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Mystique St. Lucia by Royalton

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Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1060)
360
Panoramas (9)
Room & Suite (404)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Daily temperature and symptom checks for staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 8 hotels in Rodney Bay
Location
Cleanliness
Service
Value
Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bottled water
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
1093Reviews203Q+A100Room tips
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Popular mentions
Nicole H wrote a review Jan 14
55 contributions27 helpful votes
I spent 5 days here and truly the staff, food, ambience and view make it amazing and will definitely come back. But, some glaring issues were frustrating. Room 5/5 Absolutely stunning rooms, way better than expected. Incredibly clean and beautifully designed. Food 4.5/5 Delicious food but some things were not to my liking which is normal. As a St. Lucian, coming from my grandmother's home-cooked meals, some things just can not compete lol. The Chic restaurant and staff were also amazing and the food was delish! Staff 5/5 From the Second I arrived, they were friendly and helpful. A few staff to shout out for making my stay special. There are many more, but this e the few whose names I was able to catch: Chefs and wait staff Michaela Randy Harna Jemimma Janice Bar Troy Jonathan Nigel Maintenance Shovril Front desk Brian Spa Shameen - one of the best massages I have ever had. Ambience 5/5 Beach is literally a 30-second walk with all the amenities close by. The pool staff are a joy and are thoroughly entertaining and everyone was friendly and helpful. Issues Wi-Fi is absolutely dire. The hotel really needs to update their system or increase the routers as it is very bad. If you require data, i suggest paying for your own personal data to avoid the Housekeeping was fabulous but a very small niggling thing is they often forgot the complimentary waters in the room. It's not a big deal, but something that can be easily amended for a better stay. Air conditioning and other maintenance It took 3 days for my wifi box to be looked at and 2 days for the a/c unit to be fixed. This is not a fault of staff but likely the renovations needed for some units. Additionally, my room key did not work towards the end of my trip and had i not been on the ground floor, i would have been thoroughly frustrated, but this did not bother me too much. Overall, it was a wonderful stay and will gladly stay again
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Date of stay: January 2022Trip type: Traveled solo
2 Helpful votes
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stluciafriend wrote a review Jan 9
London, United Kingdom1464 contributions44 helpful votes
+1
On our arrival we were checked in by lovely Crystal and taken to our room. Our room was perfect for us, we had a bottle of Champagne and a plate of delicious cakes there for us. This was a wonderful surprise as we were so tired after a long day of travelling, all we wanted to do was unpack and enjoy our treats before sleeping. Everything in a room worked as it should do and we loved everything about #1113 and its location. We had a fantastic housekeeper, Suzanne who ensured that towels etc were replaced daily, also coffee, creamer etc. Suzanne did an excellent job of cleaning the room and getting rid of the sand that we always seem to bring in from the beach. Thank you so much Greta for allowing us #1113 which was perfect for our health challenges. .The on resort nurse was lovely and took our temperature each morning to check that we appeared to be healthy during this terrible worldwide Covid pandemic. We really appreciated the nurse. We always had breakfast and dinner in the buffet restaurant. We liked the way that we felt that it was very Covid safe as the staff allowed guests to choose food while the staff served it onto a plate. We found the food was wonderful and had a great choice. We spent most days on the beach and swimming in the beautiful calm sea. We always managed to get a palapa style umbrella on the beach. We did spend a wonderful day on Pigeon Island snorkelling an swimming in the sea. We also went on a Caribbean sunset cruise which was lovely.. We both enjoyed the entertainment in the evening. Andreas was a great singer with a super voice. the fire eating and limbo show was great. In fact we enjoyed all of the evening entertainment. We have absolutely no complaints about anything at Mystique St Lucia. We had an absolutely wonderful time and will certainly return
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Date of stay: December 2021
Location
Cleanliness
Service
4 Helpful votes
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 6 days ago
Dear stluciafriend, We are absolutely blown away by your amazing review! Our team consistently aims to provide memorable and enjoyable holidays to each of our guests while providing the highest standard of service and we are overjoyed to receive your kind compliments and praises of the holiday experience provided to you and your family. Particularly your highlights of our hard-working hosts and the appreciation expressed for their efforts fills us with gratitude and we will ensure everyone mentioned is commended for a job well done. It was truly an honor hosting you, we thank you for your perfect TripAdvisor rating and we truly hope to welcome you back to our shores in the future for another magnificent vacation experience. Warm Regards. Mystique St. Lucia, Management Team
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PennyW wrote a review Jan 8
Chester, United Kingdom4454 contributions113 helpful votes
