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Riviera Hotel Carcavelos

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Rua Bartolomeu Dias Junqueiro, Carcavelos 2775-551 Portugal
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Traveler (245)
Room & Suite (191)
Pool & Beach (102)

About

#1 of 3 hotels in Carcavelos
Location
Cleanliness
Service
Value
Opened in 2000, the Hotel Riviera is situated in a privileged area very close to Carcavelos Beach - considered to be the best of the various beaches in the area - and centrally located in relation both to Lisbon city and other places of great historic interest such as Cascais and Sintra. Guests can make use of great facilities such as restaurant, bar, tennis court, spa, Turkish bath, sauna and two swimming pools. The shopping center Riviera is adjoined the Hotel, with 63 stores. The International airport of Lisbon is at 28Km.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Wifi
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bidet
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian

Location

Full view
86Good for walkers
Grade: 86 out of 100
30Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
446Reviews16Q+A50Room tips
Traveler rating
  • 89
  • 192
  • 97
  • 49
  • 19
Time of year
Traveler type
Language
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Popular mentions
Stayed at this hotel for a couple of nights for a conference. Room was a decent size and bedding clean. Carpets could do with a really good wash. Not all staff speak English however they really tried to assist. Internet speed could be better however was functioning. Big drawback is the fact that you have to pay EUR10 to use the gym - would think that if you are in a suite you should get this included, however this was not a deal breaker. Food was good and fresh. The melon was exceptionally sweet. Staying there for longer than 5 days you would start to get bored of the breakfast. Would have been nice to have tea and coffee making facilities in the room. All in all a good stay and would stay there again.
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Response from Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos
Responded Dec 19, 2019
Dear Valued Guest, Thank you for taking the time to post a review of your stay at Riviera Hotel Carcavelos. We very much appreciate the attention to detail with every aspect throughout Riviera Hotel and the journey of your stay, we will share your comments and feedback with the respective Heads of Departments. We very much look forward to welcoming you back for a second stay at Riviera Hotel Carcavelos when we may have the opportunity to exceed your expectations and earn a five star review. Kind regards,
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Travelled on business and stayed at the hotel for two weeks. The hotel location is very good, 5 minutes walk from the beach easy access to a parking lot. The check in was smooth, the room was ready even for the early check in. The room is OK, clean, towels and the bathroom are fine. There is no coffee machine in the room, however, I received a bottle of water as arrived. Small refrigerator does the trick if you need to cool down something. All in all the hotel looks a bit outdated but still OK and clean which is the most important. The breakfast service is very good, the food offered is hot and cold too, bacon, cold cuts, ham, cheese different kinds of coffee. The breakfast starts at 7.00AM usually with a long line up of Asian tourists. The staff at the breakfast work very hard to keep clean and neat the place every day. One day I went for a quick run early in the morning but rain has started so I returned to the hotel. The night shift guy (Tiago Pires) seeing I am wet after the rain -and it was a bit of chili outside- offered me a hot tea which was obviously highly appreciated. Thanks again for that Tiago Pires! The hotel is a very good choice for your money.
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Response from Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos
Responded Dec 8, 2019
Dear Guest, Thank you for taking the time to post a review of your stay at Riviera Hotel Carcavelos. We very much appreciate the attention to detail with every aspect throughout Riviera Hotel and the journey of your stay, we will share your comments and feedback with the respective Heads of Departments. We very much look forward to welcoming you back for a second stay at Riviera Hotel Carcavelos when we may have the opportunity to exceed your expectations and earn a five star review. Kind regards,
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+1
Always like to start with the good and the family suite was very spacious but that is unfortunately where the good news stopped. This might have been a nice hotel when it was built but it has now fallen into disrepair. Everything after you leave the lobby is worn and the carpet throughout is downright disgusting. That coupled with our bathroom that was really just a rust hole and mildew covered shower curtain I probably should give this one star. The topper for the hotel is the price. At 225 a night in the off season one would think you wouldn’t have to wonder if you’re dirtier after the shower than before. Wouldn’t recommend anyone stay here ever and especially at the rate they charge. I’ve stayed in cleaner and nicer hostels.
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Response from Riviera-Carcavelos, Gerente geral at Riviera Hotel Carcavelos
Responded Oct 15, 2019
