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Mystique St. Lucia by Royalton

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Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia
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Traveler (1201)
360
Panoramas (9)
Room & Suite (344)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Daily temperature and symptom checks for staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 9 in Rodney Bay
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.1
Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Airport transportation
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bottled water
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
1189Reviews229Q+A100Room tips
Traveler rating
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Most Recent
Yudislay R wrote a review Yesterday
St. Lucia3 contributions
Lovely Place,We enjoy it a lot the hotel facilities.Special thanks to Chantal Activities coordinator,making sure all guests had a good time and Sales Manager Franchila lovely lady 😍🤩 We definitly comeback
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Date of stay: May 2022Trip type: Traveled
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Julie K wrote a review Jun 22
Minnesota7 contributions2 helpful votes
I’d like to start out by saying what a beautiful beach this hotel is on and the staff was exemplary. Unfortunately some of the comments were absolutely true about how dilapidated some of the rooms are. We paid an additional $800 for the presidential suite thinking that it can’t be all that bad, but it was. The mini bar was filled prior to our arrival but three days in I called to have the mini bar restocked and they told me that wasn’t part of our plan. What plan? We paid a lot extra for the presidential suite and we had an all inclusive. They still denied our request to restock the stupid mini bar. This hotel absolutely needs a facelift. When the restaurant opens, it’s never on time. Always 10 minutes to 30 minutes late. And, they acted like they were doing us a favor. There was no coffee bar for our morning coffee for early risers. We do plan to go back to St. Lucia sometime but we will definitely look for a different hotel to stay in.
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Date of stay: May 2022Trip type: Traveled
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded yesterday
Dear jewels1262, Thank you for choosing our resort and for taking the time to share your experience with us. We are appreciative of your comments highlighting beautiful beach location and the exceptional hospitality of our hosts. We will ensure your kind compliments are shared with them. Please accept our sincere apology for any inconsistent services or inconveniences you may have experienced as this is certainly not the holiday we hoped for you. Our team consistently aims to provide the highest standard of service paired with memorable experiences to each of our valued guests; rest assured the concerns and comments raised have all been noted and shared with the relevant personnel as we continue to improve upon the stability of service delivered and the overall product provided. It was certainly a pleasure hosting you and it is our sincere hope that you will return to our shores soon for an experience that will certainly surpass your last. Kindest Regards, Mystique St. Lucia, Management Team.
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Darren B wrote a review Jun 15
1 contribution1 helpful vote
Me and my partner stayed in room 1119. Fantastic room and well serviced my a fantastic lady called Jamelle. The way she made up our room on a daily basis gave our holiday the extra special feeling. The was respectful kind and very friendly. Chrystal at reception was fantastic and very helpful with any requests we had. The hotel on the whole was bright and a fantastic spot for a short break. The food was good and have a variety of dishes served. The drinks was flowing like water. If you go make sure you have a bob Marley or a BBC Or two. Don’t forget to take advantage of the hotel excursions.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 5 days ago
Dear DarrenB2148, Thank you for choosing Mystique St. Lucia and for taking the time to share your experience with us. It is refreshing to read your comments highlighting our delicious cuisine, the hospitality of our hosts, and the overall holiday we delivered to you. Your commendations will undoubtedly be shared with everyone deserving of credit. We are truly honored to have hosted you and we look forward to your return for an even greater experience. Warmest Regards, Mystique St. Lucia, Management Team.
