Accommodated from 25.06.22 to 27.06.22. I was delighted by the service. Staff is very helpful and friendly. They made us to feel very special. The hotel is among the mountains, very beautiful! The amenity in the room was very delicious. Also, the breakfast was tasty. There was a big choice of meal. The room was very big, comfortable, and clean.
This hotel is the best in Qax region. Rooms are clean and have nice view. We had our dinner in Novbahar restaurant, dishes were delicious and service was good. There are facilities like spa, sauna, indoor pool, tennis court. So you can spend your time entertaining with friends and family😍
Finally we found a place where you van relax.Beautiful view, very clean, very friendly and helpful staff and he rooms are great and so comfortable, really tasty and satisfying breakfast I really liked it. be sure to visit.
It was a great pleasure to stay at El Resort hotel. I was happy to choose this hotel because of good location, high quality service and affordable price. Hotel's rooms are very comfortable, wide, lightly, good provided. Especially view from room's balcony is perfect and view of Uludag made my day. Because in every hotel firstly I look at view and location of hotel and this affects my mood. Breakfast was very good provided. In addition, kind and friendly staff was always willing to help you. I definetly advice everyone to select this hotel.
The staff of the hotel is very deligent and professional. Especially very attentive for the kids needs. Rooms are big enought and comfortable. All inclusive rate is also available in the hotel. Very beautiful landscape around the hotel even from the room. Spa and swimming is available and hamam.
Currently staying at the hotel with my family. The swimming pool is freezing cold. Hotel staff say they keep temperature in 20-25 Celsius range which is absolutely substandard. The other day there was no warm water at the spa center. Had to take shower with cool water. When i informed the staff about the situation they kept on fooling me with promises that it would get warmer. Hasn't happened in 3 days. Restaurant is not serving the guests who have not bought full board package. So in case you get hungry, you will need to leave the hotel. In the end of the day, if you do not use swimming pool, you can always find cheaper and better options in this area.
Beautiful hotel. Beautiful place. Superb service. Great prices for good food and standard prices. This is my favorite hotel in Azerbaijan. The hotel has beautiful mountain views. Very nice interior design. The hotel is good for couples and groups of friends Thanks Mr Fuad Mammadzade and great team
We had stayed there years ago and got real 5 star service . This summer we choose as a valued destination as a second time but it was a disaster. Dont know what happened and why they lost their service quality . Nobody care about guests . Called several times reception but nobody replied . 3 times we came down reception to ask some water . Each time they said “okay “ but nobody came . Room was dusty and smoking smell in bathroom . Room service didnt replace towels and shampoons, no vacuuming at all during 3 days.No any server or hostess will smile and welcome you in the restaurant. We were planning on the first day have an early breakfast and begin to explore region. However we spent 2 hours in breakfast. Waited 20 minutes for a fork . İ have asked just a FORK from 3 colleagues finally one of them provided us. Tea served cold . Buffet was not luxury at all ( just some cream ,olives , cucumber , tomato and ect . ) no pastry , juices , crepes , omlette station, cold meat selection...Second day İ asked restaurant manager from reception to give feedback and finally met him . However the only thing İ have been told were 2 words “Okay , Okay , Xorosho , Xorosho “ .No apologizes , no compensation . Anyway not a big deal .Upon departure nobody helped our luggages . Better to find some cottages instead of this hotel.…
Gakh is one of the nice places to visit in Azerbaijan because of its nature - forests, mountains and I have been to there few times. This time we decided to stay in El-resort with my family of 4. (2 kids) for 2 nights and got really disappointed. Even the hotel is still rated as 5 star but its too far from it now. To sum up with a simple example - no one turned up into the room to clean up at least the bins during our stay. Few years ago it was truly the top hotel in the region with its service, food and facilities. There are still few pros which I would count down as: - the largest standard room that ever stayed with segregated small room for wardrobe, etc. - helpful hotel stuff, especially managers - Emin, Emil and Gunel. They were trying as much as they can to be everywhere to help but usually this is not how the system works in 5star hotels. - the area where the hotel situates is amazing - large green mountains, very quite, fresh air from balcony.…
Stayed in El Resort last week and really enjoyed this hotel. Thanks to General Manager and Hotel staff who treated us very warm and gracious. View from the room to the mountains was just amazing. Great place to stay!
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