Secrets Playa Mujeres Golf & Spa Resort

Secrets Playa Mujeres Golf & Spa Resort

Prolongacion Bonampak S/N, Punta Sam, Costa Mujeres 77400 Mexico
non-preferred king
Traveler (11793)
Panorama at the Secrets Playa Mujeres Golf & Spa Resort
360
Panoramas (135)
We loved seeing the iguanas!
Pool & Beach (2229)

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About

4.5
#2 of 2 all-inclusives in Punta Sam
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.3
Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. This brand new, adults-only, all-suite resort is only 35 minutes from the Cancun International Airport and 10 minutes from downtown Cancun, adjacent next an 18-hole signature Greg Norman golf course and in close proximity to the best golf courses, shopping centers, beachfront restaurants and nightlife in the area. This Unlimited-Luxury(R) resort will welcome its guests with an elevated club house with spectacular views of the ocean and just steps away from some of the resort's gourmet restaurants, fitness center and spa. Open-air spaces make it ideal to enjoy the warm ocean breeze. It features a protected natural area located between the reception area and the main pool section where some of the region's flowers and birds can be seen and photographed. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Gift shop
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Modern
Luxury
Languages Spoken
Spanish

Location

Prolongacion Bonampak S/N, Punta Sam, Costa Mujeres 77400 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Cancun Airport
16.4 mi
See all flights
Aerodromo de Playa Del Carmen
47.6 mi
See all flights
10,259Reviews1,939Q+A100Room tips
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Detailed Reviews
Jay C wrote a review Feb 2020
Ludlow, Massachusetts49 contributions39 helpful votes
+1
5.0 of 5 bubbles
What a wonderful week at Secrets Playa Mujeres. We had been going to Secrets Silversands for the past 8 years and when they closed in June 2019 we were worried we wouldn’t find someplace we liked as much. That worry quickly disappeared as soon as we arrived.

Great friendly staff, the same restaurants only with MORE choices on the menu. You also have the option to go next door and visit the 11 additional restaurants at Dreams. Secrets handled all of our dinner needs so we never ventured over to Dreams, but you had easy access via beach or golf cart.

Best of all – a beautiful beach with no seaweed, and a nice, soft sandy bottom when you walked into the ocean. This is something that was missing at SSS. We were able to spend a few hours during our vacation just floating in the waves. You could also catch a catamaran ride to Isla Mujeres, rent a Jet Ski, or go Parasailing right from the beach. Next door in front of Dreams was the Dolphin experience.

Entertainment group was great, Dylan, Angel, Diego kept us smiling, don’t miss the shows in the theater, the rock show was incredible as well as the fire shows. The two guys taking care of chairs on the beach and pool, Ross and Roger are great. They both took care of us well. Special shout out to Ross – thank you for making our last day special with both a message on our chair and that special drink – you’re awesome Ross.

We ate at Oceana, Seaside grill, Portifino. We never made it to Himitsu, Bordeaux, or El Patio, mostly because we liked the Seaside grill so much as well as the staff.
As others have mentioned, you do have to take a golf cart between the main lobby/theater/restaurant area to the rooms/pool area. We never had to wait more than 5 minutes for a cart – seemed some people were impatient and the 5 minutes bothered them so they walked – relax – you’re on vacation 

As far as the rooms, they were clean and updated, we were in building 3 of the preferred club (shout out to Daniel in the preferred concierge). Our maid and turn down service was consistent. I will say that if you do a swim out at any of the rooms, (we didn’t), they are not connected to any main pool and with the vegetation you will have a lot of privacy, but not much of a view if that is what you’re looking for.

The big question for us – where are we going next February? You can have the nicest hotel, a great beach, but if you don't have the right staff you will not succeed.

Secrets Playa Mujeres has won our hearts over and we will be returning to our new “family” next year.

