Veranda High Resort Chiang Mai - MGallery
192 Moo 2 Banpong, 50230 Thailand
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Room & Suite (709)
Pool & Beach (286)
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About
#1 of 28 hotels in Hang Dong
Location
4.0
Cleanliness
4.4
Service
4.4
Value
4.2
Travelers' Choice
Veranda High Resort Chiang Mai - MGallery: where contemporary design and Lanna culture meet. Just a short drive south from the airport and city center, the property is set amid traditional villages and forested hills that stretch in all directions – inviting guests to experience firsthand the magic of this ancient landscape, and the rich cultural traditions it has inspired. The property is tucked away in a calming verdant hillscape where guests can lose themselves in the relaxed rhythms of traditional countryside living. A boutique northern retreat with just 69 rooms, all guests are assured of the best personal service, 24 hours a day, from our warm and friendly staff.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Indoor play area for children
Free shuttle or taxi services
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Safe
Bottled water
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Thai
Location
Contact
192 Moo 2 Banpong, 50230 Thailand
Name/address in local language
Getting there
Rental CarsSee all Hang Dong rental cars
1359Reviews57Q+A100Room tips
Reviews
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We only stay 2 nights. Great service from all staff, stunning swimming pool view and not far from Chiang Mai city. Only one thing need to improve is the cleanliness of public area. We will be back again.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, Other at Veranda High Resort Chiang Mai - MGallery
Responded 3 days ago
Dear Awararat, We would like to thank you for your time and positive feedback regarding your recent stay at Veranda High Resort Chiang Mai - MGallery. We are most delighted to read you have spent a great time with us. It is always pleasant to receive positive feedback from our guests. We also very much appreciates for sharing your concern, please rest assure the problem will be monitoring closely in term of maintenance. Thank you again for sharing your experience and if you are going to be in the north of Thailand again. We would be excited to welcome you back. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An excellent resort. The breakfast spread is so nice. The staff are so accommodating. They made us special vegetarian dishes which were not part of the spread. We asked them for banana fritters and they complied. I don't think any other hotel will be so nice. Kudos to the staff who are always willing to help and comply with our wishes. Well done Verenda High Resort.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, Other at Veranda High Resort Chiang Mai - MGallery
Responded 3 days ago
Dear mnselvaraja, We would like to thank you for your time and your positive comments regarding your recent stay at Veranda High Resort Chiang Mai - MGallery. We are most delighted to read you have spent a great time with us. It is always pleasant to receive positive feedback from our guests. Be assured that your feedback has provided valuable support to our staffs especially our F&B and kitchen team. Thank you again for sharing your experience and if you are going to be in the north of Thailand again. We would be excited to welcome you back. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Very large resort property, verdant, with water bodies all over. The rooms are spread out over a large area which offers excellent privacy. The resort is quite far from the town, a 30 minute drive and it may be difficult to get transport at odd hours, however the hotel offers shuttles to the main bazaar as also organises transport, not cheap, however good quality cars provided. We had one of the larger rooms with a huge bed, a sit out as also it’s with own jacuzzi (no hot water) and a huge bathroom. The other smaller rooms are also quite large. The restaurant The High offers breakfast with is quite ok, and options for veg. are limited as most options are with pork, beef. Service standards at the restaurant also need to improve, some of it may be due to language issues. Overall an very quite experience away from the hustle bustle of the town.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Try and book the larger rooms, 901 - 910, worth the incremental cost
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, Other at Veranda High Resort Chiang Mai - MGallery
Responded 6 days ago
