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Gaylord National Resort & Convention Center

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4,174 Reviews from our TripAdvisor Community

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Texas
Reviewed yesterday NEW

i've stayed at both the Dallas and Nashville Gaylord Resorts and they were awesome in so many ways. Conversely, National Harbor was a disappointment from day 1. I attended a company conference here and stayed for 3 nights. The hotel is beautiful, but its all window dressing. The folks at check-in were great, and that concludes the 5-star customer service....

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Helpful?
1Thank Roboduckie
orlando, FL
Reviewed 4 days ago NEW

I made reservation almost 2 months ago and requested for early check in. When i showed up at front desk. I am told rooms are not clean and not available until 4pm. After a long flight with headache while i was trying to check in person at front desk constantly tried to upsell another room for couple hundred more dollars....

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2Thank n23ramesh
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello n23ramesh, Thank you for taking the time to review your recent stay at the Gaylord National. We sincerely apologize about your experience here at the resort. The level of service you encountered is certainly not our standard. Please be assured your comments have been shared with the appropriate leaders. In the future, we hope to have the opportunity to...

Reviewed 5 days ago NEWvia mobile

Beautiful hotel. It was all decorated for the holidays. The light show was amazing! Our family really enjoyed experiencing ICE. The rooms weren't anything special. The lady at check-in could have been more helpful with directions to our room considering there was two different areas of elevators for each side. The hotel app I had downloaded previously was not working...

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Thank Kelly L
Hyattsville, Maryland
Reviewed 6 days ago NEW

When you enter the National Harbor area, it's like visiting a large resort comparable to any large resort in the United States. Starting with the Gaylord hotel, you can find upscale boutique shopping venues as well as convention meeting space with 89 breakout rooms and 8 ball rooms. This resort is recommended any time of the year because it sits...

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Thank Teacheragent101
Hertford, North Carolina
Reviewed 1 week ago via mobile

I stay at this hotel every year and have a wonderful time over and over again! The staff is wonderful for a place that is so busy. The rooms are cleaned and well stocked with towels and extras. When there is a convention going on in the hotel it is very convenient to stay in the rooms. The only Con...

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Thank Annmarie S
Storm Lake
Reviewed 1 week ago

I attended a National Conference for a volunteer work/volunteer association and was blown away by the size and magnitude of this hotel and convention center. It was an excellent location outside of DC but close enough to take a trip in for the afternoon. It also had water taxis to take you over to Alexander, VA for a short 2...

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Thank Russ C
Reviewed 1 week ago via mobile

Staff were very rude and unreasonable. My worst nightmare dealing with them. They canceled and booked me at another hotel for the first night of my meeting the week prior to my meeting stating they oversold the hotel for that day. They refuse to confirm my booking despite I booked months in advance and called multiple times in advance to...

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Helpful?
Thank L C
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello L C, Thank you for taking the time to review your recent stay. We sincerely apologize about your experience here at Gaylord National. The level of customer service you encountered is certainly not our standard. Please be assured your comments have been shared with the appropriate personnel. In the future, we hope to have the opportunity to welcome you...

Harrisburg, Pennsylvania
Reviewed 1 week ago

We have been to National Harbor multiple times but always stayed at The Residence Inn across the street from the Gaylord. Since it is such a beautiful property and we were able to get a nice deal (breakfast included and discount on room), we decided to try it out. Although the venue is nice, we found the concierge service to...

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Helpful?
Thank H O
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello H O, Thank you for your feedback. We know you have many options when booking your accommodations in National Harbor, which is why we sincerely appreciate you choosing the Gaylord National. We are disappointed to hear that our concierge service did not provide the level of service that you not only expect, but rightfully deserve. We apologize for the...

Suffolk, Virginia
Reviewed 1 week ago

Stayed at the Gaylord National December 28-31, 2016. Did not expect a lot, but I was expecting to get what I payed for. Payed for two 1-bedroom atrium view suites, but only one was ready at check-in the other would not be ready until many hours later. After finally checking into the second room all of the shortfalls started to...

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Helpful?
Thank lnich007
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello lnich007, Thank you for choosing the Gaylord National and for sharing your recent experience. We sincerely apologize for the issues experienced during your stay. your comments have been shared with the appropriate leaders for review. Thank you for being our guest. Best Regards, Cherylnel E. Guest Experience Specialist Gaylord National Resort and Convention Center

Manheim Township
Reviewed 1 week ago via mobile

We stayed here because my daughter had a cheering competition so it was convenient. I know a lot of other families were really disappointed. However, the place was to capacity so I think it's important to consider that this isn't normal day to day operations. We arrived on Friday around 8pm, when everyone else seemed to be arriving. There were...

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1Thank Angie S
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 

Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront Street, Prince George’s County, National Harbor, MD 20745-1135
Location: United States > Maryland > National Harbor
Price Range: $301 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill
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Questions & Answers

Here's what travelers have asked, with answers from Gaylord National Resort & Convention Center staff and other travelers.
38 questions
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Questions? Get answers from Gaylord National Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have anything shipped to the hotel, they will charge you a "handling fee". Ridiculous.”
 of 5 bubbles Roboduckie, yesterday | Read review
“The Atrium rooms are more expensive but are my favorite, especially during the Christmas season.Rooms in this category can be a bit noisy.”
 of 5 bubbles Teacheragent101, 6 days ago | Read review
“Be sure to ask for an Atrium room as we forgot to request it and we were given a view of a building!”
 of 5 bubbles ho181, 1 week ago | Read review
“Pick another hotel.”
 of 5 bubbles lnich007, 1 week ago | Read review
“Stay at MGM or someplace else!”
 of 5 bubbles NJJenn, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question