Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. This brand new, adults-only, all-suite resort is only 35 minutes from the Cancun International Airport and 10 minutes from downtown Cancun, adjacent next an 18-hole signature Greg Norman golf course and in close proximity to the best golf courses, shopping centers, beachfront restaurants and nightlife in the area. This Unlimited-Luxury(R) resort will welcome its guests with an elevated club house with spectacular views of the ocean and just steps away from some of the resort's gourmet restaurants, fitness center and spa. Open-air spaces make it ideal to enjoy the warm ocean breeze. It features a protected natural area located between the reception area and the main pool section where some of the region's flowers and birds can be seen and photographed. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
Spanish
Location
Prolongacion Bonampak S/N, Punta Sam, Costa Mujeres 77400 Mexico
Name/address in local language
Secrets Playa Mujeres Golf & Spa Resort
10,915 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Secrets Playa Mujeres Golf & Spa Resort offers a picturesque setting with its serene beachfront and immaculate grounds, which has not gone unnoticed by guests. While some visitors feel that the resort does not provide good value, with complaints about overpriced amenities and aggressive upselling, the spacious and pristine rooms alongside the friendly and attentive service earn high marks.
The hotel's amenities, especially the pools and food options, are generally met with approval, despite calls for updates in certain areas. The atmosphere strikes a balance between vibrant and disruptive, catering to different guest preferences.
Location
Secluded
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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We spent 5 days at Secrets on a beach holiday and really enjoyed it. The all-inclusive concept means that you can go to all the (very chic) restaurants and drink whatever you want in all the bars. If you add "Preferred Club" to your room category for a very small surcharge, there is also a welcome lounge (with bar) and another restaurant that you can use. The pool is huge, but since the hotel is right on the beach, you can't really decide whether you'd rather go to the beach. We booked a so-called "Swim-Out Suite", which has its own pool. These rooms are also very nicely furnished and the pools that meander along the rooms are very narrow, but still allow you to swim in peace and quiet. The clientele of visitors are mainly young American tourists, which means that the hotel sometimes unintentionally has a slight "club hotel" atmosphere. In addition, there is a bit of loud, noisy music by the pool during the day, from animation and pool volleyball. But the pool area is relatively spacious, so you can avoid this a bit. (If you have a Swim-Out Suite, of course). The hotel also offers weddings, which can take place on the beach or on the hotel grounds. As a guest, there is always something to see. It's a shame when the weddings on the grounds mean that some areas are unusable because of the setup and celebrations, but that's the nature of things. All in all, we would recommend Secrets Playa Mujeres. If you know what the hotel offers and what restrictions there are due to the guest clientele, you can have a wonderful vacation here.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Featured services: - This hotel stands out for being a 4 Diamonds Adults Only All Inclusive resort. Having exclusive accommodations for adults is very important. - As a member of the LGBTTQIA+ community, I highlight the comfort and security I felt when going with my partner. - The room is a luxury: extra king size bed, jacuzzi in the bathroom and balcony, large shower and bathtub, full minibar, Nespresso coffee maker, 24-hour room service (both food and cleaning), and endless etc. . - The Oceana restaurant, focused on seafood and other sea fish, is exquisite. - The private beach sector is beautiful and clear of sargassum, since they maintain the area on a daily basis. This is a very important point for those of us who enjoy the sea. - The pool area is spacious, with plenty of lounge chairs and umbrellas, to comfortably accommodate all guests. - Angel, part of the Entretainment Team, and Omar, Tennis teacher, are professionals to stand out for their technicality, service, predisposition, kindness and kindness.