Dear KiranShing, Thank you very much for choosing to stay with us at Veranda High Resort Chiang Mai - MGallery. We appreciate your friendly and positive review which you have composed here on Trip Advisor and very much appreciates for sharing your concern especially more variety of food and the staff service at restaurant, I definitely discuss with department concern for further improvement. Thank you very much again for sharing your experience and we hope to have an opportunity to welcome you back again in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an enjoyable Christmas stay but this resort is not functioning as a 5-star resort in my opinion, so please lower your expectations. Being 5 stars in name is meaningless – it has to be earnt. Understandably, following on from a worldwide pandemic you would expect hotels and resorts to look a little bit worn around the edges and this resort is no different. There needs to be some money spent on maintenance just to tidy the buildings and the grounds up to standard. The room was nice, but one of my pet hates is dark rooms and this was one of the darkest yet in all our Accor stays. I found it nearly impossible to shave with a lack of lighting and no shaving mirror. Housekeeping were excellent though. The pool area was poorly managed. It wasn’t ever swept down or tidied up during our 4-night stay. There was often straw wrappers or a child’s snack evident on the floor when we arrived at the pool each morning. Every time I swam to the end of the pool I looked down on the balcony below to see an ashtray full of cigarettes and a cocktail glass that sat there our entire 4-day stay. I picked up empty plastic glasses from the side of the pool while I was there so they didn’t end up in the pool and cleared away towels too. The staff were totally devoid of any interpersonal skills and had no interest in any of the guests. The food needs a lot of work. How can a five-star hotel serve frozen British style chips? At least serve well done French fries. The pool side menu needs looking at. We always ended up returning our glasses and plates to the bar as nobody was ever going to collect them. The breakfast buffet was a huge disappointment. How can a 5 start hotel serve processed hotdog sausages for breakfast in a region famous for sausages? There weren’t even enough items to make up a western style cooked breakfast. Split the area into western cooked breakfast, European continental and Asian and focus! (Real) sausages, bacon, eggs, grilled tomatoes, mushrooms, beans, hash browns and toast are the staples for a cooked breakfast. Who wants mashed potatoes on a morning? I have lived in Asia for 22 years and but still the selection on offer was bizarre at times. The coffee machine was a disaster area and there was only one machine for everybody. However, the biggest issue was the lack of space during the busy times. The hotel needs two breakfast areas not one. They were placing people outside the elevator on fold out tables most mornings. Every time we sat down it was to a sticky table that hadn’t been wiped down properly. One morning I grabbed a spray a cloth and wiped our table down myself. I am happy to say the egg station was well managed and they knew how to make a decent poached egg. The main restaurant was not much better. The western dishes weren’t good and unfortunately the Thai main dishes were so incredibly sweet. A good test of any hotel restaurant kitchen is a basic margarita pizza. The setting deserves a better standard of food. The pointless ‘library’ should be a cafe bar. A bakery and coffee shop during the day and a bar at night. The location is lovely and so are the grounds. The gym is basic but ticks all the boxes and the bikes that are available to hire are new and great to explore the area. We rode them up the hillside opposite the resort to the large white temple. The bikes will also get you to the local roast chicken restaurant at the other side of the river for a cold beer. Be careful if you don’t have Grab taxi or Bolt taxi apps as it is hard getting away from the resort. There is a shuttle bus from the resort to downtown Chiang Mai, but it is very infrequent. Kad Farang Village is a market, mall and restaurants and is not too far from the resort and it has an excellent Korean bbq so it’s a good option for evenings. Front desk will quote you a huge price for taxis so ask the guys at the security gate and they are sometimes able to get you a local taxi if you can’t get a Grab.…
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, Other at Veranda High Resort Chiang Mai - MGallery
Responded Jan 19, 2023
Dear Planetkimchi, Thank you very much for stayed at Veranda High Resort Chiang Mai – MGallery and taking the time to share your experience with us. We do sincerely apologize for the inconvenience at our resort, please rest assure the problem will be monitoring closely, especially from maintenance issue to the cleanliness by the swimming pool, the breakfast area and food, we very much appreciate for sharing your concern for our further improvement. Thank you very much again for your feedback and it is our hope that you will give us the opportunity to better serve you in the future Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel ruined my most important trip in 2023. Before checking in, I had emailed the hotel which said that I was coming for my honeymoon with my boyfriend, but the extent of the trip was unexpected. First of all, I am glad that as a platinum Accor member, the hotel can upgrade the room type, but in January, when the weather is only 15 degrees, the hotel does not provide hot water? At first, the hotel replied that we had to wait ten minutes for hot water, and then waited half an hour with no hot water. The hotel staff came to repair for another one hour, but still no hot water, finally the hotel said, we can go to another room to take a show first which have a long distance about 300m, and then come back to sleep. We have to walk this far to take a shower in 15 degree weather outside? The bathtub and other facilities were not good experienced at all. It was a terrible experience and the treatment of the hotel was not satisfactory at all. It was not recommended to stay in the hotel at all. It was very bad.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, Other at Veranda High Resort Chiang Mai - MGallery
