the resort. Your comments have been duly noted and shared with the relevant managers for further review. This information will allow us to identify areas of opportunities and implement the necessary measures in an effort to improve our resort facilities and quality of our service. It’s made our day to hear you had a pleasant stay and we look forward to seeing you again soon. Warmest Regards Mystique St. Lucia Management Team
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PRICE RANGE
$251 - $598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal by rex hotel castries, royal by rex resort, royal st lucian
FORMERLY KNOWN AS
Royal St.Lucia Resort and Spa
LOCATION
CaribbeanSt. LuciaGros Islet QuarterRodney Bay
NUMBER OF ROOMS
96
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Frequently Asked Questions about Mystique St. Lucia by Royalton
Which popular attractions are close to Mystique St. Lucia by Royalton?
Nearby attractions include Splash Island Water Park Saint Lucia (0.1 miles), Reduit Beach (0.08 miles), and Ultra Lounge (0.3 miles).
What are some of the property amenities at Mystique St. Lucia by Royalton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Mystique St. Lucia by Royalton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mystique St. Lucia by Royalton?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mystique St. Lucia by Royalton?
Conveniently located restaurants include Jacques Waterfront Dining, Wingz N Tingz, and Buzz Seafood and Grill.
Are there opportunities to exercise at Mystique St. Lucia by Royalton?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mystique St. Lucia by Royalton have an airport shuttle?
Yes, Mystique St. Lucia by Royalton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mystique St. Lucia by Royalton?
Yes, dry cleaning and laundry service are offered to guests.
Does Mystique St. Lucia by Royalton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mystique St. Lucia by Royalton?
Many travelers enjoy visiting Fort Rodney (1.4 miles).
Does Mystique St. Lucia by Royalton have any great views?
Yes, guests often enjoy the ocean view available here.