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Hotel El Refugio

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Hotel El Refugio
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168 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

I spent last end of the year at this lovely hotel. I was able to enjoy a very peaceful environment inside the canyon. I am always thinking of going back :) Service is great and the rooms are impeccable, so great to being able to rest and have a revival hot shower in El Refugio after walking and visiting the... More 

Helpful?
Thank Claudia G
Level Contributor
3 reviews
Reviewed September 27, 2016

I loved the place, the setting is amazing, right inside the canyon, next to the river, much better than staying at Chivay, the nearby village. I went hopping on the stones along the canyon and it was really beautiful, with absolutely no one around and the whole canyon for myself. Afterwards I relaxed on the hot spring pool. Very helpful... More 

Helpful?
Thank Fernando S
Allentown, Pennsylvania
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 30, 2016

The concept of this hotel was good. A hotel in a canyon with hot springs. The rooms were basic, but floors were not clean.The door was not flush with the floor, so dirt came in. There was no safe in the room and the bathrooms were very small. Breakfast was also average. Could be wonderful with better food, cleaner rooms... More 

Helpful?
Thank lisakeg
Ponta Delgada, Portugal
Level Contributor
289 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed July 26, 2016

This hotel is in a remote location, but you can really appreciate the nature there. The staff underwent all efforts to make you feel OK. The reception and the dinning room are always pleasant and warm. The room was very big, with nice beds and good bathroom. They have a lot of blankets, a oil heater and they even give... More 

Helpful?
Thank Nuno P
Lima, Peru
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2015

When we arrived for check in all guests were being evacuated due to a fire that was next to the property. Seemed like a good precuation. Since they did not have an idea as to when we could get in, we went to the thermal baths in Chivay. Later they called us and said that although the fire was out... More 

Helpful?
Thank Augusto C
Barcelona, Spain
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2015 via mobile

This peculiar hotel is built in a bungalow style. Rooms are spacious and fairly well furnished and bathrooms are correct for a lodge hotel. Termal waters are available free of charge. The restaurant is quite simple, hence one should not expect much of it: very few dishes and nothing worth mentioning. Do not expect the luxuries of a classic 4*... More 

Helpful?
Thank TrueInspectors
london
Level Contributor
268 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed July 9, 2015

We only stayed here one night as we were touring around. Arrived after lunch and so walked up the canyon along the river,hopping from boulder to boulder and watching the fish and birds. Then we went in the hot tub and had a relaxing time whilst sipping a beer. The hotel grounds are beautiful and have two more hot springs... More 

Helpful?
Thank LondonNefertiti
Pozzuolo del Friuli, Italy
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 9, 2015

We stayed one night before viewing the condors and the canyon. The hotel is located in a wonderful location, just next to the river, in a canyon. The surroundings are beautiful but takes no more than an hour to see them all. Since there is nothing to do in the neighborhood and nothing in the hotel, be sure all the... More 

Helpful?
1 Thank Paola_Imizael
Brussels, Belgium
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 3, 2014

The hotel is located in a wonderful location, just next to the river. The staff was generally friendly and helpful and the room was very nice, with balcony facing the canyon. Everything was perfect until we realized that there was 150 soles missing in our purse. We had counted the money the day before leaving and didn't use the purse... More 

Helpful?
Thank Yannick1509
Deinze, Oost-Vlaanderen, Belgium
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 21, 2014

the hotel has a resort feeling with the hot springs. the staff is really friendly, they even come to the springs to ask if you want something to drink! the view from the rooms is amazing and relaxing.

Helpful?
2 Thank Margot L
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Free Parking
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
“El Refugio.” What comes to your mind when you think of those words? Perhaps, a place of security, a safe haven, a sanctuary, a shelter, a retreat, or a place where you can call your own? That is exactly what you get at hotel “El Refugio”. Our motto “In contact with nature”, describes the very setting of the hotel. We are located in the majestic and beautiful Valley Colca. “El Refugio” is bordered by mountains that acts like a retreat and it is situated at the edge of the Colca River that the rainbow trout calls home. El Refugio” is a four star hotel with bungalow type dwellings in a rustic setting that tries to capture the very essence of nature itself. The hotel contains elements like wood, stones, and thatched roof that make it a part of nature. This is to convey a natural setting that will help you to relax and enjoy your time. ... more   less 

Additional Information about Hotel El Refugio

Address: Putuco | carretera rural a Cabanaconde, 54, Peru
Location: Peru > Arequipa Region > Colca Canyon
Price Range: $77 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Refugio 3*
Number of rooms: 35
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Also Known As:
El Refugio Hotel
Hotel El Refugio Peru/Colca Canyon
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Questions & Answers

Here's what travelers have asked, with answers from Hotel El Refugio staff and other travelers.
3 questions
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Questions? Get answers from Hotel El Refugio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All of them have an excellent view to the canyon and river :)”
 of 5 bubbles Q1607ISclaudiag, 2 days ago | Read review
“The closer to the river the better, you can actually hear it and it is really relaxing at night”
 of 5 bubbles K2565CSfernandos, Sep 27, 2016 | Read review
“higher floors have a wonderful view”
 of 5 bubbles Paola_Imizael, Jul 9, 2015 | Read review
“The rooms on the second floor have a nicer view.”
 of 5 bubbles Yannick1509, Dec 3, 2014 | Read review
“Get a room on the 2nd floor wich have a great view over the river / canyon.”
 of 5 bubbles Pieg, Jun 7, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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