Areas of opportunity: - The shows. They leave a lot to be desired. The "Latino" show was not only based on songs in English but the dances were not representative of each culture. Ex: Tango was danced with a song in English and a choreography different from this traditional dance. - The types and schedules of activities they offer. There is a certain preference for a North American audience since the schedules of the activities start at 9:30 a.m. and end at 5 p.m. I think that activities during times of great solar exposure, such as from 12 to 3 p.m., should be replaced to take care of the health of both guests and hotel staff. Ex: aquagym, pool volleyball, etc. - International restaurants. I suggest that they have chefs specialized in the meals they offer. Example: Portofino, focused on Italian food, served pizzas with a dough top on top, something I had never seen or heard of in my life. The seafood present in the dishes at Burdoux, which specializes in French food, was overcooked. - As a person with celiac disease (gluten intolerant) and a vegetarian, I think it is important that they continue to strive to offer more options that take into account these restrictions since they are somewhat limited. - Actively work in the areas of Sustainability/Social Responsibility and Diversity, Equity and Inclusion. In relation to Sustainability/Social Responsibility, something that could be implemented are fines for excess food that diners leave. We saw many people order three plates of food and not even try them, ending up in the trash. Access to food is a global problem that must be taken into account. Finally, linked to the DE&I area, it is important that the personnel who serve the public receive gender training to improve the quality of service. Likewise, it is favorable to work on offering recreational activities that make people from the LGBTTQIA+ community feel included and not hosted in accommodation focused solely on heterosexual people. Ex: lipsync show, Drag Queens and Kings show, etc.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Secrets Playa Mujeres is my favorite resort in and around Cancun! This resort is nestled in a stunning and serene, yet accessible, location with a beautiful beach and deep blue sea. The vast amenities include a lavish spa, golf, superb dining options, swim out suites and the use of the Dreams resort next door. I love the luxurious ambiance and exceptional service, with staff members providing attentive care and personalized touches. The rooms are spacious and opulent with most having breathtaking views and pervasive cleanliness that also included the well-maintained grounds and immaculate pools. I have been to the area several times in the past and my last five trips have been here because of the level of service their team provides.
Some may feel that this resort may be on the pricier side (dependent upon budget) but I find the indulgence to be well worth the cost. Every guest room is spacious, refined and stocked with many amenities or you can opt for a preferred club upgrade enjoy even more amenities, upgraded rooms and private preferred club access. Enjoy your pick of several restaurants and nightly entertainment - although I am always full and asleep by 10pm. I like that the resort has several restaurant options and the “nightlife” club away from the guest rooms as this allows for maximum quietness and just listening to the calming ocean waves from your room, pool or beach areas. As an alternative, you are always welcome to the family friendly side, Dreams, for dining. Similar options but different menu and I swear I would never stary long enough to get bored the of never ending food options.
Amidst this tropical beauty on the Mexican Caribbean, the staff goes above and beyond to create lasting memories for friends and romantic moments for couples and their service deserves rave reviews. Diego and America have outdone every request we have had during all of our stays. Giselle, Wilber and Paulina, in the preferred club, always meeting us with a smile and were at our service in order to make a good vacation GREAT. Karen and Delmy were our pool side servers and we never waited more than 10 minutes for any food or beverage service. I had the pleasure of meeting Chef Luis and he made a DELICIOUS gluten free options at our request and Osman was our server at Portofino for a special birthday dinner. This team works so hard and I am happy to write raving reviews and sing their praises! Give this resort a shot and make sure show your appreciation to this exceptional team!