Thanks to all of the staff for making our trip excellente'!!!
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Swim out rooms are very private with lots of vegetation.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EconciergeSECPM, Social Media Coordinator at Secrets Playa Mujeres Golf & Spa Resort
Responded Jun 25, 2020
Dear Jay C, Thank you so much for sharing on TripAdvisor the details of your wonderful vacation at Secrets Playa Mujeres Golf & Spa Resort. It makes us more than happy to see that you had such a great time at our adults-only resort in the Mexican Caribbean thanks to our friendly staff, beautiful beach, comfortable suites, the benefits of our Preferred Club, great service and more. Thank you for your lovely words and we hope to have the honor of receiving you again. Warm regards, Samuel Castellanos
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#CaboAF wrote a review Jan 2021
Cabo San Lucas, Mexico203 contributions68 helpful votes
5.0 of 5 bubbles
This was week three of our stay in the Yucatan for December and we were so glad we decided to book the Preferred Master Ocean Front with Private Pool. The resort itself was in impeccable condition even though only months prior having been hit twice by hurricanes. (We saw first hand other resorts that were in serious need of repair so hats off to the AMR team at this location for being prepared. The beach was very well maintained on a daily basis and provides miles in both directions of opportunities for those casual peaceful walks you always dream of. Our favorite restaurant was Humitsu asian and Portofino running a close second. All of the food overall was cooked and presented well overall. My biggest compliant is it was consistently cold...this was frustratingly non sensical and one of my real pet peeves. I don't understand why they can't serve at least one asian beer choice for Humitsu. Any type of a craft beer would be a welcome addition as well...you can only drink cheap beer for so long. Now as for the staff, this is what truly makes the difference for most all inclusives and the team here did not disappoint. Gabo and his entertainment team did a great job day and night providing as much interaction as covid conditions would allow and it's a testament to his great leadership how much fun was had by guest and his staff. Marcela at the pool hustles drinks and food always with a smile and lots of pep in her step! The wait staff were all incredibly friendly, interactive and very attentive consistently every day making our trip a blessing.
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Review collected in partnership with this hotel
Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Jan 27, 2021
Dear Paul S, Thank you so much for sharing the review of your great vacation at Secrets Playa Mujeres Golf & Spa Resort staying on one of our luxurious and comfortable Preferred Club Master Suite Ocean Front with Private Pool. We are very glad to know that you liked our impeccable areas, lovely beach, great restaurants, plus the friendly attention of our staff. Thank you so much for your review and we really hope to have the honor of receiving you again. Warm regards,
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brenlizkhoury wrote a review Aug 2020
Lorton, Virginia3 contributions4 helpful votes
5.0 of 5 bubbles
We decided to go on a family vacation to Secrets Playa Mujeres/Cancun. We were very impressed with the sanitization protocols, we felt very safe during our entire stay. The staff is on top of disinfecting, etc. Plenty of space for distancing at the pool, beach, restaurants. Staff was extremely helpful, fun, kind. Food quality was very, very good. The rooms were nicely accommodated, they provided kits that includes hand sanitizer. When you arrive at your room, everything is wrapped in plastic reflecting everything that is sanitized before your arrival remote control, tablet, etc.

All the restaurants were excellent: breakfast, lunch, dinner. For breakfast, the Chilaquiles were very good (hint I like to order mine with eggs), the Green Juice is a must!! Sugar Reef offered good bites for lunch - the fish tacos and chicken quesadillas were my favorite. Dinners were all delicious, my favorites included Himitsu, Bordeaux and Gaucho Grill (at Dreams). For Himitsu, we didn't sit at the hibachi table, but we were still impressed with the menu items and options. We were never disappointed with the food choices. At Bordeaux, the cauliflower soup was amazing.

One tip, is you can go to Dreams to use their facilities and they have a large infinity pool, water slides and a lazy river.

We also enjoyed the Hydratherapy Circuit - highly recommended experience with a massage afterwards. Very relaxing and one of the best massages I've ever had.

I definitely plan on returning to this resort!!
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Sep 11, 2020
Dear brenlizkhoury, Thank you so much for sharing on TripAdvisor the details of your family vacation at Secrets Playa Mujeres Golf & Spa Resort. We are very glad to see that you were impressed by our sanitization protocols CleanComplete Verification™, plus the friendly attention fo our staff, wide space perfect for social distance, the delicious food of our restaurants, great spa experience, plus the access to our sister resort Dreams Playa Mujeres located just next to us. Thank you and we will definitely be waiting for you, this is your home in the Mexican Caribbean. Warm regards,
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Aaron wrote a review Jul 2020
San Francisco, California25 contributions4 helpful votes
+1
5.0 of 5 bubbles
tl;dr Travel here if you can you won't regret it!

We were a little hesitant to travel during the pandemic but Secrets went above and beyond to ensure safety and cleanliness. A few examples of this were, every employee wore a facemask the whole time when you ate the team would wipe down the table with disinfectant, they would bring your utensils on a tray and wrapped in an outer cloth and then would use tongs to remove the outer cloth with the napkin and utensils.