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dodgerreadinguk wrote a review Jun 11
Reading, United Kingdom221 contributions171 helpful votes
First of all big Thank you to the following staff who made our holiday great. Jennifer you did a fantastic job of cleaning our room every day with a smile. Troy, Kimberley, Curtley and Kenneth in the bars you all kept us happy with your lovely service and humour. Gregg the lifeguard, we had some good gags going. Terry and Christel from reception ,warm and friendly service throughout our stay. Restaurants: Main buffet quite a variety of meals during our stay , no complaints here. Some excellent staff here Soraya,Tabitha,Nicole and Chantel. Chic restaurant nice menu good food, lack of staff . (Would look nicer with tablecloths). Thank you Mark. Mahi's Not overly impressed, opening times varies according to what time staff decide to open, often nearly 45-60 minutes late. Food was underwhelming there. Pool was cleaned towards the end of our 11 nights so dirty for nearly the duration of our stay. Beach/Sea absolutely beautiful, the highlight of our stay. Beach vendors slightly irritating . Toilets by the Chic Restaurant filthy throughout our holiday. WIFi inconsistent , definitely an area for improvement. Management good team led by Audrey, Maxine, Jennifer and may i say Jay you were all professional and friendly . We thank you for making our Anniversary special. Entertainment Chantal (the worlds fittest woman) you gave 100% towards your guests. Big Negative discourteous staff member Wendy, you know you did wrong!!
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 5 days ago
Dear dodgerreadinguk, Thank you for making Mystique St. Lucia your resort of choice and for taking the time to share your experience. We are thrilled to learn that your vacation was thoroughly enjoyed and will be sure to share your kind compliments with the entire team who will be overjoyed to receive your kind compliments. It was indeed a pleasure hosting you and we look forward to your return. Kindest Regards, Mystique St. Lucia, Management Team.
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M rolon wrote a review Jun 8
2 contributions4 helpful votes
Please take my review into serious consideration. Spend a little more money and book somewhere else. The pictures I posted should be enough for you to decide on whether this is a place for you or not. The condition of this resort has changed my perception of resorts for the rest of my life. I will never stay at a resort again. The front desk staff has a lengthy check in process which would have been smoother if they were more welcoming and more polite. We barely got a hello from the only worker that was behind the desk when we arrived. No refreshments served to us upon arrival. I felt as if I was intruding on this property. My family’s rooms were spread out and it was a concern when traveling with family especially my elderly mother in law and my 25 year old daughter who was harassed by the bell boy. She slept with a chair propped against the door every night. I felt great concern and kept watch while we were there. My mother in laws room key didn’t work for 4 days and it was not rectified by any of the managers until I shouted out of frustration and disappointment. We had asked everyday for a key, but our voices fell on deaf ears. One day as I was waiting to ask about her key, I noticed a family arriving and they were greeted with refreshments and two workers ready to help. Nothing like what we had. Everyone should have the same treatment upon arriving to a resort for vacation. I’m normally not this way. I work in a hospital and the first and most important part of my job is to make people feel important and safe. I did not have that experience at the Mystic. I had the exact opposite. Trip advisor also changed our meal plan which led to another issue. My rooms air conditioning unit was not working when we arrived but was fixed right away. The vents are dirty and moldy. I didn’t get into the pool because it was filthy. The restaurant and bartender were the only employees who were welcoming and friendly. They should be given a raise because they are not paid well enough in my eyes. The food presentation and selection could be better. Overall, my visit at the Mystic ruined part of my vacation and experience in St Lucia. It was very disappointing because we looked forward to this trip since Covid started. Good luck if you decide to stay with Mystic.
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Date of stay: June 2022Trip type: Traveled
3 Helpful votes
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear Millierey123, Thank you for choosing our resort and for sharing your feedback. It is truly disheartening to learn that your experience with us was in no way satisfactory and we extend our sincere apology as this is in no way the experience we aimed to provide; rest assured that every comment, concern, and recommendation shared has been noted and communicated with our management team for further review and investigation. As it relates to your comments regarding bedding, we must highlight that special requests can never be guaranteed and are strictly based upon availability, nonetheless, we do understand the disappointment. Regarding mold, we assure you that the health of our guests and staff is a priority to us and things of such nature are in no way taken lightly. Whilst an apology for any inconvenience you may have experienced will not change the past, we hope that you will return to truly enjoy the product that we grow each day, by proactively addressing shortfalls and quickly recovering from oversights. We would love to speak with you further to learn more about your experience and address any concerns raised, we have sent a direct message to your TripAdvisor inbox to initiate such. Kindest Regards, Mystique St. Lucia, Management Team.
