Hotel is dirty, rooms are dirty, staff is rude, food is OK, don’t go to this place. You will get rush out of the restaurants. They’re is no beach. No transportation between hotels anymore. Unable to make reservations for restaurants. Entertainment is OK
Check in There is no in advance Chek in, the personnel at the lobby desk are not helpful in resolving issues with the registration. In our case we paid for transportation from and to the airport through the hotel website. However the person at the desk said that the transportation did show up in the registration and that he can't do anything. When asked for the activities of the hotel (it is an "all inclusive" ) the same person at the lobby desk said that he does not anything about shows or presentations. Arriving early is a waste of time unless you would like to pay extra for using the hotel venues until the registration time (3pm). If you decided to come to this hotel, you are better off by paying the taxi a the airport (about $35000 COP or $9 USD) . Booking transportation through the hotel will cost you two or three times that). Wifi It is recommended to buy a local sim card, wifi is basically non existing in this hotel. It only extents about 30 ft from the lobby area. No wifi in the rooms and the quality of the connection is extremely poor. Pools There are three pools two of them are very small, about 30ft x 25ft, at the time of our registration one of them was "in maintenance " , however, there were people swimming in it without restrictions. Pools are in fair condition, maintenance signs show the decay in this hotel. Restaurants There is a buffet restaurant and a Japanese specialty restaurant. Reservations are required for the latter, the reservation is easy through the hotel website. This hotel is more than 30 years old. The buffet restaurant is antiquated. Service is good in general. However, we found ants in the desserts and the overall quality of the meals is fair. Rooms Room size is small for a family of three. (~12ft x 20ft) At the time of our visit, many of the rooms didn't have air conditioning! , however they were assigned to new travelers. There are no A/C controls in the room. There is no coffee or tea kettles, no enough towels. (Should ask for them in the reception). Water in the island is not for drinking! .water pressure in the shower is good. Beach After the latest hurricane in 2019, the beach in front of the hotel was eroded. There is no more than 30 to 40 ft of Beach front and a main street shall be crossed from the hotel to get to the beach. Beware of the sanitary conditions of the coconut drink stand in front of the hotel. Covid 19 There are several sanitizer stations in the hotel, however some are damaged or the sanitizer bottle have residues glued to the stations which make them look dirty. The hotel do hard cleaning of the pool deck every night. General Conditions Overall, Decameron San Luis is an outdated "all inclusive " hotel. The maintenance is poor and it is in a state of general decay. Pools, restaurants, lobby, corridors, etc are not inviting.The service is poor with a few exceptions. The hotel is very small compared with the "all inclusive " standards in the Caribbean. "You are just another traveler" is what an hotel employee told us. One item that might not be of interest for all is the fact that the structures of the facilities have not yet been upgraded to withstand strong wind storms (hurricanes) it is noted in the front stores and the roof connections. In general, look for other hospitality options if you are planning to go to San Andres.…
While the grounds are ok, the rest of the experience is terrible. The water was shut off, the air conditioning can't be controlled from the room and kept at a freezing temperature. Only 2 of the 3 restaurants are open and there was only one waiter for dinner. The app to book dinner reservations and other events does not work and has been done for days and the people at the front desk are un friendly. The free transportation does not really exist.
This is a hotel for locals. Low grade food the same thing over and over. The Japanese restaurant well just because you put soya sauce on it does not make it Japanese food they served rice with soya sauce vegetables with soya sauce and cubed bed with soya sauce. This has to be the worst place I have been to the only positive thing I can say is the staff are awesome with the exception of the front staff as they are grumpy and not helpful at all our taxi driver gave us more information than they did And there is black mould in the bathroom
The room has black mould and the food out of a rating of 10 it gets a 4 I have been to a lot of resorts this one is the worst But the locals love the crappy food and that is what is here locals This is a place for locals same food day after day and very poor quality