We stayed for a couple of nights in a double room suite w/ swimming pool. It was fantastic. Sparking clean, beautifully decorated and fully equipped. The hotel staff was extremely kind and attentive (special thanks to Guillermo at the reception desk and Daniela at the breakfast buffet). The icing in the cake: dinner at El Rincon de Juan Carlos, a culinary jewel from Tenerife, now located at the fifth floor of this beautiful hotel. I would certainly recommend this hotel, the price is high but it well worths it. We are hoping to have the chance to come back.
We had booked to go on holiday here in October but our tour company cancelled the trip because of covid restrictions. We rebooked for a break immediately before Christmas and were not disappointed. The hotel has the "wow" factor from the moment you enter the foyer. Built directly into the rocks , it is a stunning mixture of the natural, enhanced by light projections, marble and water features. Staff were pleasant and helpful at all times. We had a 2 bedroom villa with pool which was heaven. It was spacious, modern and very clean. We had a large terrace outside built around the pool with stunning views out to sea. The breakfast was excellent and covid safety precautions sensible and reassuring. Food was freshly cooked or served by a member of staff with very limited sef service options. Cereals, fruit etc was served in presealed kilner jars to reduce touch points. Our teenagers enjoyed the waffles and pancakes whilst we loved the cooked options, breads, ham and cheese. We ate outside every morning bar one when the wind was too high. Tables were well spaced and our temperatures were taken before being shown to our table. We ate at the Italian restaurant a few nights and generally speaking enjoyed our meals. The prices are on the high side and I was disappointed when ordering the mean course crab ravioli special one night which, on arrival, consisted of four delicious ravioli... at just over 5 euros per piece... Staff listened to my complaint and did their best to put things right. Not much evidence of vegetables or side dishes either. My other concern (no reflection on the hotel, more the other guests) was that someone obviously overheard me charging something to my room and went on a spending spree in my name which was only discovered when we came to check out. Again, the staff could see easily what had happened and dealt with the situation brilliantly. Sad that they had to, however. We wouldn't hesitate to return here, in fact have already re-booked for the autumn. A true class above the other Adeje hotels. …
Superb! Beautiful hotel, exceptional service all the time; and spectacular food and restaurants. The COVID 19 preventive protocols were the best I have ever experienced. The kids club was also amazing including cool activities for kids. We enjoyed the breakfast and pool area very much. The spa treatments were also really good. Phenomenal experience and holidays. We'll definitely come back!
Everything was more than we expected, from beginning taking our luggage offering complementary cava. And the view from the room was superb ! We have received room at third floor and it had sea view pool area view you could wake up in bed and look to the sea. i would recommend this hotel to any one who is looking for a real 5* service hotel.
Could not rate this hotel more highly. The staff and service levels were amongst the best I have experienced and the location and rooms are excellent. Make sure you book in advance for the hotel restaurants as they are popular with outside guests. Sunset views from the rooftop pool and bar are absolutely amazing.