The resort is currently capped at 30% capacity. Not all of the restaurants are open every night which makes sense. All bars are open even the pool bar which is important to me.

This resort is really spread out around the pool area is El Patio, Market Cafe, Barefoot Grill, Seaside Grill, and 2 min walk is Oceano. Bordeaux, Himitsu, Portofino, Spa, and the dance club Desires are a quick golf ride away or you can walk but good luck in the heat.

The rooms are fantastic, nice linens, comfortable beds, very spacious. We opted for the Preferred Oceanfront master suite which has a fantastic view. if you don't mind not having a view I would suggest getting one with a plunge pool.

The entire staff was very glad to be back at work and even thanked us on several occasions for coming to the resort. Everyone was so pleasant and genuine. I want to call out two employees Katia at the pool who served us drinks and food all day which a smile on her face bringing our drinks and food even when we didn't ask but of course we needed. The other employee I want to shoutout is Gley the bellman, he was so thankful for us coming to the resort while walking us in bringing our bags to the room and showing us how everything worked in the room.

The food at these resorts are very good, I'm not a foodie. I would highly recommend the fish taco's at the Barefoot Grill they are fantastic. 24-hour room service with an extensive menu and everything was put into the "secrets box". The secrets box is a pass-through from the outside to inside your room so the staff can put your food in there without having to open the door.
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Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The oceanfront master suites are close to the pool and have a great view of the ocean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Jul 29, 2020
Dear M6Maverick, Thank you so much for sharing such a long and detailed review of your vacation at our adults-only resort in the Mexican Caribbean. We are more than happy to see that you enjoyed your holiday at Secrets Playa Mujeres Golf & Spa Resort, especially thanks to our special clean protocols, the wellness and safety of our guests is always our top priority. It is great to know that you enjoyed very much the special attention of our friendly staff. Thank you for your kind words and we hope to have the honor of receiving you again. Warm regards,
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jerry j wrote a review Feb 2020
Columbus, Ohio14 contributions31 helpful votes
5.0 of 5 bubbles
Secrets Playa Mujeres – February 1-8, 2020

This was our first visit to Secretes Playa Mujeres after having been to four other Secrets Resorts (Maroma, Silversands, Huatulco and Jamaica). This northern most Secrets in Mexico has a wonderful beach that has not been touched by the Sargasso problems of the Riviera Maya and other southern beaches. It has miles of unbroken white sand, much of which is still undeveloped for now.

Our room was on the third floor of Building 2 and facing the ocean. The view was “framed” by palm trees but you could still see and hear the surf. The room was spacious, comfortable and cleaned twice daily by delightful attendants.

The restaurants where the full range of Secrets fare and you are able to go next door to the Dreams resort and use any of their restaurants as well.
We enjoyed all the restaurants but our favorite was Oceana. It is located on the north end of the property at the edge of the beach, away from the bustle of the pool deck. The food was very good but the service was outstanding. Our favorite server, Zoyranda, made every meal special. Our first lunch on arrival from the airport immediately put us in the right frame of vacation mind. Every following meal we were served our favorite drink without having to ask Zoyranda. She anticipated our needs and meet them with a smile. Aldo, the restaurant day manager was right behind her at all times, making sure we had what we needed. And for our final dinner of the week, Aldo arranged a custom dinner of mahi mahi, shrimp and octopus prepared by Chef Ricardo that was out of this world.
When we ate dinner at other restaurants throughout the week, we would always end up at the small Oceana bar for a nightcap with Edwardo, the bartender, who would discuss our day while working hard to serve the entire restaurant.

We enjoyed dinners at Bordeaux (ask for Gabrielle for excellent service), El Patio (Carlos was the best), Portofino, Himitsu, and Seaside Grill as well as the French café at Dreams, L’Etoile.

We loved the beach and were able to use the palapas and the umbrellas when the wind was not too strong. Beach service by Diana was prompt and frequent.

The pool deck was crowded with a large corporate group and very active (loud). We found the beach to be much quieter and low key.

We also enjoyed the hydrotherapy circuit at the Spa and used it twice.

