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Diani Reef Beach Resort & Spa

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Diani Reef Beach Resort & Spa
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640 Reviews from our TripAdvisor Community

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Showing 545: English reviews
Khartoum, Sudan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Since 9 PM, loud music was playing from next door resort. At 12, I was awaken by ever increasing loudness. At 12:30 I called reception, and asked for legal action, or taking me out of the hotel and refunding the 'sleep'. Barnard promised police will be contacted, and to contact me. 10 minutes later, I went to reception, and was... More 

Helpful?
Thank dushan2015
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to write about our Resort. we appreciate your comments and concerns. I am saddened by the experience you encountered on your last night at our Resort after a wonderful stay with us. It is true that that our neighboring hotel had a beach event and played loud music until late night. We... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

It was one of our best holidays ever. We absolutly can recommend the Diani Reef Beach Resort for your next Africa visit. The whole area of the Hotel is just breathtaking. The guys working in the Hotel were absolutly lovely. The Beach, please note the hotel has its own beacharea, was just white, warm and soft and the water of... More 

Helpful?
Thank Robert F
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, Many thanks for your kind words and positive feedback. I am thrilled by the fact that we met your expectations and that you are recommending us to other visitors. Our customer satisfaction is our happiness! welcome back! More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

it was a great experience at diani beach. the services were just awesome & great, just little bit of friendliness in customer relationship and the ratings will be out of this world. loved the environment

Helpful?
Thank Micah R
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, It is indeed awesome to hear that we met your expectation during your resent visit to our Resort. I promise you that you will notice a difference on our friendliness in customer relationship on your next visit. welcome back! More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I attended an incredible wedding at this hotel two weekends ago. The rooms were fantastic, the hotel was great, the food was incredible, and we had an incredible time. Felix (the bartender) and Francis (the server) especially went our of their way to show us a great time and take care of us. Felix is the most fun bartender of... More 

Helpful?
Thank Steven G
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, Many thanks for your kind review. It is indeed a great pleasure for me and the team to hear that we made your stay such a memorable one during your visit with us. It is so fulfilling to hear that some of our valued staff went out their way to ensure that everything was done to your expectation... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Awesome relaxing. It's worth a repeat. Best rooms, food is great, excellent services. The staff are in point. You would plan outdoors with the fellow tourists and the hotel did plan for the transport. I can't wait for a next trip.

Helpful?
Thank catherine n
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, I am thrilled that we made your stay memorable and especially meeting your expectations on accommodation, food and general service. Our staff motivation is driven by the friendly and conducive environment that the management has created to ensure productivity and unity as one big family. I take this early opportunity to welcome you back! Many thanks and see... More 

Nairobi, Kenya
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We visited the hotel as part of a wedding celebration. The hotel rooms are tired and in desperate need of refurbishment, and not very clean as there were several inexplicable stains on the floor that never seemed to go away. The bathrooms are quite tiny and also not very clean. We didn't have a safe in our room, and our... More 

Helpful?
Thank Shaheentherani
DRBRS, CEO at Diani Reef Beach Resort & Spa, responded to this review

Dear Guest, I am deeply saddened to hear about your dissatisfaction on the state of our Resort repair and maintenance. We take your feedback seriously and we have already embarked on serious improvements on the critical areas as pointed by you. It is always our intention to exceed our customer service expectation; however in this case we failed to meet... More 

London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 2, 2016 via mobile

Staying here for four nights as I type this on Day 2. Rooms are clean and simple. Not massively luxurious but clean with very effective air Condtioning and clean linens, despite bathrooms a little tired. On arrival the General manager came and introduced himself. My brother flew in late the night before from Singapore and the chef and restaurant staff... More 

Helpful?
1 Thank BlueJunction
Nairobi, Kenya
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 25, 2016

We chose to visit this beautiful beach resort on the Southern Coast of Kenya during April - an off season period. Typically, the off season experience affords more privacy and excellent personal attention, as the guests are fewer. On the flip side, the spread of the buffets are limited. But we have found that most Kenyan hotels are lacking in... More 

Helpful?
Thank george9n
Nairobi, Kenya
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 18, 2016

The rooms were smelling damp, like no one had stayed in it for months. The food was nice. The service was good too; and since we arrived late, they were kind enough to wait for us and we had dinner at around 10pm. They didn't have any activity or entertainment- maybe because of the time of the month that we... More 

Helpful?
Thank Daisy N
London, United Kingdom
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 20, 2016 via mobile

Have been many times sad with decline in guest because of lack of tourism. Good rooms and service and staff Over many years been excellent. Lovely beach though beach people can be annoying and ferry from airport always slow but has got better but only just. This hotel good as you get in Kenya but lack of guest makes it... More 

Helpful?
Thank alangsmith
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Diani Reef Beach Resort & Spa

Address: Diani Beach Road, Diani Beach, Ukunda 80401, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: $116 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diani Reef Beach Resort & Spa 4*
Number of rooms: 143
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Also Known As:
Diani Reef Beach Hotel Ukunda
Diani Reef Beach Resort And Spa
Diani Reef Grand Ukunda
Hotel Style:
#6 Top resorts Hotel in Diani Beach
#8 Spa Hotel in Diani Beach
#14 Luxury Hotel in Diani Beach
#17 On the Beach Hotel in Diani Beach
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