Responded Jan 9, 2023
Dear Travel30114238782, Thank you very much for taking the time to tell us about your experience at the Veranda High Resort Chiang Mai - MGallery. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Veranda Chiang Mai, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. May I have an opportunity to clarify that the Platinum member is first priority for Accor hotel, the room upgrade is one step higher from the original room type that member book. I believed, your room has been upgraded to higher category and honeymoon decoration also the cake has been set in the room that you refused upon check in. Finally we upgrade 2 step to Scenery Pavilion and we do apologize in case of the hot water, there is no excuse will be given that the water is not hot enough in this winter season in Chaing Mai but our team try their best to offer another room which is you already have a key card for 2 rooms. Please accept our sincere apology for the inconvenience during your stay at our resort, but I trust you enjoyed the room that our Assistant Front Office Manager did not charge upon check out as offered you to make amend. Thank you for choosing Veranda High Resort Chiang Mai – MGallery for your recent visit and please do not hesitate to contact me if I can be of any further assistance. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Finally I have time to write a review at Veranda Chiangmai. If you keen to stay with the hotel that can provide you with an excellence customer service. Veranda is the best place to stay. I will definitely will revisit veranda again when I travel to Chiangmai Spa at veranda is highly recommend ! If you want to experience relaxing massage, make sure you book it!! You will have a very nice nap :) I was stayed 5 nights with my parents and my in law. The room had some issue and the hotel staff especially Khun Fern/ Khun Poo and Khun Maui was assist us to get a new room. In addition, my parents were unwell. Khun Fern provided an excellent help to our parents and myself which I was so appreciative for her help. Feedback to the management. I would love to give a 5 star, but deduct point in term of facility a bit outdated and less choice of breakfast. I am a revisit guest in this hotel, it would be nice if the resort doing some renovations or keep maintain The food at the restaurant for dinner, they taste quite sweet. If you don’t like sweet taste, I would not recommend…
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Booked room 908 (second floor), you will got the best view!! And 903 for small pool with greenery...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, General Manager at Veranda High Resort Chiang Mai - MGallery
Responded Nov 24, 2022
Dear flora4667, Thank you very much for choosing to stay at Veranda High Resort Chiang Mai - MGallery. We all enjoyed reading your praise and well balanced feedback, especially your comments about some issue of the room, outdated of facility and less choice of breakfast, we will discuss this topic among the team. And grateful for your kind recognition on our staff's courteous manners and helpfulness (K. Fern, K. Poo, K, Muay), they are indeed the great asset to our hotel. Once again, it is good to know that you had a memorable and relaxing stay with us and we would be excited to welcome you back in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall a really good experience. A great out of town location around Chiang Mai in the village of Hang Dong in the hills. There is a shuttle service to avoid being too isolated if without transport. Great concept using nature and outdoor space, and a zen feeling to the property. Good high quality food (breakfast and dinner) with a really interesting outdoor dining concept in the garden for dinner. The star of the show is almost the fabulous infinity pool, but in fact is the team. Overall the staff are superb, extremely professional, and special mention to Fern who went above and beyond to reunite me with my binoculars. The property needs maintenance however both in the rooms and public areas/ facilities and that’s why it’s not top marks. I’d be happy to stay there again.…
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Date of stay: November 2022Trip type: Traveled solo
Room Tip: Own transport helpful but not essential. Ask for a south facing mountain view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, General Manager at Veranda High Resort Chiang Mai - MGallery
Responded Nov 24, 2022
Dear headsonbeds, Thank you very much for choosing to stay at Veranda High Resort Chiang Mai - MGallery. We all enjoyed reading your praise and well balanced feedback, especially your comments about maintenance, we will discuss this topic among the team. And grateful for your kind recognition on our staff's courteous manners and helpfulness (K. Fern), she is indeed the great asset to our hotel. Once again, it is good to know that you had a memorable and relaxing stay with us and we would be excited to welcome you back in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peaceful and beautiful setting. Nice modern design and well equipped rooms. Special recognition of K. Por at the wellness center. As Thai resident this was one of the best hotel wellness experiences I had. Had a very nice stay - combined with a more central CM time for some city activity