Secrets Playa Mujeres did not disappoint us on any level. The staff are friendly, helpful and work very hard to make sure you are having the time that you want.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EconciergeSECPM, Social Media Coordinator at Secrets Playa Mujeres Golf & Spa Resort
Responded Feb 12, 2020
Dear jerry j, Thank you so much for sharing such a long and detailed review of your perfect vacations at Secrets Playa Mujeres Golf & Spa Resort. It is fantastic to see how much you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, especially as a fan of the brand Secrets Resorts. We are very happy to see that you enjoyed the friendly attention of our staff, the benefits of our Preferred Club, great restaurants, and friendly service. Thank you so much for your kind words and we really hope you give us the honor of receiving you again. Warm regards, Samuel Castellanos
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MJ B wrote a review Dec 2020
Milford, Indiana21 contributions4 helpful votes
5.0 of 5 bubbles
This was our 2nd trip to Secrets Playa Mujeres and we would definitely like to return again. We felt very safe at the resort as far as covid. All employees had masks on at all times. Some also had safety glasses or shields that snapped to their masks. Without buffets there was definitely less food choices but that was fine. All restaurants either had dining outside as an option or there was full length windows open and had wind blowing through. Tables were spaced apart adequately and they disinfected them when you sat down. There were less pool chairs around and spread out unless people were part of a group. The only complaint we had as far as the resort goes is they closed down the beach and pool from 7-10 am one morning to do aerial pictures. It just seemed disrespectful to do that when we paid good money to be there. It ended up being very windy and cloudy that morning so it was ok. Dreams next door was closed that morning as well. The weather wasn't very great from November 28-December 4. If it would have been one of the nice mornings that it was closed that would have been even more upsetting. It rained a couple times. It was very windy a few days. We were told that they are allowed to operate at 50 percent. Not sure if it was even 50 percent full which was nice. Once we arrived at the resort we didn't have to wear masks. All menus were by QR code which worked well and menus are also on ipad in rooms. When we arrived they took our temperature. We had to fill out a covid form by scanning a QR code at check-in. We were preferred this time and the only plus we found was breakfast at Oceana. The main restaurant for breakfast seemed to have a wait. We never had any waiting at Oceana and there never was a lot of people eating when we would go for breakfast. Overall preferred probably wouldn't be worth it on a normal year. At Cancun airport at departure, before going through security, we had to fill out a covid form by scanning a QR code. This resort is beautiful and we enjoyed our time away together!
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Jul 17, 2021
Dear 974mjb, Thank you so much for sharing the review of your excellent second vacation to Secrets Playa Mujeres Golf & Spa Resort. We are very glad to know that you again had a fantastic experience at our all-inclusive and adults-only resort in the Mexican Caribbean thanks to our friendly staff, and reinforced clean protocols CleanComplete Verification™. Thank you for your review and we hope to have the honor of receiving you again. Warm regards,
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Teshell C wrote a review Sep 2020
5 contributions
5.0 of 5 bubbles
From the beginning to the end our trip and wedding was AMAZING. When we started this process of planning our wedding back in November 2019 we did not expect to be planning during a pandemic. With that said, when everything shut in March I was certain we would have to push our wedding back. However, with the grace of god things still went as planned. Dreams did an amazing job helping us plan the perfect wedding. Our wedding coordinator Monica Cardona made sure every little detail was covered. When we arrived to the resort they immediately to their precautions to ensure our safety and health by having everyone sanitize their hands and shoes along with taking everyone temperature. From there, we were greeted with champagne! When we met with Monica to discuss final details for our special day, the scenery was beautiful. The pictures does not do it enough justice. We were able to tour each location for our ceremony, cocktail hour, and reception! Since we arrived at the beginning of the week (Tuesday) the resort was not crowded which made access to all amenities perfect! Our first full day their staff were friendly and realized we were there for our wedding. I was able to meet some of the workers that would be servicing us on our special day! The resort staff were very professional and kind throughout our entire trip. On our wedding day, Monica kept in contact with us to ensure everything was perfect. The setup was beautiful and arranged to ensure social distancing. The ceremony took place at the central garden which was breath taking! The resort truly exceeded our expectations which made us feel great! The food for the cocktail hour and reception was amazing! Including the Mexican trio, I highly recommend keeping that if you have it included in your package. They were great! The DJ and host for the wedding did an amazing job minus the little mishap during the open floor dance for everyone to begin partying. However, after speaking with the host things were squared away and we danced the night away with our family and friends. We will definitely be back next year to celebrate our anniversary. I highly recommend Dreams Resort for anyone looking to plan a family vacation, wedding, or just a quick getaway. The resort has so much to offer that we didn’t get a chance to enjoy it all.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Sep 10, 2020
Dear teshellc, Thank you so much from the bottom of our hearts for sharing on TripAdvisor how much you enjoyed your great wedding and complete experience with us. It is more than fantastic to know that you enjoyed so much your lovely wedding in the central garden of our sister resort Dreams Playa Mujeres located just next to us. Our wedding coordinators work very hard to make dreams come true and definitely your review inspires them to keep providing a fantastic service. Thank you for your kind words and we will love to receive you again at Secrets Playa Mujeres for your first anniversary or the occasion of your preference. This is your home in the Mexican Caribbean. Warm regards,
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TheSuperPaul wrote a review Aug 2020
Lee's Summit, Missouri130 contributions93 helpful votes
3.0 of 5 bubbles
Our first impression of the resort when we arrived was not good at all. This bad impression lasted for the first three days of our stay. We witnessed very little social distancing in the pool area, and the hotel was not following all the same strict processes that we experienced the week before at Secrets Maroma. As the week progressed things got a little better but not great.