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Rena W wrote a review Jun 7
1 contribution1 helpful vote
If you want Covid this is the perfect place for you. Once you have Covid you’ll be held up in your room like a hostage. There was only one person that make decisions and she was never available . Be prepared to be lied to and conned out of your money. It’s like a game with them as to when you can be released to go home. The Wi-Fi is nonexistent, there is little to no entertainment and one outdated restaurant that you have to make reservations for and wait an hour for your food.
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Date of stay: June 2022Trip type: Traveled
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear 871renaw, Thank you for choosing our resort and for taking the time to share your experience with us. It is, however, saddening to learn that your experience with us did not meet your expectations and for this, we sincerely apologize as our goal is always to provide the most memorable and enjoyable experiences to all of our valued guests. Our customer satisfaction is a top priority to us and the feedback shared has been carefully recorded and distributed to the respective personnel for further review as we identify our areas of opportunity and make any necessary improvements. Though we understand an apology will not change the past we to extend one with all sincerity and it is our hope that you will grant us an opportunity of redemption with a return stay that will most certainly surpass your last. Kindest Regards, Mystique St. Lucia, Management Team.
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sarah s wrote a review Jun 7
13 contributions3 helpful votes
+1
So good so why so bad!!. First of all let me say the staff are outstanding Zania maid,Trina & crystal resorption, Lisa chef,Troy & Johnathan Bar, Dwayan restaurant and many more The rooms it depends if you get an old room which badly needs ripping out and re doing or the new rooms which this has already happened. We had an old room and even though the bathroom is the main issue, the shower you can pee faster the decor is old and worn it has cracks everywhere and frankly out of the 60’s the rooms are spotless clean. You get fresh bottled water everyday, tea bags and coffee etc. Zania was our maid and she made our room extra special each day. The hotel again incredibly dated but clean the staff are always around cleaning inside and out the gardens are immaculate and hummingbirds are spotted feeding often. CHIC!! The only fine dining restaurant on site closed Wednesday and Sunday. Now the food well it’s al carte so size is small ie 2 prawns for starter lol. Now I had the lamb shank which was lovely and my husband had steak for main both very nice. Deserts are hit and miss and people had issues with these. The main issue with this restaurant is time now I know we are on holiday but the average wait time between courses is 30/40 minutes and it doesn’t seat a lot of tables and it’s pre book only so be prepared to wait why I haven’t worked out but the Good thing is drinks are free lol. (All inclusive only). Main restaurant- breakfast- egg station (chef on their lady I forgot to get her name) make’s amazing eggs anyway you want omelette, eggs Benedict etc. bacon, sausage, hash browns, local dishes, pastries, fruit etc the list goes on. Lunch- a mixed bag but always something good choice fresh pasta cooked your way, stir fry local dishes etc. Evening meal- this is where the problems start we didn’t have one good evening meal I don’t understand why or how they get the main meal of day so wrong when they get the other services so right the choices are horrendous please sort this out and listen to your guests. You clearly have talented staff so use them give them food to get it right! Mahi’s beach bar- good choice of food made to order but hit and miss we learned that If chef Lisa isn’t on then you might get cold even still frozen food !! The Roti is amazing if cooked properly. Now the pool the main hub for everyone and it’s so poorly maintained it’s not usable. The management have been informed several times of the issues floating scum on the water oil slicks clearly of suntan lotion, cloudy and round the outside is green mould. They said they were sorting and made a poor attempt even getting the scrubbing brush out to get the green mould off while children where in the pool near by. The pool guy does not have a clue how to maintain the pool and this was a major issue for us the entire holiday and it still wasn’t sorted when we left yesterday. We went in the pool bar area at bottom because we tried to enjoy our Holday and scum accumulated in deep end because the wind pushes all the water down that end. They don’t test it properly and when I questioned the guy about it he said it was 7 this morning and it’s dropped 2 but its 6 o’clock now so the chlorine is going in so it’ll be fine I pointed out people were still in the pool and he said I can’t tell them to get out the sign says the pool closes at 6! COME ON PEOPLE SORT IT OUT ITS NOT ROCKET SCIENCE MAINTAIN THE POOL!!! Pool bar the hub everyone is so welcoming learning names learning your drinks making cocktails all day they work so hard and yet always take the time to talk have a laugh with everyone Troy and Johnathan well done you both deserve a pay rise for work you put in. the location is amazing right on the beach. Plenty of beds for everyone and towels. The star fish and fish are spectacular. THE STAFF MADE THIS HOLIDAY. MANAGEMENT DO WHAT YOUR SUPPOSED TO DO AND GIVE YOJR GUESTS THE QUILTY THEY DESERVE YOUR STAFF WILL ONLY CARRY YOU SO FAR
