Booked a trip for 1 week on 9th March 2020 to travel to arrive 11th April, due to the COVID-19-19 heard on the new Spain shutting borders 17th March I emailed them and explained I would be unable to travel , they advised me as less than 30 days cancellation no refund ! As it turns out not they are now shut and unable to fulfill the booking but still no refund, I work for the NHS and I am shocked at their lack of empathy I emailed them to advise they were not being fair and they have not bothered to answer me - La Crisalida if you read this review do the right thing and refund my money - Julie Dennis
I it my second visit to La Crisalida and I always enjoy it fully. I enjoy vegan food as well as juicing diet, all acticities and massages. Sauna is a great addition this year and hammock. Lovely staff and great vibe.
La Crisalida cancelled the retreat last minute. I lost money on my flight and hotel booking for the night prior, which I didn't mind too much as I knew I was entitled to a full refund for the retreat. However I got sent a generic email of the cancellation with no apology. I contacted the retreat for my refund, which the terms and conditions state I am entitled to if they cancel and they refused to refund me. I have sent many emails requesting my refund and have received numerous rude emails with no consideration for the money I have lost from their cancellation. I understand they needed to cancel and have accepted my loses on my flight and hotel, however I am completely shocked that the retreat are refusing to give me my money back for the rest which hasn't gone ahead. They have now stopped responding to my emails. I do not recommend dealing with this company.…
Stayed for 4 nights with my friend , mid February. lovely relaxed retreat, very friendly. Wonderful teachers. Loved the way you could opt in or out as you wished. We enjoyed our2 bed flat,gave us our own space and retreat during day/ evening,if we wanted time to ourselves. It was really easy to pack up caffeine, sugar and alcohol whilst there (maybe i should stay 4 weeks not 4 nights next time!) . A special mention for Barbie, the passionate cook. We may well come back again for some more tranquillity and relaxation. (NOTE despite all the detoxing i managed to put on 3 lbs in 4 days!)
The decision to stay at La Crisalida is the best I have made for many years particularly from a health aspect The other guests were friendly with many interests and from many different countries and cultures The trainers made the many and varied activities fun and were very supportive of all the various abilities All the staff were friendly and helpful The treatments on offer were of a high quality and the practitioners were equally as friendly and caring Accommodation is rustic attractive and very clean but if you like luxury hotel style places to stay don’t go and then complain The accommodation style reflects the lovely ambience of La Crisalida Can’t wait to return hopefully at the same time as two friends I made while staying there