Guests blasting their own music from a speaker on their balcony and competing with the music being played by the resort at the pool, was unfortunate and annoying and hotel staff did nothing about it.

Something that was done every time we entered a restaurant at Secrets Maroma when we were there the week beer here was a temperature check of each guest prior to being sat at a table - this NEVER happened once here at this resort.

We also witnessed guests using the serving utensils to serve themselves at the Brazilian restaurant at Dreams next door when staff left the area. Granted that was at the neighboring resort but if you have visited here, or if you do in the future, you’ll see that it’s more like one resort when it comes to dining since the golf carts transport you seamlessly between them. Speaking of, transporting 6-8 guests on one golf cart is too many people to maintain social distancing from each other.

While this next issue was at Dreams next door, again, it’s like one large resort so I’m just going to include the feedback here because many guests will visit next door during their stay. One night we went over for dinner and strung across one of the main walking areas by the pools and restaurants was electrical wiring that was extremely dangerous, I’m talking cut wires stripped back and stuck into outlets laying on the ground, no plugs. I would hate to have seen what could’ve happened if a kid walked by and grabbed it. See the attached picture.

The lack of restrooms down at the beach was VERY disappointing and inconvenient. Also, we’ve never been refused food service at the beach at any of the other 3 Secrets resorts we’ve stayed at, this resort was the first to refuse us food service because we were not Preferred. This was also VERY disappointing. At Secrets Maroma they sanitized every beach and pool lounge chair before a guest sits in it, here they didn’t do that once.

The beach was nice and large and had much less seaweed than we experienced at Secrets Maroma, which was a nice change.

Secrets Playa Mujeres has been our least favorite Secrets resorts out of four resorts to date and we will not be returning to this Secrets resort.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Sep 21, 2020
Dear TheSuperPaul, Thank you so much for sharing the review of your experience at our adults-only resort in the Mexican Caribbean. Your opinion is very important for us, especially as a fan of the brand Secrets Resorts. We are glad to see that you liked our lovely beach and the access to our sister resort Dreams Playa Mujeres located just next to us. It is with regret that we read the comments about some issues you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcoming you back to provide you the memorable stay that you deserve. Warm regards,
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Aliza D wrote a review Nov 2020
Georgia68 contributions13 helpful votes
+1
5.0 of 5 bubbles
I just returned from a 5 night stay at Secrets Playa Mujeres for a quick ”mom” weekend getaway. The resort itself, similar to other Secrets resorts, from the moment you arrive, you immediately relax and feel like you are on your vacation. I stayed in a preferred club junior suite overlooking the ocean in Building 3. The room has an Nespresso coffee machine and a fridge filled with sodas, beer and water. The hotel and room was clean and beautifully kept. The unique layout of the hotel makes you feel like you are in a nature preserve. The beach has powder white sand and the ocean water is a beautiful blue color, that you expect to see when you are relaxing In Mexico on vacation. The sister family resort, Dreams is a quick walk or golf cart ride away. Between the two hotels you have many dining options for all different cuisines between the two hotels. The hotel pays a lot of attention to food allergies, I have a seafood allergy and every restaurant took special care to assure me the chef prepared the food properly and that I did not have to worry.

