Castel Porrona is an amazing location, an ancient monestry re-adapted as distributed hotel and restaurant. The SPA is really impressive and the service in the SPA is excellent. The swimming pool is nice but unfortunately it’s all day in the shadow and as consequence the water was quite cold in my opinion. The service is overall good and the food is fantastic. Unfortunately we had the bad luck to sleep in a broken bad the first night. The day after when we have highlighted this issue they have tried to fix it and said “we tried to fix it please test tonight whether it has been fixed”. It was not and as consequence one more bad night. After the second compliant they moved us into another room (like an apartment). We unfortunately discovered that the shower was not working... We waited a bit before receiving the next and final destination. It seems that even though the employees are amazing the director was not up to the the expected standard. Apart from this it was a very nice stay thanks to the SPA and the great staff! …
I travel hundreds of thousands of miles a year and this is one of the nicest places I’ve ever stayed. The restored castle is immaculate with all the amenities, but lots of 12th century character. Super nice staff. Gorgeous surroundings. This is a place to get away, not to have a bustling tourist villageS
My husband and I decided to have a couple of nights at this beautiful accomodation- turned out to be a lovely break on our Italy trip. We enjoyed the spa for an afternoon (unfortunately a very cold, windy two days impacted on our outdoor pool time!), wine tour of the Moltacino area and absolutely enjoyed thoroughly our meals at the restaurant there. We had a lunch and two dinners and the food was perfect! The service matched the perfection of the food. We both thought the food at the restaurant was the highlight of our trip so far. The room was spacious with a nice layout. Great view over the grounds in the castle. Loved it all!
Castel Porrona is the perfect place to live the Tuscan hospitality. Aldo and his team are always over reaching our expectations. We traveled a lot around the word but this place definitely worth every penny!!!! Dont expect anything than the best!
This hotel was a huge disappointment, and I hope this review can help others avoid making the mistake of staying here. As many others have stated, the air conditioning was a huge problem. The AC units in each room just did not work, and as there are only tiny windows in each room (old castle) it is impossible to get any fresh air/breeze. We also had several other issues - our initial room reeked of smoke. The walls are covered in fabric, which must absorb smells and make this issue worse. When the problem was first brought to the staffs attention the solution was to "air out" the room, which did not work. After an unpleasant night we were moved to a different room which did not smell, but when trying to take a shower we discovered there was no hot water. The room they changed us to was an upgraded room which we didnt really care about - we just wanted a room that didnt smell and had working hot water/AC! They were able to fix the hot water issue within about 5 hours, but it was still a pretty big inconvenience for a '5 star' facility. Dinner was mediocre at best (and overpriced). The only thing I can compliment is the wonderful pastry chef. The breakfast pastries were excellent.…
I have been in Castel Porrona with my wife for a lovely weekend, the place is very beautiful, you can feel the history everywhere around you. Rooms are very big and well decorated with modern amenities. We liked a lot the beautiful spa, spending all day between sauna, massages and the internal heated pool. Dining in the restaurant was a great experience, you can choose inside restaurant, more elegant, or the open air patio. You can find easier BIO preparation or gourmet food at the same time. Good wine list and excellent house wine. We look forward to retourn asap
The unconventional layout of the hotel - dictated by the adaptation of the original borgo buildings - gave a lack of indoor lounge/communal areas which may not appeal to everyone. But the place is undoubtedly steeped in history and character. Our room was very comfortable but let down by a leaky shower. The attractive restaurant served very good food with excellent and friendly service throughout.
When we checked in the staff was very polite and courteous. We were assigned a room that was black, dark, stuffy with only 1 window that was 30 in by 24 in. The a/c was not working. The manager came to explain there was a problem with the air conditioning and that it was turned off since it was later in September. The room was very uncomfortable. See other write ups about the a/c. We were finally switched to another rooms with cross ventilation which was quite satisfactory. The food was good but not 5 star. The beef carpaccio was average. The pasta was fair. My pork tenderloin was very good but my wife's beef was tough. Good but no were near 5 star
We loved our stay. Everything is perfect. The restaurant is of an excellent standard, the rooms are splendid. The SPA is beautiful .... it feels so good, the staff is both discreet and extremely attentive. We are waiting for one thing, Return to castel Porona
After numerous visits to this beautiful region of Tuscany, we were looking forward to bringing our family along with us on this trip. Prior to, and after Poronna, we stayed at two other wonderful 5 star properties in Florence and Rome (Portrait Firenze & Hassler) which both totally lived up to their billing. Unfortunately, Castel Porrona fell woefully short. To be fair, let me start by saying that the staff were all very pleasant, and seemed to truly try their best. We booked 2 deluxe rooms and 1 suite, for 3 nights at the end of August. After being taken to our uncomfortably warm rooms, we were shown how to adjust the air conditioning controls in order to have them operate most effectively. When we returned from dinner, only to find all 3 rooms even hotter than when we checked in, we called downstairs. Within a few minutes, a staff member scurried up to our 3 rooms, with 2 portable fans. We were only told then, that they had been having issues with their AC, since the beginning of the summer! When we asked for a 3rd fan, for our 3rd room, we were told that they had no others available. The next day they ushered in a couple of portable AC units for 2 of our rooms, (which really, were only marginally effective), while our 3rd room was left to make do with only a portable fan for the balance of the stay. When hotel guests have to continuously shuttle a portable fan between the bedroom and the doorway of the bathroom, in an effort to stay comfortable, something is wrong. At checkout, when I expressed our dissatisfaction and disappointment, I was given a laundry list of excuses. "It's been a very hot summer", "we realize now that our AC system needs to be changed" and "if you come back next summer, things will be much better." Sorry, I don't think so! My biggest issue here is that if you advertise yourself, and are charging rates as that of a 5 star property, wouldn't you think it fair to advise hotel guests in advance, that your AC is not functioning? So unsatisfactory were their excuses, that they only served to reinforce the feeling, of having been totally taken advantage of. Clearly, management places much greater value on the Euro, with total disregard for the comfort of their guests, as well as their own reputation.…