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Date of stay: May 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Other at Secrets Playa Mujeres Golf & Spa Resort
Responded Jun 6, 2024
Dear 795cristar, Thank you for sharing the review of your excellent vacation at Secrets Playa Mujeres Golf & Spa Resort, we are very happy to read that you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, thanks to our great amenities, beautiful areas, warm service, Preferred Club benefits, great restaurants, but especially our friendly staff in the different areas. Thank you so much for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards, Samuel Castellanos eConcierge
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The service is quite mixed and confusing, from servers who are very nice and polite (an older gentleman at the Mexican restaurant and a young lady at the Italian place) to people who barely want to talk to you and throw the plates at your table. A very similar situation at the beach, from somewhat hostile to very welcoming. The toilets at the beach are often lacking soap and tissues. Food at this resort is rather average and disappointing, with some surprises - we were in love with two absolutely delicious deserts (the panna cotta at the Italian place and the chocolate mole cake at the Mexican place). Interestingly, the restaurants here make their lemonade from powder, not from lemon juice. I really didn't expect that at such a rather expensive resort. Also, there is no way to get yogurt that is not sweetened (which is annoying). There is no way you can get Uber from this resort, they made a special route for Uber which adds 4 miles (20 plus minutes) to the waiting time and Uber drivers will cancel on you. They resort wants you to surrender and take their own overpriced transport. The spa has very nice staff, but their massage was more of a less just a full body rub, not a professional massage at all. Their restaurant app is so messed up, if you try to order room service it will say the food will arrive in two hours (!!!), so if you decide to order for tomorrow they will bring the food in two hours on the same day anyway (it happened twice!!!). The facilities are in general well maintained (with some parts slightly falling apart) with a nice landscaping, we loved the lights in the evening. The resort looks more elegant at night. Swimming pools had a very nice warm temperature of the water. Shockingly, there was barely any decor for Christmas, basically, nothing. I was totally surprised. The color choices for this resort are grey and brown, not very happy colors, and it seems that the management is color averse. No decor, no art, barely any flowers, just very neutral spaces without much character. But the basic design of the facility is practical and user friendly. The water in the ocean has a truly beautiful color during sunny days.
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Date of stay: December 2024
Value
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Location
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Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:ask for panna cotta at the Italian restaurant and mole chocolate cake at the Mexican restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall a good stay, First, the positive: the staff is always smiling and helpful. Great and consistent service around the beach and pool. Jaime takes great care of the pool area and makes sure chairs are not reserved but unattended for hours. The waiters on their part are always present to take your orders. Jazmin at the beach is exceptional: she is always there to make sure you have everything you need. Valentina always greets you with a smile at the buffet. The front desk was very helpful when we had a small issue with the room and sent someone promptly and called back to make sure everything was fixed. Nice. This being said the food was ok but nothing to write home about. If you like the buffet, you will have to go at Dreams for dinner because it is closed at dinner time on the Secrets side. And it is very noisy at Dreams, I thought the best restaurant was Himitsu (not Hibatchi which you need a reservation but is at the same location). You have to play the chair game like everybody else if you want a spot at the pool or beach for the day. Get there early or you will be like these poor souls walking around with a towel in their hands and looking for a place to sit. Could be more chairs and umbrellas by the beach maybe that would help the situation one would think. I usually stay on the positive side but I could not pass under silence the experience we lived when first got to the resort: Check in was a breeze but after they send you over to the VIP services so you can be offered discounts on massages, dinners and whatever. I wont name the person but our representative got literally mad at me when I kind of smiled when she took out what looked like Monopoly money and said : this is your leisure money that I can give you or whatever. She said I should not smile, this is money and why I think it is funny, She was pissed off I am not kidding. My husband just said that we were tired and wanted to get to our room. Should of said that at the beginning. She really ruined my first afternoon with her attitude even if the whole thing lasted 15 minutes. This selling eagerness leaves you with an impression of a second grade hotel, She even handed us a file with an appointment for another time (without consulting us) and of course we did not go. Another negative is the music and entertainment around the pool but we prefer the beach so no biggie for us. I do want to finish this review on a positive note because overall, we did have a very nice vacation. The grounds, the beach are beautiful and the service staff amazing.