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Melville Castle

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Melville Castle
Melville Castle
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818 Reviews from our TripAdvisor Community

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Showing 798: English reviews
ireland
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful building and a lovely location the reason I'm giving it a 3* review is because of the cleanliness of our bedroom. The bedspread had a hole in it an there was toast an rubbish in the room from the previous guests also the fridge wasn't working .. I expected a lot more from a four star castle. I did... More 

Helpful?
Thank minniemouseIreland
Manager M, Manager at Melville Castle, responded to this review

Dear Reviewer, Many thanks for your recent review, disappointed to read of the poor levels of cleanliness you have noted i will personally speak with the Head Housekeeper as these issues should not happen, please do accept by personal apologise. Thanks for also highlighting the "lovely" team members and the "very nice food". Kind Regards Simon and Team More 

Edinburgh, Scotland, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Our daughter recently got married and used the Marquee for her reception and it was fantastic, the staff were very attentive and professional, Anna the drinks and food manager looked after us throughout the evening insuring everything went smoothly. Lots of our party stayed over night in the castle and we all thought it was so relaxing saved worrying about... More 

Helpful?
Thank Dougie H
Manager M, Manager at Melville Castle, responded to this review

Dear Dougie, Thank you for you "Excellent" review, I am pleased to read that amongst your highlights you mention our helpful reception team, food and beverage team and Anna our Food and Beverage Manager, I have already passed on your compliments. Also thanks for highlighting the Castle as a Wedding Venue, along with the fantastic breakfast! Thank you again for... More 

Buckingham, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

A lovely venue....but very disappointing hotel. Staffing was varied.....and the general running was inefficient for the price.....reception and bar sometimes void of staff!! The food was very poor and pricey and lunch time sandwiches limited in choice and very poor ingredients!! Breakfast was hit and miss,little fresh fruit, cooked food kept warm in canteen dishes, cold toast....awful coffee.....not much good... More 

Helpful?
Thank ginnybox
Manager M, Manager at Melville Castle, responded to this review

Dear Reviewer, Disappointing to read that your overall experience has left you with a poor impression of the Castle. Our breakfast buffet being the main theme of your feedback, this is an area of which we are in the process of improving and had been receiving positive feedback, with additional items being added we will however take your comments on... More 

Hinckley, United Kingdom
Level Contributor
342 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a special birthday treat that didn't really live up to our high hopes The Castle looks wonderful as you drive up and the reception area and stairs up to the rooms are awesome Our room was lovely and on two levels - we paid for a superior room The rest of the hotel, though was a different matter... More 

Helpful?
1 Thank Sue K
Manager M, Manager at Melville Castle, responded to this review

Dear Sue, Pleasing to read that you enjoyed our impressive staircase and that our Superior room was to you liking. Disappointing to note your comments about your impression of the rest of the public areas, and I can assure you that each point raised will be looked into. In regards to the gardens I can honestly say that your comments... More 

Livingston, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

The picture of the lovely decorated room on the web page, brochure, flyers etc, is not what we got. tables were not nicely covered or set, no ambience in the room, staff were not in the slightest pleasant, they done exactly what they had to and that was it. The middle of the floor was stacked with tables and chairs... More 

Helpful?
Thank dozyrozy
Manager M, Manager at Melville Castle, responded to this review

Dear Reviewer, Due to the anonymous nature of Tripadvisor accounts along with the text noted by you In relation to "stacked table and chairs" I can honestly say that your feedback relates to none that I have received, please do contact me directly to discuss your experience. Regards Simon More 

Portland, Oregon
Level Contributor
298 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really wanted to stay at a castle and we were on a budget so this was not the dream castle or a flea bitten hotel.. A popular wedding venue they had their priorities and the public areas were lovely. In our room, however, many things needed maintenance. Like the windows; one was cracked and the paint was peeling, the... More 

Helpful?
Thank tiredandtravelled
Manager M, Manager at Melville Castle, responded to this review

