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Lelewatu Resort

15 reviews
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Jl. Lelewatu No. 168 Wanokaka, Waikabubak, Sumba 87272 Indonesia
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Traveler (84)
Room & Suite (28)
Pool & Beach (12)

About

#1 of 2 hotels in Waikabubak
Location
Cleanliness
Service
Value
Located in the magical yet beautiful island of Sumba, Lelewatu Resort Sumba comes as a luxury resort set on a ten hectares clifftop surrounded by unspoiled lush rainforest offers a breathtaking ocean view of Indian Ocean. Every villa is designed with the ambience of Sumbanese tradition, Lelewatu is a tribute for local heritage makes every detail deliver remarkable memories crafted with care from the heart and made to last. Lelewatu Resort Sumba is the perfect place to celebrate personal indulgences and romance with blend of un spoilt nature, gracious service and bespoke island life.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycles available
Airport transportation
Spa
Parking
Private pool
Bar / lounge
Restaurant
Non-smoking hotel
Sun deck
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Good to know
HOTEL CLASS
Languages Spoken
English, Indonesian
15Reviews0Q+A4Room tips
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Popular mentions
+1
From arrival to departure, the service is amazing. This is a dream resort right over the beautiful ocean coast where the surf is amazing and there are dolphins every morning. The rooms are luxurious and there are small cultural details embedded around the entire resort. This is a perfect private vacation getaway.
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I had the best stay here, the resort is stunning with the best views of the ocean! The staff are incredibly friendly and helpful HUGE shout out to Rangga our butler who went above and beyond when I left my passport at the resort. I would reconvene this place to anyone
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+1
Lelewatu is by far the most deceptively marketed "luxury resort" ever. Almost everything you read about it is embellished, close to the exact opposite of the experience you actually have. During a recent stay, 30% of the problems are issues related to either lack of clarity or intended/unintended misinformation. The other 70% are systemic failures in the execution of what is marketed as a luxury guest experience. I did my research thoroughly and felt the product and service delivered was not just below par, but in several cases contrary to what is advertised directly by Lelewatu and information on 3rd party websites. The first thing is that while Sumba is an island of lovely people who live in almost timeless enclaves, there is literally nothing to do on the island within any reasonable proximity of the resort. 2 beaches are advertised for resort guests. The first “NIHI” beach is a private beach belonging to another hotel “NIHI” on the island and is not accessible to guests of Lelewatu. The second Rua beach is just a basic barren beach with 2 bamboo huts, 4 chairs, no facilities and you have to be driven there and charged to be driven there. There is an advertised beach shuttle but it only makes 1 drop off and 1 return trip so you leave at 9 / 9.30 and are picked up a few hours later. The hotel itself does not have a beach in front of it but a rocky cove with an admittedly comprehensive view of the ocean, nice breeze and great sunset if the clouds allow. The Room: The room had ample space, showers were great. Glass door toilets are slightly strange from a privacy perspective even with intimate partners. It is understood that a certain degree of ants and small insects are a fact of life in tropical resorts. However, there should be some mitigation of excessive insect infiltration. In one case we ordered dinner, it was placed on the desk, we took 1 plate of food each to eat by the pool and listen to the waves, came in 45 minutes later and the food had ants everywhere. There appears to be no caulk/sealing of gaps or use of even organic biodegradable environmentally friendly insect repellent to keep the room pest free. Wherever ants lay their eggs, there will eventually be other insects including bed bugs. I am not claiming the room had bed bugs, no sign of that during my stay but definitely a noticeable insect problem. Not a great sign and we had to make a point to keep our luggage secure so nothing got into our clothing. The beds are comfortable. Again this may seem nitpicky to some but for these prices is seems unacceptable. The Villa Pool: The outdoor pool area is quite scenic with a great ocean view. The blue outdoor bed under the canopy was dirty with what looked like muddy water splashed over it and dried. No sheets, 2 old worn towels. The wooden steps leading down to this bed had warped over time to the degree that water pools on 2 or 3 of the steps resulting in a swampy mildew-ey liquid you have to avoid and I unfortunately stepped in. After my companion went in the main pool and detected a slimy surface on the bottom, we decided it was probably best to avoid the Villa pool as well. We decided to use the opportunity to walk down to the advertised private deck by the beach. You walk down the stairs and as you approach the lower landing, unless you are paying attention, you would almost not notice that the ocean has actually washed away all the concrete supporting infrastructure of the walkway which could result in an at least 6 foot fall onto the rocks below resulting in the possibility of serious injury or broken limbs. There is not a single sign of