Dear valued Guest, As we mentioned in our reply to your previous e-mail we are sorry you are so angry with the suite price, but this is the market working. We are free to charge whatever we think is fair and you are free to stay wherever you want. It ‘s a fact the carpeting is old (it is scheduled to be replaced next month!), and that the rooms need renovation (it is planned to happen in the next low season!). These are facts we accept, we apologize, and promise to improve in a short time period. All the rest is just an opinion we respect but as we also explained to you we find it totally unfair and rude. Best regards
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Stayed here for 6 nights with my wifw and daughter. I was a bit worried having seen some of the negative reviews, but overall we had a very pleasant stay. Sure, the rooms were a bit dated and probably due for refurbishment, but on the plus side they were large and kept clean. Service was efficient and friendly, especially the housekeeper, who helped us figure out the air conditioning control, and promptly provided an extra mattress cover when my wife found the bed too hard on the first night. Nice view from the balcony towards the sea, though the balcony was very small. The public areas looked much more modern, with a nice lobby and glass lifts. Nice hotel bar, though a lot more expensive than outside. Breakfast was good, with hot and cold food, nice bread and a selection of pastries. Quite busy, but the staff were very efficient at clearing and resetting tables to accommodate arriving guests. The pool is quite big, with plenty of sunbeds, and never got too busy when we were there. There is a small bar there for food and drink, which also provides towels for the pool. There was a lifeguard on duty most days we were there. The pool is unheated, but the temperature was fine when we were there (end Aug/early Sep). The hotel adjoins a small shopping centre with a supermarket, which is very convenient. There is also a small foodcourt with several restaurants, but we found it a bit disappointing, and much preferred to eat at one of the many choices in the nearby square on the way to the beach. The beach is about a 5 minute walk away, and there are plenty of beach cafes and bars there too. The beach is big and clean, with nice sand, though it does get quite busy, especially at the weekend.
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Response from Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos
Responded Oct 7, 2019
Dear Valued Guest, We thank you very much for taking your time commenting on our Hotel and our team after your visit to Hotel Riviera. Receiving your note combining positive but also negative remarks gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and hospitality. In the same time, it showed us what has to be improved. Your overall satisfaction is what we aim for as the Hotel Riviera and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you further improved quality and hospitality to make your stay a memorable one. Best Regards
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3 STAR ⭐️ ⭐️ ⭐️ HOTEL!! Carpets filthy (see photo) ROOM:asked for view of pool ..got view of Building site (see photo)..management did not want to know! Air con ...only way to turn off ..was to open patio door or disconnect electric. POOL:water is freezing 🥶 ...all year ! I know because I was here in May and also August....when I told management..they were surprised 😮?!?! Pool is open to non residents for small fee ..so it gets really noisy and family’s bring in there own picnics(need I say more ) Wi fi ..rubbish ...need to enter and re enter about 20 times in course of day . BREAKFAST..passable ..if you want toast be prepared to wait 15 minutes..takes that long !!(one old archaic toaster )
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Response from Riviera-Carcavelos, Gerente de relações com clientes at Riviera Hotel Carcavelos
Responded Sep 24, 2019
Dear Guest, Thank you for taking the time to post a review of your stay at Riviera Hotel Carcavelos. We very much appreciate the attention to detail with every aspect throughout Riviera Hotel and the journey of your stay, we will share your comments and feedback with the respective Heads of Departments. We very much look forward to welcoming you back for a second stay at Riviera Hotel Carcavelos when we may have the opportunity to exceed your expectations and earn a five star review. Kind regards,
Read more
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PRICE RANGE
$89 - $142 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictCarcavelos
NUMBER OF ROOMS
130
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Frequently Asked Questions about Riviera Hotel Carcavelos
Which popular attractions are close to Riviera Hotel Carcavelos?
Nearby attractions include Praia de Carcavelos (0.3 miles).
What are some of the property amenities at Riviera Hotel Carcavelos?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Riviera Hotel Carcavelos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Riviera Hotel Carcavelos?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Riviera Hotel Carcavelos?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Riviera Hotel Carcavelos?
Conveniently located restaurants include Sushi Toro, Restaurante La Plage, and Trecento Sessanta.
Are there opportunities to exercise at Riviera Hotel Carcavelos?
Yes, guests have access to an indoor pool during their stay.
Is Riviera Hotel Carcavelos located near the city center?
Yes, it is 0.5 miles away from the center of Carcavelos.
Are any cleaning services offered at Riviera Hotel Carcavelos?
Yes, dry cleaning and laundry service are offered to guests.
Does Riviera Hotel Carcavelos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Riviera Hotel Carcavelos?
The staff speaks multiple languages, including English and Russian.