This mangement is using Covid to not provide housekeeping, to limit use of the gym, the property is understaffed and clearly mis managed. You have to fend for your self for any this you need. The employees are nice and trying but clearly the monument is missing. Reservation process is a joke....had to book 3 reservations to try and get a 4 night stay....the over booked a Sat night
We hadn't been away since September of 2020 and couldn't wait any longer. We found the hotel online and it look amazing. We had one of the 1st floor rooms with our own cabana. The room was spacious and very clean. It was such a relaxing weekend. The spa was a treat. Everything was immaculate and I felt very comfortable. I had a massage with Kara and a facial with Elle. Don't miss a chance to have services done with them.! Can't wait to go back!
Everything was great for my birthday weekend here at hotel. From the great staff at the front desk to the amazing oceanfront view. Tiki bar, pools, hot tubs- everything was perfect. Food was good to from their restaurant onsite. Highly recommended!
Relaxing get away with amazing service. Must do again. Many thanks to the Ambassador Mr. Luis for always being extra tentative and hospitable. Whenever you need anything, just ask Lou, he’ll take care of it!
Our 2nd year staying at this hotel. It was much better and gave it a chance!!! Easter and Seth - front desk were great customer services!!! Missed our bottles of water and breakfast buffet but it worked out with cute breakfast bags!!!! Thank you for having us!!! We hope to return next year! Love our conk fritters at the pier and Itallian rest across street from the hotel!!!
The place was under construction and never said that on website. I paid full price and got less then half of what was supposed to be. And u want get any type of compensation for staying there. Phones didn’t work, no pool, no laundry and no complimentary breakfast.
They are under renovation. I would have been nice to know that before booking. Balcony door wouldn't close tight it banged with the wind all night. Main door only had the lock on the door knob. No glasses in the room. No coffee in the hotel. No ice in the hotel. Bathroom was falling apart. Toilet not bolted down and shower head coming out of wall.
we knew there were renos, but not this much inconvenience. no internet, no ice machine ... no coffee maker. most of the rooms are being renovated .... they used to have coffee makers ... so why would they take them out of rooms not being renovated? suitable for a place to sleep overnight passing through, but NOT for a vacation spot on the beach.
This is the worst hotel I have ever stayed in. Warning to all who are planning or thinking of staying here, there are renovations going on right now starting at 8 am, the pool is closed, no breakfast served, WiFi doesn’t work, no open laundry rooms, apparently no maids considering we stayed a week and had no one come in and clean. The only thing we received that we payed for was the beds nothing else. Truly an awful experience to sell to its “valued guests”.
Average room. No kitchenette as stated online. Floor felt very dirty compared to other Daytona hotels I’ve stayed at. The sink wouldn’t drain. Considering we paid an astronomical amount for one night, I’m a little disappointed.