There were a lot of road construction around so I guess it affected all hotel operation. Room was OK but the 2nd floor of hotel is unfinished so there was a lot of dust everywhere. Breakfast is included in the the room rate but there is not much choice. WIFI is very slow and now reliable. People working in hotel were very nice and kind.
customer service at best is mediocre. someone in the staff went into my room and stole some items including my medicine. they all denied it. i stayed for one night and they charged me for two days. i spoke to the owner and he says they never steal. do not eat anything sold at roadsides. most of the food is rotten. people will try to rip you off. the only good thing about pucallpa was my driver. he did help me going around town and took me to a nicer place.