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Residence Inn Atlanta Buckhead/Lenox Park

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Residence Inn Atlanta Buckhead\/Lenox Park
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90 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Reviewed 3 weeks ago

Front desk staff was very pleasant and got me into a room earlier in the day so that I could prep for my meeting. Workout room is very nice with towels and wipes. Free breakfast in the morning had lots of options.

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Helpful?
Thank Rosemary R
Danielson, Connecticut
Reviewed December 31, 2016

The location of the hotel is great, but the parking deck is horrible: tight spaces to many cars take two. The elevator and the hallways smell. I had to hang our dirty shower curtain myself, and the molding around the floor was pealing. I don't know what happened in this room before we arrived, but the front door latch was...

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Helpful?
Thank greggray99
Jason S, General Manager at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

I wanted to reach out personally to apologize to you for the issues you experienced during your stay with us. We recently took over the hotel and are working hard to make improvements across the board. Next week we will begin a renovation to various aspects of all guest rooms that should address many of the condition and smell issues...

A TripAdvisor Member
Level Contributor
4 reviews
3 helpful votes
Reviewed December 27, 2016 via mobile

Seriously. Dirty... rude front desk, waiting for someone to bring blankets and pillows for roll away.... been waiting a long time and it's almost midnight. Bathroom door handle is broken and falling off...should I go on? 2 more nights!!! We've stayed in too many Marriott properties to count and this is hands down the worst!!!

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1Thank A TripAdvisor Member
Jason S, General Manager at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

I want to apologize for the experience that you had during your most recent stay. We take pride in our cleanliness and service, and during your visit, we obviously let you down. Please know that we are working hard every day to improve and your comments direct our training to the areas where they are most needed and will have...

Seattle, Washington
Reviewed December 17, 2016

My wife and I stayed at Residence Inn Lenox Park for a month in September. We can tell you in a nutshell, that maintenance has been poor to non-existent, rooms lack basic amenities, the free breakfast is substandard, and the staff does the minimum necessary. The only positive is the location is great. This Residence Inn matches the original design...

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Helpful?
2Thank travelers_informer
Jason S, General Manager at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

I want to extend my apologies to you, travelers_informer, for the issues that you experienced during your stay in September. I wanted to let you know, that the owner and the management company did indeed change for this hotel. We are working hard to improve the hotel including replacing the entire hot water system, while also completing a renovation of...

Lagos, Nigeria
Reviewed November 10, 2016 via mobile

I had my worst experience in an hotel in the USA during my stay here , this is an old, poorly maintained and managed Hotel. From the rude front desk staffs , to the poor Wi-Fi services, bathroom door that jammed at 1a.m , to the toilet and bathroom tub that refuses to flush , added up to completed my...

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2Thank Heroesnig
Reviewed October 30, 2016 via mobile

The staff was very kind and attentive. The major problem that I had was the bed or mattress. The mattress was very hard and uncomfortable. Also, the hotel only offers queen size beds. The pool is outside. The housekeeper walked in the room without knocking. The breakfast was good but basic. They did have turkey sausage which was a plus....

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Thank KP R
Catonsville, Maryland
Reviewed September 18, 2016

I usually don't like to write bad reviews for any property, but I must say that this is one of the worse experiences I have ever had at any Marriott property. I stay in hotels quiet often because I travel a lot, but this is one property that will never see me again. Positive: Great location, so I thought. Quiet,...

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2Thank tix2travel
United States
Reviewed September 5, 2016

Using points, there's 3 Marriott properties in this area, all needing 15k points per night, all with complementary breakfast. We were staying 3 nights. I called this property and got a very sweet woman. I asked which of the 3 she'd recommend. She made a nice pitch for hers over the others for various reasons. One was the variety of...

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1Thank Mr D
Jason S, Director of Sales at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

I apologize for this being your experience at our hotel. This is not the level of service we set out to give our guests. Thank you for taking the time to write this review. We hope that the next time you visit your daughter, you give us an opportunity to provide you with a better experience.

Roanoke, Virginia
Reviewed August 9, 2016

Located in a quiet business park with adjacent businesses and apartments. Good tree canopy, sidewalks and ideal place to walk the dog. Very quiet...no nearby freeways or busy streets. Staff was courteous and helpful, but the hotel was not busy, either. Breakfast was average to below average. Coffee very good. Our main complaint is that the HVAC is somewhat noisy...

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Helpful?
Thank chiknlvr
Jason S, General Manager at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

Thank you for your feedback! We truly appreciate you taking the time to tell us how we can make your stay better. We look forward to seeing you again during your next visit.

Jacksonville, FL
Reviewed August 6, 2016

We arrived at 1:30PM, early check-in and Ashley, front desk staff was kind enough to allow an early check-in. She was very pleasant and asked it we had any special request. I asked her if we could please have a quiet room that was located close to the elevator. She assigned us a wonderfully located room on the third floor...

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Helpful?
Thank bigpaJacksonville_FL
Jason S, General Manager at Residence Inn Atlanta Buckhead/Lenox Park, responded to this review

Thank you for your response! We are glad you enjoyed your stay and will share with Ashley your positive experience with her.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Residence Inn Buckhead Lenox Park hotel offers 150 spacious suites ideal for both 1-night and extended stay visits. We have perfected the hotel experience by combining all of the comforts of home with our passion for making every guest feel welcome. Our unique setting allows our guests to relax and enjoy the Lenox Park grounds, while being within walking distance of Buckhead shopping, businesses and nightlife. ... more   less 

Additional Information about Residence Inn Atlanta Buckhead/Lenox Park

Address: 2220 Lake Blvd NE, Brookhaven, GA 30319-5310
Location: United States > Georgia > Brookhaven
Price Range: $126 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Atlanta Buckhead/Lenox Park 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Atlanta Buckhead / Lenox Park Hotel Atlanta
Residence Inn Buckhead
Atlanta Residence Inn
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Atlanta Buckhead/Lenox Park staff and other travelers.
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Questions? Get answers from Residence Inn Atlanta Buckhead/Lenox Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“higher floors are always quieter”
 of 5 bubbles 269rosemaryr, 3 weeks ago | Read review
“Hot Tub, Pool, Great Free Breakfast”
 of 5 bubbles lapearl521, Jul 19, 2016 | Read review
“Hotel is about 5 minutes from Lennox Square.”
 of 5 bubbles dhcsmc321, Nov 21, 2015 | Read review
“Upper level rooms away from the elevator.”
 of 5 bubbles stevenw148, Nov 18, 2015 | Read review
“Top floor, no noise from above.”
 of 5 bubbles Dee827, Oct 5, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question