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, General Manager at Veranda High Resort Chiang Mai - MGallery
Responded Nov 14, 2022
Dear Bob W, Thank you very much for choosing Veranda High Resort Chiang Mai - MGallery as your base of accommodation for Chiang Mai exploration. It was with great pleasure that I read your positive review on Trip Advisor about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise and very proud of the warm hospitality and exceptional service we offer. I shall certainly pass on your feedback to our team members, especially K. Por. Thank you again for sharing your experience and if you are going to be in the north of Thailand again. We would be excited to welcome you back. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had our wedding there for two consecutive day with 60 person's from abroad and it was the most beautiful and amazing experience possible. No complains from anyone, actually everyone happy about everything. Can't recommend more the place and the staff.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, General Manager at Veranda High Resort Chiang Mai - MGallery
Responded Nov 2, 2022
Dear 57matthieud, Thank you very much for choosing Veranda High Resort Chaing Mai - MGallery for host your wedding and taking time to share your experience on TripAdvisor. We are indeed very happy to read that your friends and you were satisfied with our service and everything which guest satisfaction is our main priority. Thank you again for sharing your experience and if you are going to be in the north of Thailand again. We would be excited to welcome you back. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 3 days in this beautiful place. The setting is amazing and the staff wonderfully helpful. I so enjoyed swimming in the infinity pool looking towards the white temple on the hill. We eat there in the evening and the food was good. The breakfasts were delicious. We did a free early morning walking tour up to the temple. The guide was really good - and patiently waited for me while I went up and down the 1000 steps. We booked accommodation in the condominium as it was cheaper - it was huge and very comfortable- although a room in the main building would be nicer. We had been to Chiang Mai before so didn’t try to go into the city so not sure how this would have worked.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ratree Poowichai, General Manager at Veranda High Resort Chiang Mai - MGallery
Responded Oct 31, 2022
Dear Sheila O, Thank you very much for choosing Veranda High Resort Chiang Mai - MGallery as your base of accommodation for Chiang Mai exploration. It was with great pleasure that I read your positive review on Trip Advisor about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. Thank you again for sharing your experience and if you are going to be in the north of Thailand again. We would be excited to welcome you back. Kind regards, Aphichash Srimouang Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$100 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
veranda high resort chiang mai hotel hang dong
LOCATION
ThailandChiang Mai ProvinceHang Dong
NUMBER OF ROOMS
71
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Claim Your ListingVERANDA HIGH RESORT CHIANG MAI - MGALLERY $98 ($̶1̶3̶7̶) - Updated 2023 Prices & Reviews - Chiang Mai Province, Thailand - Hang Dong
Frequently Asked Questions about Veranda High Resort Chiang Mai - MGallery
Which popular attractions are close to Veranda High Resort Chiang Mai - MGallery?
Nearby attractions include Siam Rice Thai Cookery School (3.7 miles), Wat Pha Lat (4.3 miles), and Wat Phra That Doi Kham (Temple of the Golden Mountain) (2.0 miles).
What are some of the property amenities at Veranda High Resort Chiang Mai - MGallery?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Veranda High Resort Chiang Mai - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Veranda High Resort Chiang Mai - MGallery?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Veranda High Resort Chiang Mai - MGallery?
Yes, free parking is available to guests.
What are some restaurants close to Veranda High Resort Chiang Mai - MGallery?
Conveniently located restaurants include Maximato Thai Fusion Cuisines, Nics Restaurant & Playground, and Khaomao-Khaofang Restaurant ChiangMai.
Are there opportunities to exercise at Veranda High Resort Chiang Mai - MGallery?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Veranda High Resort Chiang Mai - MGallery have airport transportation?
Yes, Veranda High Resort Chiang Mai - MGallery offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Veranda High Resort Chiang Mai - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Veranda High Resort Chiang Mai - MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Veranda High Resort Chiang Mai - MGallery?
The staff speaks multiple languages, including English and Thai.