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Date of stay: June 2022Trip type: Traveled
Room Tip: Take money for tips they staff deserve it
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1 Helpful vote
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear Y1103SYsarahs, Thank you for choosing our resort and for taking the time to share your experience with us. We are appreciative of your comments highlighting our hardworking and professional hosts and the amazing location of our resort. It is however regrettable to learn that your overall expectations were not met and we, therefore, extend a sincere apology. Our goal is always to provide the most memorable and enjoyable stay to each of our valued guests and this is in no way the experience we hoped for you. Every comment, concern, and recommendation shared is truly valuable to us as we continuously aim to improve upon our guest's vacation stays; rest assured that your feedback has been carefully noted and shared with the respective personnel for further review and action. We truly value your business and do hope that you will grant us an opportunity of redemption with a return stay that will certainly surpass your last and rebuild full confidence in our brand. Kindest Regards, Mystique St. Lucia, Management Team.
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wjb315 wrote a review Jun 6
Oxford, United Kingdom43 contributions50 helpful votes
Excellent time here for two weeks end of May. Came here in October , so knew what to expect and had a fantastic time again .All of the staff were excellent. So a big thank you to Crystal, Curvain, Troy, Nigel Jonathan ,Kimberley ,Kenneth, and Christophe on excursions .Room was excellent as were the restaurants especially Chic where Mark does a very professional job .We will be back in October! William and Elizabeth.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 2 weeks ago
Dear wjb315, What an amazing review! It is extremely refreshing to read and receive your excellent feedback about your return visit to our resort. Our goal is always to provide exceptional experiences to each of our valued guests and we think it's safe to say that your latest trip has been nothing less than that. Your commendations will undoubtedly be shared with everyone. We thank you for making Mystique St. Lucia your home away from home and we anxiously await your return. Kindest Regards, Mystique St. Lucia, Management Team.
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fjab wrote a review Jun 3
bristol uk1531 contributions81 helpful votes
We stayed for a week, arriving after a long journey...queues at Gatwick and St Lucia airports followed by a 2 hour transfer. I agree that the rooms are a bit tired but that wasn’t a concern for us. This is a low key quiet resort, which is exactly why we booked it. The rooms are large with a separate bedroom and sitting areas. The bathroom had a great shower, twin basins, WC and a deep bath. We had a ground floor room with a terrace. The buffet food was very good with plenty of choice, there was usually a fish dish of some sort each evening. We ate in the Chic restaurant one evening. Good food but very slow service. Quick service at the bar with a range of cocktails, I’d say that the drinks are quite strong! The adjacent beach is simply stunning, clear water, no seaweed, there are locals offering trips/jewellery but a polite “no” was well received. The staff were incredibly helpful and friendly. They could not do enough to ensure that residents have a great holiday.
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Date of stay: May 2022
Value
Cleanliness
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3 Helpful votes
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 2 weeks ago
Dear fjab, Thank you for choosing Mystique St. Lucia for your recent holiday and for taking the time to share your experience with us. We are appreciative of your comments highlighting our palatable cuisine, our stunning beach, the hospitable hosts and the variety of the cocktails that were enjoyed at our bars. It was certainly a pleasure hosting you and we look forward to welcoming you back for an even greater holiday experience. Kindest Regards, Mystique St. Lucia, Management Team.