I feel it is important to discuss how the hotel is handling the pandemic. As a healthcare provider, I was impressed with the attention to detail that has been implemented and put in place to allow vacationers to feel safe. Every person working at the resort is wearing a mask-properly, even outdoors. There is sanitizing foot cleaning mats and automatic hand sanitizing stations through the resort. Restaurants have tables spaced more than 6 feet apart and take care to sanitize/clean the table right as you are sitting down, so you know it has been properly cleaned and the silverware is packaged in a unique way to assure that it is only touched by the person eating. The bathroom amenities are packaged in plastic to assure there is no contamination by anyone else touch the products. My only advice is bring a small nail scissor to help open the plastic bags. I look forward to coming to this resort or any one of the secrets resorts again, especially during covid, I know that my safety is a priority while enjoying a wonderful Mexican vacation.
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Nov 24, 2020
Dear abmst7, We thank you for taking the time to share such a wonderful review of your experience with us. It is wonderful to know that you had such a great quick relaxing getaway at Secrets Playa Mujeres Golf & Spa Resort thanks to our comfortable suites, fine amenities, great restaurants, white sand beach, plus the free-flow access to our sister resort Dreams Playa Mujeres, located just next to us. We are glad as well to know that you felt safe thanks to our reinforced clean and hygiene protocols CleanComplete Verification™. Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in the not too distant future. Warm regards,
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komodo77 wrote a review Nov 2020
Flower Mound, Texas15 contributions11 helpful votes
5.0 of 5 bubbles
My wife and I took a trip to Secrets Playa Mujeres in Cancun to escape the drudgery of the backyard and unwind a little after the US Elections. Secrets was the answer to everything that we needed. The entire resort is very clean and well maintained. We had heard that building 3 smelled of mold and mildew but our room was fantastic and had no odor whatsoever. We expressed our concerns at check in but Isaac informed us that we would have no issue with the room and he was absolutely correct. Our room was on the 5th floor of building 3 and overlooked the pool and had a direct view of the ocean as well. We were not Preferred Club but the service we received sure seemed like it. The resort has had to enact certain restrictions due to Covid-19 so there are no buffets available at the resort. Instead everything is a la carte and you will need to use your cell phone to look up the menu at each of the restaurants. Be certain to check the daily planner which is available in your room to check for restaurant closings for the day so you don't get your hopes up to have Mexican food and find that the restaurant is closed for the night. The resort appears to be running at 60 percent capacity but the staff is operating at 100 per cent. I highly recommend that you tip your staff as they go out of their way to ensure you are satisfied. Our room was very cool and comfortable. The beach was clean and neat and raked daily for seaweed. We had rough surf due to storms off shore but the water and beach area were perfect. The beach bar is also very convenient. You will find that the drinks in the all-inclusive package are lacking in alcohol volume sometimes. I think that is because they are cranking our numerous frozen drinks at a rapid pace and don't linger with the bottle long enough to get sufficient alcohol in your drink. I recommend you request a rum or vodka or whatever "floater" on top of your drink to make certain it is sufficiently strong. I never had an issue with my requests. Ordering whiskey on the rocks was always the correct choice for me. The restaurants at the resort are hit and miss. I recommend the Oceana, Italian and Benihana style restaurant as the food is very good. Seaside Grill is lacking as is the mexican restaurant - go figure. You have the option of eating at Dreams as well which is the resort next door. We ate at the Brazilian Churascuria style restaurant but found it middling at best. Overall I recommend this resort.
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Review collected in partnership with this hotel
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Otro at Secrets Playa Mujeres Golf & Spa Resort
Responded Jul 17, 2021
Dear komodo77, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent gateway to the Mexican Caribbean. We are very glad to see that you and your wife liked our clean facilities, CleanComplete Verification™ protocols, the delicious food of our restaurants, and the free-flow access to our sister resort Dreams Playa Mujeres located just next to us. Thank you for your review and we hope to have the honor of receiving you again. Warm regards,
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Answer from EconciergeSECPM
Playa Mujeres, Mexico1 contribution7 helpful votes
Dear Christine P, Absolutely all our guests enjoy: 24-hour room service and Unlimited international and domestic top-shelf spirits.
Answer from EconciergeSECPM