Good points: Fabulous position, lovely arrangement of buildings around well maintained gardens leading to beach and sea with free water sports eg canoes, paddle boards, aged Hobie Cat on offer. Room was spacious, quiet, great views, excellent air con. Good quality toiletries which were replenished. Small but mighty hair dryer also iron and board. Hard working pleasant friendly staff, wifi through most of hotel. Unlimited visits to Chic a la carte restaurant. Food generally good though some buffets were disappointing. Disappointments: In room - lack of maintenance, doors sticking or not shutting, problems with shower temperature control and shower flooding. No safe. Filter coffee machine for making tea? The buffet arrangement behind screens was pretty hopeless, and as for having cats in restaurants! Not enough staff, strange prescriptive rules on drinks in room (we were on AI deal) ie not permitted to have bottles of beer or wine in room. Overloud music around pool bar, and didn't appreciate being pestered to join in a silly game - pensioners reading kindles on the beach are not the people you want. Would have appreciated an aquafit session however.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear PennyW, Thank you for choosing our resort and for taking the time to share your experience with us. We are appreciative of your comments highlighting the resort's location, well maintained gardens and it's proximity to the beach, complimentary use of non motorized water sports, spacious rooms, WiFi throughout the resort, Chic Restaurant and our hard working and friendly hosts. Regrettably, the shortfalls identified impacted the full holiday we hoped for you and for this we extend our sincerest apology as this is certainly not the holiday we hoped for you nor is it a true representation of our resort or brand. Our customer satisfaction is a top priority to us and the concerns shared have been carefully noted and shared with the relevant managers for further review. While we understand an apology will not change the outcome of your stay we do empathize with you and offer one with all sincerity and it is our sincerest hope that you will return to our shores in the future for an experience that will surely surpass your last and change any negative perceptions you may have of our resort. Warm Regards, Mystique St. Lucia, Management Team
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BrightonHarpers wrote a review Jan 7
Poynings, United Kingdom67 contributions56 helpful votes
After reading many negative reviews prior to arriving we were a little worried what to expect. On arrival we were quickly checked in and were given an arrival drink. The bell boy showed us to our room which was spacious and had a nice view. The shower was a large rain shower. There were no problems with availability of sun loungers on beach or pool. Most staff were very friendly, the food and drinks were ok. The location is amazing. The New Years gala dinner was brilliant with amazing fireworks.
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Date of stay: December 2021Trip type: Traveled with family
3 Helpful votes
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear BrightonHarpers, Thank you for choosing our resort and for taking the time to share your experience with us. We are delighted to learn that you enjoyed our amazing location, the New Years gala dinner, and the hospitality of our hard-working hosts who take the utmost pride in providing memorable experiences to all of our valued guests. We are truly honored to have hosted you and we do hope to welcome you back to our shores for an even greater experience. Warm Regards, Mystique St. Lucia, Management Team.
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Carl Wilson wrote a review Jan 5
Los Balcones, Spain3 contributions1 helpful vote
Spent Christmas and New Year here, Arrived quite late and first impressions were not good. This hotel is very very tired and in much need of a full refurbishment, most days had to suffer a cold shower.As the days went by you begin to accept it might be growing on you, mainly due to the incredible staff. The bar closed at 10.30 and often ran out of brandy, vodka and rum, considering the hotel was only about half capacity I was flabbergasted. The entertainment in the bar was good but started too early and finished far too early. The buffet was ok but the fine dining restaurant Chic was excellent. The hotel didnt make much of an effort on Christmas day but really pushed the boat out on New year's eve. Covid precautions were good with everyone having their temperature taken on a daily basis. All in all I would rate the hotel 6 out of 10 The food also 6 out of 10 The staff 10 out of 10 Location 10 out of 10
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from , Owner at Mystique St. Lucia by Royalton
Responded 1 week ago
Dear R6996UEcarlw, Thank you for choosing our resort and for taking the time to share your experience with us. Your comments highlighting the incredible hosts and the location of our resort are greatly appreciated. Ultimately, however, we were unable to exceed your expectations and extend our sincerest apology for this as we pride ourselves on being passionate people consistently making vacation dreams come through. The feedback provided and the concerns highlighted have all been recorded and shared with our Food and Beverage Manager, Maintenance Manager, and all other relevant personnel for further review and action. It would have been a pleasure to meet with you to discuss and address your concerns as we would've loved the opportunity to turn your holiday around. We are truly honored to have hosted you, we thank you for your review and we hope to welcome you back soon for a holiday experience that will certainly surpass your last. Warm Regards, Mystique St. Lucia, Management Team.
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PRICE RANGE
$251 - $598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal by rex hotel castries, royal by rex resort, royal st lucian
FORMERLY KNOWN AS
Royal St.Lucia Resort and Spa
LOCATION
CaribbeanSt. LuciaGros Islet QuarterRodney Bay
NUMBER OF ROOMS
96
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Frequently Asked Questions about Mystique St. Lucia by Royalton
Which popular attractions are close to Mystique St. Lucia by Royalton?
Nearby attractions include Splash Island Water Park Saint Lucia (0.1 miles), Reduit Beach (0.08 miles), and Ultra Lounge (0.3 miles).
What are some of the property amenities at Mystique St. Lucia by Royalton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Mystique St. Lucia by Royalton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mystique St. Lucia by Royalton?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mystique St. Lucia by Royalton?
Conveniently located restaurants include Jacques Waterfront Dining, Wingz N Tingz, and Buzz Seafood and Grill.
Are there opportunities to exercise at Mystique St. Lucia by Royalton?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mystique St. Lucia by Royalton have airport transportation?
Yes, Mystique St. Lucia by Royalton offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mystique St. Lucia by Royalton?
Yes, dry cleaning and laundry service are offered to guests.
Does Mystique St. Lucia by Royalton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mystique St. Lucia by Royalton?
Many travelers enjoy visiting Fort Rodney (1.4 miles).
Does Mystique St. Lucia by Royalton have any great views?
Yes, guests often enjoy the ocean view available here.