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Shangri-La Hotel Manzhouli

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Traveler (61)
Room & Suite (23)
Dining (4)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Sauna
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
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61Reviews
88Photos
0Q+A
1Room tip
Traveler rating
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  • 18
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Popular mentions
This is the priciest hotel in Manzhouli but that doesn't mean you get any decent internet speeds. I struggled to ever get more than 100kb/s, which for a supposed luxury hotel is beyond unacceptable and something I have rarely seen in my ten years in China. I also did not
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Response from vitol635, 公關經理 at Shangri-La Hotel Manzhouli
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experiences when you stayed in our hotel recently. Unfortunately it was not up to your expectation with such unpleasant experiences. Please accept our sincere apologies. Our aim is to deliver an exceptional experience to our customers but it's apparent that in this case we did not make it. The feedback like this will help us to improve consistently. Appreciate you can contact our Quality Assurance Manager vicky3@shangri-la.com for more details. Sincerely.
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I stayed in this hotel for almost 2 weeks. I have to agree, that it was not up to Shangri-La standards, although I'm not sure if it's the fault of the hotel or general economic situation in the city. The Russian restaurant is closed down, and there's only 1 Chinese restaurant
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Response from vitol635, 公關經理 at Shangri-La Hotel Manzhouli
Responded Oct 25, 2018
Dear Guest, Thank you for taking the time to share your experiences when you stayed in our hotel recently. Unfortunately it was not up to your expectation with such unpleasant experiences and please accept our apologies. Our aim is to deliver an exceptional experience to our customers but it's apparent that in this case we did not make it. The feedback like this will help us to improve consistently. Appreciate you can contact our Quality Assurance Manager vicky3@shangri-la.com for more details. Sincerely,
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Service is not up to Shangri-la standard. The swimming pool is not nice at all, very noisy and you have to wear a cap to swim. Room service is terrible, there is very little choice and it does not match the menu.
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Response from vito l, 公關經理 at Shangri-La Hotel Manzhouli
Responded Sep 2, 2018
Dear Guest, Thank you for taking the time to share your unpleasant experiences when you stayed in our hotel with us. Our aim is to deliver an exceptional experience to our customers but it's apparent that in this case we did not make it. We apologize for that. The feedback like this will help us to improve and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great customer experience that so many of our guests have experienced and we are so fond of. Sincerely,
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I stayed in this hotel on March 2018 per 3 nights. The service and reception was really good (one of the best I had ever). The room is really clean, comfortable and with a great view from city or lake. Breakfast is complete (international or Chinese cuisine). All structure that
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Response from vito l, 公關經理 at Shangri-La Hotel Manzhouli
Responded Mar 21, 2018
Dear Guest, Thank you very much for your compliments. I am happy to learn that you have enjoyed your stay but we still have area for further improvement and we have taken immediate actions. Feedback such as yours is very important for us in our journey of consistent improvement. We look forward to welcoming you back soon. Sincerely,
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The hotel is high quality and staff are super friendly. Highly recommended as a place to stay. Easy walk into main shopping areas, restaurants and bars. Free wifi. Checking process needs some time as for many Chinese hotels but worth the wait.
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Response from vito l, 公關經理 at Shangri-La Hotel Manzhouli
Responded Nov 8, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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"all rooms seems perfectly placed"
PRICE RANGE
$119 - $808 (Based on Average Rates for a Standard Room)
LOCATION
ChinaInner MongoliaManzhouli
NUMBER OF ROOMS
235
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