Gaylord National Resort & Convention Center
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Room & Suite (521)
Dining (108)
About
#6 of 6 hotels in National Harbor
Location
3.8
Cleanliness
4.4
Service
3.9
Value
3.2
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Evening entertainment
Car hire
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Rooftop bar
Video game console
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Harbor View
Languages Spoken
English, French, Spanish
Location
87Good for walkers
Grade: 87 out of 100
34Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
201 Waterfront Street, National Harbor, MD 20745-1135
Getting there
Rental CarsSee all National Harbor rental cars
5788Reviews95Q+A100Room tips
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+1
My granddaughter and I tagged along for my husband's 4 day business trip. The good:The service here was exceptional. The hotel and grounds were impressive. Our room overlooked the atrium where there was a laser show every night. The pool was huge and clean. Close to restaurants and shops on the Harbor. The convention area was very nice and spacious. Could do better: lacking in communication with guests. No information in rooms for anything about the hotel such as restaurant hours/menus.No microwave in rooms. The 80's bar was closed but no notice of that online. Their Old Hickory restaurant was also closed. Overall, we had a good stay and would go back but would definitely check ahead of time to confirm what amenities are open.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We always have a good time here whether it’s for work or for pleasure. My kids enjoy it and my wife too. Fun for everyone and such close proximity to Washington DC. This time I had a little difficulty getting the details rectified, but as soon as I spoke to the manager Elliot, he fixed everything for me and went above and beyond. I’m very grateful for his excellent help. Would recommend this place 10 out of 10 times.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Horrible, horrible experience. My string quartet attended for a conference, we were performing. The AC in our room was broken. It was unbearably hot. After 3 different people looked at it and could not fix it, we were told we would just have to deal with it (to be fair, the manager was extremely apologetic). Because of the size of the conference, there were no rooms at any hotels within 10 miles. I wish we could have just left, but we had to perform and we couldn’t just turn around and go back home. We had flown in from all over the country. The front desk promised to give us a discount of 50% off the entire. I would have still MUCH preferred a room that could keep a comfortable temperature, but really didn’t have a choice. It was a horrible, horrible 3 days (we flew in Thursday abs left Sunday). Our hotel room was supposed to be our rehearsal room, and our only escape during a very, very busy convention. Performing is my career, my whole life. I suffer from an autoimmune disorder and extreme anxiety. I take care to make sure that I can function at my best for performance both mentally and physically. The Gaylord effectively destroyed both my physical and mental well-being for a very important performance. Every single night I would wake up dripping wet and would have to go take a cold shower to get to a tolerable temperature. And then we were only given 50% off of ONE night, not the entire stay as promised. I reached out to customer service about fixing our bill. After being placed on hold for over an hour, I had to go to work. The second time I actually spoke to someone who said she would look into. I never heard back. Do not stay here, do not stay at ANY of the hotels in this chain. They do not provide the services they promise and don’t follow through on their promises to make things right.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Suad Ali, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 1 week ago
Dear Siero28 Thank you for taking the time to provide us with your valuable review. We are truly sorry to hear you encountered an area where we lacked flawless service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared and addressed internally by the Leadership team. can you please email us your information to wasgn.guestexperience@marriott.com Once again, thank you for providing us with your review and it is our hope you will offer us another opportunity to serve you in the future. Sincerely, Gaylord National Resort & Convention Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here during CPAC 2023. The hotel itself was very nice although insanely expensive. Fortunately, I wasn't paying for it. However, I was angered by an experience where there was a mix-up with the bill at the Belverde bar and no one ended up paying it. This was embarrassing on our part and we regret the error. However, I was angered by the fact that the young Ethiopian waitress who was meant to collect the check tearfully approached me the following day saying that the manager had threatened to take it out of her paycheck unless she recouped the money. To be clear, it was NOT her fault. I always feel uncomfortable when hearing about bar and restaurant managers throwing their weight around and threatening low-level staff in such a fashion, especially at such an expensive resort such as this. It really soured the experience for me knowing that employees were being treated in such a manner, especially when the woman only showed kindness and professionalism. As I said, the hotel is obviously top notch but somewhat overpriced. They definitely know how to squeeze money out of you. And their employees for that matter. …
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Suad Ali, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded 1 week ago
Dear BenKew Thank you for taking the time to provide us with your honest review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please be assured your experience has been shared with our leadership team and will be addressed internally to help improve our world class service. Once again, thank you for your review and we look forward to hosting you in the near future. Gaylord National Resort & Convention Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huge complex. Got turned around at least daily. Lots of bars/restaurants inside. Food was fine for a hotel conference. Room was fine. Only 1 ply toilet paper - crazy for $899/night. Walked thousands of steps around getting from conference room to conference room. Breakfast buffet small but good for $39/person. The 80s lounge at the top was empty. Nice music but no people. The conference had no paper pads or pens to take notes with so bring your own. The employees were all very nice. Only issue was when we were leaving, the men at the front of the hotel who help with taxis yelled at us to walk on the sidewalk. Like literally yelled down the street at us like we were hoodlums. Definitely made it a less than classy experience.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Bring your own note pad
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a good stay, rooms are nice and reasonably appointed. Area around the property is also full of popular restaurants and stores, good for convention and large group meetings. Alexandria is close by to visit. Overall very comfortable.
