We were rather disappointed with the service & the inconvenience We booked room king size bed but upon checked in it was twin beds. We notified the front office immediately as we were heading out a short while, so it gives ample of time for housekeeping to make up bed Unfortunately upon our return exhausted, the beds weren’t made!! We had to call them again. Since we were headed out for dinner, we called FO again for the bed issue. And upon returning to our room for the 2nd time, it weren’t made. So only the 3rd time calling, we had to wait for the housekeeping to come and made our beds It should NOT happen as reservations were made in advance and clearly stated. So unsure what happen to the staffs’ communication Breakfast staffs were superbly lovely. Decent selection of food varieties but only tasted so-so. Cheese platter was utterly disappointing, as we expect natural cheese serving such as blue cheese, mozzarella, natural cheddar cheese but only 1 natural cheese which was emmental cheese and the other “cheese” was processed cheddar cheese. Was really expecting higher standard as this hotel is the same calibre with many other 5 stars hotels which we stayed Noisy room maybe due to thin walls and hallway due to tiles. We were disturbed by other guests running and talking at the hallway. The mountain view rooms, which are more expensive are with bathtubs. NO shower cubicle! Pool view room which is cheaper, is shower cubicle. So beware of room choices especially for the elderly Inconvenient trash systems in the hotels as it requires handling ie: opening the trash cover which is gross especially during this period! We can fully understand on keeping the traditional hotel themes but during this time, hygiene n convenience should be the main priority in our personal take We love that the hotel provides lots of alcohol gels & hand paper towels for hand sanitization at lift areas at all levels Unsure if we will return to this place again. We would still recommend this hotel as it has a traditional unique theme, dutch colonial feel to it. But be ready for all the noise level and how the hotel’s room selection. We didn’t like the bath tub but the shower cubicle rooms were all full …
Luxurious hotel with good quality food, but expensive hotel prices are not worth the view. This hotel has no natural view. When I was going to park in front of the hotel it was not allowed by the hotel clerk, even though there was still an empty parking lot in front and it was recommended to park at the back which was quite far and the gravel road damaged the shoes. The clerk excuses because the owner will come
Breakfast at this hotel is quite a variety, tastes good. The reception officer prohibits guests from parking on the front side of the hotel, even though there are still empty spaces and many other cars are parked there, because the owner wants to come. There should be no discrimination between guests, and guests are given easy parking. This hotel is luxurious, but does not have a natural view, so the price is not worth the location, the advantages of the location are just quiet. We stay at pool view bedroom
It’s my first time staying in Plataran Heritage Borobudur and i’m impressed with Plataran, They always give something different. Cozy room with colonial design kind of interior, welcomed with a rice fields and mountain view in the room’s balcony. One of my favorite activity is hanging around the villages by bicycle guided by one of the worker in the hotel. You can enjoy a breathtaking view from the villages, and i get to experience how to do batik. And for the food it’s suitable for my very Indonesian kind of taste. Plataran never disappoint me. Can’t wait to come back here. Thank you Plataran Heritage Borobudur! ❤️
We went for a prewedding session, and decide to stay for 1 night with our family. The hospitality is great, friendly, professional. All staff is using a face shield and a mask. For the food server, they always use tool and not using their bare hands. The environment is chill, relaxing, and there’s a pool you can enjoy with your children because it’s not too deep. Overall, it was a pleasant experience. So def check this out. Thanks.