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Hotel Mascotte

Maximo Gomez 114, Remedios, Cuba
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52 Reviews from our TripAdvisor Community

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North Wales, United Kingdom
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very dated but is a very charming colonial hotel in the main square.  Be aware the check in for this hotel is at the hotel Barcelona because it doesn't have a reception.  We had a very large room at the front with a separate room with a sofa and wardrobe next to the bathroom.  There were no... More 

Helpful?
Thank Jennynorthwales
Newcastle Upon Tyne, United Kingdom
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This our 3rd visit was no better or worse than previously. Rooms need updating. Our room was flooded by when our bathroom drains were blocked and every drain in the hotel came through our bathroom. There was 2 inches of water throughout bathroom & bedroom, staff were unperturbed as we believe it is a regular occurrence. Breakfast OK but nothing... More 

Helpful?
Thank Carol P
great britain
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 30, 2015

Only ate here as we were booked in a different hotel staff were very nice and helpful and food was nice First night I was given the menu with the statement no beef no chicken but the next night this wasn't an issue

Helpful?
Thank oludenizvisitor
Yoelvis P, Especialista de Calidad at Hotel Mascotte, responded to this review
Google Translation

Gracias por las excelentes opiniones sobre la comida de nuestro hotel, no nos queda más que invitarla a pasar la... More 

Worcester, UK
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stayed in this hotel for one night as part of the Cuban Experience Tour with Virgin. We were given a very welcome drink on arrival. There is no lift to get the cases upstairs but the rooms are charming. The downstairs rooms are very attractive. We ate dinner in the hotel and the food was very typical of what we... More 

Helpful?
3 Thank boxyls
Lazaroytc, Especialista en Calidad at Hotel Mascotte, responded to this review
Google Translation

Gracias por elegirnos. Desafortunadamente no contamos con elevador pues nuestro hotel mantiene su diseño original de casa colonial, cuenta con... More 

West Yorkshire, United Kingdom
Level Contributor
294 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed February 3, 2015

Group of 10 taken here for sandwich lunch. Ordered drinks and food and drinks arrived promptly. Food finally arrived 45 minutes later after 2nd round of drinks. Good food and beer, just very slow with food. Nice decor and courtyard.

Helpful?
1 Thank Yorkshire1245
Lazaroytc, Especialista en Calidad at Hotel Mascotte, responded to this review

Gracias por la recomendación. Nuestras ofertas de alimentos y bebidas se distinguen por su calidad y variedad. Contamos con un ambiente agradable y único en la ciudad de Remedios. Tendremos en cuenta su recomendación sobre la necesidad de agilizar el servicio, lo tomaremos como una oportunidad de mejora. Thanks for the recommendation. Our food and beverage offerings are distinguished by... More 

Amiens, France
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 15, 2014

We stayed one night at this hotel in May 2014. It's right on the main square in town, and it's fascinating to watch the street life go by. The square is popular with teens late into the night, but we didn't have any problem with noise. it was most entertaining! The hotel was not busy, only us and one other... More 

Helpful?
7 Thank emrystravel
Montreal, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 1, 2014

Thank you to the staff of Hotel Mascotte for a beautiful Wedding Reception. Our Wedding took place August 8 2013, and it accommodated a five-course meal for 60 guests. When planning a wedding in Cuba, food, location and comfort are the three things to make it successful....and Hotel Mascotte was the perfect choice for the reception. Located in the Square... More 

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1 Thank Angie D
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 8, 2014

We didn't actually stay at this hotel, we just stopped here for a light bite. It is a beautiful hotel with a huge courtyard. This place is a gem compared to other places in Remedios. The food was very good and the waitress was full of stories and told us a lot about the history of Cuba. Highly recommended.

Helpful?
2 Thank Buckers180283
lancashire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 23, 2013

Me and my fiancé went to Remedios to visit our lovely Cuban friends.We were lucky to get room 1,and wow what a Veiw !!!The hotel was just beautiful and the staff totally amazing nothing was to much trouble.Fantastic breakfast and stunning surroundings. What more can you ask for? Can not recommend this hotel more.See you next year.

Helpful?
2 Thank donzamh
Leuven, Belgium
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 22, 2013

This lovely hotel in the small village of Remedios has only a few rooms but is very well maintained with a lot of atmosphere. If you have the chance, go for room number 1, which is by far the largest with a direct view on the square. The receptionnist, Herman, speaks excellent English in addition to another number of languages... More 

Helpful?
1 Thank LWER
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