I arrived an had to stand in line for at least 20 minutes to check in. It was a convention… I come to my room an the leftovers of the person before me were visible: black hair on the white bed linen, handles in the bathroom not cleaned, with traces to be seen and felt. Paper and pen at bedside table were wet and nur usable. Trash bag I front of my room. So I call… the lady says she cannot help and they will send the cleaning service some time. I wanted an other room as I was in a hurry for a meeting and wanted to get changed. I had to go down to the front desk again to wait another 10 min. The gentleman from NY did give me an other room, but no sign of curtesy or understanding. Bad service, people are not nice and the prices are crazy for this place.
This is a conference hotel. Even with titanium status, I wasn’t given my preferred room type. I was told there were no king rooms or upgrades available. I checked in at 3 pm. With what looks like 500 rooms or so, how can my room type (on my profile) not be available ?! Food is pricey and mediocre in the self serve area (atrium). Food served during the conference was very good. I’ll stay elsewhere next time a conference is being held here.
The room was nice and the bed was very comfortable. There was only one casual food option on site. The food was of poor quality and very expensive. Long lines at the bar every night. Very disappointed. There are good bars and restaurants within walking distance, but who wants to leave your hotel for every meal?
This is a huge property situated above the National Harbor area. It is similar to other Gaylords with an atrium and lobby area with a small town square setting. The rooms were all recently updated and are spacious. The bathroom arrangement is a little strange with toilet and shower in a small separate area with a door that takes up most of the space when open. Lovely balcony overlooking the ground floor areas and with a view of the Wheel and air traffic at night. The interior of the rooftop lounge has a strange '80s decor and is not very welcoming but the exterior deck offers wonderful views of the harbor and sunsets. On site dining is expensive but many National Harbor restaurants are close by. As with many convention hotels, parking is expensive but includes unlimited in and out for hotel guests. Front desk and concierge staff were helpful but marketplace and other staff were not. Overall a mixed experience but worth a visit and we would return if in the area again.…
Nice hotel. It's pricey for the area, but has a beautiful and unique atrium inside. Food options are expensive and not amazing, but the ambience is good and the nightclub/lounge is solid. Pool is average. Conference rooms are spacious and the resort is well-maintained. Updated review: I booked a room for a convention in early 2022, but due to CV19 decided to cancel my booking. I cancelled 6 weeks prior to the conference, but was still charged a single night as a no-show. When I called the resort to sort it out, I was informed that my reservation had been made in two pieces as they were going to have me switch rooms part-way through my stay, and the second room hadn't been cancelled when I did the initial cancellation. Despite multiple emails emails and phone calls, I was not getting any resolution on the issue, was out of pocket $600, and was very frustrated and disappointed to be paying so much money for a room I did not use and had cancelled in good faith with abundant notice. After posting this review, Emmanuel Njoku from Guest Services / Front Office at Gaylord National Resort & Convention Center reached out to me and has since resolved the matter for me. I have received a full refund. …
Excellent avenue for conferences - I was there for CMSC 2022. Clean hotel, great location, view and amenities on site. A lot of restaurant options a few minutes away on foot. Honestly, not much to critique beside the quite lacking flexibilty with breakfast options on site.
Kinda out in the middle of nowhere but if you’re not after sightseeing this is a good place and not a lot of reasons to go anywhere else. About 2-3 miles from the Alexandria downtown district. Great Marriott quality and smooth checkin. About a 20-30 minute drive from Reagan depending on traffic.
The positives - everything was very clean, up-to-date, and there when you needed it. The atrium is created like a miniature town square and the plants and high glass ceilings give them entire hotel a nice calm airiness to it, coupled with tons of natural light. The neighborhood is fun, with lots of good restaurants, some outdoor music, the beach and Ferris wheel, etc The negatives - the pool was “being serviced” for all 3 days we were there, without any further explanation or expedited time it would reopen. Prices at market, restaurants, etc are also definitely intended for business travelers who are going to expense everything without looking at them. Very loud in rooms when large cocktail party functions taking place from conferences. Overall - Great spot for a work conference, and would be a decent family hotel option if you go at the right time…
We loved our trip. Our room was clean and large with good city views. We were there in DC for the Cherry blossoms. Be extra careful on 295 the police have unmarked traffic cameras. I was mailed a ticket to remind me to go 55. No one drives 55. I know as a commuter people blow past me every am 80-90 mph. I was traveling at 62. Oh, plus it was cold and windy. However, we got some great shots.
Stayed for 4 nights for a convention and could not be happier. Incredible resort, awesome gym, prime location, wonderful rooms and great service. I would definitely stay here again, self-parking was very expensive, what is the only reason it is not 5 stars.