We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Palace Hotel

Booking.com$25*
View Deal
06/04/2017 06/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Palace Hotel
Add a photo
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

88 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 48: English reviews
Start your review of Palace Hotel
 Click to rate
Reviewed 4 weeks ago via mobile

When I booked this hotel, I didn't expect much because so many bad reviews for this one. Specially for clean & ac matters. But when I finally checkin (at 1pm. Well thanks for that), I must say this hotel is not as bad as I was thinking. The superior room is big and very worth it for budget traveler price...

 Report
Helpful?
1Thank Ursula G
Reviewed April 2, 2017

My sister in law booked two rooms from Agoda with the same price and preferences, but it turned out that one room has AC while another one doesn't. It's fine for me to stay in a non-AC room if the window is facing gardens or pools where pollution is minimal, but ours was facing the main road and parking area....

 Report
Helpful?
1Thank rein_arashi
Jakarta, Indonesia
Reviewed November 25, 2016

when my wife was working there, and then her Phone is missing and I see respond from the palace hotel cipanas is the Best, once again thankyou cipanas palace hotel, BestRegards Melkianus Abia, palace hotel cipanas very comfort and clean and awesome

 Report
Helpful?
Thank abiamelki
Jakarta, Indonesia
Reviewed November 20, 2016

I booked 5 rooms for our family Holiday. everything is okay, the food is okay, the room is okay ( some need more improvement) especially the bath room. a bit smelly. the pool was great, the childrens play ground is just awesome and the staff is very friendly.

 Report
Helpful?
Thank rally k
Dubai, United Arab Emirates
Reviewed October 30, 2016 via mobile

The room was so dirty , towels so poor that you can't use due to spots in all towels , bed covers are rabbish and breakfast not tasty and also you feel items are not clean to be used . For all visiting puncak please avoid staying in such hotel where you spend money for nothing . There is even...

 Report
Helpful?
Thank mozaalari
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Mozaalari, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in October 2016. We also apologize for any inconvenience that occurred during your stay at our hotel such as the hygiene of towel and also bed cover, bad looking breakfast (no tasty) and there also no blow dry in rest...

Jakarta, Indonesia
Reviewed October 15, 2016 via mobile

My first impression that this hotel was amazing. Lobby area is perfect, they have lounge also. Entertainment corner with pool table. Until I enter the room, the floor is a old tiles with stain all over. The furniture is new (i think) but there are stains also on my pillow sheet. They have no AC, it doesnt matter at night...

 Report
Helpful?
Thank Ang Leonard A
GM-PHC, Manajer Kantor Depan at Palace Hotel, responded to this review

Dear Mr. Ang Leonard, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas and gave us the positive feedback. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the...

Muscat, Oman
Reviewed September 2, 2016 via mobile

The palace hotel is very bad... The rooms are smelly.. bed sheets are too old stained.. toiltes and toiltress are old need to be replaced. The whole hotel requires to be renovations. You need bed sheets from home to stay here. The cleaness of the hotel is poor.

 Report
Helpful?
Thank Abdullah a
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Abdullah A, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in September 2016 Our deep apologize for the inconvenience that occurs when you stay at our hotel where there are few facilities in the room which is not functioning properly and also lack of cleanliness in front of room,...

Riyadh, Saudi Arabia
Reviewed August 6, 2016 via mobile

I have booked this hotel, and had a reservation of 3 rooms. I had had two rooms facing the road which was really noisy and we couldn't sleep because of the sound of motorcycles and horns. It last even during the late night.. the breakfast was mostly Indonesian but there is egg, cornflakes, croissant and varity of drinks. The overall...

 Report
Helpful?
Thank Hakeem I
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Hakeem I, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the future. Once again, we would like...

Reviewed July 28, 2016

it should be better than standard but this hotel sems not well maintained. room has smell, no ac but don't have good ventilation so it's hot. car park around its hotel, so noisy at the morning. Amenities at bathroom are poor, Towel is far from white colour which it the genuine color is white and smell not good.

 Report
Helpful?
Thank Sclucido
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Sclucido, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the future. Once again, we would like to...

Reviewed July 25, 2016 via mobile

I got there sick around 11 am and asked if it was possible to have an earlier check in so I could get rest and they approved it, feel so happy 😍 Staff very friendly and helpful and our room was cleaned but didn't have balcony too bad 😔

 Report
Helpful?
Thank Angel M
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Ms/Mrs. Angel M, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas and gave us the positive feedback. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the...

Questions? Get answers from hotel staff and past guests. Ask a question

84 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (84)
Viewed
Bathroom (9)
Viewed
Hotel & Grounds (10)
Viewed
Dining (11)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (1)
Viewed
Other (47)
06/04/2017 06/05/2017
Hotels you might also like...
Travelers also viewed these Puncak hotels
0.0 mi away
Casa Monte Rosa Hotel – Puncak Mountain Resort
0.0 mi away
Hotel Parama Puncak
Hotel Parama Puncak
#14 of 24 in Puncak
95 reviews
0.0 mi away
Grand Ussu Hotel & Convention
Show Prices
Show Prices
Show Prices
0.0 mi away
Royal Safari Garden Resort & Convention
0.0 mi away
Bukit Talita Mountain Resort and Spa
0.0 mi away
Puncak Pass Resort
Puncak Pass Resort
#4 of 24 in Puncak
198 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Palace Hotel

Address: Jl. Raya Cipanas, Puncak, Indonesia
Location: Indonesia > Java > West Java > Puncak
Price Range: $32 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palace Hotel 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Booking.com, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Spa Hotel in Puncak
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“very comfort”
abiamelki, Nov 25, 2016 | Read review
“try to ask for the room far from the restaurant or loby..they have music till 9pm...”
rallyk2016, Nov 20, 2016 | Read review
“Deluxe for the pool view, Superior for the road n mountain view (i guess). Pick on 3rd or 4th floor if you like a better quiet place.”
rover_rovero, Mar 27, 2016 | Read review
“Take room in the 3rd or 4th floor. Lower level rooms will liable to get spot-lighted by cars in the evenings.”
Hardilan, Mar 10, 2016 | Read review
“best view room: swimming pool or green area”
bmanbudiman, Dec 6, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$25* /night
View Deal
Cancelon$38
Priceline$28
Expedia.com$37
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates