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Hotel Mascotte

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Hotel Mascotte
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69 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Devizes
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

Beautiful small hotel, if somewhat tired. Old style rooms, of which our first one flooded whilst using the shower!! However moved straight away to new room and hardly caused any disruption. The second room overlooked the town square and was somewhat noisy but only really added to the atmosphere. Some internal rooms have no external windows just shutters onto a... More 

Helpful?
Thank Doug C
Truro, Massachusetts
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

We were on a #roadscholar program and this was one of our favorite hotels. Located right in the center of this town our balcony looked over the square and offered a wonderful sunset on the rooftop lounge. Great service and a comfortable room.

Helpful?
Thank Christie H
london
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 6, 2016

We arrived at this hotel for 1 night it is bang in the middle of a the square, it's a lovely old building there is no lift at this hotel, stairs are very steep but the hotel is full of character our room was on the top floor it was a wake up call the room was very traditional the... More 

Helpful?
Thank bags52
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear bags52: Thank you for sharing your experience. We are right now making some importat repairing in our hotel with the hope of having some much more comfortable facilities and consequently, more stiafied guests. It will be a pleasure to be your hosts again in your next visit to Remedios. Best regards, Ana L. Castañeda Public Relations More 

County Cork, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2016

Spent two nights in this hotel. Hotel Mascotte very disappointing. Rooms allocated to our group had no windows. We were unable to access our room as key would not open lock. Two "mechanics" were summoned, they were unable to solve problem, thus we were moved to another room . Here the safe did not function, this transpired to be the... More 

Helpful?
Thank Charles W
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Charles W: We heartily appreciate your letting us know about your experience in our premises. We are very sorry not to have been able to meet your expectations. Be certain that our customers opinions are a valuable guide for us to focus our efforts in order to attain a better performance as a hotel. It is a fact that... More 

Bradford, United Kingdom
Level Contributor
285 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed April 3, 2016

Stopped here Easter Sunday night. Check in was quick at the sister hotel Barcelona. The square was vibrant with people celebrating the holiday. Most Westerners might be underwhelmed with the basic Cuban style rooms which have shutters rather than windows and lack natural daylight. We had room 9 which was very large, had very good air con, a TV and... More 

Helpful?
1 Thank TriciaBishop
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear TrishaBishop: We heartily thank your nice and honest comments about our hotel. We loved the way how you conveyed the essence of our services so potential travelers know exactly what to expect when visiting our old colonial and cultural city and stay in our premises. At the moment, we are planning to make some renovations in our rooms which... More 

Stockton on Tees
Level Contributor
406 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed March 13, 2016

The faults are basic but this could easily be an acceptable 3 star boutique hotel in a pleasant small town. There are about 10 rooms. We were in number 9 which was built inside the building so had no natural light. There is a long steep flight of stairs -35 in all- to the rooms. Helpers on hand with luggage-... More 

Helpful?
1 Thank theflyingdoctor
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Theflyingdoctor: Much to our regret we confirm, through your review, that your experience at our hotel has not met your expectations. We heartily thank your sincere opinions which will definitely help our management to correct the present faults. At the moment, a thorough repairing of our rooms has been scheduled to be executed within the current year. We hope... More 

Warwickshire, United Kingdom
Level Contributor
184 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed March 8, 2016

Stayed here for 1 night in February. The hotel is an old colonial style building which was probably lovely in its day but is now a rather small, tired hotel, a bit too rustic and certainly not 3*. A big contrast after staying the 4* Iberostar in Havana. We were with a party of 13 on a tour of Cuba... More 

Helpful?
Thank Annathetraveller
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Annathetraveller: We are very sorry to know your stay at our hotel was not a pleasant experience. Be certain that all your comments will be taken into consideration and some actions will be taken in order to avoid future customers may encounter the same difficulties. A considerable renovation of our rooms has already been scheduled. We hope this will... More 

North Wales, United Kingdom
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 25, 2016 via mobile

This hotel is very dated but is a very charming colonial hotel in the main square.  Be aware the check in for this hotel is at the hotel Barcelona because it doesn't have a reception.  We had a very large room at the front with a separate room with a sofa and wardrobe next to the bathroom.  There were no... More 

Helpful?
Thank Jennynorthwales
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear late-December travelers: We acknowledge through your review that your experience has not been exactly the one expected. The specific moment of the year when you visited our city has definitely contributed to this perception. As you would understand, it takes some time to bring everything around the square back to its usual quiet and beautiful environment. We hope this... More 

Northumberland, United Kingdom
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 23, 2016

This our 3rd visit was no better or worse than previously. Rooms need updating. Our room was flooded by when our bathroom drains were blocked and every drain in the hotel came through our bathroom. There was 2 inches of water throughout bathroom & bedroom, staff were unperturbed as we believe it is a regular occurrence. Breakfast OK but nothing... More 

Helpful?
Thank Carol P
Amaury A, Front Office Manager at Hotel Mascotte, responded to this review

Dear Carol P: We heartily thank your having visited us several times and we are very sorry you had to deal with such technical incident during your most recent stay. You would be glad to know that we have already been scheduled an important renovation in our rooms which will definitely improve their comfort. It would be great to have... More 

great britain
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 30, 2015

Only ate here as we were booked in a different hotel staff were very nice and helpful and food was nice First night I was given the menu with the statement no beef no chicken but the next night this wasn't an issue

Helpful?
Thank oludenizvisitor
Yoelvis P, Especialista de Calidad at Hotel Mascotte, responded to this review
Google Translation

Gracias por las excelentes opiniones sobre la comida de nuestro hotel, no nos queda más que invitarla a pasar la... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning

Additional Information about Hotel Mascotte

Address: Maximo Gomez 114, Remedios, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Remedios
Hotel Class:3 star — Hotel Mascotte 3*
Number of rooms: 10
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Questions & Answers

Questions? Get answers from Hotel Mascotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms overlooking town square for the full Cuban experience.”
 of 5 bubbles 996dougc, 6 days ago | Read review
“ensure that you have a room with a window.”
 of 5 bubbles G2588CQcharlesw, May 22, 2016 | Read review
“Rooms overlooking the square can be noisy”
 of 5 bubbles theflyingdoctor, Mar 13, 2016 | Read review
“Ask for a room upstairs at the front so you can look out over the square and enjoy the entertainment.”
 of 5 bubbles emrystravel, Jun 15, 2014 | Read review
“Room number 1!”
 of 5 bubbles LWER, Jun 22, 2013 | Read review
5 of 5
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