warning posted anywhere in the hotel. No one from the hotel manager, owner, butlers mentioned this. Completely spectacular and dangerous malpractice. The Service: The resort staff in intent seem to try to offer a pleasing experience for the guest but with a great deal of dissonance ostensibly from inadequate training. This is supposed to be a luxury resort. I went to the bar and ordered a Gin+Tonic. It is customary to specify the gin component which the bartender asked me. I replied that I would prefer Hendricks Gin. His response was that “the bottle was not open yet therefore I would have to choose between the other 3”. Never anywhere on this entire planet has a bartender refused to serve a spirit simply because the bottle had not been consumed yet. What is the point of having a beverage selection. This does not even address the fact that the bar had almost nothing to offer other than a scant selection of 5 or 6 half full bottles of spirits. For all that hassle, 1.5 ounces of gin and a can of basic tonic was 200k Rupiah. $15 gin and tonics with Gordon’s gin which costs $12 per 750ml bottle. Again it’s not about the money as much as it was being so cheap. No attempt was made to provide us with any semblance of activity except anything that involved us spending more money to generate a higher bill. I am not averse to paying for services and understand there are fees for involved, but there should also be options of activity a resort guest can engage in to relax without feeling gouged for more money every time especially when you have a resort with a minimum stay policy. They “butler” was super pushy about getting us to take a tour after multiple times of expressing no interest because he frankly gave no answers about what we would be seeing. I had no interest in driving around windy roads for no specified purpose. It seemed like he just wanted us to buy a tour. The minibar in the room was still locked for some reason 24hrs after we checked in, our “butler” informed us that water was complimentary but we would be charged for other consumables. Standard practice and fair. I had 1 beer. Even the process of checking out was painful. The final bill had an excessive charge for the minibar. I consumed 1 small bottle of beer and the cost of the entire contents of the minibar was added to the bill which I of course protested. The response was that Lelewatu sells “Minibar packages” which means if you consume a single item in the minibar, you are thus liable for the entire contents despite not consuming anything else. Even assuming this was stated up from (which it was not), it is the most offensive policy I have ever heard of in any hotel anywhere in the world. A few dollars will not change my life and I am glad to pay for things I buy but absurd predatory rules that essentially steal from your guests under the guise of “hotel policy” are completely rude. I basically put my foot down and insisted to pay only for my beer FOOD: One of the 2 advertised restaurants was closed during the duration of the stay, perhaps because of low traffic and the menus may have been combined. Not sure. Most of our food was off. On one evening, I ordered an Oxtail soup, the food was dropped off at the room, I signed the bill and the waiter left. I tried to eat the food and the oxtail was a mass of bones and fat with scant bits of meat, had an off taste and was essentially cold. The actual liquid soup was lukewarm at best. There were ONLY 2 people in the resort, maybe a maximum of 4. How could this be so difficult. I called to politely complain about the situation to seek a remedy. The waiter informed me that “since I had already signed the bill, there was nothing he could do and I would be charged”. This was the first time I actually got furious and demanded to speak to a manager. At the point he acquiesced and agreed to remove it from the bill with an option to replace. We ate the rest of the food (Mongolian Beef and a cake of some sort). Beef tasted off but ate it anyway as there were no other options. Woke up overnight with food poisoning. I decided for the sake of health and sanity to cut the stay short and leave 2 days early. The best decision related to this experience No remedies were offered. Our ride back to the airport had the manager of the hotel in the same van and she said nothing the entire 1.5 hr ride. We found out later she had been fired for reasons unspecified. The only other communication was the “butler” sending us an unsolicited texts informing us we would not be able to get a refund for our last 2 days despite that at that point we had not actually asked for one. I asked for a contact address for the hotel owner (whom we met) to lodge a formal complaint. They responded that they would get back to us. There was no response. From first hand experience, the basic conclusion is to advise any sensible person travelling long distances looking for an oasis of rest and relaxation to avoid Lelewatu. It is extremely disappointing and as much as I wanted to like it, the resort almost operates with the goal of actively making you hate it. This is a case study of the theory that Luxury without generosity is not luxury. It is pretend luxury. Don’t waste your time and money, so many great resorts in Bali or just pay the extra cost of Nihi Sumba. There is no pleasure in writing about an experience this negative because people's livelihoods are affected sometimes but it is important that businesses deliver what they promise or be at least responsive to guest concerns. It would be disingenuous not to share this with fellow travelers investing so much time and money on their vacations.
