El Resort Hotel
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Heydar Alyev Avenue, Qakh AZ3400 Azerbaijan
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Room & Suite (44)
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About
#1 of 4 hotels in Qakh
Location
Cleanliness
Service
Value
Travelers' Choice
Located in Qakh and surrounded by picturesque mountains, EL Resort is premium style family resort in the region. It serves as the ideal venue for family getaways, romantic stays, business meetings, team buildings and weddings. EL Resort occupies vast area and comprises of 2 building blocks. It consists of 134 specious rooms & suites to accommodate even big families. All rooms evoke a serene, residential feel and provide spectacular mountain and forest views. All rooms are fully equipped with the latest in-room technology, tea & coffee station, and complimentary WIFI is available throughout the hotel. EL Resort offers - Gym, Swimming-pool (indoor), Turkish bath, Steam & Sauna, Cinema, Billiard & Table tennis, Tennis Court (outdoor), Basketball & Football stadiums (outdoor) Leisure Facilities For perfect leisure time of our guests we have created extensive Kids Club to be able to entertain kids of all ages.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bowling
Game room
Kids stay free
Secured parking
Wifi
Paid internet
Hot tub
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Wine / champagne
Tennis court
Billiards
Fishing
Karaoke
Table tennis
Walking tours
Video game console
Babysitting
Books, DVDs, music for children
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
BBQ facilities
Gift shop
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
iPod docking station
Bath / shower
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Russian, Azerbaijani, Turkish
Location
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39Reviews0Q+A3Room tips
Reviews
Traveler rating
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Popular mentions
The staff of the hotel is very deligent and professional. Especially very attentive for the kids needs. Rooms are big enought and comfortable. All inclusive rate is also available in the hotel. Very beautiful landscape around the hotel even from the room. Spa and swimming is available and hamam.
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Date of stay: January 2020Trip type: Traveled with family
Helpful
Response from uluhospitalitygroup, General Manager at El Resort Hotel
Responded Jan 13, 2020
Dear Mrs. Nigar, Thank you very much for being our guest at EL Resort Hotel! We appreciate that you have taken the time to share your comments. It makes us very happy to know that we manage to exceed your expectations! Thank you very much for your constructive feedback. We look forward to having you back again. With warm wishes, General Manager
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Currently staying at the hotel with my family. The swimming pool is freezing cold. Hotel staff say they keep temperature in 20-25 Celsius range which is absolutely substandard. The other day there was no warm water at the spa center. Had to take shower with cool water. When i informed the staff about the situation they kept on fooling me with promises that it would get warmer. Hasn't happened in 3 days. Restaurant is not serving the guests who have not bought full board package. So in case you get hungry, you will need to leave the hotel. In the end of the day, if you do not use swimming pool, you can always find cheaper and better options in this area.
