Great lodge, with huge spacious rooms in stand alone bungalows. The food was fantastic and very fresh. The staff was lovely, welcoming and accommodating. The only complaint I have is that this was our "base camp" for Ngorongoro crater and is was quite a drive from there at least 30-40 minutes, so not very convenient.
We spent two nights here in late June 2022. First the things that were good. The grounds are lovely and well maintained. There's a very nice large vegetable garden, and a walking path that goes around the property. Also a lovely pool, and outside seating area above it near the restaurant where one can relax and enjoy an afternoon drink, either poolside or looking down on it from above. We thought the food was also good. A vegetable stir fry prepared by the chef outside on the upper deck one of the nights was quite good. Unfortunately, things slipped rather badly after that. First, service by the staff is poor, slow and indifferent. Ask a server for coffee, or cream, or sugar, or a napkin, or for that matter anything, and they nod, leave, and never return. One of the mornings at breakfast they ran out of coffee. Mind you, this was at a coffee plantation, Yes, they made more, but having to wait a half hour for coffee to arrive at breakfast seems unnecessary. And that's just for starters. The rooms were nicely appointed, but quite cold at night. There is no heat, or AC, which is typical for lodges and camps in Africa. But the staff will (supposedly) light a fire in the fireplace if requested. However, one night no one ever showed up, and the next the fire was so poorly laid it went out almost as soon as the person left the room. Another couple in our group requested an extra blanket from the desk, but were told that the lodge was fully booked so there were no extra blankets available. Unclear what being fully booked might have to do with having extra blankets in the rooms. Towels were worn, with strings hanging off ends, and a couple had small holes. The hairdryer in the room had burned out previously, but had not been replaced. The toilet ran all night, necessitating closing off the doors to the bathroom, so we could sleep. However, closing the doors meant having to open them if one got up during the night to go to the bathroom. But the doors creaked and squeaked so loudly when opened, that the noise woke up one's spouse. A smaller problem, but still a nuisance, was that the concrete floors were ice cold but there were no slippers in the room. I could go on but you get the picture. This is a lovely property with great potential that desperately needs better management. For example, fixing squeaking doors isn't--or shouldn't be--a big problem. Give a guy a can of WD-40 and tell him to lubricate the door hinges in every room in the lodge. Then tell him you're going to check them all afterward, and if a single door squeaks he's fired. The same could be said for the restaurant serving staff. They weren't rude, just untrained and indifferent. Good management should set the standards for service quality and follow up continuously to see that those standards are met or exceeded. And the usual excuse about it being hard to find good people does not apply. We stayed in numerous camps during out two weeks in Tanzania, and time after time were impressed by the wonderful, attentive, hardworking and dedicated staffs at each camp. Unfortunately, such was not the case at Kitela Lodge.…
We had the best time at Kitela Lodge. The accommodations are simply amazing. Our "rooms" were actually stand alone bungalows. Decorated so beautifully with so much room. Our deck looked over the coffee plants and the garden that they use to cook their delicious farm to table food. The staff was extremely warm and friendly. I hope to be back one day soon.
In the past, I have stayed at Gibbs Farm (also lovely), but they were booked, so tried Kitela Lodge and was thrilled with the choice! Amazing gardens, cozy rooms, delicious food, and friendly staff - what more can you ask for! In our case, amazing massages from Happiness, the local masseuse - so relaxing and a perfect way to wrap up an exciting safari with a lovely night at Kitela!
Excellent jungle-like location looking over a coffee plantation. Large well equipped lodge rooms and a nice pool with excellent service. No real choice on evening meal when we were there but what was served was good. Excellent buffet breakfast perfect prep for a day’s safari.
Brushing away the dust after a great day in the NP Manyara. This place has it all. Great rooms, beautiful pool area, great happy hour with dito snacks, what more can you ask for. The staff was more than friendly at all times and the chef made sure that our taste buds also had a good time.
My friends and I stayed 1 night at the Kitela lodge last week as part of our 3 day safari. The lodge was beautiful,needless to say, but we raved about the staff. They were incredibley nice and accomodating ensuring that we had everything we needed. The food was delicious with the chef taking special attention to review the menu with us. It was my birthday and they went all out with a lovely cake & song!
Definitely the most beautiful place we stayed in Tanzania! The private villas with balconies overlooking the stunning landscape full of coffee plants is one I will dream about for years to come. The room was gorgeous, incredibly comfortable and perfectly spotless. The staff was the highlight for us. The most beautiful smiles greeted us each morning. Every single person we encountered at Kitela seemed genuinely happy and that made us so happy! We didn’t want to leave! Oh and the food! We were thrilled with all the meals and loved the “pack your lunch” option at breakfast. We had the most beautiful fresh vegetables at all our meals. I still think about the amazing cucumber, tomato and avocado salad we had at dinner one night! Thank you to each one of the staff for making our stay so wonderful. We feel like we found a special treasure!…
We had a great stay at Kitela Lodge. We were a group of about 30 people during New Years and the staff took really good care of us all. Vincent and Sasha made our stay very comfortable. The rooms were very spacious and comfortable. Housekeeping made sure there were no creepy crawlies and turned down the room every night. The food was good and if we wanted anything special, the chefs would make sure we got it. We would go back any day to unwind away from our busy lives.
We stayed here for two nights while visiting the Ngorongoro Crater. Overall, we had a nice stay at this lodge. The rooms are quite large and the bathrooms had both a shower and a tub. All the rooms also had a small deck overlooking the property. The property itself if quite clean and there is a high level of service. For myself, there were a few things that keep it from being a five-star stay: 1) Wifi was not available in the rooms, only in the main area. After staying at a few tented camps that had wifi in the rooms, I was confused why this property couldn't provide in room internet. 2) The room itself was set up strangely, as they had the side tables, light switches and outlets outside of the mosquito nets, meaning you could not access them once you went to bed easily. Not a negative, just an inconvenient set up at night.…