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Novotel Twin Waters Resort

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Novotel Twin Waters Resort
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2,974 Reviews from our TripAdvisor Community

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Showing 2,958: English reviews
Sydney, Australia
Reviewed yesterday NEW

Yes it was peak season and we expected it to be busy. The place cannot cope when it is anywhere near full. The restaurant was overbooked, overpriced, understaffed and numerous buffet items were running out. Breakfast was a joke with a queue out the door trying to get in. Again, overpriced and under resourced. Asking for a refund on checkout...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank O6598GVianm
Gold Coast, Australia
Reviewed yesterday NEW

We all had a great time, There was so much for the kids to do in and out if the water,with games room, Xbox, petting zoo that visited on a rainy day, mini golf, pool, hot tub, paddle boarding kyacking, the list goes on. We will definitely come back. I loved it. The staff were friendly and helpful.

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Helpful?
Thank charlierose79
Reviewed yesterday NEWvia mobile

I really struggled in giving the Novotel Twin Waters only 3/5 because the room was pleasant, the buffet breakfast was great value and with plenty of variety and the environment was beautiful. In the downside however the resort was crowded, the pool was packed with nowhere to sit and barely anywhere to swim, there was no organisation around the kayaks...

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Thank Aaron R
Greater Newcastle, Australia
Reviewed 2 days ago NEWvia mobile

We stayed here with our 9 month old baby. I had low expectations about this resort. It's not the type of accommodation we would usually choose and we were staying in peak season so I was caught up in the price we paid. Overall, we had a good time here and would consider staying again at a cheaper price. Pros...

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Thank Aus_Jess_742
Reviewed 3 days ago NEWvia mobile

This is our 4th visit in 6 years. As our family has grown in size, and the kids have gotten older it has become even more compelling to return. I know lots of folks love the allure of taking the family to Bali or to Fiji, and whilst I am yet to go to either (just don't see the attraction...

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Thank Darren M
Queensland, Australia
Reviewed 3 days ago NEWvia mobile

nice family weekend away ... kids had fun with lagoon activities that were provided... drinks were cold and food was nice ... highly recommend the buffet ..... cleaning staff who was in the pool area 16/1 @ 6pm needs to be speak to guest like human and not yell at them to LEAVE!

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Thank Rachael M
Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

This is the 2nd time we have visited and this time I brought my sister and her kids. What can I say, the kids were kept so busy with all the activities they literally fell into bed at night. Ordered food and drinks by the pool which were great and so convenient. Only negative is that I think the dinner...

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Thank Caroline D
Brisbane, Australia
Reviewed 3 days ago NEW

Spent 4 nights during the peakiest part of the recent Christmas break. Three generations, variously totaling 6 to 10. Enjoyed their Christmas lunch buffet with 15 people, all v happy. We were actually staying for 3 weeks at their sister facility on the same site, but as we booked too late, relocated here for a 4 day period. There are...

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Helpful?
Thank taringapete
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi taringapete, Thank you for your feedback, it is great to see that the family enjoyed the stay following you time at the Sebel Twin Waters. the team look forward to welcoming you back agian soon .

Sydney, Australia
Reviewed 4 days ago NEW

Review collected in partnership with Accorhotels.com
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1Thank traceywI2342LL
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Gold Coast
Reviewed 4 days ago NEWvia mobile

The resort is extremely tired with the complex design and condition reminding me of an old public school. The rooms were dirty and run down, the wine glasses and coffee cups all had lipstick marks. We booked for 4 people and my kids had to sleep on a shocking pull out sleeper couch. Booked for 4 people and only had...

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1Thank kirkslater
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Kirkslater, Thank you for taking the time to provide feedback regarding your stay. It is disappointing to read that the resort didn't meet your expectations in regard to a number of areas, please accept our apologies for the impact these areas had on you stay. As a note all of our room types and bedding configurations and in room...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 4 star Novotel Twin Waters Resort is located on the Sunshine Coast in Queensland, only 5 minutes from the airport. The hotel has 361 rooms and is set in tropical gardens, surrounding a central private lagoon with sandy beaches. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to windsurfers and kayaks and there are four restaurants and three bars to choose from, plus a Kids Club, day spa and a wide range of leisure activities to enjoy. ... more   less 

Additional Information about Novotel Twin Waters Resort

Address: Ocean Dr, Twin Waters, Queensland 4564, Australia
Location: Australia > Queensland > Sunshine Coast > Twin Waters
Price Range: $103 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Twin Waters Resort 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Novotel Twin Waters Hotel Mudjimba
Novotel Mudjimba
Mudjimba Novotel
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Twin Waters Resort staff and other travelers.
13 questions
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Questions? Get answers from Novotel Twin Waters Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room facing the lagoon, much nicer.. Some rooms face gardens/ bush & there are sandflies.”
 of 5 bubbles MelM793, 2 weeks ago | Read review
“pool and or lake”
 of 5 bubbles BerniceD885, 2 weeks ago | Read review
“We enjoyed our garden view room on the ground floor. Very handy to carpark, no stairs. Not much noise except from the aircon at night, but managed to sleep through it. Daughter had atwo bedroom facing the lagoon. That was fantastic. Stacks of room nice grass area at the front. ”
 of 5 bubbles 372vickit, 2 weeks ago | Read review
“Lagoon side is nicer.”
 of 5 bubbles romatraveller2015, 4 weeks ago | Read review
“Request a room on the outer wings to avoid noise created from the water park.”
 of 5 bubbles SMHA00, 4 weeks ago | Read review
5 of 5
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