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My friend and I had the chance to stay at Lelewatu during our trip to Sumba and we could have not asked for a better place. The views are breathtaking and the sound of the waves at night is an absolute blessing. The rooms are spacious, and every detail has been thought. From the comfort of the king-size bed to the decoration of the room, the amenities, and the beautiful private pool, everything was perfect. We also highly appreciated the food served, and breakfast. The staff took very good care of us, and we would like to thank Rani and Rangga again for being so kind and availble for us. You don't even have to worry about going up and down the hills, as they pick you up with buggies. What can I say, everything was amazing. Thank you and we will come back! :)
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+1
Set stunningly on a majestic cliff overlooking the Indian Ocean, and scattered over acres of tropical Indonesian scenery, this resort is an accommodational art that has been painted with a harmonious blend of nature and luxury. Bordered by a lush jungle and surrounded by nine beaches, this slice of asian paradise is tucked away in unspoiled nature. The most impressive aspect of the resort is that despite being scattered over 10 acres of hilltop land, it only has 29 villas. So you are treated to romantic seclusion and absolute tranquillity no matter which villa you stay in. The only thing that might come between you and a peaceful post-meal nap is the thunderous crashing of waves against the rocks below – which I considered to be more of mother nature’s lullaby! Every Villa here comes with its own Private pool that is bigger than the main pool you get to see in most hotels in the western world! A classic demonstration of Affordable Asian Luxury. The interiors are indigenously designed to showcase Sumbanese heritage and craftsmanship. They have been built to look like a typical Sumbanese house (Laut) - with authentic locally crafted wooden pieces and handwoven ikat fabrics. The Marble bathrooms and Marvellous Cosmetics enhance the local feel with a luxury touch. And the spectacularly situated outdoor shower is just an icing on the cake! The Villa we stayed in came loaded with breath-taking views of the mighty Indian Ocean. There were so many sweet spaces outside the room where we could lounge while enjoying the views, and listening to the calming tunes played out by the Ocean. A huge balcony with cushioned chairs, A cute little gazebo next to the private pool, and the pool itself. The Villa even had its own private backyard! #AffordableAsianLuxury #JobBreakTravels LOCATION: Mind Blowing location right next to Nihiwatu Beach on the Western part of Sumba Island DINE + DRINK: The ‘Sand bar’ that is next to the restaurant with an Island vibe and a unique touch that is hard to find in a jungle resort located on a Clifftop. They have managed to create a Polynesian barefoot beach bar feel while still not removing you from the hilltop jungle resort atmosphere. A lovely place to get a sundowner. The main restaurant features freshly caught fish and specialties from the island and other parts of Indonesia with some Western dishes for the guests homesick for a taste from home. ROOM: We stayed in WALIKIRI Villa, so this review is based on that; VIEW:Spectacular Views of the Ocean ; SIZE: Very spacious room; AIR-CON: The biggest downer of the entire stay!!!!! The Air Conditioner never worked properly and the room was like a steam room. Couldnt sleep the whole night which was a big let down in a paradise like this! I am giving this place a star lesser in my rating purely because of this.; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Excellent SPA quality cosmetics that were wonderful FACILITIES: Compact Gym with a basic range of DUMBBELLS and Cardio machines. Ok for a very simple workout, but they could have certainly done a better job! The main pool comes with spectacular views of the Indian Ocean and is an infinity pool worth checking out if you manage to venture out of your killer private pool in the villa! SERVICE: Friendly staff that took care of all my needs with a smile and made us feel pampered and well taken care of. Special Shout out to RANGGA (our butler) and RIRIN who made our stay even more special! HOW WIRED YOU WILL BE: Free high speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, movies and a wide variety of entertainment in multiple languages. But do note that some of the villas might have a spotty connection(for both Wifi and TV)
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PRICE RANGE
$334 - $720 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaEast Nusa TenggaraSumbaWaikabubak
NUMBER OF ROOMS
27
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Frequently Asked Questions about Lelewatu Resort
Which popular attractions are close to Lelewatu Resort?
Nearby attractions include Watu Bela Beach (4.1 miles), Marosi Beach (4.9 miles), and Rua Beach (2.9 miles).
What are some of the property amenities at Lelewatu Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Lelewatu Resort?
Top room amenities include air conditioning, a desk, and a sofa.
What food & drink options are available at Lelewatu Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Lelewatu Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Lelewatu Resort?
Yes, guests have access to a pool during their stay.
Does Lelewatu Resort have an airport shuttle?
Yes, Lelewatu Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Lelewatu Resort?
The staff speaks multiple languages, including English and Indonesian.