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Hotel Mascotte

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Hotel Mascotte
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66 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at this hotel for 1 night it is bang in the middle of a the square, it's a lovely old building there is no lift at this hotel, stairs are very steep but the hotel is full of character our room was on the top floor it was a wake up call the room was very traditional the... More 

Thank bags52
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear bags52: Thank you for sharing your experience. We are right now making some importat repairing in our hotel with the hope of having some much more comfortable facilities and consequently, more stiafied guests. It will be a pleasure to be your hosts again in your next visit to Remedios. Best regards, Ana L. Castañeda Public Relations More 

County Cork, Ireland
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed May 22, 2016

Spent two nights in this hotel. Hotel Mascotte very disappointing. Rooms allocated to our group had no windows. We were unable to access our room as key would not open lock. Two "mechanics" were summoned, they were unable to solve problem, thus we were moved to another room . Here the safe did not function, this transpired to be the... More 

Thank Charles W
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Charles W: We heartily appreciate your letting us know about your experience in our premises. We are very sorry not to have been able to meet your expectations. Be certain that our customers opinions are a valuable guide for us to focus our efforts in order to attain a better performance as a hotel. It is a fact that... More 

Bradford, United Kingdom
Level Contributor
283 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed April 3, 2016

Stopped here Easter Sunday night. Check in was quick at the sister hotel Barcelona. The square was vibrant with people celebrating the holiday. Most Westerners might be underwhelmed with the basic Cuban style rooms which have shutters rather than windows and lack natural daylight. We had room 9 which was very large, had very good air con, a TV and... More 

1 Thank TriciaBishop
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear TrishaBishop: We heartily thank your nice and honest comments about our hotel. We loved the way how you conveyed the essence of our services so potential travelers know exactly what to expect when visiting our old colonial and cultural city and stay in our premises. At the moment, we are planning to make some renovations in our rooms which... More 

Stockton on Tees
Level Contributor
398 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
2 of 5 stars Reviewed March 13, 2016

The faults are basic but this could easily be an acceptable 3 star boutique hotel in a pleasant small town. There are about 10 rooms. We were in number 9 which was built inside the building so had no natural light. There is a long steep flight of stairs -35 in all- to the rooms. Helpers on hand with luggage-... More 

1 Thank theflyingdoctor
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Theflyingdoctor: Much to our regret we confirm, through your review, that your experience at our hotel has not met your expectations. We heartily thank your sincere opinions which will definitely help our management to correct the present faults. At the moment, a thorough repairing of our rooms has been scheduled to be executed within the current year. We hope... More 

Warwickshire, United Kingdom
Level Contributor
178 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
2 of 5 stars Reviewed March 8, 2016

Stayed here for 1 night in February. The hotel is an old colonial style building which was probably lovely in its day but is now a rather small, tired hotel, a bit too rustic and certainly not 3*. A big contrast after staying the 4* Iberostar in Havana. We were with a party of 13 on a tour of Cuba... More 

Thank Valerie S
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Annathetraveller: We are very sorry to know your stay at our hotel was not a pleasant experience. Be certain that all your comments will be taken into consideration and some actions will be taken in order to avoid future customers may encounter the same difficulties. A considerable renovation of our rooms has already been scheduled. We hope this will... More 

North Wales, United Kingdom
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed January 25, 2016 via mobile

This hotel is very dated but is a very charming colonial hotel in the main square.  Be aware the check in for this hotel is at the hotel Barcelona because it doesn't have a reception.  We had a very large room at the front with a separate room with a sofa and wardrobe next to the bathroom.  There were no... More 

Thank Jennynorthwales
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear late-December travelers: We acknowledge through your review that your experience has not been exactly the one expected. The specific moment of the year when you visited our city has definitely contributed to this perception. As you would understand, it takes some time to bring everything around the square back to its usual quiet and beautiful environment. We hope this... More 

Northumberland, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed January 23, 2016

This our 3rd visit was no better or worse than previously. Rooms need updating. Our room was flooded by when our bathroom drains were blocked and every drain in the hotel came through our bathroom. There was 2 inches of water throughout bathroom & bedroom, staff were unperturbed as we believe it is a regular occurrence. Breakfast OK but nothing... More 

Thank Carol P
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Carol P: We heartily thank your having visited us several times and we are very sorry you had to deal with such technical incident during your most recent stay. You would be glad to know that we have already been scheduled an important renovation in our rooms which will definitely improve their comfort. It would be great to have... More 

great britain
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 30, 2015

Only ate here as we were booked in a different hotel staff were very nice and helpful and food was nice First night I was given the menu with the statement no beef no chicken but the next night this wasn't an issue

Thank oludenizvisitor
Yoelvis P, Especialista de Calidad at Hotel Mascotte, responded to this review
Google Translation

Gracias por las excelentes opiniones sobre la comida de nuestro hotel, no nos queda más que invitarla a pasar la... More 

Worcester, UK
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stayed in this hotel for one night as part of the Cuban Experience Tour with Virgin. We were given a very welcome drink on arrival. There is no lift to get the cases upstairs but the rooms are charming. The downstairs rooms are very attractive. We ate dinner in the hotel and the food was very typical of what we... More 

3 Thank boxyls
Lazaroytc, Especialista en Calidad at Hotel Mascotte, responded to this review
Google Translation

Gracias por elegirnos. Desafortunadamente no contamos con elevador pues nuestro hotel mantiene su diseño original de casa colonial, cuenta con... More 

West Yorkshire, United Kingdom
Level Contributor
324 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed February 3, 2015

Group of 10 taken here for sandwich lunch. Ordered drinks and food and drinks arrived promptly. Food finally arrived 45 minutes later after 2nd round of drinks. Good food and beer, just very slow with food. Nice decor and courtyard.

1 Thank Yorkshire1245
Lazaroytc, Especialista en Calidad at Hotel Mascotte, responded to this review

Gracias por la recomendación. Nuestras ofertas de alimentos y bebidas se distinguen por su calidad y variedad. Contamos con un ambiente agradable y único en la ciudad de Remedios. Tendremos en cuenta su recomendación sobre la necesidad de agilizar el servicio, lo tomaremos como una oportunidad de mejora. Thanks for the recommendation. Our food and beverage offerings are distinguished by... More 

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Bathroom (1)
Business Center/Function Rooms (1)
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Additional Information about Hotel Mascotte

Address: Maximo Gomez 114, Remedios 52700, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Remedios
Price Range: $67 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Mascotte 3*
Number of rooms: 10
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