Check in was efficient enough with a small welcome drink BUT after travelling through the night we were disappointed that we had to wait until 1.00pm for a room and as such could not get a drink without paying. The room was excellent. The bathroom would benefit greatly from having a walk in shower rather than climbing into the bath. Housekeeping was generally very good, just a little niggle with toiletries not being replaced fully every day. The pool and pool area is excellent with exceptional service from the lifeguards. Buffet restaurant used for breakfast and lunch was a delightful experience. Particular reference to Raj, Buddha and Jenalyn. La Cucina the Italian restaurant was a delightful experience and made special for us by the manager Akbar, chef Lokraj and barman Arya. Dining here was a pleasure. On the dining front we were disappointed that there had been changes with the beach restaurant and you now have a 50% surcharge to eat there. Thankfully La Cucina compensated for this with their flexibility. The main bar area in the lounge and outside patio where some entertainment was held was a disappointment for 2 reasons. Firstly it took ages to be served and secondly both areas were smoke infested. Fortunately again we were able to resort to the bar outside La Cucina where again we were made very welcome. Pool bar but had good service in particular from Mary who made an excellent Pina Colada. Would we come here again? YES most definitely.

We went for a 2 night trip to Miramar Al Aqah with our 2 kids (10 and 7) for Mothers Day weekend. We drove from Dubai which was very pleasant particularly driving through the tunnels going straight through the mountains! The Miramar service is exemplary from the start. Valet parking was always available and pleasant; Reception efficient and comfortable, and the room we had (overlooking the pool, with easy access through sliding doors) was really nice. The room, while smallish had some sliding doors that could separate the kids sleeping area from adults, if the adults wanted to sit on balcony or watch tv. The rooms are completely soundproof The pool and beach are busy without being crowded, and there is a great DJ playing background music all day, and an animation team that we didn't really utilise. There is a boat hire/snorkel/scuba shop on site, and we took them for a snorkel adventure to 3 rocks and snoopy island and had a great time - seeing many turtles and cool fish. Our kids loved it. Take a pool noodle if you have youger kids, because they can float on that while watching the fish; but for older kids, its a nice reassuring float device for a few seconds rest. The snorkel trip may have been a bit cheaper elsewhere for a longer trip, but we were happy with 1.5 hours, and the guide was super. and it was more convenient. They are open for a little negotiation but understand its their job too! But most of all the Service at Miramar is outstanding. I mentioned to the reception it was mothers day, and they went out of the way to make it spectacular! They dropped a beautiful cake and flowers in to our room one night, and made a special table at Breakfast the next day. Thank you to MR Ajay for being so accomodating and understanding of the special moment which is Mothers Day. Mr Ajay was so flexible and i wish him and his team all the success for the future! These are the little things that make a hotel visit special, and we felt special from the moment we entered the Miramar If anything wrong, some guests did not really wish to wear masks. I think they are coming from countries where masks are not mandatory, but Miramar tried their best to ensure sanitisation and masks were available everywhere Well done to all the management and staff for a wonderful time for my family

Second time to visit the place, all perfect as always, lots of goods to remember , staff attitude is great , big thank you to staff name moamen in the majles restaurant, he was so nice to us and everyone. Pool was nice , beach is perfect and clean . 2 initiatives I can see the management took during the pandemic. 1.assigned staff roaming around the seats flashing spray with disinfectant materials. 2. The buffet managment is well in control, love the way they serve the food, almost full menu available like normal days, all staff standing behind the food station, blocking distance with glass dividers to avoid any contact, you need only to say what do you want and say how many , they will place the food in you plate. U would like to say well-done and tovsalute everyone efforts added to this resulted to great experience. I would love to suggest to keep managing the buffet same way currently happening even after the covid 19 pandemic . Thank you Guest Rm no#"2155. Checkout 5th aug .2020.