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Gaylord National Resort & Convention Center

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201 Waterfront Street, National Harbor, MD 20745-1135
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2977)
Room & Suite (275)
Dining (61)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord National Resort & Convention Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 6 hotels in National Harbor
Location
Cleanliness
Service
Value
Situated along the banks of the Potomac in National Harbor, Maryland, Gaylord National Resort & Convention Center is a monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined convention center and hotel in National Harbor and on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National Resort & Convention Center is the cornerstone of the National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, Maryland.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
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5,661Reviews84Q+A100Room tips
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Popular mentions
ZMT wrote a review Sep 2020
Hanover, Maryland53 contributions57 helpful votes
I stayed here for a quick local getaway with my husband and son right after Xmas. They had a lot of holiday attractions, including a Cirque show in the lobby. It was too packed for me, so I may rethink going in the future around the holidays. Just trying to maneuver hallways was a challenge with all of the foot traffic. Still a nice stay. Plenty of shops and restaurants to visit within walking distance.
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Date of stay: December 2019
Rooms
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Jenn B wrote a review Aug 2020
1 contribution1 helpful vote
Was scheduled to attend a conference there March 14-17 and had to cancel reservations due to COVID on March 9th. I have called multiple times afterward to see why the refund for the room has not yet come through. The first time I was told that refunds could take 90-120 days because of COVID, so I put a note on my calendar to call back after 120 days (7/7/20). I called back on 8/14, over a month after the 120 days they said it could take up to, and was told again it could take 90-120 days, even though I told them I cancelled on 3/9. I pointed out that 8/14 was well over the 120 days, and at that point the agent actually looked into things a bit more. She stated that the refunds were handled by the on site accounting department, and that the hotel was currently closed and was not scheduled to reopen until October 16th. She said that they had no way to contact anyone on site and that she wasn't sure if they were doing refunds yet or if that would wait until the hotel reopened and suggested I continue to monitor if my refund came through and if it didn't by 10/16 to give them a call back and they would be able to contact someone on site. I had to cancel multiple hotels and flights for multiple faculty and staff for multiple conferences that were cancelled for COVID related issues, everything else was refunded within 60 days, most within 14 days. There is no reason that a huge national chain like this should not be able to have procedures in place - or be able to have gotten procedures in place by now - to refund their customers. HORRIBLE customer service and horrible service practices. Do better.
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Date of stay: March 2020Trip type: Traveled on business
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Response from shirlyne joseph, Guest Services / Front Office at Gaylord National Resort & Convention Center
Responded Aug 16, 2020
Hello JennB606, Thank you for taking the time to submit your feedback. We sincerely apologize for the delay in receiving your refund on a cancelled reservation. For this, we sincerely apologize. The experience you described is not the characteristic of the level of services we strive to provide. We would love the opportunity to hear from you so that we can better assist. Please provide us with your contact information and time to reach you or email us at Mike.Hurley@Gaylordhotels.com. We look forward to speaking with your in order to restore your confidence in the Gaylord National Resort & Convention Center. Best Regards, Mike Hurley Resident Manager Gaylord National Resort & Convention Center
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Lina A wrote a review Jul 2020
Lorton, Virginia7 contributions7 helpful votes
we usually go outside of country for my sons birthday this time we thought it would be nice to stay in and do staycation and we thought gaylord would be good but all their promises never delivered we we re suppose to have cake and something special for my son upon checking but there was non we called and asked if they can send a cake and we would pay for it still nothing , we went out side to the sports bar ate and had cake and came back my son was ok but i was not happy with all of it next day we checked out and i got a call from the manager ,who felt bad an said she will send something special for him at home since it was big misunderstanding i guess not sure why, but we waited a week and nothing came nothing obsoletely terrible don't promise what you can't deliver , it was only 20 min ride for us we did this so our son can feel special but it was such sham he was happy regardless since he was with us his family but in addition to that gaylord didn't deliver what they promised. thx
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Date of stay: December 2019
Location
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TheMesocyclone wrote a review May 2020
Albany, New York26 contributions22 helpful votes
Covid-19 affected ALL of us. Apparently the Gaylord National Resort does not give a crap. If you're looking for a reliable hotel that provides good customer service....LOOK ELSEWHERE THAN THIS HOTEL. After the political event CPAC, officials were notified on Saturday, May 7th that at least 1 of the guests at this hotel tested positive for Covid-19 at this hotel. With a conference I was attending scheduled to begin about 24 hours later, a decision was made to cancel out of an abundance of caution. It was the right decision. I was notified of the cancellation about 4 hours before my scheduled trip to this Maryland hotel. I immediately called the hotel and eventually spoke with the supervisor who told me I could rest assured that both of the multi-day room reservations would be refunded in full. Months later, they are still refusing to refund me and numerous other attendees have been denied refunds also. As an exhibitor at this conference, I was also charged a fee of nearly $200.00 for electric services in the exhibit hall that were never provided due to this conference cancellation. They did not return my phone calls or refund me for this either. My credit card was charged yet an additional $250.00+ for some still unknown charge and Gaylord has failed to respond to this request also despite several attempts. Be wary of this hotel chain folks...there are numerous others that were denied a refund also. It's very disappointing. They are out to take your money even in the most extenuating circumstances apparently.
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Date of stay: March 2020
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Trip type: Traveled on business
Room Tip: Go To the Hotel Across the Street for good Service.
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6 Helpful votes
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bloodsy74 wrote a review Apr 2020
Cambridge, Maryland101 contributions9 helpful votes
+1
We booked a night to take out kids to see the Ice How The Grinch Stole Christmas.... Wow! What a awesome display of art craft and workmanship. A definite must do at least one time. We will definitely be coming back to see it again.
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Date of stay: December 2019Trip type: Traveled with family
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PRICE RANGE
$245 - $492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord national hotel oxon hill, gaylord national resort and convention center, gaylord national oxon hill
LOCATION
United StatesMarylandNational Harbor
NUMBER OF ROOMS
2000
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Frequently Asked Questions about Gaylord National Resort & Convention Center
Which popular attractions are close to Gaylord National Resort & Convention Center?
Nearby attractions include National Harbor (0.2 miles), The Awakening Sculpture (0.2 miles), and Harborfront Area (0.2 miles).
What are some of the property amenities at Gaylord National Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Gaylord National Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord National Resort & Convention Center?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gaylord National Resort & Convention Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Gaylord National Resort & Convention Center?
Conveniently located restaurants include Bobby McKey's Dueling Piano Bar, Crab Cake Cafe, and Grace's Mandarin.
Are there opportunities to exercise at Gaylord National Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gaylord National Resort & Convention Center have an airport shuttle?
Yes, Gaylord National Resort & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Gaylord National Resort & Convention Center located near the city center?
Yes, it is 0.4 miles away from the center of National Harbor.
Are any cleaning services offered at Gaylord National Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord National Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.