The Venue hotel is a lovely place to relax. The staff are truly the best asset although the beds and especially pillows are super fluffy and comfy. The restaurant offers only a few options for lunch and dinner, so for an extended stay I would suggest venturing out. The staff are pure GOLD-friendly, helpful and always willing to get what you need to make your stay as perfect as possible!
Budget friendly accommodation, next to the R512 main road. Restaurant and bar on-site as well as an exclusive day spa. Large gardens, swimming pool and kids play area. Sufficient outdoor seating and dining room area is spacious. The standard rooms are spacious enough and have an outdoor shared patio area. Tea/coffee maker in the room, with an en suite bathroom. TV and air-conditioning in the room, with extra blankets. Ladies, no hairdryer, so bring your own. Enough power points in the room. Evenings and early mornings are cold. The food was tasty and the staff friendly.
Good morning, How disappointing our stay was at The Venue Hotel in Hartebeespoort. I'm not sure where to start so I'll start at the beginning of our stay! My biggest mistake was not going onto Hello Peter to see the reviews ☹. Well done you have a star rating of 1-star. That’s pathetic. 1. We got there and NOT one Covid protocol was followed, no one reminded us to sterilize our hands, the stand was hiding behind the entrance, no temperatures were taken or recorded so at this lodge Covid is not an issue. 2. The RUDE receptionist BARELY greeted us, with NO MASK on and seemed rather annoyed we were distracting her from whatever she was busy with. She had ZERO personality, unfriendly and barely offered us the information we needed. 3. When I made the reservation we were told we can't use the pool due to Covid and then well no one bothered to update us that things have changed and that we could make use of the pools. So there was a poolside relaxation opportunity missed. 4. We got to a room that was COMPLETELY mediocre and needed a sh*t load of work, the sliding door screamed each time you tried to open and close it. The bathroom handles are falling off and there aren't even covers over the light switches. One of the plug points had melted and couldn't be used so the bedroom was a disaster in and of itself. 5. At no point were we advised we were allowed to bring our own drinks as the other guests around the pool had cooler box after cooler box of drinks while we had to order from the bar. 6. Anyway sitting down to lunch I had to ask the waiters to put their masks on, again no Covid at this resort, very lax and nonchalant. No protocols are cares were taken. 7. Thereafter an evening at the spa, we returned to a room that's plugs had tripped and had to call for assistance. Then the kettle wouldn't work and to top it off the Wi-Fi couldn't be fixed. What makes me super sad is that I staked my 8 year anniversary on this place and it was so terrible, I booked it for my husband and I and I was so embarrassed, just so you know we ran out of there to rather pay for breakfast somewhere else because we couldn't bring ourselves to being there anymore. Luckily I can post this review everywhere so people don’t make the same mistake I did.…
The Place is hospitable and off the beaten track. Value for money. Location of The Venue Country Hotel is convenient, all other places of interest within striking distance in the Hartebeespoort area. The staff very friendly and the service is up to scratch. The Lesedi Cultural Village is opposite the Venue Country Hotel as well as the Lion enclosure next door.
What a lovely place to stay. Staff went out of their way to be helpful and informative. The room was lovely and the bed really comfortable - just what we needed. In fact, we enjoyed our night there so much, we stayed for two.