Playa Mujeres, Mexico1 contribution7 helpful votes
Dear Christine P, Absolutely all our guests enjoy: 24-hour room service and Unlimited international and domestic top-shelf spirits.
Answer from EconciergeSECPM
Playa Mujeres, Mexico1 contribution7 helpful votes
Dear Lorne T, Our attentive Secrets Entertainment team prepares activities for our guests day and night, every night there are entertainment activities and our sport bar/music lounge, Desires, open every night until 01:00 a.m.
Answer from EconciergeSECPM
Playa Mujeres, Mexico1 contribution7 helpful votes
Dear englishsunseeker, Absolutely all our guests enjoy the following: • Limitless access to gourmet à la carte dining options without reservations required • Unlimited international and domestic top-shelf spirits • Unlimited natural fruit juices and soft drinks • 24-hour room and concierge service • Pool and beach wait service • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer • Daily maid service • Endless daytime activities and live nightly entertainment • Theme parties, oceanfront bars and entertainment venues • No wristbands required • All taxes and gratuities included • Enjoy free Wi-Fi Besides that, The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as: • Personalized check-in and checkout with concierge service • Preferred status and amenities o Preferred Club suites in premium locations o Access to lazy river at Preferred Club Villa section (located next door at Dreams Playa Mujeres) o Upgraded mini bar o Upgraded bath amenities o Pillow menu o Complimentary newspaper in room every day (English and Spanish • Access to Private Preferred Club Lounge at Secrets & Dreams Playa Mujeres o Daily continental breakfast service o Afternoon hot and cold hours d’oeuvres o Exquisite desserts & fine liquors o Complimentary computer access • Exclusive dining access o Daily à la carte breakfast in Oceana restaurant o Daily à la carte breakfast in Maris restaurant at Dreams Playa Mujeres • Exclusive spa privileges o 20% off spa treatments (not combinable with any other promotions/offers) o Complimentary access to hydrotherapy circuit one day per stay • Private Preferred Club beach area o Bali beds in the pool and beach area exclusively for Preferred Club guests o Exclusive access to the Hideaway bar at Dreams Playa Mujeres • Access to all Preferred Club amenities at Dreams Playa Mujeres The availability of our different room categories is subject to change without previous notice. During your arrival, you can verify with our attentive Front Desk team if there is change to upgrade to a Preferred Club suite.
Kimberly V wrote a tip May 24
2 contributions
5.0 of 5 bubbles
"VIP upgrade is definitely worth it. Much nicer experience. Access to all the services and VIP areas."
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Liam K wrote a tip May 22
1 contribution
5.0 of 5 bubbles
"Definitely wake up early to get a spot at the pool. Take advantage of the gym, basketball and tennis courts if with a group."
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Autumn cramb wrote a tip May 21
2 contributions1 helpful vote
5.0 of 5 bubbles
"Turn on your deny room service button or they will come to your door like 7 times a day. It’s a blessing and a curse how attentive they are."
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jack wrote a tip May 21
Newmarket, Canada10 contributions6 helpful votes
3.0 of 5 bubbles
"This is not a 4-5 star adults only all inclusive resort. Too many hassles."
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Henii wrote a tip May 20
11 contributions
5.0 of 5 bubbles
"Staff speaks English! Restaurant service is exquisite "
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PRICE RANGE
$451 - $691 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPunta Sam
NUMBER OF ROOMS
424
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SECRETS PLAYA MUJERES GOLF & SPA RESORT - Updated 2024

Frequently Asked Questions about Secrets Playa Mujeres Golf & Spa Resort
Which popular attractions are close to Secrets Playa Mujeres Golf & Spa Resort?
Nearby attractions include Rafa Nadal Tennis Centre (0.5 miles), Playa Norte (4.1 miles), and Zona Arqueologica El Meco (3.8 miles).
What are some of the property amenities at Secrets Playa Mujeres Golf & Spa Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Playa Mujeres Golf & Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Playa Mujeres Golf & Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Playa Mujeres Golf & Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Playa Mujeres Golf & Spa Resort?
Conveniently located restaurants include Rusticco Restaurante & Bar, Il Pomodorino , and Kantina Los Tacos de Humo.
Are there opportunities to exercise at Secrets Playa Mujeres Golf & Spa Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Playa Mujeres Golf & Spa Resort have airport transportation?
Yes, Secrets Playa Mujeres Golf & Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Playa Mujeres Golf & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Playa Mujeres Golf & Spa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets Playa Mujeres Golf & Spa Resort?
Many travelers enjoy visiting Hacienda Mundaca (6.5 miles).
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