The chateau itself looks good. The rooms are small, outdated, not temp-controlled, worn down. The bed is small and uncomfortable, sheets sliding around, weird towels placed under sheets. They turned on the aircon my first night but refused to the next one. Not noise-proof at all, you could hear everything your neighbors below, above, and next to you do. Bathroom dingy. Ground completely dark at night. Staff affable and speak passable English. Good thing we spent most of our time outside of the room.
Having stayed in hundreds of hotels around the world, this experience was very average. The handling of a trip/fall by a member of our group, was handled abysmally. A duty manager burst out laughing as he attempted to explain why their trained first aider didn’t know where the first aid kit was, why their receptionist didn’t know to apply a bandage which stayed on, and why the management weren’t going to record the incident at all! Although their restaurant opens at 7am to serve breakfast, the scrambled eggs failed to materialise until 7.20/7.30am each morning. It’s a small point, yet every morning multiple guests were left repeatedly waiting. Paint peeling, cracked WC, insects on the bedding….. all in all a very poor level of both general and overall standards and service! The gentleman serving breakfast on our last morning (22nd) was absolutely superb, and he put everyone else to shame.…
He had a great stay at the chateau. The chateau and its park are amazing, so was the dinner at the restaurant. We explored the surroundings by foot and cooled down in the pool afterwards. Definitely worth to see and enjoy!
Simply stunning place, food exceptional and staff friendly and helpful. Location is perfect for Loire Valley. Rental of electric bikes was a highlight for us - never used before and was memorable - lots of bike rides locally. Highly recommend.
Overall a very positive experience. We were upgraded when we checked in, which was most appreciated. Our room faced the fountain at the front of the Chateau, so we had a lovely view. Had supper in the restaurant on the first night and the service and food was excellent. All of the public areas of the Chateau are of a very high standard and it has the feel of a London gentleman's club - big spaces, calm, confident and experienced staff and a very relaxing place to be. We did not use the Spa facilities but they seemed to be very popular. The pool area is great - lots of shade for those that wanted it and attentive service at the pool bar. I should also mention the grounds, which are well maintained and there are tables/chairs under the trees for those who want a picnic or somewhere quiet to read. Our bedroom was lovely, some nice pieces of furniture and bold wallpaper/cloth fabric. Comfortable bed, cleaned well every day and water and coffee available. The only area that I felt could be improved is the bathroom (our room was 36). First impressions not great considering the rack rate for the room is €500 per day. Hairdryer and plug socket were fixed at an angle. The sealing around the bath looks like a rushed job. Only a bath available (with shower attachment but not enough water pressure to have a shower). There is plenty of room for a shower cubicle, so it's odd that nothing has been installed. Then there is the toilet, which was surrounded by a ghastly aluminium frame and door with frosted glass - it looks like something from a hospital toilet. I presume the idea was to give privacy whilst 2 people use the bathroom but it looks so out of place and ruins what could be a fantastic marble bathroom. The plug in the right hand washbasin did not work. Would happily return if the bathroom was refurbished.…
We stayed for a week during the heat wave. When we arrived the room we were presented with was far to small. The suite was quickly changed. The staff were impeccably polite and befitting the quality of the hotel. Any challenges were handled swiftly and without fuss. And the good aircon a life saver. The architecture of the château is stunning and i could have spent another week soaking up the details. Dining is wonderful and even the children’s food is of a high standard. Dining is expensive. If you are staying for a while you will struggle to find too many high quality eating places locally. At least ones that are open all week! But for a short break the chateau would be perfect. The pool and tennis courts are looking a bit tired and could do with some new parasols (that work) but as long as that is on the reverb list for next season all is good.…
Very nice location and very good and beautiful castle. Very polite staff and the restaurant was outstanding. Not cheap but still the price/Quality was OK. Close to the exciting City of Tours, which is also positive
First 2 night stop for Gloucester Bentley Drivers with 7 vintage Bentleys en route to the Pyrenees was a pleasant stay. Rooms are traditional so feels like it is a chateau in its original state. It also has some wonderful Michael Angelo style high ceiling public rooms including the reception gallery, large comfortable bar, breakfast and dinner salons. Breakfast was very good but the one dinner we had at the hotel, whilst very good on quality, was seemingly a challenge for the kitchen to get out in a timely fashion. Staff were though overall very friendly and helpful. Great place to launch visits to other Loire chateau and our next evening meal in Tours was very good at Brasserie de L’Univers .
I stayed in the lodge (my choice) but did not like the room - too small and congested with unnecessary furniture but only 1mirror in the bathroom, no body lotion, no water no milk. Etc I asked to view a room in the main chateau at around 11.0 am when several bedrooms would be completed or I didn’t mind if they were not remade. I was refused. Therefore I would not recommend a stay to anyone. The chateau looked impressive however.and dining was good. Breakfast very average.
Enjoyed our stay here. Impressive surroundings and great food but service a bit hit and miss. If you want to eat in the restaurant make sure you book in advance or you may find they are full (as we did). We had a tradition room in the main building. It was on the front so looked out over the garden. It was well appointed with a bath with a shower over and separate WC. Bathroom very clean but a little dated though everything worked fine. Nice bar and restaurant.