Dear Reviewer, I am glad that you found your stay at the Castle to be mainly positive and that you chose to highlight the team as being "friendly, cheerful, and accommodating, along with the guest bedrooms as being both clean and comfortable. We are in the process of updating our guestrooms and this will pick up on the areas mentioned... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

From the entrance of the Castle gates this place is stunning, you get more than just a hotel, we really enjoyed the whole experience. Staff fantastic, room well laid out and both evening meal and breakfast in the restaurant gave a true feeling of being in a Castle not your run of the mill branded hotel, with Edinburgh being full... More 

Helpful?
Thank stevenbb351
Manager M, Manager at Melville Castle, responded to this review

Dear Steven, Thank you for taking the time to share the details of your recent stay with us here at Melville Castle. Also thanks for highlighting your dinning experience and "fantastic" team I will certainly pass on your glowing recommendation. Look forward to welcoming you back to the Castle on your next business trip! Kind Regards Simon and Team More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I would like to say that the beds in family room are very hard..was dirty not cleaned well..breakfast room is to small hard to move around..tea and coffee pots came cold..hot breakfast foods was not replaced on time..nothing to do ..this is a shame as the building is nice..needs a shake up. .paul

Helpful?
Thank Paul C
Manager M, Manager at Melville Castle, responded to this review

Dear Paul, I will certainly take your comments to the team and review why these failures in both basic standards and service happened, clearly this is not good enough. Please do accept my personal apology along with my thanks for highlighting these lapses that are far from our usual standards. Regards Simon More 

York, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Expected a very good stay as the Castle's advertising looked impressive. Well: springs coming through the mattress; curtain linings torn with age; carpet dirty with beetles, fluff and detritus behind club chair which was faded and very tired; spa bath shower mixer leaking at tap; gold controls on the spa falling off; one curtain missing from 4 poster bed; door... More 

Review collected in partnership with Amoma.com

Helpful?
Thank A7492XMchrism
Manager M, Manager at Melville Castle, responded to this review

Dear Reviewer, Clearly we have failed to deliver our usual level of standards and for this please do accept my personal apology. Thank you for taking the time to detail and i will review all of your points in detail with the team so as to prevent the same issues from arising. Regards Simon More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This fantastic castle is an ideal wedding venue. While we weren't a wedding party, they made such a massive effort with our large group. Places that make that extra special effort are worthy of extra praise, Anna and team looked after us so fantastically and I will have genuine fond memories of this place for the rest of my days.... More 

Helpful?
Thank Alastair321
Manager M, Manager at Melville Castle, responded to this review

Dear Alastair, Delighted that you have chosen to share your 5 star rating with the online community, I will pass on your thanks to Anna and her team. I am also glad that you highlighted the teams efforts to look after your group during the weddings and you would rightfully expect. Many thanks Simon and Team More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Melville Castle, once home to the influential Dundas family, is set within a 50 acre estate of wooded parkland on the picturesque banks of the river North Esk. Located just 20 minutes drive from Edinburgh’s city center this luxurious castle offers the tranquility of a country setting on the doorstep of this thriving city.The 32 classically styled bedrooms offer all the luxury & comfort you deserve and our friendly team will take pleasure in catering to all your requirements during your stay. The Castle provides Bed and Breakfast accommodation and there are a number of award winning and highly recommended restaurants within 5 minutes drive.At one time the hunting seat of Mary Queen of Scots, the Castle was commissioned by the first Viscount Melville in 1791 for entertaining, which it continues to do to this day.We have ample free parking and a frequent 24 hour bus service to Edinburgh from the bus stop at the Castle Gates. Complimentary city maps and bus timetable are available at reception.Whether lounging with a drink next to a crackling fire in our library bar, or relaxing over a game of croquet on the lawn, we are sure you will enjoy your stay with us! ... more   less 

Additional Information about Melville Castle

Address: Gilmerton Rd, Dalkeith EH18 1AP, Scotland
Location: United Kingdom > Scotland > Midlothian > Dalkeith
Price Range: $102 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melville Castle 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Melville Castle Dalkeith, Scotland
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