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Best Western Plus Stoke on Trent Alsager Manor House Hotel

553 reviews
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Traveler (124)
Room & Suite (39)
Dining (21)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor2%
  • Terrible1%
Travelers talk about
“stables bar”(67 reviews)
“swimming pool”(29 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (553)Write a Review
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Traveler rating
345
156
28
12
8
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LanguageEnglish
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345
156
28
12
8
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All reviewsstables barrestaurant upstairsswimming poolalton towersoatcakeslovely hotelwestern hotelslarge car parklovely poolgroupon offerreal alesunday lunchgolf clubreception areafamily weddingpublic areasgood size
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1 - 5 of 549 reviews
Reviewed 3 days ago

What used to be an excellent place for a Sunday lunch, is alas no more. Food cold and unappetising, service poor, noticed several disgruntled guests the other Sunday. Seems like they are more interested in making a fast buck rather that offering good customer service...More

Thank Cathnorman
A TripAdvisor Member
4319
Reviewed 5 days ago via mobile

Stayed here with friends for a party night. Lovely, clean, modern rooms and a really nice hotel and bar. We had a great night with fabulous food served. Only fault is the cost of drinks here. £10.70 for a G&T and pint of Guinness. Over...More

Thank A TripAdvisor Member
Reviewed 5 days ago

Booked last minute online, very reasonable price ~£50. I stay in hotels very regularly for work, and I must say this was the best stay I have had for a very long time. They really seem to have nailed all aspects of the guest experience....More

Thank Tom S
Reviewed 1 week ago via mobile

Stayed here for our quarterly sales meeting. Meeting rooms are great, plenty of room, light and airy. Drinks and snacks brought to us and lots of choice. Food in the restaurant was lovely although some of the crockery was not as clean as i would...More

Thank Shirley S
Response from BWMH, General Manager at Best Western Plus Stoke on Trent Alsager Manor House HotelResponded 1 week ago

Dear Shirley S, Thank you for your review, I am pleased your sales meeting went well and you were looked after by our staff during your stay. I apologise about the crockery, I have spoken to our head chef and I will look to monitor...More

Reviewed 2 weeks ago

Amazing place ,10 out of 10 for customer service,food ,atmosphere and attention to detail is first class,this is the second year celebrating New Year’s Eve here and a massive thank you to everyone for making this a memorable evening,can’t wait to return.More

Thank tracey_wainwright
Response from BWMH, General Manager at Best Western Plus Stoke on Trent Alsager Manor House HotelResponded 1 week ago

Hi Tracey, Thank you so much for your review, I am so pleased you enjoyed everything. A lot of time and effort goes into these big nights, from our front of house and kitchen staff, I will make sure everyone gets to see your review....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Meeting Rooms
Free Parking
Business Center with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$60 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$60 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (124)
Room & Suite (39)
Dining (21)
Pool & Beach (1)
Hotel & Grounds (76)
Bathroom (13)
Business Center & Event Rooms (4)
Questions & Answers
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Maybank101
November 11, 2017|
AnswerShow all 2 answers
Response from Gordon H | Reviewed this property |
We arrived @ 1200hrs and were given keys straight away. Check out is @ 1100hrs. Contact reception if you want to arrive earlier than their check in time. They are very helpful.
0
Votes
Katie C
November 4, 2017|
AnswerShow all 4 answers
Response from Presto2 | Reviewed this property |
It is fabulous and HUGE ! We ordered afternoon tea for 2 and 4 of us shared it. It is not only beautifully presented, but very yummy!
0
Votes
611tinaj
September 26, 2017|
AnswerShow all 9 answers
Response from BWMH | Property representative |
Hi, we will be renovating our Stables Bar and Ostler Restaurant from 30th October till 17th November. Therefore they will be closed. We will be serving food from our function room during this time. Kind Regards Jessica... More
0
Votes
Room Tips
"The rooms to the rear of the hotel behind the pool are quieter than the ones behind the reception area."
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"We had one facing the road. I cant compare it with others but it was a nice room, big and lovely bathroom..."
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"The read my booking request for a room on the ground floor, they were very helpful."
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"Ground floor rooms are smaller, exec rooms are upstairs."
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