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Novotel Twin Waters Resort

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Novotel Twin Waters Resort
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2,836 Reviews from our TripAdvisor Community

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Showing 2,820: English reviews
Gold Coast
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for 3 nights during the school holidays and as far as family resorts go this was great, loved the pool, the beach, the water sports, games rooms etc even the twin room was fine however as it was school holidays the resort was at max which is fine but why would management not hire more staff ? Aqua bar... More 

Helpful?
Thank GoldCoastGillos
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Room wasn't ready at check in had to wait an hour and a half longer to check in. Accor members do not receive full benefits for example no discount for breakfast NO discount at cafe or for drinks and No discount for spa. The only 2 good things about this place is the location and free water sports. Rooms are... More 

Helpful?
Thank Cinta84

Travelers are raving about these Twin Waters hotels

Sydney, Australia
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Very nice Resort I arrived around 11:30pm and all food and room service was closed Manager on Duty opened up the Deli for me so I could grab some sandwiches and drinks and charged back to my room I was very happy he done this for me. He went out of his way to help Room was great as well... More 

Helpful?
Thank Phill R
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Lets travel back in time to the 1950's which was the last time this place was decorated (and perhaps cleaned adequately). Add to the seriously dated and worn decor of the rooms a smell of drains and there you have it. We were here for a work function and I brought my son for a few days of r &... More 

Helpful?
1 Thank Bell247
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Bell247, Disappointing that you didn’t enjoy your stay. Disappointing to receive a review from your stay 12 months in October 2015 . Please be assured that constructive feedback is shared with the team More 

Leeds, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Staying in rooms over the lagoon, listed and priced as the best. Overall very nice but looking tired and needs an update. Staff were great but food hit and miss. Nice area but more for the family than a couple.

Helpful?
1 Thank ozzieguy65
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi ozzieguy65, Thanks for taking the time to provide feedback. The team are pleased that you enjoyed their service and hope that we can welcome you back again soon. More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We have stayed at Novotel Twin Waters a number of times over the past few years as it is a great resort for families. This time, we stayed in a King Suite. We loved the extra space but were very disappointed with the cleanliness of the room....the bed linen had small permanent stains on it, the sofa bed had a... More 

Helpful?
1 Thank BrisLisa
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear BrisLisa, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast. I am sorry that your experience did not meet your expectations in regards to your room’s appearance and cleanliness and the issue you face with deceased wildlife in the lobby; please allow me to express my sincerest apologies.... More 

aussiesseetheworld
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The answer: When it is a school holiday playground for locals who live in the area and take over the leisure activities provided for paying guests. Twin Waters is a great spot for a holiday, but a poorly monitored wrist band system means that the resort's much touted family friendly facilities are badly impacted when whole families and groups of... More 

Helpful?
Thank aussiesseetheworld
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear aussuesseetheworld, Great to see you back again and thank you for your continued loyalty in being Accor Vacation Club member. I note your feedback follows the same message over the past 3 years following your stays at the resort; again I am unsure if you are staying at the Novotel Twin Waters or at our sister property the Sebel... More 

Gold Coast, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Staying at this resort currently and although good value for money, food and service pathetic. Trying to get a coffee and there is not even a decent system to order coffee! No signs who orders and who pick up, just a bunch of people mulling around trying to get coffee. Not sure where they get "managers" for the resort or... More 

Helpful?
1 Thank Sias E
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear Sias E, Thank you for your real-time feedback. Whilst this feedback has not been received before the team will review your comments and action accordingly. A member of our management team will be in touch with you today as I note you are staying with us until tomorrow. More 

Wellington, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I rented 1 one bedroom room. Fairly spacious and relatively well equipped. Overall a bit tired, but functional none the less. Shared laundry facilities. Internet, free if le club silver or higher speed limited to 512kb/s. Big resort, 300+ rooms, would have been quite something 20+ years ago but is now pretty dated and tired. Still tranquil setting, with restaurant/bar/pool/water... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank nak328
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear nak328, Thank you for your feedback regarding your recent stay with us. The team are pleased that you enjoyed your overall stay with us and hope to see you back again in the future. More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Cannot really fault the Novotel @ Twin Waters. Everything is catered for, kids activities, water sports, spa & treatment rooms, restaurants and cafe, just park your car and relax. We've stayed a couple of times but most recently in a lagoon view room, 1 bedroom with kids sleeping on the fold out sofa. Bathroom and spa bath were spacious and... More 

Helpful?
Thank A P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
The 4 star Novotel Twin Waters Resort is located on the Sunshine Coast in Queensland, only 5 minutes from the airport. The hotel has 361 rooms and is set in tropical gardens, surrounding a central private lagoon with sandy beaches. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to windsurfers and kayaks and there are four restaurants and three bars to choose from, plus a Kids Club, day spa and a wide range of leisure activities to enjoy. ... more   less 

Additional Information about Novotel Twin Waters Resort

Address: Ocean Dr, Twin Waters, Queensland 4564, Australia
Location: Australia > Queensland > Sunshine Coast > Twin Waters
Price Range: $111 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Twin Waters Resort 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Novotel Twin Waters Hotel Mudjimba
Novotel Mudjimba
Mudjimba Novotel
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