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El Resort Hotel

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Heydar Alyev Avenue, Qakh AZ3400 Azerbaijan
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Traveler (56)
Room & Suite (14)
Pool & Beach (7)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Public wifi
Paid internet
Internet
Hot tub
Restaurant
Breakfast available
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Room service
Minibar
Good to know
HOTEL CLASS

Location

Full view
41Reviews0Q+A3Room tips
Traveler rating
  • 26
  • 7
  • 1
  • 4
  • 3
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Popular mentions
+1
You can just take a look at photos to understand how beautiful there is! Without doubt one of the favorite hotels I stayed in regions of Azerbaijan. Upon arrival we were warmly welcomed by the staff and General Manager. The staff was extremely friendly, the restaurant very flexible and the restaurant service staff deserves a special thanks. The dishes were very tasty. We had two great evenings there, which obviously also added up to the experience. The hotel has all kinds of entertainment starting from table tennis, billiards to the bowling and mini cinema. You can also spend your time in healthy way using wellness center, gym and pool, Turkish bath and sauna or play outdoors in our Football and Basketball stadium. What else you need to spend a great time with family or friends? We also checked the conference hall and it’s very big. I think it is the best place for families to make weddings there or for business people to gather together for some conferences or meetings. They can organize any kind of event. All respect for the staff who does a great job there!
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Response from Ulu G, Room Division Manager at El Resort Hotel
Responded 5 days ago
Dear Ms. Valida , From the bottom of our heart we would like to thank you for choosing our hotel during your trip to Gakh! Every day we strive to upkeep the highest standards of customer service and it is very vital for us to know that we met expectations of our esteemed Guests and made their stay with us comfortable and most memorable ! Once again thank you very much for a very positive review, it was our privilege to learn that you had enjoyable stay at El Resort Hotel ! We are looking forward to welcoming you back soon with us in the nearest future ! Kind regards, Ferhad Kerimli
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Beautiful hotel. Beautiful place. Superb service. Great prices for good food and standard prices. This is my favorite hotel in Azerbaijan. The hotel has beautiful mountain views. Very nice interior design. The hotel is good for couples and groups of friends Thanks Mr Fuad Mammadzade and great team
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Response from Ulu G, Room Division Manager at El Resort Hotel
Responded 4 weeks ago
Dear Guest, Warm Greetings from Gakh, Azerbaijan. Thank you for choosing your stay at El Resort Hotel and sharing your valuable feedback with the followers of TripAdvisor. We love to hear how our esteemed guests experienced enjoyable moments with us and feel so proud to convey these positive notes to our team. Please be assured that all your warm words will be passed to our Food and Beverage Team. Especially , Mr .Fuad Memmedzade . Hope we have another opportunity to welcome you back again in the nearest future. Wish your healthy and sunny days. Kind Regards, Ferhad Kerimli Room Division Manager
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We had stayed there years ago and got real 5 star service . This summer we choose as a valued destination as a second time but it was a disaster. Dont know what happened and why they lost their service quality . Nobody care about guests . Called several times reception but nobody replied . 3 times we came down reception to ask some water . Each time they said “okay “ but nobody came . Room was dusty and smoking smell in bathroom . Room service didnt replace towels and shampoons, no vacuuming at all during 3 days.No any server or hostess will smile and welcome you in the restaurant. We were planning on the first day have an early breakfast and begin to explore region. However we spent 2 hours in breakfast. Waited 20 minutes for a fork . İ have asked just a FORK from 3 colleagues finally one of them provided us. Tea served cold . Buffet was not luxury at all ( just some cream ,olives , cucumber , tomato and ect . ) no pastry , juices , crepes , omlette station, cold meat selection...Second day İ asked restaurant manager from reception to give feedback and finally met him . However the only thing İ have been told were 2 words “Okay , Okay , Xorosho , Xorosho “ .No apologizes , no compensation . Anyway not a big deal .Upon departure nobody helped our luggages . Better to find some cottages instead of this hotel.
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Response from Ulu G, Room Division Manager at El Resort Hotel
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to provide feedback following your recent stay with us. We would like to express our apologies that you had a negative experience in our hotel. Our service delivery is something we pride ourselves on, I am therefore very disappointed to learn about your experience in El Resort Hotel . Please be kindly assured that your comments have been taken very seriously and the necessary action will be taken promptly. We truly hope to see you with us again and again. Wish your healthy and sunny days. Kindest regards, Ferhad Kerimli Room Division Manager
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Hi there! My previous comment was deleted by unknown reason so sharing it again. I stayed in this hotel for 2 days. The nature is lovely but the hotel personnel, food quality and dusty rooms spoiled my stay there. The breakfast starts at 8 what is not suitable for most business cases. The range of food is poor. Almost half of menu is not available. Personnel doesn’t show initiative in helping guests, most of them act like zombies on duty. When I arrived for the check-out actually couldn’t catch reception lady behind the reception desk, heard her loudly laughing with the General Manager and had to wait for a while until they noticed me calling for them. General Manager even didn’t apologize for my waiting. It was inappropriate time and place to flirt with own employee at work. So all the gaps I noticed in this hotel dont surprise me when I saw the GMs unprofessional attitude to work. Also, in general I want to highlight that reception ladies were not helpful when I called them for an extra towel. I had to come dawn from my room and ask for clean towels once again. Honestly I am frustrated with my stay there. Before I booked the room in this hotel I heard about new management and hotel staff and was looking for a pleasant time but unfortunately didn’t face with any good service. I wish them huge improvement otherwise hotel will lose all remaining stars.
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Response from Ulu G, Room Division Manager at El Resort Hotel
Responded 4 weeks ago
Dear Guest, First and foremost thank you for taking the time to share your feedback with us on TripAdvisor. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. Allow me kindly invite you to contact me personally to discuss this with you further on ferhad.kerimli@elresort.az We hope your next stay at El Resort Hotel will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Ferhad Kerimli Room Division Manager
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I have read plenty of negative reviews before visiting the hotel however was hoping that most of them were irrelevant and the hotel has improved the service so far butttt i was sooo mistaken!!! The main restaurant was closed till the midday and we were struggling to have some meal. The waiters were not aware about anything in this hotel, they provide information different from what was telling by reception guys. We have approached the General Manager but he was not helpful at all. Only assured us that problems would be solved soon and disappeared. When we asked for F&B Manager he was not available to clear out the situation as well. I had a feeling that all the managing stuff of the hotel have serious faces but behind these faces unprofessional approach to work and inability to perform their duties. Very frustrated and shall never visit this hotel. If you care about your wellbeing please never stay in this hotel!!!
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PRICE RANGE
$48 - $58 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanShaki-Zaqatala RegionQakh
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Frequently Asked Questions about El Resort Hotel
Which popular attractions are close to El Resort Hotel?
Nearby attractions include Kurmuk Church (4.1 miles).
What are some of the property amenities at El Resort Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at El Resort Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at El Resort Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at El Resort Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does El Resort Hotel have an airport shuttle?
Yes, El Resort Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Resort Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.