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Hannah W wrote a review May 2022
London, United Kingdom150 contributions42 helpful votes
+1
I stayed at the mystique in April/May with my partner and we had an amazing time! We had a ground floor room which was good as we could easily get drinks and take them back to our patio. That being said, rooms higher up will give a better view. The room itself is extremely large and comfortable. Water and air conditioning worked perfectly and Suzanne came every day to keep the place spotless! The food and drinks are all great and the all inclusive was really good value. We ate at the chic restaurant twice and had no issues booking when we wanted to go. Food is buffet style and you serve yourself. Cocktails are made with pre-made mixers but this just helps everyone get served quickly. We never had to wait longer than a few minutes for a drink (and even that was a rarity). Hotel is in a great location and being on the beach was the best part of our stay. Getting a Sunbed was no issue. We couldn’t always choose between beach/pool when we came down later (and I mean after lunch) but this is to be expected. Yes some people do towel hog sunbeds but honestly doesn’t that happen everywhere? Most people when we were staying we’re sensible. We were able to get WiFi easily in reception/restaurant area. Apart from this you will struggle. The only thing that would improve the hotel is WiFi in the rooms (non existent atm). I visited the spa during my stay and had an amazing massage. We also used the gym. It’s a standard hotel gym, small but has all the equipment you need. We booked an excursion with the hotel tours company. However we did find there wasn’t too much on offer (a variety of the same boat trip), so we booked other excursions elsewhere. All of the staff are incredibly friendly. There are too many to name - they are all great. All in all the mystique is a great location right on the beach, with fantastic rooms and good value food/drinks. If I come back to St Lucia I would happily stay here again (and dare I say it, am missing it already!)
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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Response from Online Communications Manager, Owner at Mystique St. Lucia by Royalton
Responded 3 weeks ago
Dear K1426UZhannahw, Thank you for making Mystique Saint Lucia your preferred vacation destination. It’s a pleasure to read your lovely review. Our team consistently aims to provide memorable and enjoyable experiences to all of our guests and we are delighted to learn that the experience with us was nothing less than such. We are elated to receive your highlights of the lovely accommodations, location of the hotel, food and drinks variety and quality, and the friendliness of our hosts. We are truly honoured to have hosted you, we thank you for your perfect rating and we eagerly await your return. Warm Regards, Mystique Saint Lucia Management Team
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PRICE RANGE
$222 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal by rex hotel castries, royal by rex resort, royal st lucian
FORMERLY KNOWN AS
Royal St.Lucia Resort and Spa
LOCATION
CaribbeanSt. LuciaGros Islet QuarterRodney Bay
NUMBER OF ROOMS
96
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Frequently Asked Questions about Mystique St. Lucia by Royalton
Which popular attractions are close to Mystique St. Lucia by Royalton?
Nearby attractions include Splash Island Water Park Saint Lucia (0.1 miles), Reduit Beach (0.08 miles), and Ultra Lounge (0.3 miles).
What are some of the property amenities at Mystique St. Lucia by Royalton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Mystique St. Lucia by Royalton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mystique St. Lucia by Royalton?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mystique St. Lucia by Royalton?
Conveniently located restaurants include Jacques Waterfront Dining, Wingz N Tingz, and Buzz Seafood and Grill.
Are there opportunities to exercise at Mystique St. Lucia by Royalton?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mystique St. Lucia by Royalton have airport transportation?
Yes, Mystique St. Lucia by Royalton offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mystique St. Lucia by Royalton?
Yes, dry cleaning and laundry service are offered to guests.
Does Mystique St. Lucia by Royalton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mystique St. Lucia by Royalton?
Many travelers enjoy visiting Fort Rodney (1.4 miles).
Does Mystique St. Lucia by Royalton have any great views?
Yes, guests often enjoy the ocean view available here.