Super disappointed. We came to visit for a day to test the facilities out. We came back for a weekend and it WAS NOT THE SAME. The room was over 100 degrees Fahrenheit when we opened the door. Took over 24 hours to cool the room down to at least 80 degrees. Room was not cleaned. Outside couch was filthy and covered in bird poop. Carpet in room disgusting. Room says dog beds and bowls are included. Second time staying with my pups and no accommodations whatsoever besides extra fees. Room booked for 3 days and only a days worth of bathroom supplies supplied. 2 rolls toilet paper and two towels. 3 days and higher paying customers? And as checking out the most uncomfortable and judgemental housekeeping I’ve ever encountered. No need for that negative energy!!!!
Terrible terrible experience. Rude front ladies. Gave us the wrong room, then they wouldn’t change it, they told us to leave after because they didn’t want to accommodate us. I would never want anyone to go through what we did.
This is not a resort, it's an expensive hotel. The pool is small as is the hot tub. The bar inside is often closed as is the small bar outside. Parking is $20 a day plus they tag on a resort fee of $25 a day plus tax. If you're thinking of visiting, don't expect resort type attention. The front desk personal are friendly and respond when you call. You have to give the staff a days notice to have your room cleaned. The hotel is freshly painted, but is in need of a remodel.
Betty Ann Lewis was fantastic assisting our group to set up our meeting. The hotel layout is really good and the rooms were comfortable. Christy Whitsel in the banquet department was friendly and extremely efficient handling our breakfast and luncheon. The food was great and everyone really enjoyed themselves. The S'mores kit was a nice touch. Looking forward to checking out the spa.
All aspects of the hotel were superior. Only exception was playing music foolishly loud until 11:15 pm at a wedding reception one floor above us. Wont help me and the inconvenience that was experienced, but hopefully it will help you.
My stay was amazing in Daytona Beach thanks to so many people! Franky at the front desk, along with another late night worker who helped me find my lost phones, (after 3 hours leaving them outside!!) CC in the restaurant, along with Zandra, and Lori at the outside bar! I'm sure there are many other people who need a special review, but these are the folks I interacted with the most. I will definitely book here again if I return!! Thanks for all your help and hard work!
I miss the days when The Shores Resort & Spa was once known as a luxury hotel. It had been a few years since I stayed here and my visit this time was not quite the same as many years ago. If you're looking for an average family friendly hotel then this fits the bill. The rooms are comparable to any Holiday Inn. Luxury has gone by the wayside and room service no longer exists unless you request a day in advance. I was charged an extra $25. a day for valet parking and never left the hotel until check-out. The menu was quite disappointing as it consisted mainly of burgers, wings, pizza, and no gourmet offerings. I would have ordered Surf & Turf if it was available. On the other hand, the spa was very well run and the girls were amazing. Lisa at the Tiki Bar was great also. If you're looking for an average experience then I would recommend it. Just don't expect the 5 star treatment that it was once known for.…
This resort does everything right! Great attention a to cleanliness and guest service. April in reservations was wonderful! Ocean views and terrace rooms have spectacular views. This was our 10th year. We’ll be back!
Initially everything seemed good. I paid for my stay through Hopper app. Good deals. I only stayed two nights but was charged resorts fee for 3 days. Ok, that’s fine but then I was charged again. I stayed July 7-9 and twice www told it would be credited back to me but after speaking to two people and leaving messages twice for managements I still that charge along with other bogus charges. For the two evenings we went off site for dinner and someone charged purchases at bar, dining room to my account. This should be easily verified with cameras or signatures but no. I am being charged over $400. Do not stay there. It is not worth it.
We had a wonderful time at the Shores! The hotel is gorgeous—the building offered lots of space and little nooks throughout the lobby for relaxing, and a breathtaking outdoor area. The Shores was incredibly clean, and we felt extremely comfortable throughout our stay. We loved being able to get to breakfast, lunch, and dinner just by taking the elevator to the bottom floor! On the last night, we sat outside for dinner, and it was magical. The pool was illuminated, the sound of two beautiful fires (including one for s’mores) mixed in the with sound of the waves, and the ocean view made for an excellent backdrop. We loved the tiki bar , and the easy access to the beach. They even offer yoga on the beach in the mornings! The only issue we had was with the water temperature in the room—both the sink and shower refused to provide cold water, instead offering only hot water (no luke-warm water either); this got frustrating when we wanted to wash our faces, hands, or simply cool off. Other than the water temperature issue, we thoroughly enjoyed our stay, and will strongly consider coming back!! :-)…