My granddaughter and I tagged along for my husband's 4 day business trip. The good:The service here was exceptional. The hotel and grounds were impressive. Our room overlooked the atrium where there was a laser show every night. The pool was huge and clean. Close to restaurants and shops on the Harbor. The convention area was very nice and spacious. Could do better: lacking in communication with guests. No information in rooms for anything about the hotel such as restaurant hours/menus.No microwave in rooms. The 80's bar was closed but no notice of that online. Their Old Hickory restaurant was also closed. Overall, we had a good stay and would go back but would definitely check ahead of time to confirm what amenities are open.
We always have a good time here whether it’s for work or for pleasure. My kids enjoy it and my wife too. Fun for everyone and such close proximity to Washington DC. This time I had a little difficulty getting the details rectified, but as soon as I spoke to the manager Elliot, he fixed everything for me and went above and beyond. I’m very grateful for his excellent help. Would recommend this place 10 out of 10 times.
Horrible, horrible experience. My string quartet attended for a conference, we were performing. The AC in our room was broken. It was unbearably hot. After 3 different people looked at it and could not fix it, we were told we would just have to deal with it (to be fair, the manager was extremely apologetic). Because of the size of the conference, there were no rooms at any hotels within 10 miles. I wish we could have just left, but we had to perform and we couldn’t just turn around and go back home. We had flown in from all over the country. The front desk promised to give us a discount of 50% off the entire. I would have still MUCH preferred a room that could keep a comfortable temperature, but really didn’t have a choice. It was a horrible, horrible 3 days (we flew in Thursday abs left Sunday). Our hotel room was supposed to be our rehearsal room, and our only escape during a very, very busy convention. Performing is my career, my whole life. I suffer from an autoimmune disorder and extreme anxiety. I take care to make sure that I can function at my best for performance both mentally and physically. The Gaylord effectively destroyed both my physical and mental well-being for a very important performance. Every single night I would wake up dripping wet and would have to go take a cold shower to get to a tolerable temperature. And then we were only given 50% off of ONE night, not the entire stay as promised. I reached out to customer service about fixing our bill. After being placed on hold for over an hour, I had to go to work. The second time I actually spoke to someone who said she would look into. I never heard back. Do not stay here, do not stay at ANY of the hotels in this chain. They do not provide the services they promise and don’t follow through on their promises to make things right.…
Stayed here during CPAC 2023. The hotel itself was very nice although insanely expensive. Fortunately, I wasn't paying for it. However, I was angered by an experience where there was a mix-up with the bill at the Belverde bar and no one ended up paying it. This was embarrassing on our part and we regret the error. However, I was angered by the fact that the young Ethiopian waitress who was meant to collect the check tearfully approached me the following day saying that the manager had threatened to take it out of her paycheck unless she recouped the money. To be clear, it was NOT her fault. I always feel uncomfortable when hearing about bar and restaurant managers throwing their weight around and threatening low-level staff in such a fashion, especially at such an expensive resort such as this. It really soured the experience for me knowing that employees were being treated in such a manner, especially when the woman only showed kindness and professionalism. As I said, the hotel is obviously top notch but somewhat overpriced. They definitely know how to squeeze money out of you. And their employees for that matter. …
Huge complex. Got turned around at least daily. Lots of bars/restaurants inside. Food was fine for a hotel conference. Room was fine. Only 1 ply toilet paper - crazy for $899/night. Walked thousands of steps around getting from conference room to conference room. Breakfast buffet small but good for $39/person. The 80s lounge at the top was empty. Nice music but no people. The conference had no paper pads or pens to take notes with so bring your own. The employees were all very nice. Only issue was when we were leaving, the men at the front of the hotel who help with taxis yelled at us to walk on the sidewalk. Like literally yelled down the street at us like we were hoodlums. Definitely made it a less than classy experience.
Had a good stay, rooms are nice and reasonably appointed. Area around the property is also full of popular restaurants and stores, good for convention and large group meetings. Alexandria is close by to visit. Overall very comfortable.
My husband and I booked a night at the hotel for Valentine's. The check in was very easy as we used our Bonvoy Application and we had a digital key. The room was great and the view was awesome. The staff at the hotel were very helpful. The heated pool and the jacuzzi made our stay even better. We faced a small problem with the key when the battery of the door died. We informed the front desk and they fixed it.
I was here here for an annual event. There were dozens of us staying here. Colleagues, clients, or prospects. None of us had ANYWHERE to eat or drink, unless we wanted to leave the hotel. The Old Hickory Steakhouse that used to be a pillar of the Gaylord National was closed for renovation. The sports bar downstairs has been replaced by a bar with a bowling alley. Hardly appropriate for executives or anyone trying to do business. We spent about $6,000 on dinners over our 2 nights at other restaurants outside the Gaylord. That's money the hotel could have received if they had an upscale restaurant. While the rooms have improved since my last stay at the Gaylord, the overall experience has gone considerably downhill. Entertaining over food and drink is such an important part of a meetings and events-focused hotel. Not offering sufficient F&B outlets is just malpractice on the part of management.…
I travel a lot and I don’t always get to put in my Trip Advisor reviews. But I felt I had to pause and comment on the beautiful Gaylord National Resort Hotel. I stayed in the B tower on the 14th floor, which was a beautiful big room with double beds and marbled floor foyer, bathroom and closet entries. Very quiet floor and I didn’t hear any noise coming from people in the hallway nor from any adjacent rooms. Most rooms that face the atrium, like mine, have full balconies but I had a partial balcony which I was fully please with. The cleaning service was wonderful and the room was very, very clean, which I rate higher just for the cleanliness. I received full cleaning service each day. And at one point I had a problem with one of the sinks and maintenance fixed it immediately while I was at breakfast. The only issue I had was, although additional tax and resort fees were mentioned, I was not aware nor expecting additional fees would total to be $270. Plus I was told during booking I could use my rewards points but was later informed I couldn’t because I was part of a blocked group reserved for a convention. I wish I would not have been told I could use my points earlier while making reservations, disappointed I was misinformed.…
I made a reservation for five rooms. Some of our party had flights delayed, so we called and confirmed that we would be arriving late, but that we were still coming, and asked for our rooms to be held, (we've stayed here many times before, and always have problems with our reservation, so we wanted to be certain they didn't mess it up). They said they would make sure our rooms were available. I got there ahead of the rest of my party, and confirmed with the front desk that they would hold their rooms. When the rest of the party showed up, their rooms had been given away, and the hotel was sold out. So after spending 24 hours traveling and getting in at 5am, there were no rooms, and they wouldn't even try to help us find another hotel. When I spoke to the manager, she told me that they hadn't been told the rooms were to be held, but the front desk confirmed that there was a note in the computer saying not to give the rooms away, that the guests would be arriving early in the morning. I at least expected to get a discount on my room, or some sort of compensation, but they didn't care at all. Also, my room was hot, and despite running the A/C constantly for a week, never got below 75 degrees. And the shower was covered in hair and clearly hadn't been cleaned.…
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