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Date of stay: February 2023Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I booked a night at the hotel for Valentine's. The check in was very easy as we used our Bonvoy Application and we had a digital key. The room was great and the view was awesome. The staff at the hotel were very helpful. The heated pool and the jacuzzi made our stay even better. We faced a small problem with the key when the battery of the door died. We informed the front desk and they fixed it.
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Date of stay: February 2023
Value
Location
Service
Room Tip: Ask for high floor rooms with a view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I was here here for an annual event. There were dozens of us staying here. Colleagues, clients, or prospects. None of us had ANYWHERE to eat or drink, unless we wanted to leave the hotel. The Old Hickory Steakhouse that used to be a pillar of the Gaylord National was closed for renovation. The sports bar downstairs has been replaced by a bar with a bowling alley. Hardly appropriate for executives or anyone trying to do business. We spent about $6,000 on dinners over our 2 nights at other restaurants outside the Gaylord. That's money the hotel could have received if they had an upscale restaurant. While the rooms have improved since my last stay at the Gaylord, the overall experience has gone considerably downhill. Entertaining over food and drink is such an important part of a meetings and events-focused hotel. Not offering sufficient F&B outlets is just malpractice on the part of management.…
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Date of stay: February 2023Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
I travel a lot and I don’t always get to put in my Trip Advisor reviews. But I felt I had to pause and comment on the beautiful Gaylord National Resort Hotel. I stayed in the B tower on the 14th floor, which was a beautiful big room with double beds and marbled floor foyer, bathroom and closet entries. Very quiet floor and I didn’t hear any noise coming from people in the hallway nor from any adjacent rooms. Most rooms that face the atrium, like mine, have full balconies but I had a partial balcony which I was fully please with. The cleaning service was wonderful and the room was very, very clean, which I rate higher just for the cleanliness. I received full cleaning service each day. And at one point I had a problem with one of the sinks and maintenance fixed it immediately while I was at breakfast. The only issue I had was, although additional tax and resort fees were mentioned, I was not aware nor expecting additional fees would total to be $270. Plus I was told during booking I could use my rewards points but was later informed I couldn’t because I was part of a blocked group reserved for a convention. I wish I would not have been told I could use my points earlier while making reservations, disappointed I was misinformed.…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Make sure you are dropped off and picked up at the main entry. Also hotel offers free shuttle to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I made a reservation for five rooms. Some of our party had flights delayed, so we called and confirmed that we would be arriving late, but that we were still coming, and asked for our rooms to be held, (we've stayed here many times before, and always have problems with our reservation, so we wanted to be certain they didn't mess it up). They said they would make sure our rooms were available. I got there ahead of the rest of my party, and confirmed with the front desk that they would hold their rooms. When the rest of the party showed up, their rooms had been given away, and the hotel was sold out. So after spending 24 hours traveling and getting in at 5am, there were no rooms, and they wouldn't even try to help us find another hotel. When I spoke to the manager, she told me that they hadn't been told the rooms were to be held, but the front desk confirmed that there was a note in the computer saying not to give the rooms away, that the guests would be arriving early in the morning. I at least expected to get a discount on my room, or some sort of compensation, but they didn't care at all. Also, my room was hot, and despite running the A/C constantly for a week, never got below 75 degrees. And the shower was covered in hair and clearly hadn't been cleaned.…
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Date of stay: February 2023Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from shirlyne joseph, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded Feb 5, 2023
Dear Loganbeau, Thank you for taking the time to provide us with your honest review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please be assured your experience has been shared with our leadership team and will be addressed internally to help improve our world class service. Once again, thank you for your review and we look forward to hosting you in the near future. Gaylord National Resort & Convention Center
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$373 - $527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord national hotel oxon hill, gaylord national resort and convention center, gaylord national oxon hill
LOCATION
United StatesMarylandNational Harbor
NUMBER OF ROOMS
1996
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Claim Your ListingGAYLORD NATIONAL RESORT & CONVENTION CENTER - Updated 2023 Prices & Hotel Reviews (National Harbor, MD)
Frequently Asked Questions about Gaylord National Resort & Convention Center
Which popular attractions are close to Gaylord National Resort & Convention Center?
Nearby attractions include National Harbor (0.2 miles), The Awakening Sculpture (0.3 miles), and Harborfront Area (0.3 miles).
What are some of the property amenities at Gaylord National Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Gaylord National Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord National Resort & Convention Center?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gaylord National Resort & Convention Center?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Gaylord National Resort & Convention Center?
Conveniently located restaurants include Bobby McKey's Dueling Piano Bar, Crab Cake Cafe, and SUCCOTASH.
Are there opportunities to exercise at Gaylord National Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Gaylord National Resort & Convention Center located near the city center?
Yes, it is 0.4 miles away from the center of National Harbor.
Are any cleaning services offered at Gaylord National Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord National Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord National Resort & Convention Center?
The staff speaks multiple languages, including English, Spanish, and French.