Gaylord National Resort & Convention Center
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord National Resort & Convention Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 6 hotels in National Harbor
Location
Cleanliness
Service
Value
Situated along the banks of the Potomac in National Harbor, Maryland, Gaylord National Resort & Convention Center is a monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined convention center and hotel in National Harbor and on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National Resort & Convention Center is the cornerstone of the National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, Maryland.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Location
Full view
96Great for walkers
Grade: 96 out of 100
42Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
Contact
201 Waterfront Street, National Harbor, MD 20745-1135
Getting there
Rental CarsSee all National Harbor rental cars
5675Reviews87Q+A100Room tips
Reviews
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Popular mentions
The Gaylord at National Harbor is showing its age. Sad to see refurbishments and general upkeep are not keeping up. Also sad the sports bar and restaurant is boarded up. It was such a nice venue in a great location too.
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Date of stay: September 2021Trip type: Traveled on business
Helpful
Response from shirlyne joseph, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 2 days ago
Hello Seaside 72908, Thank you for choosing to stay at the Gaylord National Resort & Convention Center and providing your honest review. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent refurbishment and general upkeep issues from occurring in the future. Once again, thank you for your valued review and I hope that we can serve you again whenever your travels bring you back to National Harbor. Sincerely, Shirlyne J Guest Experience Specialist Gaylord National Resort & Convention Center
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Terrible customer service and zero empathy.... unbelievable. We have stayed here 5-6 times and they could care less. Scheduled for 2-night stay Thursday/Friday, however my wife and son fell ill the day before. We had a covid test done on the morning we were to leave to be sure and protect all parties. It came back positive so we contacted resort and booking party to inform them of the situation...Expedia understood and cancelled the reservation after informing and communicating with Gaylord and assured me we were fine. I wake up this morning and Gaylord pulled $400 from my account as a penalty/fee for cancelling!!!!??? I called the hotel and spoke with a supervisor in operations who quite rudely told me the hotel made a decision and was not going to excuse or refund the fees...even in light of circumstances with CoVid and Delta variant. Unbelievable as I know their bookings are way down but to need money this bad and treat people this way while they are sick is inexcusable. Needless to say we will not be going back here again and we. no longer recommend as their true colors came out…
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Response from Emmanuel Njoku, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 3 weeks ago
Dear RAVEN3325, We appreciate you leaving your honest review regarding your pre-stay experience with us. During these times, there can be many misunderstandings in regards to the booking and cancellation of reservations. Please feel free to contact me in order to dig deeper into the issue at hand. I apologize for the mistake made on our end. I look forward to hearing from you soon. Once again, thank you for taking the time to share your feedback. Sincerely, Emmanuel Njoku Guest Services Specialist Gaylord National Resort & Convention Center emmanuel.njoku@marriott.com 3019652000
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It was my first time at this hotel for the conference. Building and grounds are impressive and clean. Rooms are well appointed and cleaning was done very well every day. But it is about all good I can say. At the check in I had to ask for an upgrade that no one offered to me. It was available and, as a Platinum member, I got it. But was a little surprised on why it was done this way that I should ask. Dispensers on the wall in the shower are probably better fit to the 2-3 stars hotel than here. But the biggest disappointment was food. No breakfast restaurant!? And no dinner restaurant for majority of the day. For breakfast the only option is to go to self serve Market Place where you can get some packaged meals of so so quality. The steak house is opened only three days a week. We went there once... The place looked good, but there were nothing special about the food except that it was greatly overpriced. 50 bucks for two tiny crab cakes appetizer just to give you an example...…
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Date of stay: August 2021Trip type: Traveled on business
Rooms
Location
Service
Helpful
Response from Emmanuel Njoku, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 3 weeks ago
Dear EAS21, Thank you for choosing to stay at the Gaylord National Resort & Convention Center and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent limited food outlet issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Emmanuel Njoku Guest Services Specialist Gaylord National Resort & Convention Center emmanuel.njoku@marriott.com 3019652000
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I attended a conference this week at the Gaylord. Every single employee I interacted with was respectful, knowledgeable, helpful, and kind. The food was out of this world. The rooms were clean. I didn't hear anybody on my floor, or the floor above me. Everything was excellent. Highly recommended.
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Date of stay: August 2021Trip type: Traveled on business
Room Tip: Try the surrounding restaurants. I think the hotel restaurants are under renovation.
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Helpful
Let me start by saying in 2013 my husband and I had a wonderful stay at this hotel. Because of that stay my family and I went to the Gaylord National Resort on 7/4 to 7/6 after they supposedly had this multi million dollar renovation. I can tell you I'm not sure where the money went because it was not on updates to any part of the filthy hotel we saw. If this was the way the hotel was in 2013 we would have NEVER returned! The hallways were gross and had trash all over. The windows and glass surfaces look as if they have never been cleaned. The pool was so dirty we couldn't go swimming (ants and other bugs all around the pool). The first room our bed had hair and stains on the sheets, the shower wouldn't drain, the next room the bed had stains and out of all the employees that came to our rooms to fix issues none actually wore a mask appropriately. To top off our HORRIBLE experience they inappropriately charged my credit card $245.44 and didn't even show this charge on my bill print out upon check out. Come to find out it was a nightly room charge that shouldn't have been and after two months of calling Marriott customer service, my Marriott credit card, and the actual hotel no one seems to know how to refund a fraudulent charge. I spoke to a "manager" at the hotel Kandice Woodward who now doesn't return my calls or e-mails, and the last time I called the hotel the operator told me they wouldn't take my calls! DO NOT STAY AT THIS HORRIBLE HOTEL. Take your business else where.…
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Date of stay: July 2021
Location
Service
Sleep Quality
Helpful
Response from Emmanuel Njoku, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 4 weeks ago
Dear JJGHENRY, Thank you for choosing to stay at the Gaylord National Resort & Convention Center and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent cleanliness issues from occurring in the future. In regards to the billing issues you had, please feel free to contact me in regards to that so I can reconcile the damage done. Please email dcguestexperience@marriott.com. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Emmanuel Njoku Guest Services Specialist Gaylord National Resort & Convention Center emmanuel.njoku@marriott.com 3019653777
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PRICE RANGE
$245 - $492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord national hotel oxon hill, gaylord national resort and convention center, gaylord national oxon hill
LOCATION
United StatesMarylandNational Harbor
NUMBER OF ROOMS
2000
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Claim Your Listing Frequently Asked Questions about Gaylord National Resort & Convention Center
Which popular attractions are close to Gaylord National Resort & Convention Center?
Nearby attractions include National Harbor (0.2 miles), The Awakening Sculpture (0.2 miles), and Harborfront Area (0.2 miles).
What are some of the property amenities at Gaylord National Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Gaylord National Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord National Resort & Convention Center?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gaylord National Resort & Convention Center?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Gaylord National Resort & Convention Center?
Conveniently located restaurants include Bobby McKey's Dueling Piano Bar, Crab Cake Cafe, and SUCCOTASH.
Are there opportunities to exercise at Gaylord National Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gaylord National Resort & Convention Center have an airport shuttle?
Yes, Gaylord National Resort & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Gaylord National Resort & Convention Center located near the city center?
Yes, it is 0.4 miles away from the center of National Harbor.
Are any cleaning services offered at Gaylord National Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord National Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.