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We went from 11/9-16. We are members of UVC. It was not filled to capacity - or did not appear to be, which we enjoyed thoroughly. Overall our stay was just wonderful. We did get an upgrade to a swim-up which was quite enjoyable to experience. The food and beverages were quite good as always. The Market Cafe for breakfast was one of the best breakfast buffets we have experienced in all of the Secrets that we have vacationed at. The pillows are "squishy" which we were not fans of. I still do not understand why hotels put such heavy comforters on beds when you are in a warm location. TOO HOT!! LOVED the shower - overhead rain shower is the BEST!! Again the staff are always so pleasant, happy and willing to help in any way that they can. Would suggest "lounge music" in the Preferred Lounge. Pool area is lovely. Seemed to have plenty of seats without having to get out at 5am to reserve a seat. The beach area is very nice and appreciate that there are Preferred specific areas. The beach was a great place to start my days with a sunrise walk. Sand was SO soft! Overall we had a great time when we needed a "chill" vacation.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Other at Secrets Playa Mujeres Golf & Spa Resort
Responded 2 weeks ago
Dear Stacie B, Thank you for sharing the review of your excellent vacation at Secrets Playa Mujeres Golf & Spa Resort, your review it is very important for us as member of the vacation club. We are very happy to read that you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, thanks to our comfortable suites, and friendly staff. Thank you so much for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards, Samuel Castellanos eConcierge
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Just got back from an amazing 10 days at Secrets Playa Mujeres! What a beautiful resort. All of the staff are super friendly and helpful. Special shout out to our poolside waitress Eugenia who did a fantastic job serving poolside drinks and food. To Juan, Carlito, sexy Bryan and the rest of the entertainment team - thank you - such a fun, engaging group, To Victor and Julio at the poolside bar who always had a smile and joined in the laughter and fun….to Roque, Reuben, Eduardo and the others at Market Buffet for their amazing food and service….to our room keeper Patricia who kept our room spotless and stocked…to everyone else we dealt with….the staff are all amazing! The beautiful large pool was kept at a great temperature, the entire resort was kept spotless, there was always something going on and the live music each day - trumpet player; violin player; saxophone player; reggae band, Cuba sol group; rock band- was very very good. Food at all restaurants was delicious and we loved not having to make reservations! We even enjoyed room service a few times which was a bonus Lots of pool chairs and towels but we did have to reserve our chairs early in the morning…ocean was beautiful and clear with soft white sand. Our room had an ocean view a s was very spacious with a sitting area, big tv, rain shower head and jetted tub, robes, plenty of towels and a huge, comfortable king sized bed! While we splurged a bit to come to this resort, we feel totally spoiled and can’t wait to come back and see what’s in store after the renovations! Hopefully most of the amazing staff will return too! Thank you everyone!
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Date of stay: January 2025
Value
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Location
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Sleep Quality
Trip type: Traveled as a couple
Room Tip:Get your pool chair early!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Other at Secrets Playa Mujeres Golf & Spa Resort
Responded 3 weeks ago
Dear 61Virginia, Thank you for sharing the review of your excellent experience during your 10 days vacation at Secrets Playa Mujeres Golf & Spa Resort, we are very happy to read that you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, thanks to our friendly staff in the different areas, delicious food, and comfortable ocean views suites. Thank you so much for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards, Samuel Castellanos eConcierge
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Our honeymoon at Secrets Playa Mujeres was a memorable experience, marking my first time in Cancun. The staff's warmth and friendliness made us feel incredibly welcome from the moment we arrived. Our swim-out hotel room was a highlight, offering a tranquil retreat with refreshing, shaded waters—a perfect escape from the bustling main pools.
While the location a bit further north of Cancun extended our travel time for excursions, the convenience of the swim-out pool compensated for it. However, we did notice some areas in need of maintenance within the rooms, such as holes in the ceiling and worn-out shutters. Additionally, there was a slight issue with odors in the hallway, though thankfully not perceptible within our room.
Despite these minor inconveniences, the resort's cleanliness was commendable, and we appreciated the minimal wait times for dining and transportation. The thin walls were mitigated by our sound machine, ensuring a peaceful night's rest. Above all, it was the exceptional hospitality of the staff that truly defined our stay—they went above and beyond to ensure our comfort and enjoyment.
