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Gaylord National Resort & Convention Center

Traveler (2737)
Room & Suite (515)
Dining (53)

About

#5 of 5 hotels in National Harbor
Location
Cleanliness
Service
Value
Situated along the banks of the Potomac in National Harbor, Maryland, Gaylord National Resort & Convention Center is a monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined convention center and hotel in National Harbor and on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National Resort & Convention Center is the cornerstone of the National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, Maryland.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Parking
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Fitness / spa locker rooms
Sauna
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Concierge
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Private balcony
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
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Location

Full view
94Great for walkers
Grade: 94 out of 100
41Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
5,437Reviews
73Q+A
100Room tips
Traveler rating
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Popular mentions
I am a seasoned business traveller. For many years I was on the road for 3 weeks at a time, so I am familiar with the challenges of hotel life and what exceptional service is. In the end, my experience with this hotel was exceptional. Initially, I was going to write a poor review but my mind was dramatically changed by the incredible professionalism and kindness of management. Let me begin by Chef James, I have severe allergies and Chef James went above and beyond to ensure I was well taken care of. He arranged for delivery of my meals at the times that were convenient for my schedule and his team had it in my room exactly when he committed to. He was responsive and flexible when my schedule changed. He generously purchased a product that the hotel typically doesn’t carry so I could have it and did not charge me for it. I really don’t know how to thank-you. Your kindness went well above what I just wrote. You are amazing Chef James-thank-you! Tim Moyer, one of the managers was no less then exceptional. When I spoke with him about the first issue I experienced he resolved it immediately. He moved me into a beautiful suite and provided me an additional compensation and offered me a glass of wine. If I drank I would have welcomed one. He was fair, empathetic, responsive and professional. When the second issue occurred he was equally as appalled as I was and his offer to me was a complimentary massage which I needed badly. Tim you turned my entire trip around. Tim, you are terrific- Thank-you! Tim got on the phone with Elizabeth Karpoff, the Spa Operations Manager to arrange a massage for me. By the time he called the Spa they were closing out for the day and I was leaving at 10:15 the following day. Elizabeth, got on the phone and asked one of her most seasoned therapists if he could come in at 9:00 to accommodate my schedule. He did. Elizabeth, thank-you for going above and beyond to accommodate me. So very much appreciated. You are terrific as well. And finally Dan, the massage therapist who has hands of gold and helped me release my stress which was substantial. You are talented and kind. Thank-you for your flexibility I feel very blessed to have met each of you. You made what could have been a very tough few days an exceptional experience.
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Very glad for the key in the Bonvoy app - when I arrived late in the evening there was a lengthy line to check in, so upon seeing that I went directly to my room. Returned the next morning to the front desk, no line, and added a second credit card for incidentals since my company was paying for the room and tax. Staff at both the front desk and concierge desk were wonderful and helpful. Room was clean but housekeeping skipped my room the first day and half way through the second day I had to track someone down to clean my room because it still hadn’t been done. I did not eat in the hotel as there are so many better priced options just down the street. Convention meeting rooms were great, clean and well appointed. Restrooms were not adequate for the number of people this facility holds and all of the public restrooms, while visually clean, had a gross smell in the stalls. And then there’s the reservations debacle, for which I deducted one star. A few weeks ago I checked my Bonvoy app and my convention reservation was showing as cancelled!! Imagine my panic upon seeing this. Somehow all of the reservations for my convention had accidentally been cancelled and rebooked under different confirmation numbers. But I never received an email with the new confirmation number so I had no idea any of this was going on. I checked out yesterday and ended up being charged for an extra night so I called today and it turns out I had TWO reservations and one of them counted as a no show. So this is all a mess and hopefully I’ll be getting a refund for the additional charges.
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This was a 4-night visit for a conference held at the hotel. I had booked in February of the same year. I'm also a Marriott Bonvoy member. Pros: - Conference center is located directly inside the hotel. - My room was a comfortable temperature the entire stay. - Room was very clean. - Double-sink vanity and large area with the sink and full-length mirror. - Quiet room and hallways. - Comfortable beds, bedding, and pillows. - A small device beside the bed that allows for multiple chargers. - Small selection of on-demand movies. - 2 replenished bottles of water each day (This may be a member perk) - Room internet for members was high-speed. - Meeting rooms are very nice. - Efficient bell services. - You can watch your Netflix or Hulu account on TV. Cons: - The power went out of the first day. - My room key (via the app) did not work. We arrived at 11pm and went directly to our room only to realize the key didn't work. Went back to check in desk, staff said "must've been the storm," and gave us two key cards for our stay. - Fire alarm went off with no explanation or warning if it was being worked on. - Hallways are worn out and tired looking. - If the hotel is full, it is very loud. - Directions to ballrooms and layout is confusing until you learn your way around. - Conference center internet was very weak. I had to use my mobile hotspot to connect. - Water didn't work in some of the bathrooms. Imagine being let out on break and needing to use the restroom. - It was chaotic and staff seemed overwhelmed out front, especially Execucar stand. - Hands down, the room coffee is the absolute worst coffee I have experienced in a hotel. There is a Starbucks within walking distance. - Very limited channel selection on TV. - The tub and toilet are in same room. Overall, it was a fine stay, but if I needed to attend a conference here again, I would either stay at the Westin or another hotel across the street. The addition of the conference center and the size of the hotel made it busier than some of the busiest days at Disney World. I would check out what is happening at this hotel during your dates to determine how busy it will be during your stay.
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The room was great and the hotel is very lovely. I love the inside atrium...it kind of feels like you are in the Truman Show though. My only complaint is that the food in the restaurants in the hotel is not very good, specifically the coffee house and the sports pub. I did not try the nicer restaurant because I felt it was quite overpriced. The spa is amazing! Be aware that the pool is not part of the spa so it is quite an ordeal to use the pool from the spa. We made our spa appointments for the afternoon of the day we left. We were told at the front desk that our room key would get us out of the parking garage until 5pm. The car attendant said it is actually 3pm which is why our key didn't work. They need to improve the communication between departments.
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I spent 4 nights while on a business trip. My room was clean and very comfortable. The temperature control was perfect. I like to sleep in a cool room and it stayed a consistent 67 degrees all night! The conference rooms were nice and comfortable as well. The elevators were fast and plentiful. The mobile key is awesome. My only complaint was BREAKFAST! It was either a quick prepackaged sandwich (yes it was hot, but it was still prepackaged) for $8 or the hot breakfast buffet at the restaurant for $27! I just wanted Avocado toast or scrambled eggs and bacon. I couldn’t see spending $27 on breakfast! The National Pastime sports bar for lunch was good and there are lots of places in walking distance for dinner. Good stay, but I couldn’t give it a 5-star rating due to the limited breakfast options. Breakfast is the most important meal of the day.
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PRICE RANGE
$209 - $510 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord national hotel oxon hill, gaylord national resort and convention center, gaylord national oxon hill
LOCATION
United StatesMarylandNational Harbor
NUMBER OF ROOMS
2000
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