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Date of stay: January 2020Trip type: Traveled with family
Helpful
Response from uluhospitalitygroup, General Manager at El Resort Hotel
Responded Jan 5, 2020
Dear Mr. Emin , Warm Greetings from Gakh. We would like to express our apologies that you had a negative experience in our hotel.We are extremely regretful for all the inconveniences happened during your stay at our hotel. Please , be kindly informed that , We keep temperature of pool as 28 Celsius . Also, during new year period our restaurant served as buffet for all Guests (breakfast, lunch & dinner). Even though your experience with us was not flawless this time, we hope you will give as the opportunity to welcome you again and restore your confidence in us. Wish your healthy and sunny days. Kind Regards, Hotel Administration
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Beautiful hotel. Beautiful place. Superb service. Great prices for good food and standard prices. This is my favorite hotel in Azerbaijan. The hotel has beautiful mountain views. Very nice interior design. The hotel is good for couples and groups of friends Thanks Mr Fuad Mammadzade and great team
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Date of stay: October 2019Trip type: Traveled on business
Helpful
Response from Ulu G, Room Division Manager at El Resort Hotel
Responded Oct 21, 2019
Dear Guest, Warm Greetings from Gakh, Azerbaijan. Thank you for choosing your stay at El Resort Hotel and sharing your valuable feedback with the followers of TripAdvisor. We love to hear how our esteemed guests experienced enjoyable moments with us and feel so proud to convey these positive notes to our team. Please be assured that all your warm words will be passed to our Food and Beverage Team. Especially , Mr .Fuad Memmedzade . Hope we have another opportunity to welcome you back again in the nearest future. Wish your healthy and sunny days. Kind Regards, Ferhad Kerimli Room Division Manager
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We had stayed there years ago and got real 5 star service . This summer we choose as a valued destination as a second time but it was a disaster. Dont know what happened and why they lost their service quality . Nobody care about guests . Called several times reception but nobody replied . 3 times we came down reception to ask some water . Each time they said “okay “ but nobody came . Room was dusty and smoking smell in bathroom . Room service didnt replace towels and shampoons, no vacuuming at all during 3 days.No any server or hostess will smile and welcome you in the restaurant. We were planning on the first day have an early breakfast and begin to explore region. However we spent 2 hours in breakfast. Waited 20 minutes for a fork . İ have asked just a FORK from 3 colleagues finally one of them provided us. Tea served cold . Buffet was not luxury at all ( just some cream ,olives , cucumber , tomato and ect . ) no pastry , juices , crepes , omlette station, cold meat selection...Second day İ asked restaurant manager from reception to give feedback and finally met him . However the only thing İ have been told were 2 words “Okay , Okay , Xorosho , Xorosho “ .No apologizes , no compensation . Anyway not a big deal .Upon departure nobody helped our luggages . Better to find some cottages instead of this hotel.…
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Date of stay: September 2019
Helpful
Response from Ulu G, Room Division Manager at El Resort Hotel
Responded Oct 21, 2019
Dear Guest, Thank you for taking the time to provide feedback following your recent stay with us. We would like to express our apologies that you had a negative experience in our hotel. Our service delivery is something we pride ourselves on, I am therefore very disappointed to learn about your experience in El Resort Hotel . Please be kindly assured that your comments have been taken very seriously and the necessary action will be taken promptly. We truly hope to see you with us again and again. Wish your healthy and sunny days. Kindest regards, Ferhad Kerimli Room Division Manager
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Gakh is one of the nice places to visit in Azerbaijan because of its nature - forests, mountains and I have been to there few times. This time we decided to stay in El-resort with my family of 4. (2 kids) for 2 nights and got really disappointed. Even the hotel is still rated as 5 star but its too far from it now. To sum up with a simple example - no one turned up into the room to clean up at least the bins during our stay. Few years ago it was truly the top hotel in the region with its service, food and facilities. There are still few pros which I would count down as: - the largest standard room that ever stayed with segregated small room for wardrobe, etc. - helpful hotel stuff, especially managers - Emin, Emil and Gunel. They were trying as much as they can to be everywhere to help but usually this is not how the system works in 5star hotels. - the area where the hotel situates is amazing - large green mountains, very quite, fresh air from balcony.…
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Date of stay: July 2019Trip type: Traveled with family
Cleanliness
Service
3 Helpful votes
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PRICE RANGE
$58 - $119 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanShaki-Zaqatala RegionQakh
NUMBER OF ROOMS
134
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Claim Your Listing Frequently Asked Questions about El Resort Hotel
Which popular attractions are close to El Resort Hotel?
Nearby attractions include Kurmuk Church (4.1 miles).
What are some of the property amenities at El Resort Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at El Resort Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Resort Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at El Resort Hotel?
Yes, free parking, secured parking, and street parking are available to guests.
Are there opportunities to exercise at El Resort Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does El Resort Hotel have an airport shuttle?
Yes, El Resort Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Resort Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does El Resort Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Resort Hotel?
The staff speaks multiple languages, including English, Russian, Turkish, and Azerbaijani.