Overall, Secrets Playa Mujeres provided a serene and relaxing environment, further enhanced by the option to access the neighboring Dreams facilities. It's a great choice for those seeking a peaceful retreat in Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Other at Secrets Playa Mujeres Golf & Spa Resort
Responded Jun 6, 2024
Dear Scenic56586998961, Thank you for sharing the review of your excellent honeymoon vacation at Secrets Playa Mujeres Golf & Spa Resort, we are very happy to read that you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean thanks to our very friendly staff, and warm service. Thank you so much for your review and we will work in the areas you mentioned, we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards, Samuel Castellanos eConcierge
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Met at reception with glass of sparkling wine/orange juice which was very welcome in the humidity. Very pleasant reception staff. Of course had to have golf buggy to actual accommodation. Pool looked very inviting although everywhere seemed very quiet. First impression of Preferred Club Jnr suite Ocean view entrance left a lot to be desired. Block B - not a very good start sounds more like a prison entrance. Entrance could have being doing with a coat of paint, you could see where repairs had been made in the past, not at all inviting. Room door was a very dark brown which had definitely seen better days. Flaking, different colours again not inviting. Room was large and was adequate, but definitely needing brought up to date with some TLC needed. We had a balcony with a spa bath which we never used as flies, leaves, debris had gathered and no one seemed to clean it out. Our bathroom really was in need of an update. The towels were quite thin and threadbare, certainly not 5-star luxury. The grouting especially in the toilet area, had been repaired so many times, that the grouting practically took over the width of the skirting board. Very discoloured. The large mirror over the sink was showing signs of surface rust across the whole width of the mirror. Although we had a balcony, and could see the sea, we were not lucky enough to catch any sunshine throughout the day always in the shade. The resort facilities were great, especially the number of sunbeds, cabanas around the pool, never had to get up early to put towel down. Service around the pool was excellent, and staff were very helpful and pleasant. To be honest, the staff made the resort. One area I felt could be improved was for me a health and safety issue. The pool was tiled in all the same colour, hence going down steps or coming up there was no line of demarkation of where the steps started.or ended. This was a problem for me as my sight is just not as good as in past year. I creaked my toes many times, and all because I couldnt identify the steps especially when the water was swirling around your legs. AT times I couldnt decide if there were 3steps or 4 - thankfully the hand rail was a help and I took things very slowly. Overall, the hotel provided a good selection of restaurants the food was adequate, even though the portions were small we always managed to fill up with desserts etc., I do think this hotel is in need of a re-fit and some tender loving care. For the 7-days it was enjoyable dont think I could do l4-days.
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Date of stay: October 2024
Value
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Location
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Trip type: Traveled as a couple
Room Tip:Do your homework, make sure being l0-miles from town/city is for you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From a smooth collection at Cancun airport, driving into the gated Playa Mujeres resort and then onto a speedy check-in process in the preferred lounge - early impressions of Secrets hotel were very good. In fact, things only improved. This holiday was a 30th Wedding Anniversary and our room was set up with a bottle of bubbly and an anniversary sash on the room to welcome us. Staff were all lovely and friendly, helpful and just very nice - too many to mention, but Carlos, Will, Mario, Lino spring to mind. In Addition the very professional and elegant looking Maitre De for Oceana and Bordeaux were lovely, but I cannot recall names (but were both working in the period 2nd-9th Sept). We didn't do much exploring/excursions as this was a deliberately lazy holiday for us. We only came for a week and truly hope to return for a longer stay in the future and explore more of the wider area and activities.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samuel Castellanos García, Other at Secrets Playa Mujeres Golf & Spa Resort
Responded Oct 8, 2024
Dear SouthWalesRachel, Thank you for sharing the review of your excellent and special anniversary vacation at Secrets Playa Mujeres Golf & Spa Resort, we are very happy to read that you enjoyed your experience at our all-inclusive and adults-only resort in the Mexican Caribbean thanks to our check-in process, Preferred Club facilities, great staff, and nice restaurts. Thank you so much for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards, Samuel Castellanos eConcierge
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Hello,
The rates for our guests to play golf depends on the hour of the tee time, there is option of Prime Time and Twilight (starting at 01:00 p.m.) We kindly invite you to please contact us through our official info mail so we can send you all the details to play golf and the cost of the clubs.
There are more places to choose from in the Punta Sam area.
PRICE RANGE
$565 - $884 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPunta Sam
NUMBER OF ROOMS
424
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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